Management & Merchandising Compendium

The rubber gasket used on sealer casket is generally compressed between the rim flange and the: A. Gimp, B. Top body molding flange, C. Attached panel flange, D. Cove

Top body molding flange

As per the FTC Funeral Rule, it is the duty of the Funeral director to present the family with a list of the available types of casket along with their prices: True or False

True

If a family chooses to purchase a casket from another source other than the funeral home, the funeral home must use the casket purchased directly without any extra charge for handling fee. True or False

True

It is true that the main reason behind the family selecting a particular casket is its beauty and finish. True or False

True

The funeral director cannot compel a Family to buy a casket from the funeral home. True or False

True

A style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs defines a: A. Tufted interior, B. Piping interior, C. Crushed interior, or D. Shirred interior

Tufted interior

For each extra X in width, the interior increases by: A. Three inches, B. Four inches, C. Two inches, or D. One inch

Two inches

A pricing method which creates the total price for all services and the casket is called a/n ________ pricing method.

Unit

A procedure which create one total package for both services and merchandise is ________ _____________.

Unit pricing

A container for the cremated remains of a deceased human being is called a/n ______.

Urn

A metal or concrete enclosure designed to protect the casket is called a __________.

Vault

If a casket cost $200 wholesale and was sold for $1000, and the average overhead per funeral was $500, what would the net profit be?

$300

If a casket cost $1,000 wholesale, and the funeral home's fixed multiple was 5, what would the selling price of the casket be?

$5,000

If a funeral home had an average overhead of $3500, and the wholesale cost of a casket was $1000, and the funeral director marked his casket up 100%, what would the unit price for full adult formula funeral be using that casket?

$5,500

The metal used on the shell of a 20 gauge steel casket would be: A. 3/4 inch thick, B. 1/20 inch thick, C. 1 1/2 inch thick, or D. 1 inch thick

1/20 inch thick

It is recommended that a casket selection room carry a minimum of: A. 28 caskets, B. 12 caskets, C. 24 caskets, or D. 26 caskets

12 caskets

The ideal number of caskets to display in an "old fashioned" selection room is: A. 50-6, B. 30-40, C. 20-22, or D. 12-16

20-22

The suggested volume of containers used for cremated bodies is: A. 150 cubic inches, B. 200 cubic inches, C. 250 cubic inches, or D. 100 cubic inches

200 cubic inches

What is the minimum number of people required to conduct an American Legion funeral service? A. 20, B. 7, C. 21, or D. 17

21

A wood State casket labeled 6/6 XXX would measure in length 6 feet, six inches, and in width: A. 22 inches, B. 28 inches, C. 26 inches, D. 24 inches

28 inches

If a manufacturer's standard metal casket is 23 inches wide, what would the width of XXX casket be?

29 inches

Adult caskets normally increase in length by: A. 2 inch increments, B. 4 inch increments, C. 1 inch increments, or D. 3 inch increments

3 inch increments

There are at least ____ different types of caskets depending on the material from which they are made. A. 5, B. 4, C. 2, or D. 3

5

The length (interior) of the standard adult wood is: A. 7/2, B. 6/3, C. 6/8, or D. 6/6

6/3

A gasket sealed container used as either an insert into a casket or as a shipping cases is: A. A Ziegler case, B. An air tray, C. A metal vault, or D. An air pack

A Ziegler case

An exterior finish in which the casket surface is coated with a substance that wrinkles as it dries is: A. A crinkle finish, B. A sprayed finish, C. A brushed finish, or D. A plated finish

A crinkled finish

A casket in which the sides are vertical or at right angles to the casket bottom is: A. A flaring side casket, B. An elliptical casket, C. An octagon casket, or D. A state casket

A state casket

Corrugated fiberboard is a material used in casket shell construction that is classified as: A. A solid wood, B. A wood by-product, C. A wood veneer, or D. An artificial laminate

A wood by-product

An outer enclosure which entraps air via its dome shaped construction uses which of the following closure methods? A. End seal, B. Top seal, C. Hermetic seal, or D. Air seal

Air seal

Any pricing method would be based on: A. Average overhead per adult formula service, B. Mark-up on wholesale casket cost, C. Wholesale casket cost, or D. All of these

All of these

Which of the following are methods of figuring the price of an adult formula funeral (the adult formula being the traditional funeral with a casketed body present): A. Functional, B. Unit, C. Bi-unit, or D. All of these

All of these

A burial vault which is sealed by placing a dome over the base is: A. A top seal burial vault, B. An end seal burial vault, C. An air seal burial vault, or D. A double seal burial vault

An air seal burial vault

A transfer container which consists of a wooden tray with a corrugated cover for the casket is known as: A. A Ziegler case, B. An air pack, C. An air tray, or D. A wooden box

An air tray

The component part of the throw that hangs down into the body of the casket is the: A. Roll, B. Cove, C. Apron, or D. Gimp

Apron

The lining attached to the undersurface of the foot panel of the casket is known as the: A. Cove, B. Apron, C. Body lining, or D. Extendover

Apron

The sum of a group of sales figures divided by the number of units is known as the: A. Mode sale, B. Quartile sale, C. Average sale, or D. Median sale

Average sale

A non-movable handle consisting of the lug only (designed so that the bar and arm are part of the lug) is referred to as a _________ handle.

