Managing People and Org. Final Exam

Self-efficacy

The belief that a person has the capabilities needed to perform the behaviors required on some task Past accomplishments Vicarious experiences Verbal persuasion Emotional cause

Which of the following statements is true of person-organization fit?

The company can expect a committed worker when there is good person-organization fit.

Which of the following is a consequence of high job identity?

The employee feels annoyed about not getting a job finished.

Which of the following is typical of the role-making phase, according to LMX theory?

The employee's own expectations get mixed in with those of the leader.

Which type of culture exists in a company where employees are continually undermining each other and playing politics for their own gain at the expense of others?

mercenary

Which of the following conditions describes a physiological strain?

A weakening of the immune system

________ is an interpersonal process that involves activities that foster a sense of emotional balance and unity.

Affect management

Ike, Georgia, and Mike work at an ice producing facility in the same job classification. Ike arrives at work late, produces and loads fewer bags of ice than Georgia and Mike, and never volunteers to sweep up during his break, unlike the other workers. After talking to Georgia and Mike, Ike learns that, even though they have all been employed the same length of time, he is being paid two dollars more per hour than they are because they were hired through an outside personnel agency. According to equity theory, what emotion is Ike likely to display?

Guilt

what is a prediction of leadership effectiveness using traits?

High conscientiousness is a trait that has been found to be correlated to leader emergence.

________ involves behaving in ways that challenge followers to be innovative and creative by questioning assumptions and reframing old situations in new ways.

Intellectual stimulation

________ refers to how you feel about your work and what you think about your work.

Job satisfactionCorrect

________ is a transition process that involves an analysis of the team's tasks, the challenges that face the team, and the resources available for completing the team's work.

Mission analysis

true of motivation?

Motivation is a set of energetic forces that originates both within and outside an employee.

Which of the following compensation plan elements is based on each unit produced, each unit sold, or each service provided?

Piece-rate

an example of a positive emotion

Pride

not one of the concepts of psychological empowerment?

Self-efficacy

Which motivating force has the strongest effect on performance?

Self-efficacy or competence

Bernadette would like to generate intrinsic motivation in her employees because she feels it will ultimately lead to better performance. Which of the following outcomes would foster the intrinsic motivation she wants?

Skill development

Which of the following is true of stress?

Stress depends on both the nature of the demand and the person who confronts it.

With ________, the leader arranges to monitor mistakes and errors actively and takes corrective action when required. This is a form of ________ leadership.

active management-by-exception; transactional

LMX theory

argues that new leader-member relationships are typically marked by a role-taking phase, during which a manager describes role expectations to an employee, and the employee attempts to fulfill those expectations through job behaviors.

Which of the following answer options is a disadvantage of a strong culture?

attracts and retains similar kinds of employees

Which style of conflict resolution should you use when there is no acceptable alternative and you cannot win?

avoiding

What are the taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation?

basic underlying assumptions

What is the basis for employee compensation in hybrid outcome interdependence?

both team and individual performance

The type of power most likely to result in negative feelings toward those who wield it is

coercive

Andy has to create a compensation plan for team members at his mining equipment repair facility. Which of the following approaches would give him the best plan?

combine high task interdependence with high outcome interdependence

Menchie started a new job and was trained by the supervisor. However, the supervisor was not an adequate trainer and left Menchie with more questions than answers. Most of what the supervisor told Menchie was unclear or incomplete. What does Menchie's supervisor lack?

communication competence

Jing designs, schedules, and launches the social media campaign for Sunnyvale Snacks. She seems to never take a break, she always talks about work, and she often reaches the end of the day wishing she could do more and not realizing how late it has gotten. Jing's behavior demonstrates the concept of

engagement.

Geraldo is talking about his new job with his sibling. He says he likes this job better than his previous jobs because he feels respected and knows he is doing important work. He has always felt a need to feel this way at work, and now he finally does. Geraldo is describing how his job meets his need for

esteem.

Active listening, asking questions, and making one's case are all part of the step in the negotiation process known as

exchanging information.

The transactional theory of stress

explains how stressors are perceived and appraised, as well as how people respond to those perceptions and appraisals.

Goal setting theory argues that assigning employees specific, difficult goals will result in

higher levels of performance.

Blaze wants his workers to know they are doing something that makes a difference to the company. Blaze walks around among his employees and uses phrases such as "moving forward," "being on track," and "getting there" to convey a sense of

impact.

Of the following, which is a primary individual outcome according to the integrative model?

job performance

The use of power and influence to direct the activities of followers toward goal achievement is known as

leadership.

Power derived from a position of authority inside the organization is ________ power.

legitimate

Parker works in an office with about 20 employees. Seven or eight employees go out to lunch together at least once a week. Parker rarely joins the lunches, although all are welcome, but the office manager joins regularly. Parker has just found out about a new office computer system that will be installed and realizes that the workers who go out to lunch together already know about the new computer system. Parker likely has a(n) ________ dyad with the office manager.

low-quality

The ASA framework holds that potential employees will be attracted to organizations whose cultures

match their personalities.

Psychological empowerment fostered by four belief systems

meaningful self determination competence impact

The psychological state that reflects the degree to which work tasks are viewed as something that "counts" in the employee's system of philosophies and beliefs is known as

meaningfulness of work.

Jason, Lloyd, Halle, and Liz are team members in a world history class. They have been assigned the task of creating a digital timeline and related activities involving multiple programs. Jason and Halle worked very hard and created activities that worked well with the timeline. Lloyd and Liz, however, did not work as hard as they could and created activities with numerous errors. This resulted in none of the activities being usable with the timeline. The team's poor performance that was a result of Lloyd and Liz not doing their best can be termed as

motivational loss.

What are the three major components to any organizational culture?

observable artifacts, espoused values, and basic underlying assumptions

When actions by individuals in an organization are directed toward the goal of furthering their own self-interests, this is known as

organizational politics.

Gilbert would like to foster goal commitment in his department. He decides to do this by encouraging the collaboration of employees and leaders on setting the specific proficiency level and due date for a major production goal so that the employees feel a sense of ownership over the goal. Gilbert has implemented a strategy known as

participation.

refers to the degree to which members believe that the team can be effective across a variety of situations and tasks?

potency

Josie's Organic Seeds formed several teams to plan and execute the 10th anniversary celebrations of the company. Over a period of 10 weeks, the teams organized events, oversaw logistics, and coordinated employee activities. The events were planned on a large scale and required significant input from the managers and production workers. These are examples of ________ teams.

project

Which team type is formed to take on "one-time" tasks that are often complex and require input from members with different types of training and expertise?

project

Hina joined a team that was responsible for boosting sales on last year's digital models. The team was scheduled to run for five months, meeting once a week. The team consisted of four members, all with marketing and sales backgrounds. When the group first met, they learned they had much in common outside of work. Eventually, most of each meeting was spent talking about topics unrelated to work. At one meeting Hina said, "You know, we have to have a presentation ready in less than two months." That seemed to set everyone in motion. The group quickly divided responsibilities and got to work. The presentation was a success. What does this scenario describe?

punctuated equilibrium.

Expectancy theory focuses on describing

the cognitive process that employees go through to make choices among different voluntary responses.

describes the purpose and activities of a parallel team?

to provide recommendations and resolve issues not specifically connected to production

Leadership training programs frequently focus on ________ leadership content.

transformational

Which of the following communication network structures has the highest centralization?

wheel