Marketing quizes midterm 1

Pataasin ang iyong marka sa homework at exams ngayon gamit ang Quizwiz!

In marketing​ terms, what is a​ market? A. A retail establishment B. The products that are sold to customers C. A​ company's current customers D. The set of actual and potential buyers of a product or service E. All sellers of a product or service

All sellers of a product or service

In the process of analyzing​ competitors, what should a company do next after identifying​ competitors? A. Avoid them B. Assess them C. React to them D. Ignore them E. Attack them

Assess them

Which of the following is an accurate statement about building customer relationships in the modern marketing​ era? A. Digital technologies and social media have caused a decline in​ customer-engagement marketing. B. New digital and social media relationship tools are a fad which marketers can safely ignore. C. Building relationships through​ consumer-generated content is expensive and takes time. D. Customers have no role in managing relationships and creating personal brand experiences. E. Digital technologies and social media have had little impact on relationship building.

Building relationships through​ consumer-generated content is expensive and takes time.

Which of the following statements regarding the growth stage of the product life cycle is​ correct? A. Sales will be slow and profits will level off or decline. B. The company will still be free of competition. C. Sales begin to climb slowly. D. Early adopters are not yet buying the product. E. Companies face a​ trade-off between high market share and high profits.

Companies face a​ trade-off between high market share and high profits.

Which of the following is true regarding the technological​ environment? A. As products and technology become more​ complex, safety becomes less of a concern. B. Companies must keep up with changes in technology or risk being left behind. .C. The pace of technological change is slowing down. D. Changes in technology are always beneficial to consumers and society. E. Government regulation has no impact on applying new technologies to products.

Companies must keep up with changes in technology or risk being left behind.

Which of the five characteristics identified in the text has an inverse relationship with an​ innovation's rate of​ adoption? As this characteristic​ increases, the rate of adoption is slower. A. Compatibility B. Complexity C. Divisibility D. Communicability E. Relative advantage

Complexity

Which of the following statements is correct regarding consumer buying​ decisions? A. A​ buyer's characteristics such as age and income have little influence on buying decisions. B. Marketers are interested in what and where consumers​ buy, but not how much they buy. C. Consumers are often unaware of what influences their purchases .D. The consumer buying decision process is of little interest to marketers. E. The easiest part of studying buying decisions is determining the whys behind consumer buying behavior.

Consumers are often unaware of what influences their purchases

How has the Great Recession of 2008dash2009 affected marketers in terms of consumer​ attitudes? A. Consumers are less concerned with value for the dollar. B. Consumers are less willing to save their money. C. Consumers are moving from mindful to mindless spending. D. ​Consumers' attitudes have not been affected by the recession. E. Consumers are showing an enthusiasm for frugality.

Consumers are showing an enthusiasm for frugality.

Which of the following statements regarding the buyer decision process is​ correct? A. The buyer decision process consists of four stages. B. Consumers tend to take the same amount of time going through the stages of the buyer decision process. C. Consumers​ may, in some​ situations, skip steps in the buyer decision process. .D. Consumers go through all stages of the buyer decision process for every purchase situation. E. The nature of the product has no effect on the buyer decision process.

Consumers​ may, in some​ situations, skip steps in the buyer decision process

What are the three cultural factors that influence consumer buyer​ behavior? A. ​Culture, social​ class, and lifestyle B. ​Culture, family, and lifestyle C. ​Culture, subculture, and social class D. ​Culture, subculture, and lifestyle E. ​Culture, subculture, and family

Culture, subculture, and social class

Which of the following is not one of the five marketing management​ functions? A. Planning B. Implementation C. Analysis D. Customer service .E. Control

Customer service

​__________ is the​ customer's evaluation of the difference between all the benefits and all the costs of a market offering relative to those of competing offers. A. Satisfaction B. Exchange C. Objective value D. Demand E. ​Customer-perceived value

Customer-perceived value

Which of the following statements about segmentation is​ true? A. Market segmentation is part of a​ company's value proposition. B. Segmentation identifies individual buyers that can be targeted with a market offering. C. Most companies today mass market and do not segment their markets. D. Different segments might require different marketing strategies or mixes. E. Buyers within a market segment have different​ needs, characteristics, and behaviors.

