MG 670 MODULE 1

Consult

A leader presents the problem to group members individually or in a meeting, gathers their suggestions, and then makes the decision

Which attitude or behavior is recommended to successfully lead a business through crisis?

A leader should provide employees with opportunities to talk about what happened, such as holding group meetings to discuss the crisis or arranging for grief counseling.

Carlos prides himself on being able to hire skilled team members and then letting them take initiative and responsibility for their tasks. He sets high standards for each of his employees. John has been on Carlos's team for 6 months and feels that he is not competent enough and, therefore, becomes less motivated. According to the path-goal theory of leadership effectiveness, what would be the best course of action in helping John?

Carlos should listen to and encourage John and also coach John to accomplish tasks

How does it smell?

A person's intuition and common sense

Moral identity

A self-regulatory mechanism rooted in a person's sense of what is right and wrong

Which behavior is typical of the entrepreneurial personality?

Acting quickly when opportunity arises

Contingency approach to leadership

Albert, a senior manager, varies his management style depending on the situation in his company

Leadership Style

Alfred is a manager known for his assertive manner

Unethical Leadership Behavior:

Angela is primarily concerned with receiving external rewards and avoiding punishment Angela often sees what she wants to see and misses contradictory information Angela uses company resources for personal purposes, claiming that she can do so because of her seniority

The organizational culture influences which leadership style will be tolerated and effective. A friendly, collaborative culture calls for more of a(n) ________style of leadership. In contrast, in a perform-or-perish culture, a more_______ leadership style will be effective.

Consensus directive

Consideration

David, a manager, is very friendly and always approachable by his team

According to the path-goal theory, which example demonstrates a participative style of leadership?

Dylan often consults with his subordinates for their inputs before making decisions on task allotment

Which example illustrates whistleblowing?

Jacob reports questionable accounting practices in his company to a government officer.

Jason, the chief security officer of Symmetry Inc, is working closely with his team to devise foolproof measures to safeguard confidential data. His employees regard him as a leader who is high on consideration. This impression of Jason would stem from which workplace behavior?

Jason is not biased and does not favor one employee over the other

Which leader portrays a relationship-oriented attitude or behavior?

Jennifer helps her team members achieve a sense of belonging and recognition in the company

Though Jessica was instructed by upper management to provide positive feedback and encouragement to workers, it backfired with Kurt and Tammy. Which action should Jessica take to resolve this situation?

Jessica should adopt a contingency approach to leadership.

Ethical mind

Joanne, a CEO, believes that retaining an ethical compass is vital to the success of her organization

John Stumpf, Chairman and CEO of Wells Fargo & Co

Opening bank and credit card accounts for customers without obtaining their consent

Participative leaders

Paul, a team leader, shares the process of decision making with his team members

Michael quits his job to start his own venture. He believes that he has all the qualities required to be a successful entrepreneur. However, his employees are unhappy with the way the organization functions and feel that he lacks the abilities to be a successful entrepreneur. Which behavior would you suggest Michael incorporate in order to be a successful entrepreneur?

Possess a keen eye for future deals and business opportunities

Which is an advantage of practicing high corporate social responsibility?

The ability to attract high-quality employees

360-degree feeback

The appraisal process from managers at AB Corporation involves obtaining inputs from subordinates, other managers, and clients

The manager of a small company decides to use the "facilitate" decision-making style to help his team make an important business decision. Which approach would be associated with the facilitate decision-making style?

The manager presents the problem to the group in a meeting and helps them work towards consensus

Engaging in social entrepreneurship

Using a market-based method for solving social problems

Which scenario demonstrates contingency leadership?

Wendell assigns work hours to employees who are less competent while allowing his motivated team members to choose their own schedule.

Blue Pharma Inc., a large and profitable pharmaceutical company, invests in a number of social responsibility initiatives that increase the profitability of the company. What can be inferred from the given scenario?

Corporate social performance and corporate financial performance feed and reinforce each other.

Which suggestion paves the way for an effective 360-degree survey?

Customize the assessment dimensions based on the leadership competencies that are associated with success in one's organization.

