Management 301 Chapter 3

Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value.

Feng can over-communicate the company's values by use of symbols and signals, and reinforce the values by his own examples

This part of the environment, which included technology and the economy, impacts industries and all organizations simultaneously

General environment

affects organizations indirectly. It includes social, economic, legal-political, international, natural, and technological factors that influence all organizations about equally

General environment

Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using.

He is using involvement culture that focuses on employee participation to adapt to change

Burger King offers toys and drinking glasses tied into movies from Paramount pictures

Inter-organizational partnerships

One employee saying to another, "It's just the way we do things around here- it's our organizational culture

Internal environment

The current employees of a company are part of what type of environment for the organization?

Internal environment

includes the elements within the organization's boundaries. The internal environment is composed of current employees, management, and especially corporate culture, which defines employee behavior in the internal environment and how well the organization will adapt to the external environment

Internal environment

emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment, This culture places a high value on meeting the needs of employees, and the organization may be characterized by a caring, familylike atmosphere

Involvement culture

Walmart recently teamed with Bharti Enterprises, Inc. create a new wholesale business that supplies restaurants, hospitals, vegetable vendors, and hotels

Jointventures

This term refers to all of the people that the company can hire at any given time

Labor market

includes government regulations at the local, state, and federal levels, as well as political activities designed to influence company behavior

Legal-political dimension

To be effective, an organization's culture must _____ external environment

Match

United Airlines buys Continental Airlines to create one airline company with more than 87,000 employees

Mergers

Oil seeping into pelican nesting grounds, which will place the brown pelican back on the endangered species list

Natural

All of the resources of the planet and their conservation fall into this dimension

Natural dimension

includes all elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate.

Natural dimension

includes organizations in all the sectors of the task and general environments that provide the resource and information transactions, flows, and linkages necessary for an organization to thrive

Organizational ecosystem

Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infuse happiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages.

She can encourage her employees to pull together and help bring out the best in one another

Standford University tells students that they will "Grasp the forces driving the change," while students at Ryerson University are attracted by "Wisdom. Applied."

Slogan

People moving from Louisiana to Oklahoma to avoid the effects of the spill

Sociocultural

includes demographic characteristics, norms, customs, and values of a population within which the organization operages

Sociocultural dimension

The _____ culture is suited to organizations concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change

Achievement

suited to organizations concerned with serving specific customers in the external environment, but without the intense need for flexibility and rapid change

Achievement culture

emerges in an environment that requires fast response and high-risk decision making

Adaptability culture

The relationship between the task environment and the general environment is best described as:

An open system: Changes in the task environment affect the general environment, and changes in the general environment affect the task environment

Employees in engineering or research and development look outside the organization for new technological developments, innovations, and raw materials.

Boundary- spanning roles

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles

using sophisticated software to search through internal and external data to spot patterns, trends, and relationships that might be significant

Business intelligence

A _____ is a planned activity at a special event that is conducted for the benefit of an audience

Ceremony

When an organization attempts to find out as much information as it can about other companies in its industry, it is engaged in this.

Competitive intelligence

Which type of organizational culture supports a rational and orderly way of doing business

Consistency culture

uses an internal focus and a consistency orientation for a stable environment. Following the rules and being thrifty are values, and the culture supports and rewards a methodical, rational, and orderly way of doing things

Consistency culture

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:

Culture

BP stock prices falling 25% during the first month after the oil spill

Economic

represents the general economic health of the country or region in which the organization operates. Consumer purchasing power, the unemployment rate, and interest rates are part of an organization's economic environment

Economic dimension

Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France.

Starbucks did not consider their competitors when opening stores throughout France

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn

Story

events or forces either inside or outside an organization that are likely to alter its ability to achieve its objectives

Strategic issues

Your manager has a bigger office than you do to show that your company values rank and position within the organization

Symbol

For a specific bookstore, online book retailers such as Amazon.com

Task environment

is closer to the organization and includes the sectors that conduct day-to-day transactions with the organization and directly influence its basic operations and performance. It is generally considered to include competitors, suppliers, customers, and the labor market

Task environment

The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture?

The company is expressing a key corporate value with a slogan

Johnson & Johnson, makers of a wide range of consumer, health, and prescription products are considered a high-performance workplace while also cultivating a culture that encourages employees to work in teams and remain open to change. At Aadrika's company the focus is on business performance and employees frequently complain about long hours and aggressive deadlines. Analyze how Aadrika's company can follow the example of Johnson & Johnson's internal environment.

They can shift some of the focus to building a positive culture and binding people together

Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performacne

True

The cultural leader articulates a vision for the organizational culture that the employees can believe in

True

Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales?

Using business intelligence to be aware of what is going on externally

Managers who face high uncertainty are most likely operating in a _____ environment

rapidly changing

links to and coordinates the organization with key elements in the external environment

boundary spanning