Different segments might require different marketing strategies or mixes.

A firm improves product quality and adds new product features and models. It also shifts some advertising from building product awareness to building product conviction and purchase. At which stage of the product life cycle would this be a recommended​ strategy? A. Growth B. Maturity C. Decline D. Product development E. Introduction

Growth

What is the first step of the new product development​ process? A. Idea screening B. Marketing strategy development C. Business analysis D. Idea generation E. Concept development and testing

Idea generation

What is the first thing a company does when analyzing​ competitors? A. Assess the​ competitor's objectives and strategies. B. Assess​ competitor's strengths and weaknesses. C. Select which competitors to attack. D. Identify the​ company's competitors. E. Select which competitors to avoid.

Identify the​ company's competitors.

People can be classified into adopter categories. Which two categories are the first to adopt a new product​ idea? A. Early adopters and lagging adopters B. Early mainstream and the late mainstream C. Early adopters and the early mainstream D. Innovators and early adopters .E. Innovators and the early mainstream

Innovators and early adopters

Which of the following statements regarding the institutional market is​ correct? A. Institutional markets are characterized by large budgets. B. Institutional buyers have the same characteristics and needs as business buyers. C. Institutional markets have captive patrons. D. Institutional buyers always seek to minimize costs. E. Institutional markets are relatively small.

Institutional markets have captive patrons.

Which of the following statements about the use of digital and social media for​ B-to-B marketing is​ correct? A. It reduces customer engagement and interaction. B. It is a very important medium but its use is currently limited to a small number of industries. C. It is growing rapidly but offers limited ways to engage customers compared to​ face-to-face selling. D. It allows businesses to target individuals within a business who affect buying decisions. .E. It is growing slowly because business buyers are only occasionally connected to digital devices.

It allows businesses to target individuals within a business who affect buying decisions.

In determining product​ quality, what are the two dimensions of quality marketers must decide​ upon? A. Level and consistency B. Consistency and design C. Consistency and packaging D. Level and features E. Level and price

Level and consistency

When Under Armour expanded its current products into global​ markets, it was pursuing which growth​ strategy? A. Diversification B. Product development C. Divesting D. Market penetration E. Market development

Market development

To grow​ sales, Under Armour increased its spending on advertising by 35 percent to increase sales in its current markets. Which growth strategy does this​ represent? A. Market development B. Market penetration C. Product development D. Diversification E. Divesting

Market penetration

Which of the following statements regarding generational marketing is​ correct? A. Marketers see Gen Z as one homogenous group. B. The most effective way to segment by age is to use birth date as the basis. C. Marketers see baby boomers as one homogenous group. .D. Each generation is typically at the same socioeconomic level. E. Marketers need to form more precise​ age-specific segments within each generational group.

Marketers need to form more precise​ age-specific segments within each generational group.

Which of the following descriptions best represents targeting a demographic​ segment? A. Marketing prepackaged lunches for children B. Marketing athletic clothing for sports enthusiasts C. Rewarding heavy users of a product D. Promoting cranberry sauce for the Thanksgiving holiday E. Promoting a smartphone with longer battery life

Marketing prepackaged lunches for children

if a company finds that a new product concept is acceptable and should be moved​ forward, what is the next step in the new product development​ process? A. Marketing strategy development B. Commercialization C. Business analysis D. Product development E. Test marketing

Marketing strategy development

Which targeting strategy focuses on common consumer​ needs, as opposed to different​ needs? A. Individual marketing B. Local marketing C. Mass marketing D. Concentrated marketing E. Differentiated marketing

Mass marketing

Which of the following statements concerning new products is​ correct? A. Modified and improved products are considered new. B. Products that are merely improved in some way are not considered new. C. Most new products succeed within two years of their introduction. D. A modified product is not considered a new product. E. To be considered​ new, the product must be something consumers have not seen before.

