Management Test 2 Homework Questions

Sam's Pizza is a local restaurant that everyone wants to work at. Sam gives all shift managers the power to make their own​ rules, meet the customer requests in their own​ way, and adapt the menu to the changing of seasons. This would be an example of which of the following​ structures? A. Organic B. Traditional C. Centralized D. Formalized E. Bureaucratic

A. organic

Which of the following is considered a contemporary organizational​ design? A. Simple B. Team C. Organic D. Divisional E. Adaptive

B. team

The​ registrar's office has a reputation for requiring lots of​ documentation, long​ lines, and rigid departmentalization. This would be an example of which of the following​ structures? A. Bureaucratic B. Centralized C. Formalized D. Traditional E. Organic

A. Bureaucratic

Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing? A. Changing technology B. Changing structure C. Changing people D. Changing assets E. Changing strategy

A. Changing technology

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude? A. Affective B. Perceptive C. Behavioral D. Literal E. Cognitive

A. affective

Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take​ place, Michael's boss enlists his help as a​ __________. A. change agent B. change team C. change leader D. change director E. change manager

A. change agent

To plan next​ year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of​ team? A. Cross-functional team B. Virtual team C. ​Problem-solving team D. Self-managed work team E. Executive team

A. cross-functional team

Rudi's Bakery likes to hire individuals who fit the organization. They look for people that can take initiative and are not afraid to give their opinion. Which of the following may give them some insight into a​ employee? A. Extravert B. Intuitive C. Thinking D. Perceiving E. Introvert

A. extravert

John is trying to decide whether or not a team is the best approach to reach the​ division's goals. When he assesses what is needed to reach the​ goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the​ "team tests" we use to determine if a team will do better than an​ individual? A. Is there interdependence between the​ tasks? B. Does this require a certain​ expertise? C. Can the work be done better by more than one​ person? D. Does the work create a common​ goal? E. Will the team be​ cohesive?

A. is there interdependence between the​ tasks?

Elm Street Market prides itself on continuing to learn about the​ community, organic​ food, and their relationship with their customers. This best describes what kind of​ organization? A. Learning B. Co-op C. Informal D. Formalized E. Decentralized

A. learning

Bruce Beker compared Elm City Market to a grocery chain. He said that based on their​ structure, they could be more nimble than larger stores. Which of the following would best explain this type of organizational​ structure? A. Organic B. Mechanistic C. Simple structure D. Red tape E. Formal

A. organic

At​ Rudi's Bakery, if the large work team finds a problem with one of the success​ metrics, a​ _____________ team is then formed to address that specific finding. A. problem solving B. virtual C. cross-functional D. self-managed E. focus

A. problem solving

Which of the following benefits is legally required to be paid by the​ organization? A. Workers' comp B. Retirement C. Paid time off D. Health insurance E. Disability insurance

A. worker's comp

The best way that managers can manage negative behavior in the workplace is which of the​ following? A. Punishment B. Recognize​ it's there C. Provides feedback D. Focus on personality E. Extinction

B. recognize it's there

Ross understands that things​ can't stay the way they​ are, but he is not at all sure what the future looks like for the​ gluten-free market. The best way to describe​ Ross' resistance to change is which of the​ following? A. Concern over personal loss B. Uncertainty C. Habit D. Resources E. Change is not in the​ organization's best interest

B. Uncertainty

Which country has the highest stress level on​ average? A. China B. United Kingdom C. United States D. Brazil E. India

B. United Kingdom

Assume that a new position at​ Rudi's Bakery becomes available. They would mostly likely try to find an internal candidate to step into the role. Which of the following would be MOST useful when performing an internal search to fill the newly created​ position? A. A performance-simulation test description B. A human resource inventory C. A realistic job preview D. A selection error E. An affirmative action program

B. a human resource inventory

Elm Street Market has purposely designed the organization so the Board of Directors does have​ ________, but it is the​ co-op members who have the​ __________. A. ​power; responsibility B. ​authority; power C. ​responsibility; authority D. unity; line authority E. authority; responsibility

B. authority; power

Which of the following major concepts of group behavior describes the degree to which members are attracted to one​ another? A. Norms B. Cohesion C. Size D. Status E. Roles

