management test 3- chapters 12 and 13

what kind of innovation is this? A change in the way a product or service is manufactured, created, or distributed A. product B. process C. Incremental D.Radical E. Managerial F. Technical

process innovation

what kind of innovation is this? -does not significantly affect competition in an industry -A new product, service or technology that modifies an existing one A. product B. process C. Incremental D.Radical E. Managerial F. Technical

incremental inovation

what happens in the refreezing step of the change process?

involves reinforcing and supporting the change so that it becomes a permanent part of the system

what kind of error is this: Regency, leniency and strictness, Halo? being too lenient, too strict, or tending to rate all employees as "average"

errors of leniency and strictness

what is a cafeteria benefit plan

Flexible plans that provide basic coverage and allow employees to choose the additional benefits they want up to the cost limit set by the organization

what kind of validation is this: content or predictive? correlating previously collected test scores of employees with the employees' actual job performance

predictive

what are sponsors

Top level manager who approves of and supports project

what happens in the unfreezing step of the change process?

individuals must be shown why the change is necessary

what are the 3 steps in the change process

1. unfreezing 2. implementing change 3. refreezing

what kind of innovation is this? -fundamentally changes the nature of competition in an industry -A new product, service, or technology developed by an organization that completely replaces the existing product, service or technology in an industry A. product B. process C. Incremental D.Radical E. Managerial F. Technical

radical innovation

what are production champions

Helps overcome organizational resistance and convinces others to take the innovation seriously

what does the Labor Management Relations Act/ Taft-Hartley Act do

-amended NLRA to limit the power of unions and increase management's rights during organizing campaigns -Allows the U.S. President to prevent or end a strike that endangers national security

what is employment-at-will

A traditional view of the workplace in which an employer can fire an employee for any or no reason

what act is being described? Protects people 40-65 years old from discrimination A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Age Discrimination in Employment Act

what act is being described? Prohibits discrimination against people with disabilities A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Americans with Disabilities Act

what is Just Cause

An organization should be able to fire only people who are poor performers or who violate rules

what act is being described? Makes it easier for employees to win discrimination lawsuits A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Civil Rights Act of 1991

federal agency charged with enforcing Title VII as well as several other employment- related laws

Equal Employment Opportunity Commission

what act is being described? Requires that men and women be paid the same for doing the same work A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Equal Pay Act

what act is being described? Banned child labor and created a federal minimum wage A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Fair Labor Standard Act

what act is being described? Allows employees up to 12 weeks of unpaid leave to address medical issues for themselves or immediate family members A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Family and Medical Leave Act

what kind of error is this: Regency, leniency and strictness, Halo? allowing the assessment of the employee on one dimension to spread to that employee's ratings on other dimensions

Halo error

what is affirmative action

Intentionally seeking and hiring qualified or qualifiable employees from racial, sexual and ethnic groups that are underrepresented in the organization

what does the National Labor Relations Act/ Wagner Act do

Set up procedures for employees to vote whether to have a union

what act is being described? Makes sure work conditions do not endanger employees' health A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Occupational Safety and Health Act

what is considered a successful method to ensure person-job fit

Realistic Job Preview

what kind of error is this: Regency, leniency and strictness, Halo? the tendency of the evaluator to base judgements on the subordinate's most recent performance because it is the most easily recalled

Regency Error

what act is being described? Prohibits discrimination based on race, religion, color, sex, or national origin A. Title VII of the Civil Rights Act B. Civil Rights Act of 1991 C. Americans with Disabilities Act D. Family and Medical Leave Act E. Fair Labor Standards Act F. Equal Pay Act G. Occupational Safety and Health Act H. Age Discrimination in Employment Act

Title VII of the Civil Rights Act

what kind of validation is this: content or predictive? the use of logic analysis to determine the selection techniques measure the exact skills needed for job performance

content

what kind of innovation is this? Changing the management processes by which products and services are conceived, built, and delivered to customers A. product B. process C. Incremental D.Radical E. Managerial F. Technical

managerial innovation

what kind of innovation is this? A change in the physical characteristics or performance of existing products or service or the creation of brand-new products or services A. product B. process C. Incremental D.Radical E. Managerial F. Technical

product innovation

what does the Employee Retirement Income Security Act do

sets standards for pension plan management and provides federal insurance if pension plans go bankrupt

what kind of innovation is this? Changing the physical appearance or performance of a product=t or service, or the physical processes through which a product or service is manufactured A. product B. process C. Incremental D.Radical E. Managerial F. Technical

technical innovation

what happens in the implementing change step of the change process?

the change itself is implemented

what are labor relations

the process of dealing with employees when they are represented by a union

what is the grievance procedure

the step-wise means by which a labor contract is enforced