Management Test #3

List and describe that stages that teams pass through as they develop and grow

Forming: initial meeting/getting to know each other Storming: Due to unclear roles, what to do and how to do it. Norming: Setter into roles, positive team norms develop, cohesiveness builds. Performing: fully functions, mature

Which of the following questions is deemed acceptable (i.e., "legal" ) for employers to ask applicants during the selection process?

Have you ever been convicted of a crime?

Departmentalization

Is a general term that refers to subdividing work and workers into separate organizational units that are responsible for completing particular tasks.

A Line Function...

Is an activity that contributes directly to creating or selling the company's products.

Cohesiveness

Is the extent to which team members are attracted to a team and motivated to remain with it.

Two of the most important results of a job analysis are

Job descriptions and job specifications

One of the tools used in organizational development which systematically moves employees from one job to another...

Job rotation

What type of error did the manager use when she rated all her subordinates as above-average in all performance areas?

Leniency error

Of all types of departmentalization...

Matrix Departmentalization requires the highest level of management skill for successful implementation

A group of workers in a medical examiners office decided that they would not wear blue jeans to work because such casual wear seemed unprofessional. This informal agreement was made even thought the office did not have a dress code. The workers created a...

Norm

Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-Cards, (3) Hallmark collectibles, (4) Photo Albums and Scrapbooks. Hallmark is using...

Product departmentalization

From a legal perspective, there are two kinds of sexual harassment...

Quid Pro Quo and Hostile Work Environment

An Individuals Disposition...

Refers to his or her tendency to respond to situations and events in a predetermined manner.

Highest level of team autonomy is found in...

Self-designing teams

Distinguish between surface-level and deep-level diversity

Surface level: differences that are immediately observable, typically unchangeable and easy to measure. Age, race/ethnicity, gender, physical capabilities Deep-level: differences that all communicated through verbal and nonverbal behaviors and are only learned through extended interaction with others. Personality, attitude, beliefs/values

When Suzanne Pogell wanted to learn to sail she could find no one to teach her because men were the ones who sailed and women were their crew. She finally did convince someone to teach her to sail and after mastering sailing she started an all-woman sailing school called "Womanship" as a sole proprietorship. The male sailors who would not teach her exhibiting...

Surface-level Diversity

The least amount of team autonomy is found in...

Traditional Work Groups

As a result of their structure matrix organizations automatically violate the principle of...

Unit of command

which of the following is an example of subjective performance measure?

Behavioral Observation Scales

A Job Analysis

is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Diversity

is a term that describes a situation in organizations where there is a variety of demographic, cultural, and personal differences among the people who work there and the customers who do business there.

Job Specialization

is characterized by simple, easy-to-learn steps; low variety; and high repetition

The Project Team

is created to complete specific, one-time projects or tasks within a limited time.

Which of the following is an internal recruiting method?

Career Paths

Disparate Treatment

is international discrimination that occurs when people when people are purposefully not given the same hiring, promotion, or membership opportunities because of their race, sex, age, ethic group, national origin or religious beliefs.

Customer departmentalization

is organized to better satisfy the need of each of its four markets.

The Cross-Functional Team...

is purposefully composed of employees from different functional areas of the organization

The organizational process...

is the collection of activities that transform inputs into outputs that customers value

Human Resource Management

is the process of finding, developing, and keeping the right people to form a qualified workforce.

Standardization...

is the process of solving problems by consistently applying the same rules, procedures, and processes.

Personality

is the relatively stable set of behaviors, attitudes, and emotions, displayed over time that makes people different from each other.

Adverse impact

is the unintentional in which there is a substantial different rate of selection in hiring promotion, or other employment decisions that works to the disadvantage of members of a particular race, age, sex, ethnicity, or protected group.

The term Compensation...

refers to both the financial and non-financial rewards organizations give employees in exchange for their work.

The term Conscientiousness...

refers to the degree to which someone is organized, hard-working, responsible, persevering, thorough, and achievement orientated.

List the three transfers in delegation of authority

-authority -responsibility -accountability

List and explain three major employment laws

1963 Equal Pay Act: prohibits unequal pay between men/women doing the similar work 1967 Age Discrimination Act: Prohibits discrimination in employment decisions among those 40 and over. 1978 Pregnancy Discrimination Act: prohibits discrimination in employment of pregnant women

Which of the following positions most likely performs a staff function?

A member of the office cleaning crew

Which of the following is an external recruiting method?

Advertising

The purposeful steps taken by an organization to create employment opportunities and women is called...

Affirmative Action

Job enlargement

An organization that has increased the number of different tasks that a worker performs within one particular job.

Deep-level Diversity...

Consists of differences such as personality and attitudes that are learned only through extended interaction with others and are communicate through verbal and nonverbal behaviors.

The primary disadvantage of customer departmentalization is...

Duplication

A local hospital ran into a funding problem when it tried to build a new state-of-the-art pediatric unit. The hospital management asked a group of physicians, hospital volunteers, and administrative staff to develop and implement a plan to raise the necessary money. This group of people with complementary skills formed a...

Work Team

Functional Departmentalization

allows work to be done by highly qualified specialists

Background Checks

are procedures used to verify the truthfulness and accuracy of information that applicants provide about themselves and to uncover negative, job-related background information not provided by applicants.

The two basic types of diversity training programs are...

awareness training and skills-based diversity trainning

Affirmative action programs are typically designed to...

compensate for past discrimination

Team Level

describes the average level of ability, experience, personality or any factor on a team.

List the Big Five Personality Dimensions

extraversion emotion stability agreeableness conscientiousness openness to experience

With Matrix Departmentalization...

most employees report to two boxes

Social loafing

occurs when workers their efforts and fail to perform their share of work.