B. cohesion

If​ Rudi's Bakery is using the systems model​ (inputs right arrow→ transformation process right arrow→ ​outputs) to develop the​ company's new​ products, which of the following variables would be considered an​ "input"? A. Organizational culture B. Creative people C. Strong leadership D. Innovative products E. Organizational structure

B. creative people

For the employees at​ Rudi's Bakery, they must have strong social skills and empathy for their coworkers. The personality construct that best captures this is which of the​ following? A. Myers-Briggs B. Emotional intelligence C. Locus of control D. The big five E. Conflict resolution

B. emotional intelligence

Getting the right number of people in the right place at the right time is the mission of which of the​ following? A. Planning B. Human resource management C. Recruitment D. Leading E. Organizing

B. human resource management

The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group​ development? A. Forming B. Norming C. Storming D. Adjourning E. Performing

B. norming

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees. A. MBTI B. operant conditioning C. social learning theory D. extinction E. behavioral shaping

B. operant conditioning

After every new​ hire, it will be important for​ Rudi's Bakery to acclimate the new employee to the job and the culture of the bakery. This is best accomplished through which of the​ following? A. Affirmative action B. Orientation C. Workplace spirituality D. A personality battery E. Realistic job preview

B. orientation

Ron was super excited about starting his new job. On his first​ day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called​ a(n) __________. A. work unit introduction B. orientation C. training D. job preview E. retention tool

B. orientation

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following? A. Leadership B. Role overload C. Organizational structure D. Interpersonal demands E. Task demands

B. role overload

Roger, who is a lead baker for​ Rudi's Bakery, has a high expectation for​ success, is not likely to seek approval from his​ colleagues, and is satisfied with his job. The personality trait that best describes Roger is which of the​ following? A. Internal locus of control B. Self-esteem C. Extraversion D. Self-monitoring E. Machiavellianism

B. self-esteem

The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about​ leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this​ point, the research group is experiencing which of the following group​ stages? A. Performing B. Storming C. Adjourning D. Norming E. Forming

B. storming

Rudi's Bakery is known for its innovation in the market of organic bread. Which of the following most likely describes​ Rudi's culture? A. One that does not tolerate​ impracticality, has a clear set of rules and​ regulations, and has little toleration of conflict. B. One that is open to all without​ exception, which provides a leaderless environment in which to have autonomy. C. A culture that tolerates​ risk, focuses on the means rather than the​ end, and uses an​ open-system focus. D. One that emphasizes​ objectivity, tolerates​ impracticality, and has a clear set of rules and regulations. E. A culture with minimal rules and​ regulations, which provides positive feedback and emphasizes objectivity and stability.

C. A culture that tolerates​ risk, focuses on the means rather than the​ end, and uses an​ open-system focus.

If​ Rudi's wanted to continue fostering innovation within the​ organization, which of the following human resource variables should it consider​ fostering? A. Focusing on the ends rather than the means. B. Focusing on leadership capabilities. C. Encouraging individuals to become idea champions. D. Minimizing​ rules, regulations, and similar organizational controls. E. Using an​ open-system focus.

C. Encouraging individuals to become idea champions.

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following? A. Turnover B. Job satisfaction C. OCB D. Absenteeism E. Team player

C. OCB

Holm stressed the importance of finding people who love to be entrepreneurial. If the company hired an individual who subsequently could not be innovative and​ entrepreneurial, this would be​ ________. A. performance management B. a reject error C. an accept error D. disparate impact E. culture shock

C. an accept error

In​ Miller's description of her sales and marketing​ team, she says that they are constantly pushing each other for new and different ways of doing business. These three individuals are ready to be a catalyst for the next big market that​ Rudi's will enter. Miller should use these team members as​ ________ when it is time to move in a different direction. A. internal creators B. innovation stars C. change agents D. inspiration E. the sales trifecta

C. change agents

At Smith and​ Jones, employees and dependents who certify that they have been​ tobacco-free for six months or longer pay​ $50 less per month for health insurance. Smith and​ Jones's ultimate goal in this healthy initiative is to​ ___________. A. introduce a wellness program B. reduce legal risk C. control costs D. motivate employee productivity E. motivate employees to live a certain lifestyle

