MGM 335 ch 1-3
An OSHA inspection has ____ major components.
4
The Age Discrimination in Employment Act prohibits discrimination against workers who are over the age of
40
Which best describes a high performance work system?
Best fit between social and technical systems
Which federal legislation furthers the Thirteenth Amendment's goals of abolishing Slavery?
Civil Rights Acts of 1866 and 1871
Which of the following re external sources of recruitment? (Check all that apply.)
College recruitment events (and) Online social networks (and) Internet job postings
Which of the following ia an economic effect of having an older workforce?
Companies must cope with rising health care costs.
What is one of the main reasons why the tradition; 40-hour workweek has become obsolete in many cases and has been replaced by alternative arrangements such as temporary work and flexibly schedule?
E-commerce
What is the focus of the HR department in a firm that operates with a sustainability strategy?
Employee development and empowerment
In a firm that practices sustainability, the HR department focuses on which of the following? (Select all that apply)
Employee development, Long-term planning, Justice and fairness
Supervisors are apt to be directly involved in which activities related to Human Resources? (Select all the apply)
Employee training, Recommendation of pay increases, Performance appraisals, Job analysis and design
The government has many laws and regulations regarding the treatment of employees. What is NOT covered by these laws and regulations?
Employee use of the Internet
Why do many employees fail to report safety concerns at work?
Employees believe that companies often ignore reports about unsafe conditions.
The EEOC requires certain organizations to file a(n) _____ so that it can monitor hiring practices.
Employer Information Report
True or false: The ADA definition of disability does NOT include individuals who have a history of a disability, such as someone who has cancer but is currently in remission.
False
Which of the following statements is TRUE regrading immigrants who legally come to the United States?
More than half of immigrants are relatives of U.S citizens.
What condition is not covered by the Americans with Disabilities Act?
Obesity
What is an acquisition?
One company buying another.
By which of the following ways do human resource professionals maintain positive employee relations? (Check all that apply.)
Sending out a newsletter (and) Creating an employee handbook
What is a major reason many companies use an alternative work arrangement?
To control costs of a project
True or false: According to the Bureau of Labor Statistics, since 1990 the rate of injuries and illnesses in the workplace has shown a steady downward trend.
True
True or false: Immigration is one important source of racial and ethnic diversity in the U.S. work force.
True
True or false: Under the Equal Pay Act of 1963, men and women must be paid the same amount if they do equal work.
True
What is a merger?
Two companies join to become one entity.
What function would be handled by HRM during a merger or acquisition?
Understand the employee review system of both companies, Analyze the difference in compensation structure between the two companies.
What has contributed to a shift in the of skills needed for employees in the U.S economy?
Use os computers to do routine tasks
When an employee wants to file a complaint based on the Lilly Ledbetter Act, what point in time is NOT used to determine whether the complaint falls within the parameters of the legislation?
When the employee started a job with the company in question
The term that describes an organization's active effort to find opportunities to hire or promote people in a particular group is known as
affirmative action
Some manufacturing companies have difficulty filling jobs because
applicants lack skills to run computer-controlled machinery
The major law regulation equal employment opportunity in the United States resulted directly from the
civil rights movement
The biggest challenge human resource management faces when company expands into a global market is adapting the local
culture
A company hires men who have school-age children but fails to hire women with school-age children claiming the women will be absent frequently because their children could be sick and out of school. This scenario demonstrates the concept of _____
disparate treatment
There is some concern that increased use of [blank] could prompt the need for legislation protecting employee privacy rights.
electronic databases
The process of giving employees responsibility and authority to make decisions in the workplace is called
employee empowerment
When you fowl fully involved in your job and committed to your employer, you are experiencing
employee engagement
Lawsuits over job security will continue to influence HRM practices, particularly in the case of an employer terminating employment at any time without notice, otherwise known as
employment at will.
When an employer has the right to terminate employment at any time without notice, it is referred to as
employment will.