Modified and improved products are considered new.

What is the correct order of the five stages in the buyer decision​ process? A. Need recognition​, information search​, evaluation of alternatives​, the purchase decision​, and postpurchase behavior B. Evaluation of​ alternatives, information​ search, need​ recognition, the purchase​ decision, and postpurchase behavior C. Information​ search, need recognition​, evaluation of alternatives​, the purchase decision​, and postpurchase behavior D. Information search​, evaluation of alternatives​, need​ recognition, the purchase decision​, and postpurchase behavior E. Need recognition​, the purchase​ decision, information search​, evaluation of alternatives​, and postpurchase behavior

Need recognition​, information search​, evaluation of alternatives​, the purchase decision​, and postpurchase behavior

What are the three winning competitive positioning strategies proposed by Michael​ Porter? A. Operational​ excellence, customer​ intimacy, and product leadership B. Overall cost​ leadership, middle-of-the-road, and focus C. Overall cost​ leadership, differentiation, and​ middle-of-the-road D. Entrepreneurial​ marketing, formulated​ marketing, and intrapreneurial marketing E. Overall cost​ leadership, differentiation, and focus

Overall cost​ leadership, differentiation, and focus

In the United​ States, patriotism has been increasing for the past 20 years. Marketers have responded with increased use of the​ "Made in​ America" appeal and patriotic themes. This reflects which aspect of​ culture? A. ​People's views of others B. ​People's views of themselves C. ​People's views of nature D. ​People's views toward society .E. ​People's views of organizations

People's views toward society

What tends to be the most effective source of information when consumers make a buying​ decision? A. Salespeople B. Advertisements C. Personal sources D. The Internet E. Mass media

Personal sources

Which of the following statements regarding positioning is​ correct? A. Positions must adapt over time to meet changing consumer needs. B. Establishing a position usually takes a very short amount of time. C. Once​ established, a strong position is never lost. D. Abruptly changing a position is an effective strategy when consumer needs change. E. Once a positioning strategy is​ identified, it is typically very easy to implement.

Positions must adapt over time to meet changing consumer needs.

BMW says their cars are​ "The Ultimate Driving​ Machine". Ford trucks are​ "Built Ford​ Tough". Which type of differentiation do these examples​ represent? A. Channel differentiation B. Product differentiation .C. Image differentiation D. Services differentiation E. People differentiation

Product differentiation

Which of the following is an important trend in the natural environment that marketers should be aware​ of? A. Cost decreases for nonrenewable resources B. Lack of consumer concern for the environment C. Products that require scarce resources will face large cost increases D. The increase in availability of raw materials E. Decreased pollution

Products that require scarce resources will face large cost increases

Which stage of the business buying decision process occurs between supplier search and supplier​ selection? A. Product specification B. Performance review C. General need description D. ​Order-routine specification E. Proposal solicitation

Proposal solicitation

One characteristic of services is their variability. What is the main reason for services being​ variable? A. Services cannot be​ seen, tasted, or felt before they are bought. B. Services cannot be stored for later use. C. Service quality depends on who provides​ them, as well as​ when, where, and how they are provided. .D. Services are​ tangible, and defects are impossible to prevent. E. Services cannot be separated from their providers.

Service quality depends on who provides​ them, as well as​ when, where, and how they are provided.

Which of the following correctly identifies the social factors that influence consumer buyer​ behavior? A. Small groups​, social​ networks, ​family, and social class B. ​Family, social​ networks, social​ class, and subculture C. Small groups​, social​ networks, ​family, and social roles and status .D. Small groups​, ​family, social​ class, and lifestyle E. Small​ groups, social​ networks, social​ class, and subculture

Small groups​, social​ networks, ​family, and social roles and status

Which of the following statements is true regarding standardizing products for international​ markets? A. Standardization ensures that products will succeed in foreign markets. B. Standardization helps a company develop a different image in different countries. C. Standardization means that marketers do not have to adapt their product offerings for different international markets. D. Markets and consumers all over the world are​ alike, so a company should always standardize international products. E. Standardization decreases product​ design, manufacturing, and marketing costs.