C. control costs

​Rudi's Bakery works with many teams in their organization. Every week members of a work​ team, with participants from all areas of the​ organization, get together to look at all the key measures for success. This kind of group is best called which of the​ following? A. Focus B. Virtual C. Cross-functional D. ​Self-managed E. Problem solving

C. cross-functional

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following? A. Intermitten support B. Reproduction effectiveness C. Extinction D. Reinforcement E. Punishment

C. extinction

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following? A. Feeling B. Sensing C. Extraversion D. ENTJ E. ESFP

C. extraversion

When​ Rudi's Bakery is making a selection​ decision, they look for a person who would come in and take initiative right away with a positive attitude. What​ Rudi's is looking at is the​ applicant's __________. A. personality B. passion C. fit D. attitude E. leadership potential

C. fit

Lori is very excited to have some​ "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are​ pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which​ generation? A. The​ i-pod generation B. Builders C. Gen Y D. Connectors E. Gen X

C. gen Y

Zoe must make a comparison between the members of her team. This is not a task she​ enjoys, but she understands why it has to be done. She has listed all of her employees in order from highest to lowest performance levels. This took a great deal of​ time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing​ employees? A. Effective comparison B. Paired comparison approach C. Individual ranking D. ​Group-order ranking E. Multiple order

C. individual ranking

​Roger, who is a lead baker for​ Rudi's Bakery, has been on a work team for more than a year. Over​ time, the group members have grown really fond of each other and are proud to be on this team. The stage that this team is at would be which of the​ following? A. Storming B. Adjourning C. Norming D. Forming E. Performing

C. norming

Getting work done efficiently and effectively is considered the goal of​ __________. A. leading B. managing C. organizing D. planning E. controlling

C. organizing

Rudi's Bakery has pulled together a​ cross-functional team that is looking at the issues of distribution. This is the​ team's second​ meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. The stage that this team is at would be which of the​ following? A. Norming B. Forming C. Storming D. Performing E. Adjourning

C. storming

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following? A. Concern over personal loss B. Change is not in the​ organization's best interest C. Uncertainty D. Habit E. Resources

C. uncertainty

At​ Rudi's Bakery sales staff must travel the country meeting with their distributors. The best kind of meeting to have when employees are disbursed in different locations is which of the​ following? A. Cross-functional B. Problem-solving C. Virtual D. Sales E. Self-managed

C. virtual

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut? A. Fundamental attribution error B. Self-serving bias C. Stereotyping D. "Like me" effect E. Halo effect

D. "like me" effect

Which of the following describes a structural variable that​ Rudi's Bakery could use to support​ innovation? A. Using an​ open-system focus. B. Allowing employees to promote technical expertise. C. Encouraging individuals to become idea champions. D. Facilitating frequent communication between organizational units. E. Promoting training and development.

D. Facilitating frequent communication between organizational units.

In comparison to Elm City​ Market, many grocery stores operate as​ chains, with stores across a region and a headquarters in one space. Some of the most critical decisions get made at the headquarters and then shared with the actual stores. This way of making decisions is considered which of the​ following? A. Decentralized B. Shared leadership C. Traditional D. Centralized E. Formalized

D. centralized

Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a​ habit, Dawn is sure this is caused by nothing but​ Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this​ assessment? A. Incubation B. Consistency C. Innovation D. Distinctiveness E. Consensus

D. distinctiveness

The first phase of the HRM process involves which of the​ following? A. Writing a job description B. Recruitment C. Determining training needs D. Employment planning E. Selection

D. employment planning

Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in​ teams? A. Incubation B. Cohesion C. Process D. Global perspectives E. Structure

D. global perspectives

Chris met Ross for an informational interview about a job that Ross has now listed as open. At the​ meeting, Ross gave Chris a document that describes exactly what the new employee would​ do, how they should do​ it, and why​ it's done that way. This document is typically called a​ __________. A. job needs analysis B. job specification C. job information sheet D. job description E. job requirements