The fundamental principles of right and wrong in a business are referred to as
ethics
When Kelly called to inquire about the restaurant hostess job, the human resource director mentioned that the uniform only fit women up to size 8 and if Kelly was bigger than that she would not be eligible to apply. This exemplifies the idea of disparate _____.
impact
Devin work as a sales associate foe a retail store. Devin would be considered part of the store's [blank] labor force.
internal
An organization's employees as well as individuals who have contracts to work at the organization are the
internal labor force
Which of the following are true of affirmative action in the United States? (Check all that apply.)
it remains controversial, it is the east popular when It uses quotas.
Sara's U.S.-based company built a manufacturing facility in India to work there. This demonstrates the idea of
offshoring
In terms of work characteristics, Baby Boomers o the whole tend to value
opportunities for learning
HR management can support strategic efforts to control costs through downsizing, reengineering, and
outsourcing
Matt uses a vendor to provide all the buttons for his clothing product facility rather than trying to produce buttons himself. Using this vendor is an example of
outsourcing
What technique uses computers to analyze large quantities of data and help human resource managers make decisions?
people analytics
HRM should have a significant role in a merger or acquisition in the areas of
performance appraisals, compensation, training
The human resource department maintains positive employee relations by
preparing employee handbooks and company newsletters.
A description of what an employee expect to contribute in an employment relationship and what the employer will provide in exchange for those contributions is called an
psychological contract
What is the term for an employer's obligation to do something to enable an otherwise qualified person to perform a job?
reasonable accommodation
Under the general-duty clause of the Occupational Safety and Health Act, employees have a right to a place of employment that is free from _____
recognized hazards
A complete review of an organization's critical work processes to make them more efficient and able to deliver higher quality is call [blank]
reengineering
The right of freedom and conscience means that individuals have the right to
refuse to do what violates their moral beliefs, as long as these beliefs reflect commonly accepted norms.
The OSH Act of 1970 establishes standards for worker _____.
safety
What two-word term describes when employees have one access to information about HR issues
self service
Karen can access her available vacation days and the amount of money she has paid in taxes year through the employee portal on her computer. She doesn't have to ask HR employee for this information. This demonstrates how employees record have become [blank] through the use f technology.
self-service
Over the next decade, the Bureau of Labor Statistics forecasts most jobs will be in
service occupations
Belinda's boss Max has told her several times that she would be promoted to manager if she slept with him. This situation is an example of _____.
sexual harassment
_____ refers to workplace conduct of a sexual nature, including sexual advances, requests for sexual favors, and other contact of a sexual nature, whether verbal or physical.
sexual harassment
Traditionally, human resource management was seen as an administrative function, while today more companies are looking at HRM to support a company's
strategy
As the human resource manager, Garrett has been asked to find three new marketing employees who can help the company define its social media presence. Which function is Garrett involved in?
supporting company strategy
A firm is practicing [blank] if it is able to make a profit without depleting any of. its resources, including employees, natural resources, and the support of the surrounding community.
sustainability
What is the term used to describe a necessary but not merely preferred qualification for performing a job
A bona fide occupational qualification
Which of the following demonstrates quid pro quo harassment?
A department head makes a benefit contingent on an employee submitting to sexual advances.
After the EEOC verifies an allegation of discrimination, what are the most common outcomes?
A federal lawsuit against the organization that is accused of discrimination, A settlement between the EEOC and the organization that is accused of discrimination, A "right to sue" letter from the EEOC to the alleged victim
Which scenario describes a bona fide occupational qualification?
A female employee handing out towels in a women's locker room.
What are the three basic components of an affirmative-action plan for contracts with the federal government for more than $50,000?
Action steps Utilization analysis Goals and timetables
Which branch of the federal government plays an important role in creating a legal environment for human resource management?
All three branches
What legislation prohibits discrimination based on disability?
Americans with Disabilities Act
What technology that simulates human thinking can Human Resources managers use in the application of people analytics?
Artificial intelligence (AI)
Under the Occupational Safety and Health Act, employees have the right to which of the following?
