MGMG 405 Exam 3 Chapters 9-13

The ________ reflects whether the company hired the people it set out to as defined by hiring manager's predetermined job performance requirements.

quality of hire

Asking a candidate during an interview to indicate how she would respond to an irate customer is an example of which external assessment method?

situational interview

A balanced scorecard balances a firm's ________.

strategic, operational, financial, and customer-related goals

Workforce redeployment applies the ________ principles used to optimize inventory management, planning, and production to optimize the utilization of a firm's employees.

supply chain

Staffing Evaluation

the analysis of a staffing system to determine its performance and effectiveness

Behavioral Interviews

using information about what the applicant has done in the past to predict future behaviors

Structured and unstructured interviews are equally valid in predicting job success.

False

Supplementary fit occurs when a person has characteristics which are very different from those that already exist in the organization.

False

The advantage of using self-assessment is that people are often good judges of their own talents.

False

Asking job candidates for a mechanic position, "have you ever repaired small motors at home?" is an example of a biodata question.

True

Not hiring someone who would have been a poor performer is a true negative.

True

Which of the following would reduce adverse impact?

Use assessment methods with less adverse impact early in the selection process.

Asking a departing employee why he or she is leaving the firm is a(n) ________.

exit interview

External customers are often best for evaluating an employee's ________.

interpersonal behaviors

Job seekers often rate ________ as the most job-related selection procedure.

interviews

Supplementary Fit

when a person has characteristics that are similar to those that already exist in the organization

More and richer information is usually available about external rather than internal job candidates.

False

To be legal, job offers must be presented in writing.

False

When employees are turned down for the promotions or lateral moves for which they were considered it rarely affects productivity.

False

The first passage in the career crossroads model is managing others.

True

Skills inventories are databases of the skills, competencies, and other relevant characteristics of each employee.

True

Nine Box Matrix

a combined assessment of an employee's performance and potential

Succession Management

an ongoing process of systematically identifying, assessing, and developing an organization's leadership capabilities to enhance its performance

Interacting with recruiters and future coworkers during the hiring process is the ________ phase of the socialization process.

anticipatory

The first stage of the socialization process is ________.

anticipatory

An additional ethical issue involves the ________ of an employee's application for another position in the company.

confidentiality

Using high cut scores ________.

increase the number of false negative hiring outcomes

The focus of the career crossroads model is on ________.

managerial positions

Holding managers accountable for turnover of the employees under them is an effective retention strategy because ________.

managers know which employees to retain

In order to reduce turnover rates, Sigma Corp. offers middle and high-ranking employees stock options in the company. This is an example of which retention strategy?

mobility barriers

In the selection procedure of a firm, an applicant must obtain a minimum passing score on two different assessment methods before being allowed to continue in the hiring process. What type of assessment plan is being used?

multiple hurdles

A nonsolicitation agreement is a type of ________.

restrictive covenant

Which of the following refers to the process of analyzing a hiring system to determine its performance and effectiveness?

staffing evaluation

Complementary Fit

when a person adds something that is missing in the organization or work group by being different from the others

Moving employees to other parts of the company or to other jobs the company needs filled to match its workforce with its talent needs is ________.

workforce redeployment

Which of the following is true about Six Sigma?

It aims to reduce defects to near zero.

Which of the following is true of person-organization fit?

It is positively related to job satisfaction.

Which of the following is true of a competitive job offer?

It may or may not allow for further negotiations.

________ refers to job performance as well as the new hire's fit with his or her work group, unit, and organization, and the degree to which his or her values are consistent with the company's culture and values.

Job success

STAR Technique

Situation Task Action Result

When should medical tests be administered?

after a job offer has been extended

Situational Interviews

asking people how they might react to hypothetical situations

A company cannot know what training to offer employees unless it ________.

assesses their strengths and weaknesses

Direct Costs

charges incurred as an immediate result of some staffing activity

Which of the following is both a leading and a lagging indicator of staffing outcomes?

number of applicants per position

The biggest legal problem with personality tests is based on ________.

privacy issues

What is a stereotype threat?

Awareness of subgroup differences on standardized tests creates frustration among minority test takers leading to low scores.

Which of the following, if true, would make a firm keep cut scores low?

The company is following a cost-leadership strategy.

Banding reduces the validity of a test

True

Effective staffing enhances the degree to which a(n) ________.

employee meets a job's requirements

E-recruiting should be used when ________.

the candidates being targeted come from specific labor markets

In the career crossroads model, each passage requires that the person ________.

unlearn old skills and learn new skills

Behavioral interviews are more reliable and substantially better than ________ at predicting job performance.

unstructured interviews