Management Midterm

Which of the following percentage of people surveyed in a recent poll feel that corporate America's moral compass is pointing in the wrong direction?

75%

Which model of decision making is associated with satisficing, bounded rationality, and uncertainty?

Administrative

Which of the following exists when managers see the potential of enhancing performance beyond current levels?

An opportunity

Which leadership style matches with the preconventional level of personal moral development?

Autocratic

Sandbox Sally's, Inc., is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which approach to change implementation is Harry using?

Coercion

Which of the following measures an applicant's thinking abilities?

Cognitive ability test

Which of the following is NOT a characteristic of the administrative decision-making model?

Conditions of certainty

Which of the following is the individual who is assigned the role of challenging assumptions made by the group?

Devil's advocate

Which of the following is NOT a selection device discussed in the text that is used for assessing applicant qualifications?

Drug usage test

Which of the following is NOT a method used in external recruiting?

Employee resource chart

When division of labor is extensive, which of the following is true?

Employees specialize in a single task.

The assumption that "If it's not illegal, it must be ethical" ignores which of the following domains?

Ethics

Job description refers to the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

False

Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization.

False

Top managers make the broad strategic plan and identify specific tactical plans.

False

When an organization uses a differentiation strategy, it strives for internal efficiency.

False

Which of the following structure types is defined as the grouping of positions into departments based on similar skills, expertise, and resource use?

Functional

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

Human capital

Sexual harassment is unethical because it violates an important part of which approach to ethical behavior?

Moral-rights approach

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

Negotiation

Which of the following is the department manager's tool for daily and weekly operations?

Operational plan

Which of the following represents plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

Operational plans

Semway, a regional bank, recently announced that it would soon begin offering financial planning services. This is an example of which of the following?

Related diversification

Which of the following strategies refers to moving into a new business that is related to the company's existing business activities?

Related diversification

Which of the following means that decision makers choose the first solution alternative that satisfies minimal decision criteria?

Satisficing

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent?

Survey feedback activities

Which of the following is a temporary team designed to solve a short-term problem involving several departments?

Task force

Which of the following is a contemporary approach to structural design in departmentalization?

Teams

The use of teams may lead to which of the following?

Too much decentralization

A test designed to assess candidates on a particular attribute such as cognitive ability or personality is called an employment test.

True

An exit interview is an interview conducted with departing employees to determine why they are leaving the company.

True

Competency-based pay systems are also called skill-based pay systems.

True

Culture change refers to a major shift in the norms, values, attitudes, and mind-set of the entire organization.

True

Economic development that generates wealth and meets the needs of the current population while preserving the environment for the needs of future generations refers to sustainability.

True

Managers with an analytical decision style like to consider complex solutions based on as much data as they can gather.

True

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

True

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

True

The great majority of managers operate at Level 2, the conventional level.

True

The radical redesign of business processes to achieve dramatic improvements in cost, quality, service, and speed is called reengineering.

True

Two possible tactics for overcoming resistance to change are coercion and negotiation.

True

Kurt Lewin identified which three distinct steps for implementing changes?

Unfreezing, changing, and refreezing

Under which ethical approach is a decision maker expected to consider the effect of each decision alternative on all parties and select the one that optimizes the benefits for the greatest number of people?

Utilitarian approach

Which approach directly targets individuals' internal desires to be ethical?

Values-orientated

Which federal law prohibits discrimination based on physical or mental disability?

Vocational Rehabilitation Act

During the fallout of the global financial crisis of the late 2000s, finance companies had to make important decisions in a highly ambiguous environment. The decision to buy out failed banks could best be described as what type of decision?

Wicked decision

Managers are often referred to as _____.

decision makers

When an organization expands into a new line of business, it is implementing a strategy of _____.

diversification

An alternative for assigning divisional responsibility is to group company activities by _____.

geographic region

All functions in a specific country or region report to the same division manager in _____.

geographic-based divisions

When a small community hospital decides to add a radiation therapy unit, it is considered a _____.

nonprogrammed decision

The act of determining the organization's goals and the means for achieving them is known as _____.

planning

A person who is responsible for coordinating the activities of several departments for the completion of a specific project is known as a(n) _____.

project manager.

The ethical decision approach that requires persons to be guided by standards of equity, fairness and impartiality is _____.

the justice approach