D. job description

After a turbulent year at Virginia Technology when customer demand came to a critical standstill and one whole division was let​ go, Brandon is not feeling very secure in his job. On a daily basis he is experiencing high anxiety guilt. This is best described as which of the​ following? A. Employee anxiety B. Downsizing sickness C. Ambiguity intolerance D. Layoff-survivor sickness E. Conflict averse

D. layoff-survivor sickness

Hanno​ Holm, the COO of​ Rudi's Bakery, stresses the fact that they look for people who understand both how they operate and fit within the culture. One of the best ways to help determine if there is a good match between a candidate and a company is which of the​ following? A. Recruitment plan B. Cultural assessment C. Job specification D. Realistic job preview E. Job analysis

D. realistic job preview

Which of the following is not part of the creative​ process? A. Incubation B. Inspiration C. Innovation D. Teamwork E. Perception

D. teamwork

Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through​ Skype, Messenger, and the​ organization's intranet.​ Desmond's work arrangement is most like which of the​ following? A. Flex location B. Job sharing C. Teleporting D. Telecommuting E. ​Technology-driven

D. telecommuting

At the local ice cream​ parlor, every employee had his or her own specialty. Ron made all the banana​ splits, Ross made the ice cream​ cakes, Maddi made the ice cream​ cookies, and Reese took care of all the chocolate dips. This is an example of which of the​ following? A. Work division B. Cross-functional work C. Departmentalization D. Work specialization E. Product organization

D. work specialization

Paul has decided on Bob for the new management position. Lori feels like she was looked over again and that Bob received the promotion because he is a man. If this were truly the​ case, it may in fact be​ a(n) _________ issue. A. legal employment B. management C. cultural D. affirmative action E. EEO

E. EEO

​Rudi's Bakery is ready to hire a new master baker. It is this​ person's job to not only be technically adept at baking​ bread, but also highly proficient at setting goals for the baking team.​ Rudi's Bakery has chosen to look at an​ applicant's score on only one personality trait. Which personality trait would you recommend to predict performance for the new master​ baker? A. Openness to experience B. Extraversion C. Emotional stability D. Agreeableness E. Conscientiousness

E. conscientiousness

Which of the following is considered a traditional organizational​ design? A. Flexible B. Lean C. Adaptive D. Innovative E. Divisional

E. divisional

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following? A. Manipulation B. Facilitation and support C. Coercion D. Negotiation E. Education and communication

E. education and communication

As a way to communicate innovations and new ideas with all employees inside McDoogles Game and​ Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogles is what kind of​ organization? A. Technological B. Divisional C. Simple D. Matrix E. Learning

E. learning

Without even saying​ it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group​ concepts? A. Cohesion B. Size C. Status D. Roles E. Norms

E. norms

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following? A. Emotional stability B. Agreeableness C. Conscientiousness D. Extraversion E. Openness to experience

E. openness to experience

Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus​ areas? A. Culture strategy B. Leadership C. Group behaviors D. Individual behaviors E. Organizational

E. organizational

It is clear from the video that​ Rudi's Bakery takes finding the right employees seriously. They take a great deal of time to plan early and understand what the role​ does, to know what abilities and attitudes are needed by the new employee. Then they move forward in finding that right person. Which function of human resources management do these activities​ describe? A. Policy and promotion B. Employment planning C. Performance management D. Orientation E. Recruitment and selection

E. recruitment and selection

It could easily be thought that Elm City market has low​ departmentalization, wide spans of​ control, and little formalization. Which of the following best describes this kind of​ structure? A. Functional B. Growth C. Team D. Divisional E. Simple

E. simple

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Star Coffee is doing which of the following to increase creativity and​ innovation? A. Tolerate conflict B. Focus on the end C. Keep external control minimal D. Provide positive feedback E. Tolerate risk

E. tolerate risk

__________ is learning experiences that seek a relatively permanent change in employees by improving their ability to do their jobs. A. Job preview B. Orientation C. Retention opportunity D. Development E. Training

E. training

The customer care team has leveraged​ ________ to be the very best. They have a great deal of cooperation and have little in fighting. A. reward system B. leadership C. structure D. resources E. trust

E. trust