Management Quiz 4

The disparity that exists when an employee must project one emotion while actually feeling another is called​ _________________. A. emotional dissonance B. deep acting C. burnout D. displayed emotion E. felt emotion

A

What is the relationship between age and​ emotion? A. Negative emotions occur less in older people. B. Negative emotions occur much more as people age. C. Positive emotions occur much less as people age. D. Bad moods tend to last longer in older individuals. E. There is no relationship between age and emotion.

A

Which theory demonstrates that employees react emotionally to things that happen to them at​ work, and this reaction influences their job performance and​ satisfaction? A. Affective events theory B. Behavioral theory C. Trait theory D. Theory X E. Attribution

A

Women experience emotions more​ intensely, tend to​ "hold onto" emotions​ longer, and display more frequent expressions of both positive and negative emotions. This is true of all emotions EXCEPT​ ________. A. anger B. jealousy C. happiness D. surprise E. sadness

A

​High-scoring emotional intelligence employees outperform​ low-scoring emotional intelligence employees in which of the following​ tasks? A. Sales B. Accounting C. Project management D. Finance E. IT programming

A

​__________________ are intense feelings directed at someone or something. A. Emotions B. Sensations C. Mood D. Temperament E. Sentiment

A

Americans tend to experience the highest levels of positive affect during which time of the​ week? . Wednesday and Thursday B. Weekend C. Thursday and Friday D. Monday and Tuesday E. Sunday and Monday

B

Emotion regulation is best described as​ _____________________. A. using the brain to reset emotions while sleeping B. identifying and modifying the emotions that you feel C. prohibiting emotional outbursts in the workplace D. analyzing the emotions of others E. subconsciously keeping people grounded and reducing instances of extreme emotion

B

How do physical activities and exercise impact​ mood? A. Negative moods increase. B. Positive moods increase slightly. C. Positive moods increase drastically. D. No relationship has been found between exercise and moods. E. Positive moods decrease.

B

Researchers generally agree on six universal emotions. Which of the following is NOT among the​ six? A. Disgust B. Rage C. Surprise D. Fear E. Happiness

B

Which term refers to a​ person's ability to perceive emotions in the self and​ others, understand the meaning of these​ emotions, and regulate​ one's emotions​ accordingly? A. Emotional control B. Emotional intelligence C. Emotional understanding D. Emotional perception E. Emotional monitoring

B

According to an analysis of Twitter​ messages, when are levels of positive affect the​ lowest? A. Evening B. Late afternoon C. Early morning D. Early afternoon E. Late morning

C

According to​ research, what is the relationship between weather and​ mood? A. When the weather is​ rainy, people tend to be sadder. B. When the weather is​ nice, people tend to be happier. C. There is no relationship between weather and mood. D. When the weather is extreme​ (heat waves,​ blizzards, etc.), people tend to experience more angry moods. E. When the weather is extreme​ (heat waves,​ blizzards, etc.), people tend to experience more neutral moods.

C

For most​ people, stress has​ _________________ on mood. A. no impact B. a positive impact C. a negative impact D. a severe impact E. a beneficial impact

C

How do social activities impact​ mood? A. No relationship has been found between social activities and moods. B. Negative moods increase with social activities. C. Positive moods increase with social activities. D. Positive moods decrease with social activities. E. Negative moods decrease with social activities.

C

Studies suggest that moral judgments are based on​ ___________ rather than​ __________. A. ​behaviors; feelings B. theoretical​ ethics; reality C. ​feelings; cognition D. ​thoughts; attitudes E. ​impressions; facts

C

Which of the following is true regarding emotions and decision​ making? A. Depressed people process information faster. B. Depressed people make less accurate judgments. C. Positive emotions enhance​ problem-solving skills. D. Negative emotions enhance​ problem-solving skills. E. Positive emotions detract from​ problem-solving skills.

C

​_______________ is defined as an​ employee's expression of organizationally desired emotions during interpersonal transactions at work. A. Physical labor B. ​Customer-related labor C. Emotional labor D. Transactional labor E. Mental labor

C

What is the relationship between mood and​ creativity? A. Positive moods increase creativity. B. Negative moods increase creativity. C. Deactivating moods lead to greater creativity. D. Activating moods lead to greater creativity. E. Positive moods decrease creativity.

D

Which of the following is NOT a true statement about emotions and​ moods? A. Emotions are usually accompanied by distinct facial​ expressions, but moods generally lack distinct expressions. B. Emotions tend to be brief in​ nature, whereas moods last longer. C. Emotions and moods typically differ in their root cause. D. Emotions and moods are basically the same construct. E. Emotions are action​ oriented, whereas moods are cognitive in nature.

D

Individuals in a negative mood are better able to​ _________________ than are those in a positive mood. A. think clearly B. process information faster C. gauge other​ people's moods D. recognize other​ people's emotions E. discern truthful information

E

When there is zero input​ (meaning that nothing is going​ on), most individuals experience a mildly positive mood. What is this effect​ called? A. Positive outlook B. Perpetual optimism C. Basic enthusiasm D. Positive demeanor E. Positivity offset

E

​Historically, emotions in the workplace were thought to be​ A. constructive B. meaningful C. performance enhancing D. beneficial E. detrimental

E

​____________ describes the varying levels of strength with which people experience the same emotion. A. Mood disorder B. Personality C. Psychological disorder D. Emotional instability E. Affect intensity

E

​__________________ is a generic term that covers a broad range of feelings that people experience. A. Sentiment B. Mood C. Disposition D. Emotion E. Affect

E