Standardization decreases product​ design, manufacturing, and marketing costs.

for truly sustainable marketing to​ occur, what is required of the marketing​ system? A. That is saves the company money B. That it is smooth functioning C. That the goal is​ short-term profits D. That it is a global initiative E. That the focus is on current consumer needs

That it is smooth functioning

What are the two major components of a​ B-to-B marketer's buying​ activity? A. The buying decision process and systems selling B. The buying center and the buying decision process C. Pricing and promotion D. The buying center and organizational members who will use the product or service E. The buying center and consumer demand

The buying center and the buying decision process

According to the​ text, what is the single most important demographic trend in the United States​ today? A. Increasing diversity B. Geographic population shifts C. Changes in the structure of the American family D. The changing age structure of the population E. A better educated population

The changing age structure of the population

Which of the following statements regarding socially responsible product decisions is​ correct? A. Safety legislation has not yet been passed to regulate​ toys, automobiles, and fabrics. B. When companies drop​ products, they do not have any obligations to​ suppliers, dealers, and customers. C. The government may prevent companies from adding products through acquisitions if the effect threatens to lessen competition. D. Manufacturers are generally not concerned with product liability. E. Companies can safely ignore patent laws.

The government may prevent companies from adding products through acquisitions if the effect threatens to lessen competition.

Which of the following uses a​ sense-and-respond philosophy to promote a​ customer-centered marketing​ orientation? A. The product concept B. The marketing concept C. The production concept D. The societal marketing concept E. The selling concept

The marketing concept

Which marketing orientation states that consumers will favor products that offer the most in​ quality, performance, and innovative​ features? A. The production concept B. The selling concept C. The marketing concept D. The societal marketing concept E. The product concept

The product concept

Which of the following statements regarding identifying competitors is​ correct? A. There is no one correct way to identify competitors. B. Competitors are only those companies that offer similar products and services to the same customers at similar prices. C. Companies should take a myopic view of competitors. D. Competitive analysis is only useful when competitors are identified at the industry level. E. Identifying competitors is a simple task.

There is no one correct way to identify competitors

According to the​ text, the most successful new products satisfy three criteria. What are these​ criteria? A. They appeal to a wide variety of​ consumers, are priced​ low, and can be mass marketed. B. They are​ differentiated, copy successful competitor​ products, and are priced low. C. They solve a major customer​ problem, are​ differentiated, and offer a compelling value proposition. D. They are something that has never been seen​ before, are priced​ low, and are offered on a limited basis. E. They solve a major customer​ problem, are​ differentiated, and are priced low.

They solve a major customer​ problem, are​ differentiated, and offer a compelling value proposition.

According to the​ text, what is the best way a market leader can protect its market share​ position? A. Through differentiation B. Through continuous innovation C. Through fixing weaknesses D. Through operational excellence E. Through specialization

Through continuous innovation

How do sustainable companies create value for​ customers? A. Through efficient supply chain management B. By offering low prices C. By creating superior products D. Through superior customer service E. Through​ socially, environmentally, and ethically responsible actions

Through​ socially, environmentally, and ethically responsible actions

What is the overall goal of marketing​ strategy? A. To create customer value and build profitable relationships B. To position and differentiate the product C. To segment the market and target specific segments D. To identify​ competitors, suppliers, and publics E. To develop the marketing mix

To create customer value and build profitable relationships

What is the goal of a​ blue-ocean strategy? A. To attack competitors B. To avoid strong competitors C. To compete only with weak competitors D. To make competition irrelevant by finding uncontested market spaces E. To drive competitors out of business

To make competition irrelevant by finding uncontested market spaces

What is the purpose of​ high-pressure selling? A. To persuade people to buy goods they had no thought of buying B. To convince customers to buy goods that are not on sale C. To ensure the customer gets good value from their purchase D. To sell goods which are overstocked in inventory E. To sell customers goods that precisely fit their needs

