MGMG 405 Exam 3 Chapters 9-13
The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.
quality of hire
Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method?
situational interview
A balanced scorecard balances a firm's ________.
strategic, operational, financial, and customer-related goals
Workforce redeployment applies the ________ principles used to optimize inventory management, planning, and production to optimize the utilization of a firm's employees.
supply chain
Staffing Evaluation
the analysis of a staffing system to determine its performance and effectiveness
Behavioral Interviews
using information about what the applicant has done in the past to predict future behaviors
Structured and unstructured interviews are equally valid in predicting job success.
False
Supplementary fit occurs when a person has characteristics which are very different from those that already exist in the organization.
False
The advantage of using self-assessment is that people are often good judges of their own talents.
False
Asking job candidates for a mechanic position, "have you ever repaired small motors at home?" is an example of a biodata question.
True
Not hiring someone who would have been a poor performer is a true negative.
True
Which of the following would reduce adverse impact?
Use assessment methods with less adverse impact early in the selection process.
Asking a departing employee why he or she is leaving the firm is a(n) ________.
exit interview
External customers are often best for evaluating an employee's ________.
interpersonal behaviors
Job seekers often rate ________ as the most job-related selection procedure.
interviews
Supplementary Fit
when a person has characteristics that are similar to those that already exist in the organization
More and richer information is usually available about external rather than internal job candidates.
False
To be legal, job offers must be presented in writing.
False
When employees are turned down for the promotions or lateral moves for which they were considered it rarely affects productivity.
False
The first passage in the career crossroads model is managing others.
True
Skills inventories are databases of the skills, competencies, and other relevant characteristics of each employee.
True
Nine Box Matrix
a combined assessment of an employee's performance and potential
Succession Management
an ongoing process of systematically identifying, assessing, and developing an organization's leadership capabilities to enhance its performance
Interacting with recruiters and future coworkers during the hiring process is the ________ phase of the socialization process.
anticipatory
The first stage of the socialization process is ________.
anticipatory
An additional ethical issue involves the ________ of an employee's application for another position in the company.
confidentiality
Using high cut scores ________.
increase the number of false negative hiring outcomes
The focus of the career crossroads model is on ________.
managerial positions
Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________.
managers know which employees to retain
In order to reduce turnover rates, Sigma Corp. offers middle and high-ranking employees stock options in the company. This is an example of which retention strategy?
mobility barriers
In the selection procedure of a firm, an applicant must obtain a minimum passing score on two different assessment methods before being allowed to continue in the hiring process. What type of assessment plan is being used?
multiple hurdles
A nonsolicitation agreement is a type of ________.
restrictive covenant
Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness?
staffing evaluation
Complementary Fit
when a person adds something that is missing in the organization or work group by being different from the others
Moving employees to other parts of the company or to other jobs the company needs filled to match its workforce with its talent needs is ________.
workforce redeployment
Which of the following is true about Six Sigma?
It aims to reduce defects to near zero.
Which of the following is true of person-organization fit?
It is positively related to job satisfaction.
Which of the following is true of a competitive job offer?
It may or may not allow for further negotiations.
________ refers to job performance as well as the new hire's fit with his or her work group, unit, and organization, and the degree to which his or her values are consistent with the company's culture and values.
Job success
STAR Technique
Situation Task Action Result
When should medical tests be administered?
after a job offer has been extended
Situational Interviews
asking people how they might react to hypothetical situations
A company cannot know what training to offer employees unless it ________.
assesses their strengths and weaknesses
Direct Costs
charges incurred as an immediate result of some staffing activity
Which of the following is both a leading and a lagging indicator of staffing outcomes?
number of applicants per position
The biggest legal problem with personality tests is based on ________.
privacy issues
What is a stereotype threat?
Awareness of subgroup differences on standardized tests creates frustration among minority test takers leading to low scores.
Which of the following, if true, would make a firm keep cut scores low?
The company is following a cost-leadership strategy.
Banding reduces the validity of a test
True
Effective staffing enhances the degree to which a(n) ________.
employee meets a job's requirements
E-recruiting should be used when ________.
the candidates being targeted come from specific labor markets
In the career crossroads model, each passage requires that the person ________.
unlearn old skills and learn new skills
Behavioral interviews are more reliable and substantially better than ________ at predicting job performance.
unstructured interviews