MG 302 Exam 1 (CH 1)

Which of the following provides a formal definition of organization? A) A social entity that is goal-directed and deliberately structured B) Effective and efficient corporations C) Small, offbeat, and nonprofit entities that are more important to society than large corporations D) Entities in which technology dominates

A social entity that is goal-directed and deliberately structured

Manager Z spends her time at the beginning of a project dividing work into manageable activities and selecting people to accomplish these tasks. This activity is part of which of a manager's five tasks? A) Setting objectives B) Developing people C) Motivating and communicating D) Organizing

Organizing

According to Mintzberg, manager _____ are divided into three conceptual categories: informational (managing by information), interpersonal (managing through people), and decisional (managing through action). A) operations B) positions C) responsibilities D) roles

roles

As the pace of change in the business world increases, management idea life cycles have _____, and the interval it takes for a popular management idea to peak has _____. A) shortened; shrunk to one year or less B) shortened; shrunk to fewer than three years C) lengthened; grown to about five years D) lengthened; grown to seven or more years

shortened; shrunk to fewer than three years

When an employee shifts from individual contributor to manager, the transformation can be likened to going from a(n): A) identifier to the identified. B) interdependent worker to independent worker. C) specialist to a generalist. D) planner to being a specialist.

specialist to a generalist.

Taylor Robins's company has just experienced an accidental explosion at one of its facilities. Taylor must act in her role as _____ and provide the public with information about the situation. A) monitor B) spokesperson C) negotiator D) figurehead

spokesperson

A difficulty managers often encounter when making decisions about subsystems is that: A) synergy will be positively affected for one system but not another. B) the circle of causality will be broken and other departments will not be affected. C) subsystems are interdependent and decisions in one will affect operation requirements in another. D) subsystems are distinct and therefore changes in one subsystem will fail to yield benefits to other subsystems.

subsystems are interdependent and decisions in one will affect operation requirements in another.

The ideas that organizations are often complex and need to be seen as a whole, that management decisions in one area will likely affect other areas, and that what works in one situation may not work in another are descriptive of: A) systems thinking and contingency view of management. B) total quality management and scientific management. C) human resources and human relations perspectives. D) Theory Y and Maslow's hierarchy of needs.

systems thinking and contingency view of management.

Which of the following is among the top causes of managerial failure? A) Empowering your team B) Presenting a vision and strategy for your team C) Having key technical skills D) Relying on reactionary behavior

Relying on reactionary behavior

According to Mintzberg, which of the following is a function of a negotiator? A) Representing team or department's interests B) Taking corrective actions during conflicts C) Deciding who gets resources D) Transmitting information to outsiders

Representing team or department's interests

Which of the following managerial roles would be more likely to be emphasized in a nonprofit organization than in a for-profit corporation? A) Monitor B) Figurehead C) Entrepreneur D) Resource allocato

Resource allocator

Managers in a large organization are less likely to be called upon in this role than a manager in a small business. A) Spokesperson B) Disturbance handler C) Leader D) Monitor

Spokesperson

Using limited resources to create something of benefit is labeled with the term jugaad, which some also refer to as: A) reengineering. B) frugal engineering. C) reverse engineering. D) systems engineering.

frugal engineering.

Customer relationship management systems: A) allow managers to make decisions based upon their view of the organization as a whole. B) provide a basis for managers to identify important contingencies that guide their organizational decisions. C) are based on the four important elements of employee involvement, focus on the customer, benchmarking, and continuous improvement. D) gather large amounts of data that are managed and made available to employees.

gather large amounts of data that are managed and made available to employees.

An articulation of the classical perspective of management dates back to: A) 1870. B) the late 1800s. C) 1930. D) the 1940s.

the late 1800s.

Even though management and management practices seem to change rapidly, which of the following best explains the importance of studying the history of management? A) A historical perspective presents a way to search for patterns and determine whether they recur across time periods. B) To understand past management practices allows managers to work to eliminate them in favor of new practices. C) Managers can obtain a narrower perspective from which to pinpoint successful methods going forward. D) Successful methods from the past should never be changed.

