Management BUSN Test #1-4

Taylor's Four Principles of Scientific Management included what?

1) scientific job design. 2) scientific selection and training of workers where they are matched to a specific skill set. 3) cooperation between management and workers. 4) equal division of work between managers and workers where managers would plan out the tasks that the workers had to perform.

________________________________ refers to the technique of comparing performance to similar efforts. The comparison maybe to other companies in the same industry, to other industries, or to other time periods

Benchmarking

Which is a limitation of scientific management?

Knowledge-based work can't be observed and brokendown for efficiencies like manual labor.

The five components of industry environment are:

customers, competitors, suppliers, regulations, and advocacy groups

Strategic management's first function is ____________________. The second function is to make sure _______________________

deciding how to compete ; that the people in the organization support the strategy

Bureaucracy has taken on negative connotations in popular culture. It is associated with excessive paperwork, apathy and unresponsiveness, slowness in responding to problems, and inflexibility. But most organizations use most or all of the principles because the principles promote:

decisions for efficiency and effectiveness instead of favoritism and incompetence

Companies strive to provide a product or service that is distinct, or ________________________ in some way from their competitors.

differentiated

According to Mintzberg, there are four primary types of management decision roles. These include the following:

entrepreneur, resource allocator, and negotiator

Controlling may be the most important management function. The control process is also described as

feedback loops

A ___________________ does not change or flex when sales or some other activity increases or decreases

fixed budget

The alternative to viewing management as a process is to ______________________________

focus on people

What is the definition of management you like the most?

how businesses organize and direct workflow, operations, and employees to meet company goals.

An _____________________________ is a method for a company to assess its market position relative to its competitors

industry analysis

Managers encourage, support, and foster talented employees. The managers who focus in this area are

middle managers

Mayo predicted that a group with ____________________________________________ would have very little chance of succeeding at the task

negative behaviors and few social bonds

A(n) _______________________________ is a detailed plan used to provide a clear picture of how a team, section or department will contribute to the achievement of the organization's strategic goals

operational plan

Management as a process means:

planning, organizing, leading, and controlling resources and people to meet organizational goals

Companies need consistency in their HR practices to avoid charges of discrimination. Senior management usually approves broad guidelines for HR activities, like hiring and firing, performance appraisals, promotions, and discipline. These are called:

policies

Planning is:

process of continual adjustment

Many companies forbid smoking at work. This is an example of a:

regulation

What is the first step in the planning cycle?

set the objective for the plan

The advantage of a __________________________ is that it can be very specific in how it addresses the needs of a particular situation

single- use plan

SWOT analysis stands for:

strengths, weaknesses, opportunities, threats

Frank and Lillian Gilbreth most noted for

studying time and motion studies

Some managers set long-term goals and define strategies to achieve them. These are

top level managers

A military organization is very structured. Ranks are very clear, defining who can give and who must takeorders. This is an example of

vertical management

The Gantt chart is a tool that provides a visual (graphic) representation of

what occurs over the course of a project

What does vision mean?

your goal for what your business will be in the future.

________________________________ decides how best to attain a company's mission and vision through the coordinated efforts to achieve specific goals and objectives

Strategic Management

Over a period of time, a company can make many transitions. Before each transition, management scanned the environment to choose

a goal and to plan

What is organizational structure?

a system that outlines how certain activities are directed in order to achieve the goals of an organization.

The systems approach to management is

akin to the Circle of Life in Disney's movie The Lion King.

Michael Porter's Five Forces analysis looks at the forces driving an industry's profitability. An __________________ might use it to compare the relative merits of two different industries.

analyst

Principles from the ___________________________________ were originally designed to prevent favoritism and incompetence

bureaucratic school of management

Resources are always scarce in organizations, and managers need to make sure the resources they have are used effectively. __________________ helps managers determine where resources are most needed so they can be allocated where they will provide the most benefit

Planning

What does death by planning mean?

Planning can delay or prevent action

Management activities are often grouped into four categories. These are:

Planning, Organizing, Leading, & controlling