Merchandising Pre Test - 2020

Consumer Value Index (CVI)

The percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise yields the:

is a cost which is uniform per unit, but fluctuates in total in direct proportion to change in the related total activity or volume.

Variable expense

57. A document that lists the knowledge, skills, abilities, and personal characteristics a job holder must possess to perform effectively. A. job specification B. job description C. job analysis D. job objective

a - job specification

37. The most effective location of a casket selection room in the funeral home is the: A. main level B. upper level C. garage level D. basement level

a - main level

3. _____ Insurance for protection against improper, illegal, or negligent professional activity or treatment

a - malpractice

7. This wood is composed of thin sheets of wood glued together so that grains are at right angles to each other: A. Plywood B. Pressboard C. Waffleboard D. Particle board

a - plywood

10. A gasket sealed container which can be used as an insert into a casket or a separate shipping container is a/an: A. Ziegler case B. Combination Unit C. Combination Case D.Vault

a - ziegler case

Declining Price Structure

a pricing method where there is an inverse relationship between the markup and the price of the casket. Higher priced caskets given a lower markup

34. While making funeral arrangements for a traditional burial, the practitioner should explain and discuss which of the following? . 1. casket warranty II. cemetery requirements III. crematory requirements IV. embalming warranty A. I and II only B. I and III only C. II and IV only D. III and IV only

a- I& II

56. The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods and/or services. A. marketing B. merchandising C. advertising D. sales promotion

a- Marketing

15.________ is a method of sealing a vault that utilizes the air pressure created by placing the dome of the vault onto the base of the vault.

air seal

Theory Y - Douglas McGregor

assumes that, given challenge and freedom, workers are motivated to achieve self-esteem and to demonstrate their competence and creativity. - the expenditure of physical and mental effort in work is as natural as play and rest

58. A method of price quotation in which the itemized charges are combined into several major component parts: A. unit pricing B. functional pricing C. bi-unit pricing D. Fixed multiple

b- Functional pricing

6. _____ A contingency fund that a company sets aside for possible future losses, such as property, medical, or worker's compensation

b- Self insurance

12. The method of selling caskets whereby the funeral director remains in the selection room throughout the selection process is referred to as : A. Indirect Method B. Direct Method C. Consumer Method D. Caveat Method

b- direct method

8. This wood is light in texture, non-resistant, and easily worked. It comes from a conifer tree. A. Sapwood B. Softwood C. Hardwood D. Selected wood

b- software

43. _______ is a single handle, attached to the lug or arm, which is grasped by the casket-bearer.

bar

6. This metal is malleable, ductile, and reddish-brown in color A. Steel E. Bronze C. Copper D. Stainless

c - copper

2. _____ Protects a non-retailing business from abnormal bad-debt losses

c - credit

11. The purchasing, pricing, display and sale of the product is known as: A. re-sale B. selling only C. merchandising D. inventorying

c - merchandising

12-30

caskets should be shown in a casket selection room

14.is the most expensive casket hardware production method.

cast hardware

is a monument erected to the memory of the dead with the dead human body not present.

cenotaph

51. is Federal Legislation that prohibits discrimination on the basis of race, color, religion, sex, or national origin.

civil rights act of 1964

27.is a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations.

combination case

Buying Motives

comfort, convenience, security, prestige, and health/economy

is the practice of trying to obtain something that is being sought by others under similar circumstances at the same time.

competition

40.is to give to an agent to be cared for or sold.

consignment

44. is a social movement that seeks to strengthen the rights of consumers relative to sellers.

consumerism

52. is an agreement that payment for a product or service will be made at some time in the future.

credit

13.is the uppermost part of the cap, extending from rim to rim.

crown

35. The art of making the public aware of the services or commodity that a business has for sale defines: A. Marketing B. Merchandising C. Promotion D. Advertising

d - advertising

36. A legal form of organization whereby a legal entity is authorized by a state to operate a business under the entities charter describes: A. Partnership B. Sole proprietorship C. Small business D. Corporation

d - corporation

60. An 'S' shaped molding that is a component part of the casket cap: A. pie B. roll C. crown D. rim

d- Rim

1. _____ If a business has been damaged by fire, flood, etc

d- casualty

25. Three or four caskets grouped together utilized to educate the selecting party regarding the elements of casket construction is referred to as a/an

demonstration - educational group

4. _____ Coverage pays for lost income and other expenses when a company has been damaged by fire, flood, etc

e- business interruption

18.__is the portion of the casket interior which extends over the top body molding for aesthetic value.

extend-over

5. _____ Insurance that would cover customers who might get injured on the property or by a product sold to them

f - general liability

22. is any metal formed from iron.

ferrous metal

24. is a price determination method whereby the casket cost is multiplied by a constant factor.

fixed multiple - straight line

Indirect Selection Room Procedure

funeral director does NOT stay in the room -- requires the family be given adequate pre-counseling Advantages - more privacy, no influence from the funeral director, no non-verbal communication, no misinterpretation, need written information about each casket. Disadvantages: some prefer the support, cannot answer questions, information can be misinterpreted