Consensus Leader

does not consider a decision to be final until it appears that all parties involved will at least support the decision

Servant Leader

places service before self-interest and seeks to do what is morally right, even if it is not financially rewarding

Relationship-Oriented Attitudes and Behaviors:

-Working on behalf of his team to help them achieve their goals -Encouraging sharing of information amongst his team members -Satisfying higher-level needs of his team memebers -Providing hands-on guidance to his team about how to accomplish work

Facilitate

A leader defines the problem to be solved and the boundaries in which the decision must be made

Ethics

Brianna studies how individuals make decisions based on their moral obligations

Which behaviors are typical of a servant leader?

Displays honest and ethical behavior Is willing to help out wherever needed

Engaging in philanthropy

Donating money to charity

Leaders will build strong relationships with their team by being consistent in their leadership style and approaching all employees in an equal manner.

False

Francis, a customer service executive, always greets his customers courteously and tries to make them as comfortable as possible. Which ethical leadership behavior is Francis exhibiting?

Respect for an individual

Participative style

When the morale of employees performing nonrepetitive tasks needs to be improved

Task-Related Attitudes and Behaviors:

-Setting high-performance standards for his team -Encouraging sharing of information among his team members

Bernard L Madoff, former CEO of Bernard L Madoff Investment Securitites:

Defrauding investors out of about $17 billion over a period of years

Democratic leaders

They function as collectors of a group opinion and take a vote before making a decision

Authentic leaders are like to display which characteristic?

They have a deep commitment to their growth and also that of other stakeholders

Integrity

Though Sam was under pressure to manipulate company data, he refused to do so because he claims he is honest.

According to Fiedler's Contingency Theory of Leadership Effectiveness, leadership style is a relatively permanent aspect of behavior that is difficult to change.

True

Helping to build a sustainable environment

Using energy from solar panels

Supportive style

When a task is dissatisfying, frustrating, or stressful

Pygmalion Effect

Benton, a team member, sets high performance standards for his team, and the team lives up to his expectations

Management Openness

The managers of all teams in Leo Inc. regularly have face-to-face meetings with subordinates and encourage them them to share their ideas and concerns

Rationalization

The tendency to focus on the intent of the action rather than on the action itself

Motivated blindness

The tendency to see what one wants to see and miss contradictory information

Leadership Grid

The top management of a company evaluates middle managers using a framework for specifying the extent of the managers' concern for production and people

Who gets hurt?

The utilitarian notion of attempting to do the greatest good for the greatest number of people

Autocratic leaders

They are considered task-oriented and are not overly concerned with group members' attitudes toward a decision

Entrepreneurial leaders

They are visionaries who tenaciously implement the vision, working an 80 hr week if need be

Directive style

When a task is unclear and team morale needs to be improved

As part of external engagement, _____ refers to the efforts a company makes to manage its relationship with the external world. It is the idea that firms have obligations to society and can involve the use of market-based methods to solve social problems. For example, the leaders at Weston Constructors founded Homes and Hearths, a foundation to rebuild homes that were lost in natural disasters. Thus, Weston Constructors is engaged in _________ ; ethically and socially responsible behavior can lead to benefits for a company, including financial gain. The relationship between social and financial performance may be a__________, meaning that corporate social performance and corporate financial performance feed and reinforce each other.

corporate social responsibility social entrepreneurship virtuous circle

Servant leaders

they listen first to express confidence in others

Which statement is true of corporate social responsibility?

Company leaders should work with suppliers to improve physical and mental working conditions.

Decide

A leader makes the decision alone and either announces or sells it to the group.

When Frank tells his project manager that he is not there to do their job, Oliver feels that Frank is not being participative. If you were in Frank's place, how would you practice participative leadership?

By encouraging discussion and arriving at a solution that all project managers support

Is it right?

Deontological theory of ethics

Is it fair?

Deontological theory of justice

Entitlement

Derek uses the company car for his personal trips, as he feels his position permits him to use it whenever he wishes

Team manager Sara considers her subordinate Ethan a member of her in-group. Weyland, another member of Sara's team, does not have high quality exchanges with Sara. Ethan and Weyland are equally good at their job, and their objective performances are equal. Given this information, according to the conclusions of the leader-member exchange theory, how will Sara most likely rate the performance of Ethan and Weyland?

