Management Quiz 2

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Wild turkey

Devils Advocate

Perceptual screens

Influence quality, accuracy, and clarity of message

classical conditioning

Modifying behavior by pairing a conditioned stimulus with an unconditioned stimulus to elicit an unconditioned response

operant conditioning

Modifying behavior through the use of positive or negative consequences following specific behaviors

Transformational coping

Modifying one's perception of an event to reduce stress

Which of the following is NOT a limitation of classical conditioning?

Unconditioned responses and unconditioned stimulus have not been connected in humans.

Work team effectiveness in the new team environment requires attention by management to both:

Work team effectiveness in the new team environment requires attention by management to both:

The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called:

a perceptual screen

Self-managed teams are sometimes called:

autonomous work groups

Upper echelon theory argues that:

characteristics of the top management team can predict organizational characteristics

Groups emphasize all of the following except:

collective work products

The evoking of a shared or common meaning in another person is called:

communication

All of the following are included in reflective listening except:

criticism

Reinforcement

cultivates desirable behavior by providing positive consequences (positive reinforcement) or withholding negative consequences (negative reinforcement)

punishment

discourages undesirable behavior by either bestowing negative consequences or withholding positive consequences

An informational cue indicating the degree to which a person behaves the same way in other situations is known as:

distinctiveness

The adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of stressful events is known as:

distress

The medical approach to stress is most similar to:

homeostatic approach

The Yerkes-Dodson law suggests that:

in the midrange of the stress-performance curve, performance tends to be greatest

Role conflict results from:

inconsistent expectations

Work teams place a strong emphasis on all except:

individual accountability

In terms of the work environment, learning:

is primarily a change in behavior acquired through experience and knowledge acquisition

The behaviorist approach to learning assumes observable behavior is a function of:

its consequences

Social learning theory is based on the belief that:

learning occurs through the observation of other people and the modeling of their behavior

Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:

managing the stressor

Seating arrangements and dynamics can be examined in a/an _____ study.

proxemics

The two sets of social benefits available to team or group members includes:

psychological intimacy and integrated involvement

An effective performance appraisal system will contain or display all of the following except:

self-correcting behavior

Upper echelons

self-managed teams at the top level of an organization

A barrier to effective communication is:

status difference

Richness in a communication message refers to:

the ability of the medium to convey the meaning

Team diversity includes surface level and deep level diversity. Which of the following is not a surface level indicator of diversity?

values

Extinction

weakens a behavior by attaching no consequences

The most notable self-imposed personal demand is:

workaholism


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