management test 3- chapters 12 and 13
what kind of innovation is this? A change in the way a product or service is manufactured, created, or distributed A. product B. process C. Incremental D.Radical E. Managerial F. Technical
process innovation
what kind of innovation is this? -does not significantly affect competition in an industry -A new product, service or technology that modifies an existing one A. product B. process C. Incremental D.Radical E. Managerial F. Technical
incremental inovation
what happens in the refreezing step of the change process?
involves reinforcing and supporting the change so that it becomes a permanent part of the system
what kind of error is this: Regency, leniency and strictness, Halo? being too lenient, too strict, or tending to rate all employees as "average"
errors of leniency and strictness
what is a cafeteria benefit plan
Flexible plans that provide basic coverage and allow employees to choose the additional benefits they want up to the cost limit set by the organization
what kind of validation is this: content or predictive? correlating previously collected test scores of employees with the employees' actual job performance
predictive
what are sponsors
Top level manager who approves of and supports project
what happens in the unfreezing step of the change process?
individuals must be shown why the change is necessary
what are the 3 steps in the change process
1. unfreezing 2. implementing change 3. refreezing
what kind of innovation is this? -fundamentally changes the nature of competition in an industry -A new product, service, or technology developed by an organization that completely replaces the existing product, service or technology in an industry A. product B. process C. Incremental D.Radical E. Managerial F. Technical
radical innovation
what are production champions
Helps overcome organizational resistance and convinces others to take the innovation seriously
what does the Labor Management Relations Act/ Taft-Hartley Act do
-amended NLRA to limit the power of unions and increase management's rights during organizing campaigns -Allows the U.S. President to prevent or end a strike that endangers national security
what is employment-at-will
A traditional view of the workplace in which an employer can fire an employee for any or no reason
what act is being described? Protects people 40-65 years old from discrimination A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Age Discrimination in Employment Act
what act is being described? Prohibits discrimination against people with disabilities A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Americans with Disabilities Act
what is Just Cause
An organization should be able to fire only people who are poor performers or who violate rules
what act is being described? Makes it easier for employees to win discrimination lawsuits A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Civil Rights Act of 1991
federal agency charged with enforcing Title VII as well as several other employment- related laws
Equal Employment Opportunity Commission
what act is being described? Requires that men and women be paid the same for doing the same work A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Equal Pay Act
what act is being described? Banned child labor and created a federal minimum wage A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Fair Labor Standard Act
what act is being described? Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Family and Medical Leave Act
what kind of error is this: Regency, leniency and strictness, Halo? allowing the assessment of the employee on one dimension to spread to that employee's ratings on other dimensions
Halo error
what is affirmative action
Intentionally seeking and hiring qualified or qualifiable employees from racial, sexual and ethnic groups that are underrepresented in the organization
what does the National Labor Relations Act/ Wagner Act do
Set up procedures for employees to vote whether to have a union
what act is being described? Makes sure work conditions do not endanger employees' health A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Occupational Safety and Health Act
what is considered a successful method to ensure person-job fit
Realistic Job Preview
what kind of error is this: Regency, leniency and strictness, Halo? the tendency of the evaluator to base judgements on the subordinate's most recent performance because it is the most easily recalled
Regency Error
what act is being described? Prohibits discrimination based on race, religion, color, sex, or national origin A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act
Title VII of the Civil Rights Act
what kind of validation is this: content or predictive? the use of logic analysis to determine the selection techniques measure the exact skills needed for job performance
content
what kind of innovation is this? Changing the management processes by which products and services are conceived, built, and delivered to customers A. product B. process C. Incremental D.Radical E. Managerial F. Technical
managerial innovation
what kind of innovation is this? A change in the physical characteristics or performance of existing products or service or the creation of brand-new products or services A. product B. process C. Incremental D.Radical E. Managerial F. Technical
product innovation
what does the Employee Retirement Income Security Act do
sets standards for pension plan management and provides federal insurance if pension plans go bankrupt
what kind of innovation is this? Changing the physical appearance or performance of a product=t or service, or the physical processes through which a product or service is manufactured A. product B. process C. Incremental D.Radical E. Managerial F. Technical
technical innovation
what happens in the implementing change step of the change process?
the change itself is implemented
what are labor relations
the process of dealing with employees when they are represented by a union
what is the grievance procedure
the step-wise means by which a labor contract is enforced