Management 301 Chapter 3
Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value.
Feng can over-communicate the company's values by use of symbols and signals, and reinforce the values by his own examples
This part of the environment, which included technology and the economy, impacts industries and all organizations simultaneously
General environment
affects organizations indirectly. It includes social, economic, legal-political, international, natural, and technological factors that influence all organizations about equally
General environment
Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using.
He is using involvement culture that focuses on employee participation to adapt to change
Burger King offers toys and drinking glasses tied into movies from Paramount pictures
Inter-organizational partnerships
One employee saying to another, "It's just the way we do things around here- it's our organizational culture
Internal environment
The current employees of a company are part of what type of environment for the organization?
Internal environment
includes the elements within the organization's boundaries. The internal environment is composed of current employees, management, and especially corporate culture, which defines employee behavior in the internal environment and how well the organization will adapt to the external environment
Internal environment
emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment, This culture places a high value on meeting the needs of employees, and the organization may be characterized by a caring, familylike atmosphere
Involvement culture
Walmart recently teamed with Bharti Enterprises, Inc. create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels
Jointventures
This term refers to all of the people that the company can hire at any given time
Labor market
includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior
Legal-political dimension
To be effective, an organization's culture must _____ external environment
Match
United Airlines buys Continental Airlines to create one airline company with more than 87,000 employees
Mergers
Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list
Natural
All of the resources of the planet and their conservation fall into this dimension
Natural dimension
includes all elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate.
Natural dimension
includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive
Organizational ecosystem
Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infuse happiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages.
She can encourage her employees to pull together and help bring out the best in one another
Standford University tells students that they will "Grasp the forces driving the change," while students at Ryerson University are attracted by "Wisdom. Applied."
Slogan
People moving from Louisiana to Oklahoma to avoid the effects of the spill
Sociocultural
includes demographic characteristics, norms, customs, and values of a population within which the organization operages
Sociocultural dimension
The _____ culture is suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change
Achievement
suited to organizations concerned with serving specific customers in the external environment, but without the intense need for flexibility and rapid change
Achievement culture
emerges in an environment that requires fast response and high-risk decision making
Adaptability culture
The relationship between the task environment and the general environment is best described as:
An open system: Changes in the task environment affect the general environment, and changes in the general environment affect the task environment
Employees in engineering or research and development look outside the organization for new technological developments, innovations, and raw materials.
Boundary- spanning roles
Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?
Boundary-spanning roles
using sophisticated software to search through internal and external data to spot patterns, trends, and relationships that might be significant
Business intelligence
A _____ is a planned activity at a special event that is conducted for the benefit of an audience
Ceremony
When an organization attempts to find out as much information as it can about other companies in its industry, it is engaged in this.
Competitive intelligence
Which type of organizational culture supports a rational and orderly way of doing business
Consistency culture
uses an internal focus and a consistency orientation for a stable environment. Following the rules and being thrifty are values, and the culture supports and rewards a methodical, rational, and orderly way of doing things
Consistency culture
The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:
Culture
BP stock prices falling 25% during the first month after the oil spill
Economic
represents the general economic health of the country or region in which the organization operates. Consumer purchasing power, the unemployment rate, and interest rates are part of an organization's economic environment
Economic dimension
Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France.
Starbucks did not consider their competitors when opening stores throughout France
At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn
Story
events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives
Strategic issues
Your manager has a bigger office than you do to show that your company values rank and position within the organization
Symbol
For a specific bookstore, online book retailers such as Amazon.com
Task environment
is closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. It is generally considered to include competitors, suppliers, customers, and the labor market
Task environment
The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture?
The company is expressing a key corporate value with a slogan
Johnson & Johnson, makers of a wide range of consumer, health, and prescription products are considered a high-performance workplace while also cultivating a culture that encourages employees to work in teams and remain open to change. At Aadrika's company the focus is on business performance and employees frequently complain about long hours and aggressive deadlines. Analyze how Aadrika's company can follow the example of Johnson & Johnson's internal environment.
They can shift some of the focus to building a positive culture and binding people together
Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performacne
True
The cultural leader articulates a vision for the organizational culture that the employees can believe in
True
Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales?
Using business intelligence to be aware of what is going on externally
Managers who face high uncertainty are most likely operating in a _____ environment
rapidly changing
links to and coordinates the organization with key elements in the external environment
boundary spanning