Management test 1

____ is the measure of how productively an organization uses its resources to a

Efficiency

Which statement explains how the task environment differs from the general environment?

Forces in the task environment have a more immediate and direct effect on managers than forces in the general environment

Bo gives a talk to his employees about standards that govern how members of their profession should conduct themselves. He is talking about _______ ethics

occupational

An ___ is a collection of people who work together and coordinate their actions to achieve variety of goals

organization

_______ ethics are the guiding practices and beliefs through which a particular firm and its managers view their responsibilities to stakeholders

organizational

Sirita's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This relates to Sirita's

organizational performance

The general environment includes

the wide-ranging global, technological, sociocultural, and political forces that affect organizations

Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in _______ production.

crafts

Planning in an organization involves

developing strategies for how to achieve high performance

What is the definition of diversity?

differences among people due to age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, or other characteristics

Rashad consistently went above and beyond to meet his personal deadlines and to help other team members to ensure a recent product launch was completed on time. His manager was impressed and offered Rashad the opportunity for a coveted leadership position on the next-generation product team. The manager's action is consistent with _______ justice

distributive

_______ justice is basing employees' promotions on their meaningful contributions, independent of ethnicity, age, or gender.

distributive

Gemstone designs and creates luxury items like jewelry and hair accessories. It sells its merchandise only through Francone's, a multinational retail store. Francone's acts as Gemstone's

distributors

_______ are organizations that help other organizations sell their goods or services directly to customers.

distributors

Job specialization refers to the process by which

division of labor occurs as different workers gain expertise in tasks.

As a manager who is high on the extraversion continuum, Farid is likely to

feel good about himself and other people

The salience effect is the tendency to

focus attention on individuals who are conspicuously different from others in a group

In an organization that follows Weber's principles of bureaucracy, positions are arranged

hierarchically

When Marta encounters a problem in her work, she is determined to find a way to solve it. Marta is

high on conscientiousness

A company with a high level of efficiency and a low level of effectiveness is most likely to produce

high-quality product that customers do not want

Some research suggests that moods and emotions

may play important roles in ethical decision making

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness

An example of a terminal value that is important to managers is

self-discipline

_______ watch the company and its managers closely to ensure that management is working diligently to increase the company's profitability

shareholders

_______ is/are your company's views on its duty or obligation to make decisions that protect, enhance, and promote the welfare and well-being of stakeholders and society as a whole

social responsibility

Gerald's Jewelry has a deep moral commitment to act responsibly in its sourcing of precious metals and gemstones. This is an example of _______ ethics

societal

_______ ethics are the standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and individual rights

societal

_______ diversity requires that managers be sensitive and responsive to the needs and concerns of individuals who might not be as well off as others

socioeconomic

A schema is

an abstract knowledge structure stored in memory, making possible the interpretation and organization of information about people, events, or situations

Administrative management is the study of how to

create an organizational structure that leads to high efficiency and effectiveness.

When organizational members are not strongly committed to a shared system of values, beliefs, and routines, organizational _______ is/are weak.

culture

Jared, a regional manager for a pet supply chain, is responsible for keeping his employees updated on changes in diversity policies. Jared plays the role of a _______ in managing diversity

disseminator

Joan has been working in a bicycle factory for several months. The assembly process requires multiple tasks, and Joan's supervisor assigns her to apply the custom paint and add the decals. Adding the decals requires perfection, and Joan does it quickly and always performs the task well, so her supervisor decides to keep her in this position. This is an example of

job specialization

1) A hiring manager can be described as exhibiting overt discrimination if she is

knowingly and willingly denying diverse individuals access to opportunities and outcomes in the organization

Bill's company's CEO recently held a companywide meeting where he shared specific diversity goals and expectations for how individuals should support his goals. The CEO was performing a(n) _______ role in managing diversity

Figurehead

_______ gives managers the right to direct and control their employees' behavior to accomplish organizational goals.

Authority

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

Authority

Which manager is performing the managerial role of leading?

Babette, who energizes employees and enables them to understand the part each of them plays in achieving organizational goals

_______ are the moral principles and beliefs about what is the right or appropriate way to behave.

Ethics

What did Frank and Lillian Gilbreth discover in their study of fatigue in the workplace?

Lighting and the color of the walls had an effect on fatigue

_______ have the right to expect a good return or reward by investing their human capital to improve a company's performance

Managers

The most widely used personality instrument is the

Myers-Briggs Type Indicator

_______ is the tendency to experience negative emotions and moods

Negative affectivity

Organizational _______ is the collection of feelings and beliefs that managers have about their organization as a whole

Organizational _______ is the collection of feelings and beliefs that managers have about their organization as a whole.

What characteristic of perception explains why two different managers in a diverse environment may view an employee's potential very differently?

Perceptions are subjective and lead to different interpretations

What benefits does the global environment offer organizations?

The global environment provides organizations with opportunities to increase efficiency and effectiveness

Which statement explains how the task environment is similar to the general environment?

They are both a set of forces and conditions that operate beyond an organization's boundaries.