Be informed about exposure to hazards Have dangerous substances identified
Why are knowledge workers in a position of power within an organization?
Because they won't he information the company needs to product its products and services.
The HR department is involved in establishing and administering personnel policies related to which of the following? (Select all that apply)
Benefits, Promotions, Discipline, Hiring
Hen a business downsizes its workforce, what should e done for the company's employees?
Boost the morale of the remaining employees, Inform all employees about the circumstances of the downsizing, movie downsized employees with outplacement services.
Select the categories that are part of the HR success competencies.
Business acumen, Relationship management, Ethical practice
How can organizations meet the needs of their stakeholders and thus achieve sustainability? (Select all that apply)
By delivering an adequate return to investors, By paying employees a fair wage and my minimizing their damage on the environment
What law granted all citizens the right to enter into and enforce contracts, including employment contracts?
Civil Right Act of 1866
Define the technical comment of a high-performance work system.
Equipment and work processes
What is NOT the responsibility of the Occupational Safety and Health Administration (OSHA)?
Evaluating discriminatory practices
[Blank] - based HR uses data to understand how Human Resources practices affect the company's performance.
Evidence
True or false : The number and kinds fo people in the internal work force determine the kinds of human resource available to an organization.
False
True or false: Overall, the general public has a positive perception regarding ethical conduct of business int he United States.
False
True or false: Under the requirements of the Genetic Information Nondiscrimination Act of 2008, an employer with 15 or more employees may use genetic information in making decisions related to conditions of work.
False
Who does NOT have an alternative work arrangement?
Full-time employee
What did the Thirteenth Amendment to the U.S. Constitution address?
It abolished slavery
What is an advantage of using a human resource information system?
It enables HR professional to store, manipulate, and analyze data.
What does the Fourteenth Amendment to the U.S. Constitution address?
It ensures due process of law
Which of the following describes the current characteristics of the U.S labor force?
It is growing more diverse.
Which of the following describe the Employee Information Report?
It lists the number of employees by job category. It is completed online. It breaks down the groups by gender.
What is the process of breaking down each job into basic elements and rating each element for its potential for harm or injury?
Job hazard analysis technique
Which of the following is NOT a major component of an OSHA workplace inspection?
Posting OSHA citations at site of violation
Which act prohibits discrimination on the basis of pregnancy and childbirth?
Pregnancy Discrimination Act
companies the use human resource information systems (HRIS) must take particular care regarding what issue?
Privacy
Affirmative action efforts include which of the following?
Providing educational opportunities to minorities Recruiting minorities on college campuses Advertising in minority-oriented publications
Which of the following is NOT an ethical principle used by successful companies?
Putting the company needs first.
What are two areas where reasonable accommodation most often comes into play in many businesses?
Religious practices, individuals with disabilities
Which type of charge is the most frequently filed complaint with the Equal Employment Opportunity Commission (EEOC)?
Retaliation
If the EEOC believes a complaint is not valid or fails to complete its investigation in the proper time frame, what is the next step for the person who filed the complaint?
The individual has the right to sue in federal court.
What are two ways reengineering might affect human resource management?
The pay structure might need to be adjusted, The organization might need to recruit employees with a new set of skills.
What is evidence-based HR?
Using data to show how HR affects the company's performance.
Within how many days does an individual have to file a discrimination complaint with the EEOC?
Within 180 days of the incident
What is expected to be the fastest-growing age group 9in the labor force in the next decade?
Workers 55 and older
Bart is working with a new client to develop software that tracks product usage in different areas of the country. Bart meets with client twice a week to go over the development so the product is better fit for his clients strategy. This approach is known as [blank] and is being used by more and more software companies.
agile (or) agile software (or) agile software development
In the terms of work characteristics, Millennials on the whole tend to value
being noticed and respected by others
Which of the following are associated with employee engagement (Select all that apply)
better customer
A company analyzes employee-related data to determine which department. In doing so, the company is engaged in
workforce analytics.
