Management 309

Management can be defined as a set of activities including ________________ directed at an organization's resources, with the aim of achieving organizational goals in an efficient and effective manner.

planning, controlling, organizing, and leading

Obstructionist

do as little as possible to solve social or environmental problems

Monique specializes in making invitations for children's parties. Because she is using an old, worn-out printer, about half of the invitations must be thrown away due to smeared ink. It is fortunate that Monique can still fulfill her orders, because she cannot afford to buy a new printer for at least 6 months. Monique is:

effective but not efficient

The Obstructionist approach is ______________ the defense approach in degree of social responsibility.

lower than

Accommodative

meet legal and ethical obligations and do more on a case by case basis

Companies seek to maintain strong cultures because companies with strong cultures are perceived as _______________ then companies that have trouble developing and maintaining a strong culture.

more effective

The ______________ management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage.

quantitative

How can companies show social responsibility? Check all that apply - Improving operations management - Educating the public about a social issue - Making ethical decisions - Donating money to charity

- Educating the public about a social issue - Making ethical decisions - Donating money to charity

For each action, indicate the environmental threat that action was intended to mitigate: - Financial services firm Morgan Stanley aquired E*Trade - Recognizing the rapid growth in sales of milk substitutes like almond milk, dairy milk processors developed a $50 million ad campaign to promote the protein benefits of cow milk. - Firms can sign long-term contracts to stabilize prices for orders over time.

- Competitors - Substitutes - Suppliers

Which of the following statements about culture are true? Check all that apply. - Simple changes like staging new ceremonies and adopting new slogans cannot alter culture - A major way to shape culture is by bringing outsiders into important leadership positions - Cultural problems can arise when two companies with different cultures merge - Culture can be maintained by rewarding and promoting people whose behaviors are desired

- A major way to shape culture is by bringing outsiders into important leadership positions - Cultural problems can arise when two companies with different cultures merge - Culture can be maintained by rewarding and promoting people whose behaviors are desired

Arguments against social responsibility

- Business lacks expertise in social program - Involvement gives businesses more power - There may be conflicts of interest - Business exist to generate profit for the owner

Arguments for Social Responsibility

- Businesses create problems and should help solve them - Corporation are citizens in our society - Businesses have the resources to solve problems - Business is a partner in society

Which environmental force is represented by each example? - A family that wants pizza for dinner can order from a delivery restaurant , make their own pizza from scratch at home, or buy a frozen pizza in the store - Airlines charge a premium for flights around Thanksgiving, the busiest travel holiday of the year. - The vast size of the population in India and the anticipated increase in smartphone adoption makes it an attractive target for additional smartphone providers - Verizon claims to have the largest and most reliable mobile network in the country - Lowe's Home Improvement sells to its customers about 50% of the spray paint Rust-Oleum manufactures

- Competitors - Suppliers - New Entrants - Competitors - Buyers

Indicate the area of social responsibility targeted by each Walmart initiative: - Implementing school nutrition programs - Assisting with disaster relief - Reducing energy use and plastic shopping bag waste

- Social Welfare - Social Welfare - Environment

For each select whether it is consistent with a Theory X or Theory Y approach to management - People do not like to work - Managers must coerce employees - People are internally motivated to reach goals

- Theory X - Theory X - Theory Y

Which of the following are research findings that led to the rise of the human relations movement? check all that apply.

- Workers create group norms that dictate acceptable workplace behavior, including acceptable levels of productivity. - Workers become more productive if they receive special attention and sympathetic supervision from managers

Select goals and ways to attain them is which management function?

Planning

Who among the following were the earliest to use management?

Ancient Egyptians and Sumerians

Which management perspective is most closely aligned to industrial psychology?

Behavioral management perspective

The National football league focused on an anti-domestic violence initiative as part of its social responsibility efforts. If you were the manager leading the initiative, how would you most thoroughly evaluate its effectiveness?

Conduct a social audit to identify what was accomplished

Monitor activities and make corrections is which management function?

Controlling

Which approach to social responsibility is best explained by the statement, Do only what is legally required?

Defensive

Defensive

Do only what is legally required

Which scientist was primarily associated with the Hawthorn studies?

Elton Mayo

Proactive

Seek opportunities to contribute to society

The Hawthorne Studies utilized ______________ to assess the factors that could influence productivity.

Experiments

The Hawthorne studies determined that ________________ was much more important in the workplace than previously believed.

Human behavior

Though generally managers are thought to plan, organize, lead, and control across four types of organizational resources, managers may specialize in one specific resource area. For instance, _______________ primarily manage employees and decisions related to employee efficiency and effectiveness.

Human resource managers

Use influence to motivate employees is which management function?

Leading

Which term refers to the idea that people in an organization will be more or less productive depending on a wide variety of factors?

Organizational Behavior

Assign responsibility for task accomplishments is which management function?

Organizing

If a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?

Quantitive management

In your role as a manager of the quality assurance program, you observe that one of the products manufactured by your company has a safety feature with a high rate of malfunction. What should your first step be?

Report the issue to your supervisor

Why is it important for managers to study theory?

To discover different ways to improve their company's performance and worker satisfaction.

Yum! Brands includes Pizza Hut, KFC, and Taco Bell. The variety of brands in the company makes it difficult to achieve ________________.

a unified culture

Kenneth wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. Kenneth is following his plan, but his running time is not improving. Kenneth is...

efficient, but not effective

As environmental forces change, including consumer shopping patterns and the power of competitors, companies like JCPenny and Best Buy seek to remain relevant. They seek to avoid _______________

entropy

A book which analyzes how labor shortages in the early 1900s led to the development of ways to improve workers' performance is a book about ________________.

history and theory

Lou is a supervisor at the Dairy Queen, where he focuses on setting employee schedules and training new employees. Lou's management role deals primarily with _______________ resources.

human

You deliver pizzas for a local restaurant. At least once or twice per evening, the person taking phone orders writes down the delivery address incorrectly. Frequently, you are sent to make just one delivery, even on busy days. Last night, after you arrived more than an hour late, a customer told you to "take the pizza back" because it was no longer hot. The pizza restaurant is

neither effective nor efficient

A local freight company frequently dispatches trucks that are half full and the crates are often missing their address labels. The company is _____________________.

neither effective nor effcicent

Congratulations! You received an A+ on the final exam in your Principles of Management class. You were busy this semester and had to be very efficient with your study time. So you can perform similarly next semester, you made a list detailing why you were so efficient with your study time. Which of the following statements relates specifically to your efficiency? Check all that apply.

- You woke up 30 minutes early each morning and got in the habit of reading at least 10 pages in the textbook every day. - After reading each chapter, you completed a set of multiple choice questions to distinguish the topics you needed to study more carefully from those you already knew fairly well.

Disney experienced _____________ with the development of the movie, Frozen, because it was able to also use Frozen as a theme at its theme parks and in product merchandising?

synergy