Management Exam 1 Chapter 1, MGT 3370 Online Quiz 1

top managers spend an average of ____ minutes on a task before they have to switch another one.

9

When Gina meets with the vendor from the creative firm, she is assuming the role of... A. Liaison B. Figurehead C. Disturbance Handler D. Leader

A. Liaison

Which of the following activities is most likely to be a part of top manager;s work in a typical day? A. Reinforcing the values and culture of the organization through his actions B. Helping two employees who do not get along resolve their difficulties C. Interviewing and hiring new retail employees D. Translating the strategy of the organization into the divisional goals and objectives

A. Reinforcing the values and culture of the organization through his actions

What can management researcher infer based on this study? A.When moving from a junior to a top management position, managers should focus on improving their technical skills. B. Business skills are more important than interpersonal skills for all levels of managers C. The difference between the levels of skills needed for junior versus top managers is greatest for business ans strategic skills D. the need for all fours types of skills rises as management levels rise

A.When moving from a junior to a top management position, managers should focus on improving their technical skills. B. Business skills are more important than interpersonal skills for all levels of managers D. the need for all fours types of skills rises as management levels rise

Mintzberg placed managerial work roles into which of the following categories? Check all that apply. A. Interorganizational B. Informational C. Decisional D. Interpersonal

B. Informational C. Decisional D. Interpersonal

Which of the following terms best describe a manager's work? Check all that apply. A.Varied (Work changes frequently) B.Brief (Work occurs in small segments) C.Continuous (Managers usually finish one piece of work before moving on to the next) D.Reflective (Managers spend a large amount of time thinking about things)

B.Brief (Work occurs in small segments) D.Reflective (Managers spend a large amount of time thinking about things)

Managers initial expectations

Be the boss Have authority Manage workload Job is not managing people

When Gina participates in the company's internal competition, The Strategist, she will be assuming the role of... A. Spokesperson B. Liaison C. Figurehead D. Disseminator

C. Figurehead

What can management researcher infer based on this study? A. Cognitive skill show the least change in level required between junior-level and top-level managers B. Junior managers do nor use cognitive skills C> Having strong interpersonal skills can make up for a lack of business skills D> If managers want to progress from junior to top management, they will have to acquire strategic skills at a faster rate they acquire cognitive skills

Cognitive skill show the least change in level required between junior-level and top-level managers

dow chemical CEO andrew liveris checks financial reports to see whether dow has met its financial goals for the quarter

Controlling

A manager typically spends the least amount of time... A. Establishing plans and goals B. Monitoring work outcomes C. Communicating D. In quiet reflection alone in his or her office

D. In quiet reflection alone in his or her office

george steinbrenner transferred his passion for winning to everyone in the new york yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."

Leading

After a year as a manager

No longer a "doer" communicating, listening, and giving positive reinforcement learning to adapt and control stress job is people development

Adam Klein, eMusic's CEO, determines that the company will continue its strategy of selling subscription services, while at the same time designing a website that will appeal to nonsubscribers.

Planning

Mintzberg placed managerial work roles into which of the following categories? check all that apply a.) interpersonal b.) decisional c.) informational d.) interorganizational

a.), b.), c.)

Today's workplace is changing. Managers have a greater tendency to adopt __________ leadership style and create a _______ flexible work environment.

an empowering; more

Which of the following terms best describes a manager's work? check all that apply a.) continuous b.) varied c.) reflective d.) brief

b.), d.)

A manager typically spends the least amount of time: a.) communicating b.) establishing plans and goals c.) in quite reflection alone in his or her office d.) monitoring work outcomes

c.)

A manager typically works: a.) on a single thing at a time b.) very few hours c.) before, during, and after the official workday hours d.) from 9:00 AM to 5:00 PM

c.)

At IBM's Almaden Research Lab, Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line.

controlling

a manager who is reviewing employee productivity reports is engaged in the ______ function of management

controlling

a manager assumes the ___ when he sends a report outlining suggested productivity improvements to his direct reports

disseminator role

a manager assumes the ___ when she takes immediate action to stop an employee from embezzling company funds

disturbance handler role

Managers are least effective when they help employees by ________

doing the employees' jobs with or for them

The extent to which an organization achieves specific, desired results or outcomes

effectiveness

the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals

effectiveness

Studying for school is hard work, and it takes a lot of time. Rick has developed a schedule so that he can spend minimum amount of time studying and still get good grades. Rick is following his schedule, but he's not getting the grades he hoped he would. Rick is ___________ but not ___________

efficient but not effective

In general, managers work__ than their employees do

faster and harder

These managers are responsible for guiding and coaching the employees who actually do the work of the organization.

first-line managers

holding positions like office manager and shift supervisor, ___ encourage, monitor, and reward the employees who produce a company's goods and services

first-line managers

A manager who heads a department and supervises only one type of work or employee.

functional manager

The cost to organizations of losing good employees who can't make the transition to becoming a managers if _________ than the cost of providing training to help new managers cope, learn, and grow.

greater

Most employees are initially attracted to management positions because they_________

have power and are in charge of the organization

Jack, the manager, is yelling at Sam because she was late last week. Unfortunately, the whole office can hear, and now Sam is not only upset, she is angry and planning to go to Human Resources to file a complaint against Jack. In this case. Jack's _________ skills failed.

human

a role that requires managers to monitor and disseminate information which acting as a spokesperson for the organization

informational role

After six months as a manager

initial expectations were wrong fast pace heavy workload Job is to be problem solver and troubleshooter for subordinates

a manager assumes the ___ when she gives her employees rewards for accomplishing organizational goals

leader role

Which management function is this? Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

the idea that a manger's job is to tell others what to do is most commonly associated with managers who have been on the job ________

less than six months

When a manager of a company meets with a vendor from the creative firm, she is assuming the role of __________.

liaison

The process of planning, organizing, leading, and controlling an organization so that goals are met efficiently and effectively.

management

someone who is new to ___ is likely to find that one of the most difficult parts of his/her job is getting work done through others

management

a department head or someone who manages first-line managers

middle manager

These managers provide the glue holds organizations together. One of the most important things they do is to network throughout the organization.

middle managers

As Daniel receives information from the senior director of product marketing, Daniel fills the role of______

monitor

On your first day as a driver for road-o-rama freight, you ralize that something just isn't right. trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. in this case, road-o-rama freight is ___

neither effective nor efficient

A group that comes together to meet common goals.

organization

A construction project manager from Iron Horse Construction puts together a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

This management function involves assigning tasks and resources so that the organization can accomplish its goals

organizing

Which management function is this? A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The gaol is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing

the most important part of a manager's job is_________-

people development

Pfizer's CEO, Jeff Kindler, works with the board of directors to predict the amount of dividends the company will pay in the future.

planning

a manager who is setting quarterly goals for the department is engaged in the ___ function of managements

planning

When Daniel makes decisions about the types and amounts of resources the company will allow for the Dragon of Atlantis product, Daniel is acting as a________

resource allocator

The ability to do a specific kind of work in an organization - for example, the ability of an accountant to balance income with expenses.

technical skills

team leaders and first-line managers use ___ more than middle or top-level managers

technical skills

Max is explaining what Rebecca needs to do to drive this bulldozer. Max is replying on his ____ skills to operate the machinery effectively during the training session. If the skills that Max is using now make up a majority of the skills he needs on the job, Max is most likely a________

technical skills / first-line manager