The use of quantitative tools and scientific methods to analyze data from HR database to make evidence-based business decisions is called
workforce analytics.
The use of online remote server computers to do the user's computing tasks know as
cloud computing
What service allows a company to use large databases to sophisticated software, even if the company cannot afford a powerful computer?
cloud computing
Which alternative work employee is employed directly by one company directly by one company for a specific period of time as stated in a written contract?
contract worker
An employee who takes an assignment in another country is called a(n)
expatriate
Bruce works for an energy company in Houston but has recently been assigned to the company's office in Indonesia. He will work in Indonesia for the next two years. Bruce is an example of a(n)
expatriate
Internet job posting, online social networks, and college recruiting events are all examples of [blank] sources for recruitment.
external (or) outside (or) public
Presidential Executive Order 11246 prohibits discrimination on the part of _____.
federal contractors
Typical HR departments help establish policies related to all of the following EXCEPT
financial data.
Under Executive Order 11478, the federal government is required to base al its employment policies on merit ad
fitness
Under the Uniformed Services Employment and Reemployment Rights Act of 1994, employers must reemploy workers who left jobs to fulfill military duties for up to
five years
Form an organization's perspective, the key to survival in a fast changing environment is
flexibility
Alternative work arrangements allow the company to be [blank] and change to meet ht current needs of the organization.
flexible
GINA is the acronym for legislation that prohibits employers from considering an employee's [blank] when making decisions related to the person's job.
genetic history
Determining the number and types of employees an organization needs to meet its objective is called
human resource planning.
When a company attempts to determine what type of employees it needs to meet its objectives, it is the process of
human resource planning/
Overall, the general public has a(n) [blank] perception of the ethical conduct of U.s. businesses.
negative
The federal government's executive branch include[blank], which can affect human resource management.
regulatory agencies overseen by the president
To ensure safe workplace behaviors, employers should not only define how to work safely but also _____.
reinforce the desired employee behavior
The reestablishment of work operations of U.S. companies in the United States is called
reshoring
As a result of the current age-related trends in the United States job market, b 2026 it is likely that human resource professionals will spend much of their time on issues related to
retirement
Often reengineering results in employees being
retrained, reassigned to new jobs, laid off
What accusation can be lodged against a company that favors minority or female job applicants over white and/or male applicants? Multiple choice question.
reverse discrimination
A [blank]-[blank]-[blank] law requires employers to provide employees with information regarding health risks associated with exposure to possibly hazardous materials.
right-to-know
A systematic effort to find, retain, train, and motive highly skilled workers is called
talent mamangement
Once the human resource needs of a firm have been identified, the firm can concentrate on [blank][blank], which is a systematic, planned effort to attract, retain, develop, and motivate employees and managers.
talent management
A systematic effort to find, retain, train, and motivate highly skilled workers is called
talent management.
The assignment of work to groups of employees with various skills is called
teamwork
The Vocational Rehabilitation Act was the Precursor to affirmative action and focused on providing enhanced employment opportunities for
the disabled
The Office of Federal Contract Compliance Programs is responsible for enforcing orders that cover companies doing business with _____.
the federal government
A companywide effort to continually improve the way people and a systems accomplish work is called
total quality management
A [blank] team uses videoconferencing and e-mail to keep in touch with each other, rather than speaking face-to-face.
virtual
What describes the work of an HR generalist?
HR generalists perform most HRM activities.
What is NOT a effective strategy for companies expanding into global markets?
Hiring entirely from the home country's talent pool
In the coming decade, the fastest-growning ethnic group within the U.S. workforce is expected to be
Hispanics
What is the term for all the people who are willing to work and are able to ?
Labor force
Which is not a core value of total quality management (TQM)?
Manufacturing goals are set to expedite production.
Which agency is responsible for enforcing executive orders that cover companies doing business with the federal government?
Office of Federal Contract Compliance Programs
OT covered but Title of the Civil Rights Act of 1964?
Older workers
Which if the following is an important element to ensure that HR professionals keep careful and discreet records?