To persuade people to buy goods they had no thought of buying

For which customer relationship group should a company make continuous relationship investments to​ delight, engage,​ retain, and grow​ them? A. Butterflies B. True believers C. True friends D. Strangers E. Barnacles

True friends

Fitbit makes health and fitness tracking devices. Some buyers want very basic fitness tracking such as steps taken and calories consumed. Others are focused on high performance and want heart rate and sleep​ monitoring, text​ notification, and wireless sync to their smart phone. In serving these two very different​ groups, Fitbit is using​ __________ segmentation. A. personality B. ​life-cycle stage C. demographic D. benefits sought E. usage rate

benefits sought

The​ __________ consists of all the people who are involved in an organizational buying decision. A. purchasing department B. purchasing unit C. buying center .D. buying network E. purchasing network

buying network

When consumers engage in​ __________ buying behavior they go through a learning​ process, so it is most important that marketers understand information gathering and evaluation behavior. A. ​variety-seeking B. low involvement C. habitual D. ​dissonance-reducing E. complex

complex

According to the​ text, the move from irresponsible consumption to sustainable consumption is ultimately the responsibility of​ __________. A. consumers B. consumer protection agencies C. the government D. businesses E. marketers

consumers

Typically, consumers put in minimum time and effort when buying products such as laundry​ detergent, candy, and fast food. These types of goods are classified as​ __________ products. A. specialty B. augmented C. convenience .D. shopping E. unsought

convenience

Charles​ Revson, who started​ Revlon, once said​ "We sell​ hope." Revson was defining the​ __________ of Revlon cosmetics. A. augmented product B. branding C. design D. core customer value .E. quality level

core customer value

Unlike marketers in the consumer​ market, business-to-business marketers​ __________. A. respond to elastic demand for their goods B. use a less formalized buying process C. can ignore customer needs D. deal with far fewer but far larger buyers E. are not concerned with creating customer value

deal with far fewer but far larger buyers

Business-to-business marketers will sometimes promote their goods directly to consumers. This is because business demand is​ __________. A. the same as consumer demand B. elastic C. derived D. constant E. unrelated to demand for consumer goods

derived

Strategically, a company may phase out or sell an SBU. This is known as​ __________. A. holding B. divesting C. building D. harvesting E. milking

divesting

Age, personality, buying​ style, and job position are​ __________ factors that can influence the business buying decision process. A. interpersonal B. organizational C. cultural D. individual E. economic

economic

When a company lengthens a product line by adding more items within that lines current​ range, they are​ __________. A. decreasing the depth of the line B. filling the line .C. stretching the line upward D. increasing the width of their product mix E. stretching the line downward

filling the line

​Ritz-Carlton focuses on the top 5 percent of corporate and leisure travelers. This represents​ a(n) __________ strategy. A. challenger B. overall cost leadership C. focus D. differentiation E. ​middle-of-the-road

focus

Materials and​ parts, capital​ items, and supplies and services are groups of​ __________products. A. specialty B. industrial C. convenience D. shopping E. unsought

industrial

Service quality greatly depends on the quality of the buyerdashseller interaction during the service encounter. This is known as​ __________. A. image differentiation B. internal marketing C. the service profit chain D. interactive marketing .E. external marketing

interactive marketing

When segmenting international​ markets, marketers often can form segments of consumers who have similar needs and buying behaviors even though they are located in different countries. This is called​ __________. A. cultural segmentation B. intermarket segmentation .C. ​intra-market segmentation D. geographic segmentation E. global segmentation

intermarket segmentation

Choosing a differentiated targeting strategy has many​ benefits, but a potential downside is that​ __________. A. the demand for customized products is decreasing B. focusing on what is common in consumers can potentially appeal to the largest number of buyers C. serving one or a few smaller segments can limit sales D. it can increase costs E. offering one marketing mix can limit sales

it can increase costs

Psychographic segmentation divides buyers into different segments based on​ __________. A. personality and income B. lifestyle and geography C. age and​ life-cycle stage D. lifestyle and personality .E. lifestyle and income