A historical perspective presents a way to search for patterns and determine whether they recur across time periods.

Which of the following statements about management is FALSE? A) Managers are always on the lookout for new techniques and approaches to meet shifting organizational needs. B) Arranging events in chronological order is the primary contribution of studying history. C) Management and organizations today are shaped by forces in the larger society. D) Looking at history gives managers a broader perspective for interpreting and responding to current opportunities and problems.

Arranging events in chronological order is the primary contribution of studying history.

Which of the following organizations participates in an administrative principles approach? A) Company A, which has a hierarchical structure with rules and procedures uniformly applied to all employees B) Company B, which insists on unity of command, scalar chain, and division of work C) Company C, which supports effective control as based within the individual rather than imposed from without D) Company D, which focuses on managing the total organization to deliver quality to customers

Company B, which insists on unity of command, scalar chain, and division of work

Interest in the practices of management techniques that developed out of World War II was increased by the publication in 1946 of Peter Drucker's: A) Concept of the Corporation. B) Managing for Results. C) General and Industrial Management. D) The Human Side of Enterprise.

Concept of the Corporation.

A problem with a supplier's delivery capabilities has arisen for Nadia's department. In order to make a decision about the shipment and continued relationship with this particular supplier, Nadia will evaluate the supplier's track record of deliveries, the circumstances around the delivery changes, and the effects of her department's ability to effectively adapt to the delivery changes. Her analysis is part of which of the following perspectives? A) Humanist View B) Scientific management C) Universalist view D) Contingency view

Contingency view

According to Mintzberg, which of the following is a function of a leader? A) Directing and motivating subordinates B) Forwarding information to other organization members C) Maintaining information links inside and outside an organization D) Performing ceremonial and symbolic duties

Directing and motivating subordinates

In this decisional role, according to Mintzberg, a manager takes corrective action during conflicts or crises. A) Disturbance handler B) Negotiator C) Disseminator D) Spokesperson

Disturbance handler

Which of the following would NOT fall among the resources that a manager uses in the process of management? A) Human resources B) Efficiency C) Information D) Raw materials

Efficiency

According to Mintzberg, which of the following manager roles involves initiating improvement projects and identifying new ideas? A) Spokesperson B) Disseminator C) Entrepreneur D) Negotiator

Entrepreneur

Total quality management can best be described by which of the following statements? A) It provides the basis for Theory X management. B) Every activity within a company focuses on high-quality values that form the basis for delivering quality products/services to customers. C) It focuses on specific tasks instead of broader organizational tasks to deliver better quality to customers. D) Managers rather than frontline workers are responsible for the quality control process.

Every activity within a company focuses on high-quality values that form the basis for delivering quality products/services to customers.

Which of the following statements about managerial skills is true? A) In times of crisis, creating cooperation and teamwork is more important than communicating effectively. B) Expressing an interest in team members' success and personal well-being pushes past a line managers should never cross. C) Managers find, as they reach higher levels of management, that equal application of each of the three management skills increases in importance. D) Failure of managers to achieve desired results is most often based on poor human skills and a failure to clarify direction and performance expectation.

Failure of managers to achieve desired results is most often based on poor human skills and a failure to clarify direction and performance expectation.

Maslow's hierarchy of needs contributed a great deal to this perspective of management. A) Human resources perspective B) Scientific management C) Contingency view D) Customer relationship management

Human resources perspective

Which statement best describes the difference between the human resources perspective of management and the behavioral sciences approach? A) Human resources perspective is based on Theory X assumptions; the behavioral sciences approach is based on Theory Y assumptions. B) Human resources perspective advocates management by walking around; the behavioral sciences approach focuses on organizational design. C) Human resources perspective designs jobs so that workers are encouraged to use their full potential; the behavioral sciences approach bases practices on theories developed using various social sciences. D) Human resources perspective and behavior sciences approach are essentially the same thing.

Human resources perspective designs jobs so that workers are encouraged to use their full potential; the behavioral sciences approach bases practices on theories developed using various social sciences.