Rate Ethan higher than Weyland

Initiating Structure

Roger, heading the product development team of a company, assigns tasks and establishes procedures at the start of each new project

Frederick, a new manager, is faced with the task of estimating the timeline for completion of a project. Which action should he take if he decides to follow the evidence-based leadership approach?

Use the methods that have proven to be effective in similar situations

When Frank tells his direct reports that the firm needs new contracts soon, Oliver, a project manager, asks Frank if he has other contracts in the private industry that the company could pursue. Instead of dismissing Oliver's question, what other task-oriented attitudes should Frank have displayed?

-Frank should have adapted to the situation and encouraged Oliver's ideas of pursuing contracts from private agencies -Frank should have provided guidance on how to obtain contracts from government agencies that have smaller budgets

Delegate

A leader permits the group to make the decision within prescribed limits

George, a senior manager in a company, appears to be fair and reasonable when deciding on salary increases and bonuses for his employees. He tries to create an impression of being a good leader who cares for his employees. Which level of moral development is shown by George in the given example?

Conventional level

Evidence-based leadership or management

Employee empowerment has shown positive results for Aries Inc. All team leaders and senior managers ensure that employees are given independence to take decisions.

After listening to Olivia and Derek, from the standpoint of corporate social responsibility and leadership ethics, what would be your next step as the company's CEO?

Engage in community programs to create awareness about the safe use of smartphones.

Deon Anderson, former Boeing Procurement Officer

Engaging in a bribery and kickback scheme

Several terms are associated with ethical and moral leadership in the business community.________ are accepted guidelines or behaviors for groups or institutions. An individual's determination of right and wrong refers to one's ________, which are influenced by ______such as fairness or honesty.

Ethics morals values

Tough Question

Frederick, the new CEO of a garment company, asks senior managers about the inventory management process being completely manual, which often reduces the operational efficiency

Adrian, the owner of a food product export company, must rebuild the image of the company because of unethical practices by some senior employees. These activities resulted in huge layoffs and loss of customers for the company. The trust of shareholders also deteriorated. Which action should Adrian avoid if he wants to make his company ethically and socially responsible?

Impose penalties on whistle-blowers

Fiedler's contingency theory

In situations of high control or low control, leaders with a task-motivated style are more effective

Michelle, an auditor, firmly believes in honesty and always presents the real findings of auditing processes assigned to her. She continues to be honest despite pressures from her superiors to manipulate results. Which ethical characteristic does Michelle possess?

Integrity

Brendon, the manager of a telemarketing team, asks his team members if they would consider a customer's inquiry about a product to be a sale. His evaluation of their responses as being ethical or unethical is likely to be based on which theory or principle?

Intuition and common sense

A consultative or collaborative decision-making style would likely be recommended in which situations?

More information or expertise is needed to solve a problem.

Effective Leader

Morris motivates his team to achieve the desired levels of productivity and also ensures that the team members obtain job satisfaction

Autocratic leaders

Simon is a manager who makes decisions without much concern for his team's attitudes toward his decisions and assumes that the team members will comply

Path-goal theory of leadership effectiveness

Victor, a manager of a team of software engineers, works out targets and the ways to achieve them for each member of the team, resulting in personal benefits for team members.

Participative Leader

accepts suggestions for managing the operation from group memebers

Path-goal theory

A manager should choose a leadership style that takes into account the characteristics of the group members and the demands of the task

Ethical Leadership Behavior:

Angela listens to the suggestions, ideas, and concerns of her team members Angela shows a consistency between words and deeds and keeps promises Angela treats others in a manner that is right and equal and makes principled choices

Maxwell, a project manager, asks his team to decide which enterprise software package to purchase. He provides them with information on the requirements and the budget, but he does not influence their decision, as he trusts his team to make the right choice. According to the normative decision model, which decision-making style does Maxwell use in this scenario?

Delegate

Which leader is adopting a relationship-oriented behavior or attitude?

George motivates his team members by satisfying their needs for recognition and self-esteem

Grace is a finance manager at her firm. She wants to make a decision based on the inputs of her group members and their agreement. Which participative leadership style should Grace use?

Consensus

Daniel, the chief marketing officer of Poseidon Inc, is working closely with his team to develop a series of marketing campaigns for the new car to be launched by his company. Daniel encourages his team to come up with creative suggestions and receives valuable inputs from them. However, he remains the final deciding authority. In this scenario, Daniel portrays which style of leadership?