Bail

The part of the casket handle the casket bearers grasp is the: A. Bar, B. Lug, C. Tip, or D. Arm

Bar

The body of the casket includes the: A. Base molding, B. Rim C. Crown, or D. Ogee

Base molding

An alloy of copper, tin and sometimes zinc is: A. Silver, B. Bronze, C. Stainless steel, or D. Brass

Bronze

The rim is part of the casket: A. Cap, B. Exterior, C. Bottom, or D. Body

Cap

As per the FTC funeral rule the funeral director must present the family a list of the available types of caskets along with their prices. This list is referred to as the _____________ ________.

Casket price list

A device upon which caskets are placed on top of others or display is known as: A. Casket standard, B. Casket rack, C. Catafalque, or D. Bier

Casket rack

This type of casket is made from a base material which can be as simple as corrugated fiber board or pressed wood which is covered with a layer of cloth: A. Hardwood, B. Veneer, C. Eco-Friendly, or D. Cloth covered

Cloth covered

A case or receptacle for dead human remains which is anthropoidal in shape describes a _____________.

Coffin

Which of the following is a lining material that is used in casket construction? A. Crepe, B. Embossed, C. Brushed, or D. Tufted

Crepe

A component of the casket handle is the: A. Roll, B. Apron, C. Throw, or D. Ear

Ear

The grouping of 3 or 4 caskets used to educate the selecting clientele is the casket construction known as ________________ ______________.

Educational grouping

Which of the following types of cloth covered exterior has raised designs above the surface of the material? A. Single, B. Double, C. Tufted, or D. Embossed

Embossed

The part of the casket inferior which folds out over the top body molding for aesthetic purposes is the: A. Apron, B. Extendover, C. Gimp, or D. Roll

Extendover

The obtaining and maintaining of adequate work space and funeral equipment: A. Personnel management, B. Finance management, C. Facilities management, or D. Office management

Facilities management

An area set aside in a cemetery for several grave spaces, usually containing two, four, or six grave spaces is referred to as a: A. Memorial lot, B. Lot or crypt, C. Family plot, or D. Grave space

Family plot

The official utilization and adequate regulation of all revenue, expenditures, and capital rights is: A. Finance management, B. Office management, C. Facilities management, or D. Marketing management

Finance management

A price determination method whereby the casket cost in multiplied by a constant factor describes: A. Functional multiple pricing, B. Gross multiple pricing, C. Fixed multiple pricing, or D. Bi-unit pricing

Fixed multiple pricing

A method of pricing which places a price on three separate items of service such as a casket, facilities and automobiles is called ________________ pricing.

Functional

A procedure by which charges are broken down into several major components is: A. Unit pricing, B. Functional pricing, C. Itemized pricing, or D. Bi-unit pricing

Functional pricing

The purchasing, pricing, displaying, and sale of merchandise items specific to the funeral service is _____________ ____________________.

Funeral merchandise

The number of sheets in ferrous metal necessary to equal approximately 1 inches thickness is: A. Meter, B. Gauge, C. Stack, or D. Ounces per square foot

Gauge

The thickness of a ferrous metal casket is measured in: A. Board feet, B. Ounces per square foot, C. Ounces per square inch, or D. Gauge

Gauge

A strip of metal, plastic or cloth attached to the inside of the casket panel which covers the point where the roll is anchored is the: A. Gimp, B. Crown, C. Cove, or D. Throw

Gimp

These caskets have a dignified and beautiful look due to their grain patterns and the workmanship in their construction: A. Cloth covered, B. Metal, C. Hardwood, or D. Eco-friendly

Hardwood

A casket that is completely sealed by fusion or soldering so it is "air tight" is said to be ________________ sealed.

Hermetically

All ferrous metals used in casket construction contain: A. Bronze, B. Iron, C. Aluminum, or D. Copper

Iron

A pricing procedure which places a price on each and every item of service and merchandise is referred to as which one of the following methods: A. Service fee, B. Functional, C. Itemization, or D. Unit

Itemization

Velvet is a type of casket: A. Exterior finish, B. Exterior material, C. Interior finish, or D. Lining material

Lining material

In the construction of swing bar hardware, the arm attaches the bar to the: A. Ogee, B. Wings. C. Lug, or D. Body panel

Lug

The distinct process consisting of planning, organizing, actuating, and controlling performance to accomplish established objectives is: A. Advertising, B. Management, C. Public relations, or D. Accounting

Management

Which of the following has no time limit for filing the appropriate Veterans Administration application for benefits? A. Plot interment allowance, B. Marker, C. Flag, or D. Basic burial benefit

Marker

The achieving of economical, orderly, and adequate distribution of products and services is: A. Office management, B. Facilities management, C. Finance management, or D. Marketing management

