MG 201 Chapter 11

members realize that they need to work together to accomplish team foals and they begin to cooperate with one another

norming

problem with low conscientiousness team members

not dependable and reactions to it result in time away from the project

when team members share in the rewards that the team earns including pay, bonuses, etc.

outcome interdependence

composed of members from various jobs who provide recommendations to managers about important issues that run "parallel" to the organization's production process - onnly part time commitment, permanent or temporary

parallel team

members reamin committed to ideas they bring with them to the team

storming

refers to diversity regarding observable attributes like race, ethnicity, sex and age

surface-level diversity

examples of action teams

surgical teams (may only work together for an hour) sports teams (stick together for a season)

-"puts down" or deflates teammates - manipulates teammates to acquire control - takes credit for team's success

- aggressor - dominator - recognition seeker

How to create a good mission statement

- clearly describe what the team is trying to accomplish in a way that creates a sense of commitment and urgency

Five stages of progression in teams

- forming - storming - norming - performing -adjourning

- steps in to resolve differences - praises the work of teammates - helps the team see alternative solutions

- harmonizer - encourager - compromiser

Why are teams special?

- interactions among members revolve around a deeper dependence on one another - interactions within teams occur with a specific task-related purpose in mind

- establishes direction of the team - offers constructive challenges to the team's status quo - motivates team members to work harder

-orienter - devils advocate - energizer

T/F teams often fit into only one category

False

example of management teams

VPs of a company meeting together discussing the goal of the company then going off and telling their departments how to achieve the goal

examples of comprehensive interdependence

a matrix - IDEO uses this

perform tasks that are normally limited in duration and are complex and take place in contexts that are visible to an audience or of challenging nature

action teams

increase in task interdependence, increases the ability of the team to

adapt to new situations and devise solutions to problems they face

contributions resulting from abilities for every member add up to determine team performance

additive tasks

members experience anxiety and other emotions as they disengage and separate from the team

adjourning

why is agreeableness important for teams

agreeable people are normally more cooperative and trusting

Teams are used in _______ types of industries to accomplish all the types of work necessary to make organizations run effectively

all

example of sequential interdependence

assembly line

examples of deep-level diversity

attitudes, values, and personality

when team members have a shared vision of the team's goal and align their individual goals with that vision

goal interdependence

problem with agreeable people in teams

because they like harmony, they are normally less apt to speak up and offer constructive criticism

example of reciprocal interdependence

building a house

as the level of task interdependence increases, members must spend increasing amounts of time ___________ & ____________________ with members, which results in

communicating and coordinating ; decreases in productivity

highest level of interaction and coordination among members and members have a great deal of discretion in terms of what they do and with whom they interact in the course of the collaboration

comprehensive interdependence

when the team's performance depends on the ability of the weakest link

conjunctive tasks

how roles can be distinguished

considering the specific sets of task-focused activities that define what the members are expected to do

example of how to create high levels of goal interdependence

create a mission statement

the presence of fault lines __________ the amount of discussion board members had with each other in regard to entrepreneurial issues that could affect their companies

decrease

refers to diversity with respect to attributes that are less easy to observe initially but can be inferred after more experience

deep-level diversity

in tasks with an objectively verifiable best solution, the member with the highest level of ability has the most influence on the effectiveness

disjunctive tasks

______ occurs in diverse groups, where informal subgroups develop based on similarity in surface-level attributes

fault lines

when is high levels of self-management most advantageous

for teams where members' have high levels of team-relevant knowledge from outside experts

members orient themselves by trying to understand their boundaries in the team

forming

research shows that too many extraverts can ____ the team

hurt

means that members receive rewards that are dependent on both their team's performance and how well they perform as individuals

hybrid outcome interdependence

examples of goal interdependence

if people are on a boat rowing, if they want to get to the same place they will all paddle in the same direction and if they wanted to go to different places they would paddle in different directions and wouldn't get very far

time appears to _______ the negative effects of deep-level diversity on team functioning and effectiveness

increase

reflect behaviors that benefit the individual at the expense of the team

individualistic roles

problem with fault lines

knowledge and information possessed by one subgroup may not be communicated to other subgroups in a manner that might help the entire team perform more effectively

when the leader makes decisions for the team and provides direction and control over members who perform assigned tasks

leader-staff teams

designed to be relatively permanent, and participate in managerial-level task that affect the entire organization and are responsible for coordinating activities of organizational subunits to help organization achieve long-term goals

management teams

What does it mean to "follow the sun"

members finish their workday and hand off work to members in another country who have just arrived at the office

task interdependence has a __________ ___________ effect on team performance

moderate positive

members are comfortable working within their roles and the team makes progress towards goals

performing

Four types of task interdependence

pooled sequential reciprocal comprehensive

group members complete their work assignments interdependently and this work is piled up to represent that group's output

pooled interdependence

the ratio of work completed per the amount of time worked

productivity

having a greater number of team members is beneficial for what teams

project and management

formed to take on "one-time" tasks that are generally complex and require a lot of input from members with different types of training and expertise

project teams

a sequence of team development during which not much gets done until the halfway point of a project after which the teams make necessary changes to complete the project o time.

punctuated equilibrium

example of parallel team

quality circles consist of individuals who normally perform core production tasks but also meet with individuals from other work groups to identify production-related problems and opportunities for example

members specialized to perform specific tasks but members interact with a subset of other members to complete the team's work

reciprocal interdependence

a pattern or behavior that a person is expected to display in a given context

role

example of project team

school projects

examples of pooled interdependence

school projects most of the time fishing on a boat - everyone catches fish themselves and the boat's production is the totality of all fish caught

different tasks are done in a prescribed order and the group is structured so that members specialize in these tasks

sequential interdependence

according to this, people tend to be more attracted to others whoa re perceived as more similar and avoid interacting with those who are dissimilar

similarity-attraction approach

refers to the degree to which team members interact with and rely on other team members for the information, materials and resources needed to accomplish work for the team.

task interdependence

consists of two or more people who work interdependently over some time period to accomplish common goals related to some task-oriented purpose

team

the mix of people who make up the team

team composition

the degree to which members are different from one another in terms of any attribute that might be used by someone as a basis of categorizing people

team diversity

difference between group and team

team is a special type of group, and group is just two or more people; not necessarily common goal

Example of a work team

team members who do the physical work and a leader who supports the team and coordinates with other teams

includes metrics like quantity and quality of goods or services produced, customer satisfaction, accuracy of decisions, etc.

team performance

refers to behaviors that directly facilitate the accomplishment of team tasks

team task roles

refers to the likelihood that the team can work together effectively into the future

team variability

refers to the behaviors that influence the quality of the team's social climate

team-building roles

what teams benefit most from diversity

teams that engage in work that is relatively complex and requires creativity

high outcome interdependence also implies the team members depend on

the performance of others members on the reward they receive

difference between project teams and other teams

they work full-time where other teams only work part-time

according to this, diversity in teams is beneficial because it provides for a larger pool of knowledge and perspectives from which a team can draw as it carries out its work

value in diversity problem-solving apprach

teams in which members are geographically dispersed and interdependent activity occurs through electronic communications

virtual teams

task interdependence has a __________ relationship with team commitment

weak

when does low outcome interdependence exist

when individuals receive rewards/punishments on the basis of their own performance

when is cognitive ability more important

when team members have to learn from one another to adapt to unexpected changes

when is creating a mission statement hard; eg

when the team has different goals - school projects where some people want a good grade, some want to just get by and some want to learn the material

Five types of teams

work team management team parallel team project team action team

designed to be relatively permanent and produce goods or provide services and require full-time commitment from members

work teams