Sensitivity to employee information
The Society for Human Resource Management (SHRM) has identified nine categories of skills associated with success that is calls HR [blank] competencies.
Success (or) successful
Name a method of promoting safety by determining which specific element of a job led to a past accident.
Technique of operations review
The Civil Right Act of 1964 is enforced by which government agency?
The Equal Employment Opportunity Commission
Which law allows for reason why men and women performing the same job might be paid differently?
The Equal Pay Act of 1963
After the Supreme Court overturned an EEOC policy that defined the time frame when employees may files a complaint, what legislation was enacted in response?
The Lilly Ledbetter Fair Pay Act
What is the most comprehensive U.S. law regarding worker safety?
The Occupational Safety and Health Act
What institution is head of the U.S judicial branch, which influences employment law?
The U.S. Supreme Court
Why might a company experience negative stock returns and lower profitability are laying off some of its highest-paid salespeople?
The average sales per employee will decrease.
What entities are considered stakeholders of a firm?
The community, Customers, Shareholders, Employees
Which branch of the federal government is responsible for enforcing the laws passed by Congress?
The executive branch
A physical or mental impairment that substantially limits one or more major life activities is know as a
disability
The four-fifths rule is used to find evidence of potential _____ in hiring practices.
discrimination
Harrison's manager asked if he knew anyone looking for work because the company needed to hire six new sales people. Harrison referred several of his friends. Nisha, who works with Harrison, is frustrated by this because all of his friends are white, wealthy and well-educated and don't represent some of the underserved groups of her company. This scenario demonstrates a [blank] impact.
disparate
A condition in which employment practices seem neutral but disproportionately exclude a protected group from employment opportunities is called _____.
disparate impact
Alyce works in customer service department. She was given basic guidelines in responding to customer calls, but she was told that she could make her own decisions regarding product returns based on the customer call. Her company provides her with employee
empowerment
The condition in which all individuals have an equal chance for employment regardless of race, color, religion, sex, age, disability, or national organ is called
equal employment opportunity
According to the Bureau of Labor Statistics, by the year 2026 the labor force in the United States is expected to
grow somewhat
it is predicted that service jobs will have the highest growth rate between 2016-2026, especially those associated with
health care
Over the past few years, employee benefit costs have become particularly relevant to HR managers in the are of
health insurance
Linda has decided to look for a new job. She is totally uncomfortable at her current job because her manager, Stefan, constantly tells sex-related jokes and makes suggestive remarks about her appearance. Stefan has created a(n) _____.
hostile work environment
What name is given to a computer system that is used to acquire, store, manipulate, analyze, retrieve, and distribute information related to an organization's Human Resources?
human resource information system (HRIS)
Foreigners who have entered the United States without following the legal requirements for immigration or asylum are called undocumented or [blank] immigrants.
illegal
Many U.S. employers ion such fields as construction and farming hire immigrant workers to
keep the company's cost low.
Suhindra has a degree in computer science with a speciality in networking. His possession of specialized information makes him a(n)
knowledge worker
The Occupational Safety and Health Act divided enforcement responsibilities between the Department of Labor and the Department of Health. The Occupational Safety and Health Administration (OSHA) is housed within the Department of
labor
The government forecast a 6.6.% increase in the labor force between 2016 and 2026, which is [blank] the increase experienced at the end of the 1990s.
less than
An intranet provides a solution to the privacy issue associated with e-HRM because it
limits access to authorized users
Work teams often assume many activities traditionally reserved for
managers
The form that chemical manufacturers use to identify hazards of their chemicals is called a [blank][blank] data sheet.
material safety
By 2016 the number of manufacturing jobs being reshored in the United States was [blank] the number of jobs being offshore
more than
Businesses that have government contracts for more than $50,000 may not discriminate in hiring employees and _____.
must have written affirmative-action plans on file
Under the Uniformed Services Employment and Reemployment Rights Act, Employers
must make reasonable accommodations for military workers returning to the company