16. is steel that has been coated with zinc for increased resistance to rust

galvanized

26. is a measurement of the thickness of metals; the number of sheets of meta1 necessary to equal approximately one inch.

gauge

39. _______ is a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll is anchored.

gimp (fold)

3. is an intangible asset such as the name of the funeral home, which enables a business to earn a profit in excess of the normal rate of profit earned by other businesses of the same kind.

goodwill

2. is the process of acquiring, training, developing, motivating and appraising a sufficient quantity of qualified employees to perform necessary activities.

human resource management

9 inches

infant caskets increase in height by increments

23. is a method of price quotation by which each lint of service and/or merchandise is priced separately.

itemization

20._ is a document that lists the major responsibilities and tasks of the job

job description

17. is that part of the casket handle that is attached to the casket body.

lug

is the art and science of motivating people toward the achievement of a goal.

management

is any container which is designed for placement in the grave around casket.

outer burial container

________ is the wedged shaped portion of the cap at each end of the crown.

pie - fishtail

4 functions of management

planning, organizing, directing-Actuating / controlling-evaluating

Types of advertising media

radio newspaper billboard internet television telephone direct mail

fixed expenses

rent, supervisory, salaries, depreciation, insurance, and debt

4. are all efforts designed to preserve assets and earning power associated with a business.

risk management

.is a component part of the casket interior which lines the rim and surrounds the cap panel.

roll, cove, puffing

is a form of risk management whereby a part of the firm's earnings is earmarked as a contingency fund for possible future losses, specifically for individual loss categories such as property, medical or worker's compensation.

self insurance

________ are the component parts that compose the cap and body of the casket.

shell

40-60 square feet

should be allotted per casket

5. is the principle government agency concerned with the financing, operation, and management of small business.

small business administration

31.is the lesser expensive method of casket hardware production.

stamped hardware

. is a physical asset that possesses genuine value.

tangible asset

The term Protective Indicates

that the casket is designed to resist the entrance of outside elements. The funeral director cannot tell the family that the casket will preserve the remains.

Theory X - Douglas McGregor

the average person inherently dislikes work and will avoid it if possible, assumes that workers are basically lazy, error-prone, and extrinsically motivated by money and, thus, should be directed from above. - not concerned with the goals

Main level

the best location for a casket selection room in the funeral home is the

Direct Selection Room Procedure

the funeral director stays in the selection room the entire time and gives the family more support.

1st quartile

the least expensive caskets are in the

Median - the midpoint

the midpoint - if there are 2#s at the midpoint add both together and divide by 2 to get the midpoint

4th quartile

the most expensive caskets are in the

Mode

the most frequently occurring score(s) in a distribution

Average Mean

the sum of a group of numbers divided by the number of units

A form of credit that is extended by one business to another business to help finance distribution of producer's goods is

trade credit

38. is a method of price quotation that creates one total price package for both service and merchandise.

unit pricing

69. The difference between current assets and current liabilities defines

working capital /circulating capital

floor to bottom of caskets

26" to 30 " to display caskets

a vertical computer program

An option to a traditional casket display room would be

33. The dimensions of a particular steel casket are 6 feet 6 inches long and 23 inches wide. The casket is invoiced as 6 feet 6 inches XX . How wide would this casket be? A.23 B.27 C. 29 D.31

B - 27

68. is a qualification that is absolutely necessary for the job; it is an allowed and approved reason for discrimination

Bona Fide Occupational qualification BFOQ

59. The value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the, midpoint value: A. mean B. average C. median D. mode

C - median

61. A casket finish in which the bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained describes a/an: A. gloss finish B. hammertone finish C. brushed finish D. Semi-gloss finish

C Brushed

62. ___ is a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, or like material and ornamented and lined with fabric.

Casket

Quartile

Caskets can be divided into 4 categories

3 inches

Caskets increase in length in increments of

2 inches

Caskets increase in width by

List five consumer buying motives

Comfort, Convenience, security, prestige, health & economy

9. Another term for the extendover is the: A. roll B. rail C. cove D. valance

D- valance

45. _______ is the statistical study of human populations with respect to their size, density, distribution, composition, and income.

Demographics

55. is the quantity to be purchased which minimizes total costs.

Economic Order quantity

4 ways a company can manage risk

Eliminate Minimize Shift Absorb

63. ___ is an inscription placed on a monument to commemorate the deeds or qualities of the departed.

Epitaph

64. a cost that, for a given period of time and range of activity called the relevant range, does not change in total but becomes progressively smaller on a per unit basis as volume increases.

Fixed expenses

6 inches

Infant caskets go up in length in this increment

65. is insurance that covers business liability to customers of others who might be injured from the product sold to them.

Liability Insurance

the purchase, pricing, display, and sale of merchandise is referred to as

Merchandising

66. The way in which work is arranged and distributed among members of the firm defines

Organizing

67. is a written summary of one's personal, educational, and professional achievements.

Resume

indirect incandescent

The best lighting option for the selection room is