Management test 1
____ is the measure of how productively an organization uses its resources to a
Efficiency
Which statement explains how the task environment differs from the general environment?
Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment
Bo gives a talk to his employees about standards that govern how members of their profession should conduct themselves. He is talking about _______ ethics
occupational
An ___ is a collection of people who work together and coordinate their actions to achieve variety of goals
organization
_______ ethics are the guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders
organizational
Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's
organizational performance
The general environment includes
the wide-ranging global, technological, sociocultural, and political forces that affect organizations
Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in _______ production.
crafts
Planning in an organization involves
developing strategies for how to achieve high performance
What is the definition of diversity?
differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, or other characteristics
Rashad consistently went above and beyond to meet his personal deadlines and to help other team members to ensure a recent product launch was completed on time. His manager was impressed and offered Rashad the opportunity for a coveted leadership position on the next-generation product team. The manager's action is consistent with _______ justice
distributive
_______ justice is basing employees' promotions on their meaningful contributions, independent of ethnicity, age, or gender.
distributive
Gemstone designs and creates luxury items like jewelry and hair accessories. It sells its merchandise only through Francone's, a multinational retail store. Francone's acts as Gemstone's
distributors
_______ are organizations that help other organizations sell their goods or services directly to customers.
distributors
Job specialization refers to the process by which
division of labor occurs as different workers gain expertise in tasks.
As a manager who is high on the extraversion continuum, Farid is likely to
feel good about himself and other people
The salience effect is the tendency to
focus attention on individuals who are conspicuously different from others in a group
In an organization that follows Weber's principles of bureaucracy, positions are arranged
hierarchically
When Marta encounters a problem in her work, she is determined to find a way to solve it. Marta is
high on conscientiousness
A company with a high level of efficiency and a low level of effectiveness is most likely to produce
high-quality product that customers do not want
Some research suggests that moods and emotions
may play important roles in ethical decision making
The outcome of the control process is the ability to
measure performance accurately and regulate organizational efficiency and effectiveness
An example of a terminal value that is important to managers is
self-discipline
_______ watch the company and its managers closely to ensure that management is working diligently to increase the company's profitability
shareholders
_______ is/are your company's views on its duty or obligation to make decisions that protect, enhance, and promote the welfare and well-being of stakeholders and society as a whole
social responsibility
Gerald's Jewelry has a deep moral commitment to act responsibly in its sourcing of precious metals and gemstones. This is an example of _______ ethics
societal
_______ ethics are the standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights
societal
_______ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others
socioeconomic
A schema is
an abstract knowledge structure stored in memory, making possible the interpretation and organization of information about people, events, or situations
Administrative management is the study of how to
create an organizational structure that leads to high efficiency and effectiveness.
When organizational members are not strongly committed to a shared system of values, beliefs, and routines, organizational _______ is/are weak.
culture
Jared, a regional manager for a pet supply chain, is responsible for keeping his employees updated on changes in diversity policies. Jared plays the role of a _______ in managing diversity
disseminator
Joan has been working in a bicycle factory for several months. The assembly process requires multiple tasks, and Joan's supervisor assigns her to apply the custom paint and add the decals. Adding the decals requires perfection, and Joan does it quickly and always performs the task well, so her supervisor decides to keep her in this position. This is an example of
job specialization
1) A hiring manager can be described as exhibiting overt discrimination if she is
knowingly and willingly denying diverse individuals access to opportunities and outcomes in the organization
Bill's company's CEO recently held a companywide meeting where he shared specific diversity goals and expectations for how individuals should support his goals. The CEO was performing a(n) _______ role in managing diversity
Figurehead
_______ gives managers the right to direct and control their employees' behavior to accomplish organizational goals.
Authority
_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.
Authority
Which manager is performing the managerial role of leading?
Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals
_______ are the moral principles and beliefs about what is the right or appropriate way to behave.
Ethics
What did Frank and Lillian Gilbreth discover in their study of fatigue in the workplace?
Lighting and the color of the walls had an effect on fatigue
_______ have the right to expect a good return or reward by investing their human capital to improve a company's performance
Managers
The most widely used personality instrument is the
Myers-Briggs Type Indicator
_______ is the tendency to experience negative emotions and moods
Negative affectivity
Organizational _______ is the collection of feelings and beliefs that managers have about their organization as a whole
Organizational _______ is the collection of feelings and beliefs that managers have about their organization as a whole.
What characteristic of perception explains why two different managers in a diverse environment may view an employee's potential very differently?