Consultative

Which type of leadership is based on the belief that leaders are most effective when they make their behavior dependent on situational forces, including group member characteristics?

Contingency approach to leadership

Craig, a businessman, obtains confidential information on one of his rival companies. The information, if misused, could possibly destroy his rivals. Craig considers what he would advise his son to do if he was in a similar situation. In the given scenario, Craig demonstrates which ethical principle or concept?

Deontological principle of reversibility

Which behavior or attitude is considered task-oriented?

Direction setting

Derek talks about the negative outcomes of smartphone usage. As an ethical CEO, what would your next step be after listening to Derek?

Examine what can be done by the company in getting people to use its products in a harmless manner.

Which statement is true of developing an ethical mind?

It begins with the belief that retaining an ethical compass is essential to the health of an organization.

Normative decision model

Keith, a team leader, examines certain factors in a situation before selecting an appropriate decision-making style

Leader-member exchange theory

Managers are more likely to act as servant leaders toward subordinates with whom they have high-quality exchanges

Tilsiter Inc., a highly profitable industrial group with a large number of businesses, decides to start wastewater treatment plants in various locations as part of its social responsibility initiatives. The firm's management feels that this initiative would be highly profitable and also generate many employment opportunities. Which concept is illustrated in this scenario?

Virtuous circle

Normative decision model

When development of group members is a high priority, the leader or manager relies more on the group to make a decision even if the process is time consuming

Whistleblowing

When he suspects his co-workers of insider trading, Mike reports his company to the Securities and Exchange Commission, a federal authority

Consensus leaders

During the team meetings before beginning a project, Leonard, a manager, encourages discussions among team members on how to proceed and makes a decision that is agreeable to all the members

Which action is the best accepted principle of crisis leadership?

Take decisive action to remedy the situation

Ben, the Chairman of Pebble Inc., makes decisions regarding the promotion of senior company officials on his own without consulting the members of the board, assuming that other members would agree with him. Ben's decision-making strategy is attributed to which style of leadership?

Autocratic

Eric, the operations head of an investment bank, decides to shift the country headquarters of his organization from New York to Chicago. He implements his decision and starts working toward it by taking his board members' consent for granted. In this scenario, Eric portrays what style of leadership?

Autocratic

After receiving Tammy's feedback, Mindy thinks there are supervisory style problems at the Red Rascal. Mindy wonders if she should change her approach to leadership and the supervisory style she has been following. If you were Mindy, which action would you take?

Choose different supervisory styles for the workers with developmental disabilities and the restaurant associates.

Robert, a manager, has to decide on promotions for his team members. Robert contemplates promoting one of his friends despite the team member's poor performance, but he decides against it because he feels it is unfair to his team. The question concerning the fairness of Robert's actions is based on which theory or principle?

Deontological theory of justice

Sadie hires a new manager. In a couple of weeks, she receives reports that the new manager often plays favorites and does not act in a trustworthy manner. However, since Sadie was the one to hire the new manager, she overlooks these flaws because acknowledging them would reflect that she made a hiring mistake. In this scenario, Sadie's behavior reflects which concept?

Motivated blindness

Lowell is an operations supervisor at a manufacturing plant. A major fire at the plant halted operations for two weeks. When the plant became operational again, Lowell encouraged workers to return to their normal schedules to restore purpose to their lives. In this scenario, which crisis leadership attribute is displayed by Lowell?

Reestablishing the usual work routine

Rostov, the owner of a coffee shop, reopens his store for business after a recent burglary. Many of Rostov's staff are still shaken by the burglary, but Rostov gives them a pep talk and plans to invest in a better security system for the shop. This gives Rostov's employees hope and energizes them. In this scenario, which action has Rostov taken to lead his team during a crisis?

Displaying optimism

Jeremy is an effective leader who is capable of helping his subordinates complete their tasks. However, he is considered intimidating by some of his team members and is often unable to boost the group's morale. Jeremy feels that since his strengths are task oriented, management should place him as the leader of team members who need task-related guidance. Jeremy is a strong believer of which leadership theory or approach?

Fiedler's contingency theory of leadership effectiveness

Tom is considered to be skilled at adopting task-related attitudes and behaviors to effectively manager his team. Which of his behaviors is most likely the reason for his impression by his team?