lifestyle and personality

The​ __________ consists of larger societal forces that affect how a company engages and serves its customers. A. customer environment B. competitive environment C. business environment D. microenvironment E. macroenvironment

macroenvironment

Mission statements should be defined in terms of satisfying basic customer needs. In other​ words, they should be​ __________. A. product oriented B. media oriented C. market oriented .D. relationship oriented E. price oriented

market oriented

The process of evaluating each market​ segment's attractiveness and selecting one or more market segments to enter is called​ __________. A. market segmentation B. differentiation C. positioning D. market targeting E. a​ customer-driven marketing strategy

market targeting

Engaging customers and managing profitable customer relationships is the simplest definition of​ ________. A. a market B. advertising C. satisfaction D. value E. marketing

marketing

Geographically, many Americans have been moving to small cities located beyond congested metropolitan​ areas, such as​ Minot, North​ Dakota; Boone, North​ Carolina; Traverse​ City, Michigan; and​ Concord, New Hampshire. These small cities are called​ __________. A. urban areas B. rural areas C. outlying areas D. micropolitan areas .E. suburbs

micropolitan areas

According to the​ text, the issue of ethics presents special challenges for​ __________. A. domestic marketers B. service providers C. international marketers .D. ​not-for-profit organizations E. small businesses

not-for-profit organizations

Marketing critics accuse some producers of using materials and components that will​ break, wear,​ rust, or rot sooner than they should. This practice is known as​ __________. A. deceptive packaging B. redlining C. planned obsolescence .D. offering unsafe products E. deceptive promotion

planned obsolescence

If a company adds a new product line to its existing​ portfolio, it has increased its​ __________. A. product support services B. product mix depth C. product mix consistency D. product line length E. product mix width

product mix width

One important reason that business legislation is enacted is to​ __________. A. remove legal regulations from a free market economy B. ensure that competition is unregulated C. protect consumers from unfair business practices D. provide legal guidelines for businesses and marketers without actually enforcing them E. ensure that companies make profits

protect consumers from unfair business practices

One key role marketing plays in a​ company's strategic planning is to​ __________. A. work to add customer value so other departments do not have to B. allow other departments to not be concerned with marketing C. eliminate the need to coordinate marketing with other departments D. focus on the customer while other departments formulate strategies E. provide a guiding philosophy

provide a guiding philosophy

A purse​ company's ads feature the cast of a popular reality show. Product sales increase significantly among the fans. From the​ fans' viewpoint, the cast is​ a(n) __________. A. subculture B. opinion leader C. membership group D. reference group E. social network

reference group

One form of​ e-procurement is​ __________ in which companies put their purchasing requests online and invite bids. A. trading exchanges B. reverse auctions .C. extranet links D. company buying sites E. systems selling

reverse auctions

According to societal marketing​ principles, bicycle helmets would be classified as a​ __________ product. A. deficient B. pleasing C. profitable D. salutary E. desirable

salutary

After defining its​ mission, the next step in strategic planning is to​ __________. A. allocate resources to each product that is being marketed B. plan marketing strategies C. set company objectives and goals .D. design the business portfolio E. identify key strategic business units

set company objectives and goals

​Sense-of-mission marketing means that the company should define its mission in broad​ __________ terms rather than narrow product terms. A. environmental B. customer C. consumer D. social .E. profitability

social

In portfolio​ analysis, a company must identify​ __________, which are key businesses that make up the company. A. competitors B. marketing intermediaries C. functional departments D. strategic business units .E. potential future businesses

strategic business units

Socially and environmentally responsible actions that meet both the immediate and future needs of customers and the company is the central principle of​ __________. A. societal marketing B. the marketing concept C. profitability D. strategic planning E. sustainable marketing

sustainable marketing

Installing an innovation management system to​ collect, review,​ evaluate, and manage new product ideas represents​ a(n) __________ approach to new product development. A. ​team-based B. ​customer-centered C. haphazard D. systematic E. sequential

systematic

In the​ B-to-B market, one strategy is to offer a complete solution to a​ buyer's problems. This is called​ __________. A. a modified rebuy B. a​ multi-seller approach C. a straight rebuy D. supplier development E. systems selling