What are the three categories into which managerial skills can be placed? A) Human, conceptual, technical B) Planning, controlling, leading C) Conceptual, informational, tactical D) Automatic, perceptual, decisional

Human, conceptual, technical

Which of the following reasons explains why some nonprofits are complying with the aspects of the Sarbanes-Oxley Act? A) It allows them to provide services to paying clients. B) It institutes a more appropriate metric of success. C) It allows them to be more competitive when seeking funds. D) It offers them more options for advertising and public relations.

It allows them to be more competitive when seeking funds.

Criticism of the scientific management approach includes which of the following? A) It accommodates the social context of work. B) It fails to acknowledge the variance among individuals. C) It eliminates interruptions in work. D) It is based on a careful study of tasks and jobs.

It fails to acknowledge the variance among individuals.

In the traditional approach to management, this management principle would be described as autocratic, whereas in new competencies, it is characterized by dispersal and empowerment. A) Overseeing work B) Accomplishing tasks C) Managing relationships D) Leading

Leading

In her conception of management, Mary Parker Follett would likely have disagreed with which of the following principles? A) Work should be facilitated rather than controlled. B) The organization benefits from shared goals with workers. C) Worker participation and empowerment are to be encouraged. D) Management is most effective when based on impersonal and rational authority.

Management is most effective when based on impersonal and rational authority.

Modern management is best characterized by which of the following statements? A) Historical perspectives of management are not found in use today. B) Trends in contemporary management have changed little in the past twenty years. C) Managers are always looking for techniques and approaches that more adequately respond to customer needs and the demands of the environment. D) The humanistic perspective continues to be the single most prevalent guide for managers.

Managers are always looking for techniques and approaches that more adequately respond to customer needs and the demands of the environment.

Scientific management is characterized by which of the following statements? A) Managers regarded workers as well-informed and used their ideas and suggestions. B) Managers recognized the importance of personnel selection and training. C) Managers acknowledged variance among individuals. D) Managers appreciated the social context of work and higher needs of workers.

Managers recognized the importance of personnel selection and training.

The underlying principle of the contingency view is best described by which of the following statements? A) Management is an impersonal activity in which decisions are made on a rational basis that relies on clearly defined authority and responsibility. B) Satisfied workers will produce more work. C) Jobs should be designed to meet people's higher-level needs by allowing workers to use their full potential. D) Managers understand that what works in one organizational situation might not work in others.

Managers understand that what works in one organizational situation might not work in others.

Coffee is grown in Sumatra. Local traders buy this coffee that is then exported to Specialty Coffees Inc. Marcus, a manager at Specialty Coffees, determines the amount and purchases that amount of coffee for packaging and shipment to grocery chains in the United States. Which of the following statements best describes Marcus's role in this sequence? A) Marcus is a proponent of scientific management. B) Marcus's tasks would be more easily accomplished with social media. C) Marcus's main responsibility is customer relationship management. D) Marcus is involved in his company's supply chain management.

Marcus is involved in his company's supply chain management.

Which of the following individuals did not make a significant contribution to classical management? A) Frederick Taylor B) Lillian Gilbreth C) Max Weber D) Mary Parker Follett

Mary Parker Follett

In a study of good managers conducted by Google, which of the following was NOT found as one of good behaviors for managers? A) Be a good coach. B) Micromanage your team for greatest productivity. C) Be productive and results-oriented. D) Help your employees with career development.

Micromanage your team for greatest productivity.

To fulfill the controlling management function, a manager would do which of the following? A) Monitor activities and make corrections. B) Set goals and ways to attain them. C) Use influence to motivate employees. D) Evaluate and obtain new technologies.

Monitor activities and make corrections.

