Managing and Behavior Chapters 1

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

ethical dilemmas

Ethics is primarily concerned with

identifying right and wrong

OB is important in all facets of school and work because

it helps us to understand and manage people

______ is the interdisciplinary field dedicated to understanding and managing people at work.

organizational behavior

The remedy for motivated blindness is

root out all conflicts of interest

Problem solving and critical thinking are ______ because they use logic and reasoning to develop and evaluate options.

soft skills

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

the contingency approach

The contingency approach suggests that

the most appropriate style of management is dependent on the situation and a single style is inefficient

Ronald works for a small biotech firm. When the firm presents the results of its clinical trials to the FDA, Ronald realizes that the results are not accurate. He reports this to the FDA. Ronald is a(n)

whistleblower

_______ are goals and incentives set to promote a desired behavior, but instead encourage a negative one.

Ill conceived goals

Green Care Landscaping Company minimizes attention to a price increase by selling lawn care treatments to a subsidiary, Keep It Up, Inc. Keep It Up then increases the price of the specific treatments. The manager of Keep It Up wants to notify customers that they are a subsidiary of Green Care Landscaping and that the increase has come from the parent company. This is an example of a remedy for

Indirect Blindness

Extreme examples of unethical and illegal conduct are the exception in the business community. Which of the following statements about this behavior is false?

You can rely on the legal system to manage or assure ethical conduct at work.

At work, Jenna always volunteers to help others on their projects. But, she really resents the extra work and constantly complains to her friends that she is doing everyone else's job. Jenna is not _____; she needs to be more self-aware of what she takes on.

authentic

______ is the remedy for ill-conceived goals.

brainstorm unintended consequences; consider alternative goals

Your have an apartment within walking distance of your office. Your company moves the office to the next town. You decide to take a position with another firm close to your apartment. This is an example of _____ the problem.

dissolving

Pascal is a customer-service representative who handles phone inquiries. He has a goal of handling 12 calls per hour. When he gets a customer with a complex situation, he tends to become short with that person to keep the call short. This is an example of

ill conceived goals

_____ is(are) when we hold others less accountable for unethical behavior that is carried out through third parties.

indirect blindness

"Different people may perceive similar situations in different ways and similar people may perceive different situations in the same way." This represents the _____ perspective.

interactional

People bring their abilities, goals, and experiences to each and every situation, which often changes the situation. Conversely, because situations have unique characteristics, such as opportunities and rewards, they change people. This dynamic reflects the interactional perspective, which explains that behavior is a function of

interdependent person and situation factors

Ilsa is part of a team working on a project. Vanessa's role on the team is to update and present status reports to management. Ilsa knows that Vanessa's reports do not show the delays that have occurred, but she doesn't say anything because she does not want upper management more involved. Which of the following is Ilsa is exhibiting?

motivated blindness

_____ is when we give a pass to unethical behavior if the outcome is good.

overvaluing outcomes

Soft skills are ______; they are more or less relevant in every job, at every level, and throughout your career.

portable

Bettina wants to make the Dean's List this semester. She is doing well in all of her courses except Accounting. This presents a(n) _____ for Bettina.

problem

Maria is having an argument with her father. He believes that focusing on her computer skills is the most important of Maria's college experience. Maria disagrees, arguing that ______ is/are the more critical.

problem solving skills

What kind of a response is a manager making when he or she chooses a satisfactory, but not ideal, solution?

resolving

_____ is knowing who you are and what you want

self-awareness

Person factors and ______ are the two broad categories of OB concepts and theories.

situation factors

Javier asked Maria for general advice on homework. Then he asked her to let him see specific problems. Now he wants to copy her assignment, claiming he has no time and the content is too difficult. This is an example of

slippery slope

The first of the basic elements for selecting an effective solution is

to determine the criteria for the decision

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as ______ behavior.

unethical