He adapts to any situation as required by circumstances

Sean, the sales head of Melony Inc, an electronics manufacturer, notices that his team frequently fails to meet sales targets. As a task-oriented leader, which measure should Sean adopt to boost sales and increase his effectiveness as a leader?

He should focus on setting high performance standards for his team members

Which statement is true according to the leader-member exchange theory?

Leaders are more likely to empower group members with whom they have a high-quality exchange.

Management openness

Leaders who engage in this behavior are perceived to be giving fair consideration to their subordinates' suggestions

Jennifer and Oliver responded to Frank saying, "It's not possible to squeeze a contract out of a government agency if they don't have money in the budget." Which measure would you adopt as a leader to address Jennifer's and Oliver's apprehensions?

Lend a hand as a servant leader and look for other contract options

Karen's team is assigned a new project that is stressful and dissatisfying. As a result, her group members are unsure of themselves and lose motivation. When she realizes this, Karen takes steps to boost their morale, as she is concerned about their well-being. According to the path-goal theory of leadership effectiveness, which style of leadership should Karen assume?

Supportive

Achievement-oriented style

When high expectations need to be set for team members performing ambiguous and nonrepetitive tasks

Adam, a project coordinator at a non-profit organization, observes that funds granted to the organization by various sources are being misused by management. He feels it is unethical and reports the issue to the authorities. Which concept best describes Adam's actions?

Whistleblowing

Which statement is true about gender differences in leadership style?

Women are more likely to choose a relationship-oriented leadership style than their male counterparts.

Sheryl knows that showing appreciation is an effective way to boost employee morale. When a usually silent team member, Yves, comes up with great ideas at a meeting, she sends an email to Yves thanking him for his valuable inputs. Since this incident, Yves regularly offers valuable inputs and feedback to Sheryl and other team members. In this scenario, Sheryl is practicing which style of leadership?

Evidence-based

When deadlines are nearer, Roger assigns tasks and methods to accomplish them to his subordinates rather than giving them authority to choose on their own. He does this because he has found that when timelines are short, empowerment is less effective than delegation. In this scenario, Roger is practicing which type of leadership?

Evidence-based

Consideration

Leaders who score low on this factor typically are authoritarian and impersonal in their relationships with group members

According to the path-goal theory of leadership effectiveness, in which situations would an achievement-oriented style be most appropriate?

When team members are motivated to succeed and assume responsibility When leading team members who are working on ambiguous and nonrepetitive tasks

Jacob, the sales head of LyfCare Inc., a life insurance provider, is considered to be a very organized and disciplined leader by his employees, thereby scoring high on the scale of initiating structure. This impression likely stems from which of Jacob's workplace behaviors?

Jacob ensures that team members are utilized to the best of their abilities.

Democratic leaders

Joseph follows a leadership style in which team members cast votes to decide the best decisions to be made when faced with problems

Initiating structure

Leaders who score high on this dimension endeavor to establish well-defined channels of communication and ways of getting the job done

Edward is the owner of a large food and beverage export company. As a social responsibility initiative, Edward decides to open a chain of convenience stores across the city. A portion of the revenue generated from these stores will be used to fund soup kitchens across the city. In this scenario, Edward is engaged in which type of initiative?

Social entrepreneurship

Raphael, the CEO of the company, talks about the benefits offered by smartphones and tablet computers and also other outcomes of the advent of technology. As an individual with an ethical mind, which statement would be a cause of concern for you?

Many car dealerships have laid off their instore sales reps because of the increase in Internet sales.

Crisis leadership

Matthew, the managing director of a food processing company, displayed tremendous courage and steered the company out of trouble when the company suffered huge losses

Tammy, the Head Chef, does not appreciate her supervisor Mindy giving detailed instructions for everything. Considering that Tammy is highly skilled and motivated, which action would help Mindy best lead Tammy according to the Path-Goal Theory of Leadership Effectiveness?

Mindy should consider the demands of the task before giving Tammy instructions and feedback, offering support when a task is challenging but letting Tammy work more independently when a task is familiar

Servant Leader

As a manager, Isaac is committed to helping his team members achieve their goals

Consultative leaders

Being a manager, Brian holds discussions with his team before making a decision on an issue