Perceptions are subjective and lead to different interpretations
What benefits does the global environment offer organizations?
The global environment provides organizations with opportunities to increase efficiency and effectiveness
Which statement explains how the task environment is similar to the general environment?
They are both a set of forces and conditions that operate beyond an organization's boundaries.
Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that
all organizational members are treated with justice and respect.
In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991
allows for the awarding of punitive and compensatory damages in cases of intentional discrimination
Which approach would best help a manager respond to the differing needs of diverse employees while still enabling those employees to be effective contributors to an organization?
being open to different approaches and perspectives
It is the responsibility of the _______ to determine if a CEO has the experience and integrity needed to head a company and be entrusted with the capital and wealth of the organization
board of directors
Ramses is a highly effective manager. This implies that he
chooses appropriate goals and then achieves them
In a(n) _______ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor employees.
conservative
Managers are _______ when they evaluate how well the organization is accomplishing its goals.
controlling
Inflation is an example of a(n) _______ force in an organization's environment
economic
____ measures the appropriateness of the goals selected by management for the organization degree to which the organization accomplishes these goals
effectiveness
Which act requires that men and women be paid the same if they are performing the same work?
equal pay act
_______ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture
ethnicity
_______ are the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner
implicit biases
Title VII of the Civil Rights Act prohibits discrimination
in employment decisions on the basis of race, religion, sex, color, or national origin
Organizational performance is most likely to
increase with an increase in efficiency and effectiveness
When faced with an ethical dilemma as a manager, Sanjay tries to reflect on his upbringing to decide between right and wrong. Sanjay is reflecting on _______ ethics
individual
Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?
leading
____ involves encouraging all employees to perform at a high level to help the organizations vision and goals
leading
Selena facilitates a monthly forum that provides team members across various functions and locations throughout her company an opportunity to share ideas, concerns, and solutions related to the work environment. She is acting in the role of a _______ by enabling diverse individuals to coordinate their efforts
liaison
Sally works on a production line. Her manager moves several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will
lower costs
Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks.
management
China is a highly efficient manager. This implies that she
minimizes the amount of input resources without compromising quality
_______ is the set of values and the norms of behavior which are approved or sanctioned by a particular society
national culture
Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on
negative affectivity
Wanda's doctor put her on a new medication because he gets a kickback from the pharmaceutical company for every prescription he writes, in spite of the fact that it isn't the best medication for Wanda. Her doctor violated his _______ ethics
occupational
_______ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.
organizational structure
In which managerial task are work relationships structured to facilitate the interaction and cooperation efforts of organizational members, all of who strive to achieve organizational goals?
organizing
Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?
orgnaizing
To achieve distributive justice within an organization, managers should ensure that
outcomes are not distributed based on a person's personal characteristics like race or age
Apple contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of global
outsourcing
_______ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.
perception
1) When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by
perception of social status
Managers select appropriate goals for the organization while performing the _______ managerial task.
planning
A _______ is an organization that is NOT presently in a task environment but has the resources to enter if it so chooses.
potential competitor
A company that has a high level of efficiency and effectiveness is most likely to produce a
quality product customers want and at a price they can afford
An example of an instrumental value that is important to managers is
responsibility
The most potentially threatening force that managers must deal with in the task environment is
rivalry between competitors
Job _______ is the collection of feelings and beliefs that managers have about their current jobs.
satisfaction
Frederick W. Taylor is best known for defining the techniques of
scientific management
The _______ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.
scientific management
Jose is an employee of Carling company. Based only on this information, you know he must be a(n)
stakeholders
Frederick Taylor believed that written rules and standard operating procedures
standardized and simplified jobs, making them more efficient.
Organizational commitment leads to
strong organizational culture
All decisions and actions of managers are based on their
subjective perceptions
Johnson's Furniture Factory gets its raw material from the local timber yard. The timber yard acts as Johnson's
supplier
Controlling is the managerial task that involves
taking any corrective actions needed to maintain or improve performance
_______ forces are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services
technological
Organizations can have a strong organizational culture when
the organizational commitment is strong
In a bureaucracy, a manager's formal authority derives from
the position the manager holds in the organization.
The task environment includes
the set of forces that originate with global suppliers, distributors, customers, and competitors
The essential problem when solving moral dilemmas is
there are no absolute or indisputable rules or principles to decide whether an action is ethical
The _______ is the idea that the pursuit of self-interest with no consideration for societal interests leads to disaster
tragedy of the commons
_______ is a person's confidence and faith in another person's goodwill
trust
Managers who are low on extraversion tend to
view the world and their life with little optimism