MGMT 1115 Chapter 9 Homework

defining the team's mission.

As a starting point in developing teamwork among his team members, Michael decides to frame a statement which clearly states the specific goals and purposes of the team. In the context of actions leaders can take using their resources, Michael's action directly represents

It appears that members of Ashley's team are hesitant to take on new responsibilities. If Ashley wishes her team to examine collaboration and discover new skills within themselves, which of the following steps should she take?

Ashley should organize outdoor training activities such as building houses for those in need.

Ashley seeks advice from James on how she can improve her team's progress. If you were James, what advice would you give Ashley?

Ashley should work with the team and help them define the team's mission and tasks.

consensus

Andrew insists on gathering opinions from individual members of his team to make the final decision on the recruitment policy of his department. This is an example of a _____ leadership style.

Teamwork

A team of scientist in a research project commit themselves to reach the goals set for the team.

Cooperation Theory

Alan, who believes in collaboration rather than competitiveness, refrains from using terms like subordinates and employees to address his team members. Also, he keeps urging his team not to abandon a teammate during times of crisis. With which of the following theories is Alan's style of leadership best associated?

Micromanagement

Emma, the leader of the marketing team of a company, closely watches all the activities of her team members.

E-leadership

Kenneth communicates with his team in another country through email and instant messaging.

Open-Book Management

The employees of a company receive regular emails about the company's strategies and financial progress.

Josephine has delegated greater responsibilities to group A, consisting of three members who are considered closer to her, and lesser responsibilities to group B. Both the groups are part of her team. In this case, which of the following statements is true?

Group A is the in-group, while group B is the out-group.

Intergroup Leadership

Ayben, the director of a company, coordinates the activities of several departments in the company.

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Fosters Teamwork:

Developing Group Emotional Intelligence

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Impedes Teamwork:

Emphasizing Competition Rather than Collaboration

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Impedes Teamwork:

Engaging in Micromanagement

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Fosters Teamwork:

Establishing a Climate of Trust

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Impedes Teamwork:

Hogging Power and Making All Decisions

Cooperation Theory

Ralph ensures that his team members coordinate rather than compete with each other.

Leader-member Exchange Model

Ronald, a manager, gives four of the top performers in his team additional responsibilities.

intergroup leader.

The employees of both the marketing and operations department of an organization are asked to copy and mark their mails to Adrian, who is answerable to any flaw in the performance of these teams. In this case, Adrian is a(n):

outdoor training program.

The management students of a college are divided into five groups, and each group is taken out to a different site outside the college. The groups are then made to get involved in hiking and adventure racing. This is an example of a(n):

Read the following case and use your knowledge of this chapter's concepts to answer the questions that follow. Ashley Wants to Boost Teamwork Ashley considered herself fortunate to be chosen as the team leader for one of the newly formed teams at the insurance company where she worked. The purpose of forming teams was to improve customer service. Each team now had the authority to issue policies and settle claims, within limits, for specific geographic regions. Before the shift into teams, separate departments existed for sales, underwriting, and claims. Although the company was profitable, it received too many criticisms about poor service, particularly in the time required to process a claim. Sales representatives within the company contended that the underwriting department took too long to approve and issue policies. One of Ashley's first initiatives was to hold frequent in-person meetings to discuss how service was going to be improved. She emphasized to the team that the company had adopted the popular team concept and that teams were empowered to look for ways to improve efficiency. Ashley also emphasized that each team member had more responsibility than under the department structure. Each team member would be doing some sales, underwriting, and claims. Team member George commented during one of the meetings, "Just think of it, three jobs in one and being paid just the same as before." During the same meeting, team member Roz asked, "What's so special about calling us a team? I had a nice job in the underwriting department before these teams were formed. I enjoyed that work. Now my job is more confusing." Ashley responded, "The company decided this was the way to go. Trust me, everything will work out fine. Just go along with the team idea for now." Four months after the teams were formed, Ashley's boss, James, met with her to discuss progress. James said, "Your team isn't making as much progress as I would like. Policies are not being issued any faster. Customer complaints about slow claims settlements are at the same level as before we converted into teams. The other teams are making more progress. Does your team have a problem?" "We do have a problem," said Ashley. "Everyone comes to work just as in the days before teams. They do most of the work alone, but they send e-mail messages to each other as needed. It just seems to be business as usual. So far, the idea of a high-producing team hasn't caught on." "Are you an effective team leader?" asked James. "I think I am," said Ashley. "I do everything I'm supposed to. I hold meetings, I post messages. I answer all questions asked of me. I try to settle problems." "I'll be back to you in two months to discuss your team's progress. I want to see some improved results in terms of better customer service." Which of the following steps should Ashley have taken in order to foster teamwork among members of her team?

Use consensus as a leadership style for effective decision making

Fostering teamwork is well worth the leader's attention because teamwork is a major contributor to team success. Listed below are six strategies, classify each strategy as a practice that fosters teamwork or impedes teamwork by matching them to the category in which they belong. Leadership Practice that Fosters Teamwork:

Using a Consensus Leadership Style

Keep track of the target at the end of each day. We must strive to meet the monthly target.

Which of the following statements made by a team manager is an example of self-disclosure?

The management students of a college are divided into five groups, and each group is taken out to a different site outside the college. The groups are then made to get involved in hiking and adventure racing. This is an example of a(n):

outdoor training program.