Management Quiz 2
Wild turkey
Devils Advocate
Perceptual screens
Influence quality, accuracy, and clarity of message
classical conditioning
Modifying behavior by pairing a conditioned stimulus with an unconditioned stimulus to elicit an unconditioned response
operant conditioning
Modifying behavior through the use of positive or negative consequences following specific behaviors
Transformational coping
Modifying one's perception of an event to reduce stress
Which of the following is NOT a limitation of classical conditioning?
Unconditioned responses and unconditioned stimulus have not been connected in humans.
Work team effectiveness in the new team environment requires attention by management to both:
Work team effectiveness in the new team environment requires attention by management to both:
The window through which we interact with people and influence the quality, accuracy, and clarity of the communication is called:
a perceptual screen
Self-managed teams are sometimes called:
autonomous work groups
Upper echelon theory argues that:
characteristics of the top management team can predict organizational characteristics
Groups emphasize all of the following except:
collective work products
The evoking of a shared or common meaning in another person is called:
communication
All of the following are included in reflective listening except:
criticism
Reinforcement
cultivates desirable behavior by providing positive consequences (positive reinforcement) or withholding negative consequences (negative reinforcement)
punishment
discourages undesirable behavior by either bestowing negative consequences or withholding positive consequences
An informational cue indicating the degree to which a person behaves the same way in other situations is known as:
distinctiveness
The adverse psychological, physical, behavioral, and organizational consequence that may occur as a result of stressful events is known as:
distress
The medical approach to stress is most similar to:
homeostatic approach
The Yerkes-Dodson law suggests that:
in the midrange of the stress-performance curve, performance tends to be greatest
Role conflict results from:
inconsistent expectations
Work teams place a strong emphasis on all except:
individual accountability
In terms of the work environment, learning:
is primarily a change in behavior acquired through experience and knowledge acquisition
The behaviorist approach to learning assumes observable behavior is a function of:
its consequences
Social learning theory is based on the belief that:
learning occurs through the observation of other people and the modeling of their behavior
Utilizing the cognitive appraisal approach to stress, problem-focused coping emphasizes:
managing the stressor
Seating arrangements and dynamics can be examined in a/an _____ study.
proxemics
The two sets of social benefits available to team or group members includes:
psychological intimacy and integrated involvement
An effective performance appraisal system will contain or display all of the following except:
self-correcting behavior
Upper echelons
self-managed teams at the top level of an organization
A barrier to effective communication is:
status difference
Richness in a communication message refers to:
the ability of the medium to convey the meaning
Team diversity includes surface level and deep level diversity. Which of the following is not a surface level indicator of diversity?
values
Extinction
weakens a behavior by attaching no consequences
The most notable self-imposed personal demand is:
workaholism