Management theorist _____ is credited with creating the modern study of management. A) Mary Parker Follett B) Mark Zuckerberg C) Peter Drucker D) Henry Mintzberg

Peter Drucker

Which of the following encompasses the four activities of effective management? A) Organizing, enabling, maintaining stability, and empowering B) Planning, organizing, leading, and controlling organizational resources C) Supervising, communicating, enabling, and collaborating D) Leading, controlling, mobilizing, and engaging competition

Planning, organizing, leading, and controlling organizational resources

Which of the following would NOT be considered a social media program? A) Print marketing B) LinkedIn C) Intranets D) Online company forums

Print marketing

Which of the following would you NOT find among recent management trends? A) E-business B) Virtual organizations C) Scientific management D) Customer relationship management

Scientific management

The difference between scientific management and the administrative principles approach can be expressed by which of the following statements? A) Scientific management acknowledged variance among individuals, whereas the administrative principles approach disregarded variance among individuals. B) Scientific management is a subfield of the historic perspective, whereas the administrative principles approach is a subfield of humanistic perspective. C) Scientific management ignored workers' ideas and suggestions, whereas the administrative principles approach utilized workers' ideas and suggestions. D) Scientific management focused on the total organization, whereas the administrative principles approach focused on the productivity of the individual worker.

Scientific management ignored workers' ideas and suggestions, whereas the administrative principles approach utilized workers' ideas and suggestions.

_____ focuses on the productivity of the individual worker; the _____ approach focuses on the total organization. A) Bureaucratic organizations approach; scientific management B) Administrative principles; humanistic C) Classical management; humanistic D) Scientific management; administrative principles

Scientific management; administrative principles

A basic supply chain model for a retail organization would include which sequence of members? A) Suppliers, manufacturers, distributors, retailers B) Suppliers, distributors, traders, customers C) Distributors, manufacturers, retailers, customers D) Manufacturers, retailers, distributors, customers

Suppliers, manufacturers, distributors, retailers

All of the following reflect the concerns of managers of nonprofit entities EXCEPT: A) Efforts are made toward generating some kind of social impact. B) Financial aid comes from government appropriations, grants, and donations. C) Services are provided to nonpaying clients. D) The focus is on improving an organization's products and services to increase sales revenues.

The focus is on improving an organization's products and services to increase sales revenues.

Which of the following assumptions would NOT be associated with McGregor's Theory X? A) Individuals inherently dislike work and try to avoid it. B) The use of imagination and creativity in solving problems is widely distributed in the population. C) Most individuals must be coerced before they will put forth adequate effort to achieve objectives. D) The typical individual prefers to be told what to do.

The use of imagination and creativity in solving problems is widely distributed in the population.

Which of the following methods would NOT be included among the techniques of operations management? A) Forecasting B) Linear programming C) Simulation D) Theory Y assumptions

Theory Y assumptions

At Glass Industries, the manager engages workers in committing to mutually agreed-upon goals and encourages their creativity in meeting those goals. This manager is a proponent of: A) Theory Y management. B) administrative principles approach. C) scientific management. D) contingency view management.

Theory Y management.

Manager Y wants to achieve high performance levels. How will she know when they have been reached? A) Those levels contribute to attaining the organization's goals by using resources efficiently and effectively. B) The company's executives will inform her that those levels have been reached. C) The company's customers will be satisfied. D) Planning and control functions will not experience any variations.

Those levels contribute to attaining the organization's goals by using resources efficiently and effectively.

A dispute about a production process between two employees has escalated to a crisis level. If Manager Z is to be effective in resolving this dispute, which of the following skills will be most critical? A) Clarifying performance expectations B) Using communication skills well C) Drawing on technical expertise D) Micromanaging the situation

Using communication skills well

_____ is considered the "father of the quality movement," and his ideas form the basis of total quality management. A) Abraham Maslow B) W. Edwards Deming C) Peter Senge D) Peter Drucker

W. Edwards Deming

In fulfilling his main responsibility to the organization he works for, Manager A works to: A) monitor production activities and make needed corrections. B) select goals for the organization. C) achieve high performance. D) access raw materials.

achieve high performance.

The _____ approach draws on methods and theories from sociology, psychology, anthropology, and economics to explain human behavior and interaction in organizational settings. A) behavioral sciences B) total quality management C) bureaucratic organizations D) systems thinking

behavioral sciences

In Cool Company's two subsidiaries, production managers meet monthly to share production processes and evaluate which are yielding the best results. They then incorporate those findings in improving output and the employee environment. This process is known as: A) benchmarking. B) reengineering. C) employee involvement. D) contingency planning.

benchmarking.