Henri Fayol believed that in order to increase the efficiency of the management process, it is essential that

all organizational members are treated with justice and respect.

In addition to prohibiting discrimination in employment, the Civil Rights Act of 1991

allows for the awarding of punitive and compensatory damages in cases of intentional discrimination

Which approach would best help a manager respond to the differing needs of diverse employees while still enabling those employees to be effective contributors to an organization?

being open to different approaches and perspectives

It is the responsibility of the _______ to determine if a CEO has the experience and integrity needed to head a company and be entrusted with the capital and wealth of the organization

board of directors

Ramses is a highly effective manager. This implies that he

chooses appropriate goals and then achieves them

In a(n) _______ culture, managers are likely to establish clear reporting relationships with their employees and constantly monitor employees.

conservative

Managers are _______ when they evaluate how well the organization is accomplishing its goals.

controlling

Inflation is an example of a(n) _______ force in an organization's environment

economic

____ measures the appropriateness of the goals selected by management for the organization degree to which the organization accomplishes these goals

effectiveness

Which act requires that men and women be paid the same if they are performing the same work?

equal pay act

_______ refers to a grouping of people based on some shared characteristic such as national origin, language, or culture

ethnicity

_______ are the attitudes or stereotypes that affect our understanding, actions, and decisions in an unconscious manner

implicit biases

Title VII of the Civil Rights Act prohibits discrimination

in employment decisions on the basis of race, religion, sex, color, or national origin

Organizational performance is most likely to

increase with an increase in efficiency and effectiveness

When faced with an ethical dilemma as a manager, Sanjay tries to reflect on his upbringing to decide between right and wrong. Sanjay is reflecting on _______ ethics

individual

Which managerial task does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

leading

____ involves encouraging all employees to perform at a high level to help the organizations vision and goals

leading

Selena facilitates a monthly forum that provides team members across various functions and locations throughout her company an opportunity to share ideas, concerns, and solutions related to the work environment. She is acting in the role of a _______ by enabling diverse individuals to coordinate their efforts

liaison

Sally works on a production line. Her manager moves several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs

Parul's job is to use planning, organizing, leading, and controlling resources to achieve the goals of her company. Parul is performing the four essential _______ tasks.

management

China is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality

_______ is the set of values and the norms of behavior which are approved or sanctioned by a particular society

national culture

Emily is seldom in a bad mood and is always optimistic about herself and others. It can be said that Emily is low on

negative affectivity

Wanda's doctor put her on a new medication because he gets a kickback from the pharmaceutical company for every prescription he writes, in spite of the fact that it isn't the best medication for Wanda. Her doctor violated his _______ ethics

occupational

_______ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

organizational structure

In which managerial task are work relationships structured to facilitate the interaction and cooperation efforts of organizational members, all of who strive to achieve organizational goals?

organizing

Maria, the HR manager of a landscape design company, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which managerial task is Maria performing?

orgnaizing

To achieve distributive justice within an organization, managers should ensure that

outcomes are not distributed based on a person's personal characteristics like race or age

Apple contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of global

outsourcing

_______ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

perception

1) When interviewing job candidates, Anka's first impression was more favorable to Gabriella, who dressed in designer clothes and attended an expensive college, over Wanda, who dressed more conservatively and graduated from a local college. Anka's implicit bias toward Gabriella was influenced by

perception of social status

Managers select appropriate goals for the organization while performing the _______ managerial task.

planning

A _______ is an organization that is NOT presently in a task environment but has the resources to enter if it so chooses.

potential competitor

A company that has a high level of efficiency and effectiveness is most likely to produce a

quality product customers want and at a price they can afford

An example of an instrumental value that is important to managers is

responsibility

The most potentially threatening force that managers must deal with in the task environment is

rivalry between competitors

Job _______ is the collection of feelings and beliefs that managers have about their current jobs.

satisfaction

Frederick W. Taylor is best known for defining the techniques of

scientific management

The _______ theory was introduced in the latter part of the 19th century shortly after the industrial revolution had occurred in Europe and America.

scientific management

Jose is an employee of Carling company. Based only on this information, you know he must be a(n)

stakeholders

Frederick Taylor believed that written rules and standard operating procedures

standardized and simplified jobs, making them more efficient.

Organizational commitment leads to

strong organizational culture

All decisions and actions of managers are based on their

subjective perceptions

Johnson's Furniture Factory gets its raw material from the local timber yard. The timber yard acts as Johnson's

supplier

Controlling is the managerial task that involves

taking any corrective actions needed to maintain or improve performance

_______ forces are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services

technological

Organizations can have a strong organizational culture when

the organizational commitment is strong

In a bureaucracy, a manager's formal authority derives from

the position the manager holds in the organization.

The task environment includes

the set of forces that originate with global suppliers, distributors, customers, and competitors

The essential problem when solving moral dilemmas is

there are no absolute or indisputable rules or principles to decide whether an action is ethical

The _______ is the idea that the pursuit of self-interest with no consideration for societal interests leads to disaster

tragedy of the commons

_______ is a person's confidence and faith in another person's goodwill

trust

Managers who are low on extraversion tend to

view the world and their life with little optimism