management test 1

a competitive analysis

._____ involve deciding who your competitors are, anticipating competitors' moves, and determining competitors' strengths and weaknesses.

satisficing

.______ occurs when managers choose an alternative that is good enough, rather than the best possible alternative.

ethical

A consumer advocacy group is critical of ads by the US Postal service (USPS) that claim its priority mail is a low-cost, two-day service while failing to disclose that first-class letters generally reach their destination just as quickly and for a tenth the cost. The consumer advocacy group wants the USPS to take_______responsibility for its actions and do what is right.

planning

A manager engaged in the management function of ____ is determining organizational goals and the means for achieving them.

system

A(n) ____ is a set of interrelated elements or parts that function as a whole

interpersonal roles, informational roles, decisional roles

According to Mintzberg, which of the following are the three major roles managers fulfill while performing their jobs?

is the exercise of control on the basis of knowledge, expertise, or experience

According to Weber, a bureaucracy_______

the contingency approach

According to _______, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing as a particular time and place.

culture

Deal and Kennedy defined _____ as "the way we do things around her."

political/legal

Fear of a lawsuit prevents many employers from giving totally honest recommendations to former employees. This reflects a change in the ____ component of the general environment

elton mayo

Management theorist_______is best known for his role in the Hawthorne Studies

choosing a goal and developing a method or strategy to achieve that goal

Planning is ultimately based upon _____

general environment

The ____ consists of the economy and the technological, socio-cultural, and political/legal trends that indirectly affect all organizations.

conceptual skills

The ability to perform ___ increases in its importance to success as managers' rise through the managerial ranks.

utilitarian benefits

The principle of ______ states that you should never take an action that does not result in a greater good for society.

proconventional level, conventional, postconventional level

The three stages of moral development identified by Kohlberg are_____

operations approach

The video evolution of management, identified four schools of management thought. Which of the following was NOT one of those identified?

middle managers

Typical responsibilities for ____ include setting objectives consistent with organizational goals and then planning and implementing the subunit strategies for achieving these goals

pets

VIDEO: Camp Bow Wow was a franchise operation that offered services for

denny's

What company got sued for racial discrimination?-

southwest airlines

What does Gary Kelly become CEO of?

ethical intensity

What term describes the degree of concerns people have about an ethical issue?

specific, measurable, attainable, realistic, timely

Which is not a SMART goal?

ethics is the set of moral principles or values that defines right and wrong for a person or group

Which of the following statements about ethics is true?

management

_____is defined as getting work done through others