Management EXAM 4

What are the eight categories of quality of work life programs

(1) adequate and fair compensation; (2) A safe and healthy environment; (3) jobs that develop human capacities; (4) a chance for personal growth and security; (5) a social environment that fosters personal identity, freedom from prejustice, a sense of community, and upward mobility; (6) constitutionalism, or the rights of personal privacy, dissent, and due process; (7) a work role that minimizes infringement on personal leisure and family needs; and (8) socially responsible organizational actions

________ performance goals can be dysfunctional when people work in a group if the goals create competition among team members

Individual

_________ is a leadership philosophy characterized by an absence of mangerial decision making

Laissez-faire

What is not true of leaders

Leaders are tacticians, not strategists

________ develop and maintain harmony within the team; they boost morale, give support, provide humor, soothe hurt feelings, and exhibits concern for members' well-being.

Team maintenance roles

what is a situational model that focuses on the participative dimension of leadership

The Vroom model

What is true of an organization vision

The best organizational vision in which is both ideal and unique

Zev, assistant on marketing team, is assigned to a team with Ajoy, Tiffany, and DeAnne. DeAnne and Ajoy are consistently among the top salespeople at the company and are outgoing and well-liked. Farhad, Zev's boss, has observed that, while Zev is a good employee, he is generally introverted and quiet and is disinclined toward making more effort than he has to. However, when Zev begins working with his team, he becomes more engaged, inclined to speak up, and invested in the teams goals. What is more likely the cause of this social facilitation effect?

Zev is more motivated when other people are present

What is a lateral role relationships exist when top management centralizes an activity to which a large number of other units must gain access

a service relationship

Jamal is a director of two teams. He has several chances to move to a position over seeing eight teams, but turns them down, because he would have to make decisions that would anger many workers. He would rather earn less money and be a popular manager with the workers. Jamal has a strong need for

affiliation

What is a characteristic of the norming stage of group development

agreeing on shared goals

A leader who exhibits a __________ style will make decision alone, without soliciting input from others

autocratic

A team that controls decisions about and execution of a completed range of tasks, including acquisitions, operations, quality control, maintenance, and shipping is known as

autonomous work group

Julian founded Backyard paradise, a company that designs and markets home and garden furniture made from reclaimed and recycled materials. He is putting together a team to revamp the company's social media presence. How can he ensure the team is cohesive and has high-performance norms?

by selecting people who have similar backgrounds and attitudes, but are not too homogenous

" I can see that you're stuck on that problem," said Rahul to his subordinate. "you'll need some new ideas. I recommend that you assemble a team to help you. A team

can bring about innovation and change

______ refers to a reaction to conflict that involves moderate attention to both parties' concerns without being either cooperatives or highly assertive

compromising

The primary role of a management team is to

coordinate and provide direction to subunits

________ enhances team performance, even among virtual teams

empowerment

What is a key behavior of the best leaders according to Kouzes and Posner

encourage the heart

What should management do to properly empower a team

entrust the team with responsibility, allowing them to make decisions on their own

Phil is confident that if he studies the procedural manual he can list every single step in his company's manufacturing process. Phil's belief that his effort to study the manufacturing steps will result in successfully naming the steps is an example of

expectancy

what best describes motivation

forces that energize, direct, and sustain a persons efforts

Louie manages a group of groundskeepers. Louie incorporates a variety of techniques to lead his crew. Which of Louise actions is a form of extinction

forgetting to announce the employee of the month winner

three primary categories of leadership behavior that are related to task performance, employee participation in decision making and ___________

group maintenance

what can help leaders build teams which are cohesive and have high-performance norms?

helping the team succeed and publicizing its successes

Job enrichment would be more successful for people with

high growth need strengths

According to the expectancy theory, _________ is the link between performance and outcome

instrumentality

Herzbergs two factor theory highlights the distinction between

intrinsic and extrinsic rewards

Motivation for employees can come from an interesting project, a completed sale, or the discovery of a perfect solution, all of which are examples of ____

intrinsic rewards

Following Herzburg's model, Hackman and Oldham proposed a more completed model of

job design

__________ leadership does not involve a heirarchical, superior-subordinate relationship but instead invites colleagues at the same level to solve problems together

lateral

"Kellen, always strives to have a high-performing _________ reporting to you. These individuals will coordinate and give direction to the subunits under their jurisdiction and integrate work among the subunits. This will be key to your success," said Kellen's mentor

management team

What is a characteristic of the storming stage of group development

maneuvering for power and status

Alyson, manager of HR, said," The ng-lasting downturn in business and reduction in benefits in much worker dissatisfaction, as evidence by

more injures and higher turnover

What best exemplifies the work of a task specialist?

moving the team toward its objectives

David has been promoted because of his hard work. Cindy, his colleague, feels that this is unfair and that he does not deserve the promotion. In this case, Cindy illustrates

negative valence

The use of reinforcement or punishment in organizational settings is an integral part of

organizational behavior modification

used properly, teams can be powerfully effective as a building block for

organizational structure

A team strategy that emphasizes internal team building while simultaneously achieving external visibility is called

parading

What theory concerns how leaders influence subordinates perceptions of their task objectives and the way they work toward attainment of those objectives

path-goal theory

the goal setting theory states

people have conscious goals that energize them and direct their thoughts and behaviors toward a particular end

According to Maslow's hierarchy of needs, what types of needs does a person seek to satisfy first

physiological

Alana has been exceeding her targets for the past two months, and therefore her boss decided to give her a bonus. This is an example of __________ reinforcement

positive

__________ is to make decisions in a fair manner and to help the staff know the process is as fair as possible

procedural justice

Leaders who say what they think employees want to hear but whose behaviors demonstrates that their own self-interest take precedence over the interest of their team could be described as

pseudotransformational leaders

Alderfer's ERG theory postulates that people have three basic set of needs: existence, growth, and _______, which can operate simultaneously

relatedness

A benefit that teams provide to their members is

satisfaction of important personal needs, such as affiliation

Becky, a manager, sets a personal target of adding more clients to her territory than any other three regional sales managers combined, even though she has a smaller territory than any others. Her colleagues tell her that she is a dreamer and her target is impossible. Becky has a ______ goal

stretch

managers should consider 3 factors before deciding how to lead: forces in the managers, forces in the situation, forces in the _______

subordinate

Managers can spend less time in direct attempts to influence people when

substitutes for leadership are operating

________ goals are higher-level goals taking priority over specific individuals= or group goals that can be used to encourage collaboration

superordinate

_________ leadership behavior provides guidance, support, and corrective feedback for day-to-day activites

supervisory

leadership model that looks at a series of successive problem characteristic , such as significance, importance of commitment, and leader and team expertise.

the Vroom model of leadership

what leadership perspective attempts to identify what good leaders do

the behavioral approach

Individuals are generally more motivated to work hard when they are in the presence of others, are concerned with what others think of them, and want to maintain a positive self-image. This is called

the social facilitation effect

________ is a leadership perspective that to determine the personal characteristic that great leaders share

the trait approach

________ leaders are those who motivate people to transcend their personal interest for the good of the group or organization

transformational