Management Test #3
List and describe that stages that teams pass through as they develop and grow
Forming: initial meeting/getting to know each other Storming: Due to unclear roles, what to do and how to do it. Norming: Setter into roles, positive team norms develop, cohesiveness builds. Performing: fully functions, mature
Which of the following questions is deemed acceptable (i.e., "legal" ) for employers to ask applicants during the selection process?
Have you ever been convicted of a crime?
Departmentalization
Is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.
A Line Function...
Is an activity that contributes directly to creating or selling the company's products.
Cohesiveness
Is the extent to which team members are attracted to a team and motivated to remain with it.
Two of the most important results of a job analysis are
Job descriptions and job specifications
One of the tools used in organizational development which systematically moves employees from one job to another...
Job rotation
What type of error did the manager use when she rated all her subordinates as above-average in all performance areas?
Leniency error
Of all types of departmentalization...
Matrix Departmentalization requires the highest level of management skill for successful implementation
A group of workers in a medical examiners office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even thought the office did not have a dress code. The workers created a...
Norm
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-Cards, (3) Hallmark collectibles, (4) Photo Albums and Scrapbooks. Hallmark is using...
Product departmentalization
From a legal perspective, there are two kinds of sexual harassment...
Quid Pro Quo and Hostile Work Environment
An Individuals Disposition...
Refers to his or her tendency to respond to situations and events in a predetermined manner.
Highest level of team autonomy is found in...
Self-designing teams
Distinguish between surface-level and deep-level diversity
Surface level: differences that are immediately observable, typically unchangeable and easy to measure. Age, race/ethnicity, gender, physical capabilities Deep-level: differences that all communicated through verbal and nonverbal behaviors and are only learned through extended interaction with others. Personality, attitude, beliefs/values
When Suzanne Pogell wanted to learn to sail she could find no one to teach her because men were the ones who sailed and women were their crew. She finally did convince someone to teach her to sail and after mastering sailing she started an all-woman sailing school called "Womanship" as a sole proprietorship. The male sailors who would not teach her exhibiting...
Surface-level Diversity
The least amount of team autonomy is found in...
Traditional Work Groups
As a result of their structure matrix organizations automatically violate the principle of...
Unit of command
which of the following is an example of subjective performance measure?
Behavioral Observation Scales
A Job Analysis
is a purposeful, systematic process for collecting information on the important work-related aspects of a job.
Diversity
is a term that describes a situation in organizations where there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.
Job Specialization
is characterized by simple, easy-to-learn steps; low variety; and high repetition
The Project Team
is created to complete specific, one-time projects or tasks within a limited time.
Which of the following is an internal recruiting method?
Career Paths
Disparate Treatment
is international discrimination that occurs when people when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethic group, national origin or religious beliefs.
Customer departmentalization
is organized to better satisfy the need of each of its four markets.
The Cross-Functional Team...
is purposefully composed of employees from different functional areas of the organization
The organizational process...
is the collection of activities that transform inputs into outputs that customers value
Human Resource Management
is the process of finding, developing, and keeping the right people to form a qualified workforce.
Standardization...
is the process of solving problems by consistently applying the same rules, procedures, and processes.
Personality
is the relatively stable set of behaviors, attitudes, and emotions, displayed over time that makes people different from each other.
Adverse impact
is the unintentional in which there is a substantial different rate of selection in hiring promotion, or other employment decisions that works to the disadvantage of members of a particular race, age, sex, ethnicity, or protected group.
The term Compensation...
refers to both the financial and non-financial rewards organizations give employees in exchange for their work.
The term Conscientiousness...
refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement orientated.
List the three transfers in delegation of authority
-authority -responsibility -accountability
List and explain three major employment laws
1963 Equal Pay Act: prohibits unequal pay between men/women doing the similar work 1967 Age Discrimination Act: Prohibits discrimination in employment decisions among those 40 and over. 1978 Pregnancy Discrimination Act: prohibits discrimination in employment of pregnant women
Which of the following positions most likely performs a staff function?
A member of the office cleaning crew
Which of the following is an external recruiting method?
Advertising
The purposeful steps taken by an organization to create employment opportunities and women is called...
Affirmative Action
Job enlargement
An organization that has increased the number of different tasks that a worker performs within one particular job.
Deep-level Diversity...
Consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicate through verbal and nonverbal behaviors.
The primary disadvantage of customer departmentalization is...
Duplication
A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a...
Work Team
Functional Departmentalization
allows work to be done by highly qualified specialists
Background Checks
are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.
The two basic types of diversity training programs are...
awareness training and skills-based diversity trainning
Affirmative action programs are typically designed to...
compensate for past discrimination
Team Level
describes the average level of ability, experience, personality or any factor on a team.
List the Big Five Personality Dimensions
extraversion emotion stability agreeableness conscientiousness openness to experience
With Matrix Departmentalization...
most employees report to two boxes
Social loafing
occurs when workers their efforts and fail to perform their share of work.