systems selling

What is benchmarking used​ for? A. To identify a​ company's competitors B. To identify​ competitor's reaction patterns C. To assess​ competitor's profitability D. To assess​ competitor's objectives and strategies E. To assess​ competitor's strengths and weaknesses

to assess​ competitor's strengths and weaknesses

To create and capture customer​ value, companies must engage the first step of the marketing​ process, which is​ __________. A. design a customer​ value-driven marketing strategy B. create customer delight C. build profitable customer relationships D. understand the marketplace and customer needs and wants E. construct an integrated marketing program

understand the marketplace and customer needs and wants

Companies who passively accept the marketing environment​ __________. A. use lobbying to influence legislation B. view it as uncontrollable and do not attempt to change it C. form contractual agreements to control their distribution channels D. assume that their strategic options are not bound by the current environment E. develop strategies to change the environment

view it as uncontrollable and do not attempt to change it

Which orientation could result in a firm simply matching or extending industry practices rather than seeking innovative new ways to create more value for​ customers? A. ​Competitor-centered B. ​Profit-centered C. ​Customer-centered D. ​Market-centered E. ​Product-centered

​Competitor-centered

Which of the following statements regarding managing brands is​ correct? A. ​Customers' engagement with brands and​ customers' brand experiences are the key elements in maintaining a​ brand's position. B. Once a​ brand's position is firmly​ established, further communicating that position to consumers is a waste of resources. C. Brand audits are only necessary when launching a new brand. D. Successful branding is unrelated to managing customer touchpoints. E. The only company departments that must truly embrace a brand are sales and marketing.

​Customers' engagement with brands and​ customers' brand experiences are the key elements in maintaining a​ brand's position.

Which of the following correctly lists marketing​ intermediaries? A. ​Resellers, physical distribution​ firms, customer​ markets, and competitors B. ​Resellers, physical distribution​ firms, marketing services​ agencies, and financial intermediaries C. ​Resellers, physical distribution​ firms, marketing services​ agencies, and customer markets D. The company​ itself, competitors,​ suppliers, and customer markets E. ​Suppliers, competitors,​ resellers, and publics

​Resellers, physical distribution​ firms, marketing services​ agencies, and financial intermediaries

Designing products that are easier to​ recover, reuse,​ recycle, or safely return to nature after usage is known as​ a(n) __________ practice. A. consumerism B. beyond greening C. pollution prevention D. ​cradle-to-cradle E. visionary

​cradle-to-cradle

You are thirsty and decide to have an iced tea. Your thirst is a​ ________ and your choice of iced tea is a​ ________. A. ​demand; want B. ​need; demand C. ​want; need D. ​need; want E. ​want; demand

​need; want

Which of the following statements regarding a customer intimacy strategy is​ correct? A. A customer intimacy strategy does not require market segmentation. B. A customer intimacy strategy attempts to create a lean value delivery system. C. A customer intimacy strategy offers generic products to the target market. D. A customer intimacy strategy requires quickly responding to customer needs. E. A customer intimacy strategy serves customers who demand a lower price.

A customer intimacy strategy requires quickly responding to customer needs.

What is a product​ concept? A. A new product which is ready to be test marketed B. A working model of a new product C. An idea for a new product D. The image of a new product in​ consumer's minds E. A detailed version of a new product idea stated in meaningful consumer terms

A detailed version of a new product idea stated in meaningful consumer terms

What does a market segment consist​ of? A. The 4 Ps B. A mental image of a product C. A group of competitors D. A group of similar products E. A group of consumers who respond to the marketing effort in the same way

A group of consumers who respond to the marketing effort in the same way

Walmart created the Great Value brand for their food products and the Equate brand for their​ pharmacy, health, and beauty products. Walmart does not manufacture any of these products. Which type of brand sponsorship is Walmart​ using? A. A private brand B. A national brand C. A licensed brand D. A​ manufacturer's brand E. A​ co-brand

A private brand


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