Weber felt that rational authority should provide the foundation for management in his: A) humanistic perspective. B) bureaucratic organizations approach. C) human resources perspective. D) systems thinking approach.

bureaucratic organizations approach.

Manager A oversees the work of five employees by monitoring their production output according to a rigid schedule. Manager B helps five employees set goals for meeting production output. In this management principle of overseeing work, Manager A would be described as a _____, whereas Manager B is more a(n) _____. A) leader; autocrat B) collaborator; mobilizer C) mobilizer; supervisor D) controller; enabler

controller; enabler

An organization's _____ reflects the degree to which it can achieve its stated goal or accomplish what it tries to do. A) efficiency B) effectiveness C) technology D) information

effectiveness

Manager B's organization decided to discontinue two of its products that customers no longer felt met their needs and expand production of two other products that customers were demanding. This is an example of organizational: A) efficiency. B) flexibility. C) information processing. D) effectiveness.

effectiveness.

An organization uses a specific amount of raw material, money, and people as inputs to a production process in such a way that it maximizes output, contributing to organizational: A) efficiency. B) effectiveness. C) planning. D) knowledge.

efficiency.

Achieving better quality requires companywide participation in quality control. Within total quality management, this concept is known as: A) the Hawthorne effect. B) Theory X. C) employee involvement. D) benchmarking.

employee involvement.

Manager C is a middle manager in Corporation M. In her daily activities, her _____ skills are required at a greater degree than her _____ skills. A) technical; human B) conceptual; planning C) human; conceptual D) technical; conceptual

human; conceptual

Alstars Inc. began a program for managers to help them learn how to empower employees to solve minor problems on the production line. This program follows the _____ perspective. A) classical B) humanistic C) administrative D) bureaucratic

humanistic

The _____ perspective of management emerged several decades before the _____ perspective of management. A) humanistic; classical B) technology-driven workplace; total quality management C) systems thinking; classical D) humanistic; contingency

humanistic; contingency

Martin and Clara develop software programs that help the managers in their company address production, allocation, and scheduling issues. They work in _____, which is a subset of management science. A) operations research B) operations management C) organization development D) information technology

information technology

A recent buzzword that has come to signify an innovation mindset is: A) kaizen. B) jugaad. C) six-sigma. D) open-book.

jugaad.

The application of mathematics and statistics to management decision making and problem solving is known as: A) total quality management. B) the Hawthorne effect. C) management science. D) scientific management

management science.

The primary difference between management of business organizations and management of nonprofit organizations is: A) managers in nonprofits do not benefit from having business knowledge. B) managers in business organizations direct their activities toward earning money for the company and its owners, while managers in nonprofits focus more on generating a social impact. C) insignificant because planning, organizing, leading, and controlling are the same everywhere. D) that financial resources for nonprofits are unlimited whereas resources for business organizations are limited to the profits of the company.

managers in business organizations direct their activities toward earning money for the company and its owners, while managers in nonprofits focus more on generating a social impact.

A manager uses social media to coordinate brainstorming sessions among team members who are geographically separated as a tool to effectively manage the principle of: A) designing. B) leading. C) managing relationships. D) overseeing work.

managing relationships.

For new managers, one of the tasks they report as finding most stressful is: A) managing time pressures. B) listening to employees. C) delegating duties. D) networking.

managing time pressures.

Nonmanagers tend to rely more heavily on the application of _____ skills, whereas to be successful, managers will need a greater level of _____ skills relative to other skills. A) conceptual; technical B) technical; human C) communication; conceptual D) human; technical

technical; human

At Street Industries, employee morale was low and affecting productivity. Management brought in consultants who trained them to be more positive with employees and give them tools to increase positive aspects of human relations within the company. The consultants work follows what was learned in _____ of the early 1900s. A) the administrative principles approach B) Theory X C) the Hawthorne studies D) total quality management

the Hawthorne studies

The _____ principle, which advocated that each subordinate receive orders from a single superior, was among the 14 that were part of Fayol's contribution to the administrative principles approach to management. A) scalar chain B) unity of direction C) unity of command D) division of work

unity of command