Marketing management

An example of backing material used in casket construction is: A. Cotton, B. Twill weave, C. Masselin, or D. Spun rayon

Masselin

Vaults are: A. Necessary only in areas with high ground water content, B. Measured by inside dimensions, C. Measured by outside dimensions, or D. Required by law in most states

Measure by inside dimensions

The middle sale when sales for a given period of time are arranged in order of their increasing value is the: A. Range scale, B. Mean scale, C. Average scale, or D. Median scale

Median sale

A type of exterior covering used on a casket is: A. Kapok, B. Excelsior, C. Wood wool, or D. Moleskin

Moleskin (doeskin)

Which of the following is a source of income in the funeral business? A. Promotions/advertising, B. Non formula services, C. Occupancy/rent/mortgage, or D. Salaries

Non formula services

The planning, organizing, actuating, and controlling of office work is: A. Finance management, B. Facilities management, C. Marketing management, or D. Office management

Office management

The obtaining and maintaining of a satisfactory and satisfied workforce is: A. Marketing management, B. Facilities management, C. Personnel management, or D. Office management

Personnel management

The wedge shaped portion of the cap of a casket at each end of the crown is the: A. Header, B. Pie, C. Stiffeners, or D. Rim

Pie (Fishtail)

Which of the following is an advantage of the bi- unit pricing method? A. Places realistic value on the casket, B. Fails to exaggerate the value placed on the casket, C. Fails to exaggerate the value placed on services, or D. Possible elimination of certain items of service

Places realistic value on the casket

Which of the following is a disadvantage of itemized pricing? A. Possible elimination of certain items of service resulting in loss of overhead recovery, B. A clearer understanding on the part of the client of all items of service and merchandise, C. Results in a more profitable funeral, or D. A thorough discussion of all items of service and merchandise

Possible elimination of certain items of service resulting in loss of overhead recovery

A leak resistant zipper bag designed to contain a dead body and body fluids and used mainly for the removal of dead human remains from the place was that is a: A. Ziegler case, B. Combination unit, C. Crash bag, or D. Pouch

Pouch

Which of the following is not a material used in the construction of a burial vault? A. Steel, B. Fiberglass, C. Pressed wood, or D. Concrete

Pressed wood

A division of the total into four intervals, each one representing one fourth of the total is known as a _____________.

Quartile

A sale of merchandise in one of the four pricing categories based on the median of the low unit of the third quartile is a: A. Quartile sale, B. Median sale, C. Formula sale, or D. Mean sale

Quartile sale

The largest expense for a funeral home is ________________.

Salaries

Which of the following is a source of expense in the funeral business? A. Salaries, B. Formula services, C. Charges for livery services, or D. Non-formula service

Salaries

The document between the seller and the buyer stipulating the items furnished, the price of said items and the terms of payment is the: A. Invoice, B. Bill of lading, C. Sales contract, or D. Creditor's claim

Sales contract

Which of the following is considered a source of income for a funeral home? A. Sales of burial clothing, B. Salaries, C. Dues and subscriptions, or D. Taxes

Sales of burial clothing

An interior material found in caskets that has a smooth shiny face and is dull on the back is: A. Crepe, B. Velvet, C. Silk, or D. Satin

Satin

The portion of the Funeral Home which contains caskets and other funeral merchandise displayed for sale is the: A. Reposing room, B. Service room, C. Slumber room, or D. Selection room

Selection room

The base molding is part of the casket: A. Hardware, B. Interior, C. Exterior, or D. Shell

Shell

The crown and ogee are part of the casket: A. Corners, B. Interior, C. Handles, or D. Shell

Shell

A gathered type of casket interior made on a sewing machine with a multiple number of needles (usually 7 to 9) is called: A. Tufted, B. Tailored, C. Shirred, or D. Pleated

Shirred

An example of padding material used in casket construction is: A. Satin, B. Shredded paper, C. Masselin, or D. Twill weave

Shredded paper

A casket constructed of cherry is a: A. Cloth covered casket, B. Solid wood casket, C. Corrugated fiberboard casket, or D. Pressed wood casket

Solid wood casket

A casket which has sides that are vertical, or at right angles to the bottom is called a/n: A. State casket, B. Octagon casket, C. Urn side casket, D. Flaring side casket

State casket

A non movable handle that extends all the way round the casket is called a/n ________________ ______ ____________.

Stationary bar handle

A galvanized finish is applied to: A. Concrete burial vaults for protection, B. Plastic burial vaults for protection, C. Steel burial vaults for protection, or D. Fiberglass burial vaults for protection

Steel burial vaults for protection

The main purpose of grave liners is to provide: A. Protection of the contents of the grave from grave robbers, B. Protection against the elements of the earth, C. Extra protection against water, or D. Support from the earth load

Support from the earth load

When the interior material is tightly stretched across the channel of the casket it is said to be: A. Pleated, B. Shirred, C. Tufted, or D. Tailored

Tailored

When the interior material is tightly stretched across the panel of the casket it is said to be: A. Tufted, B. Piping, C. Crushed, or D. Tailored

Tailored