MGMT 2030 CH 1

Challenges facing operations and supply chain managers signify that

Every operation should be externally directed to meet the customers' requirements.

Which of the following is NOT a typical application of analytics in operations and supply chain management?

Logistics and sourcing, Forecasting, Capacity and Scheduling, (All of these choices are typical applications)

Which of the following functions is responsible for the actual movement of goods and/or services across organizations?

Logistics.

Operations decisions concerning the type of process selected are often made in conjunction with which of these functions?

Marketing Finance Human Resources (All of these choices)

Operations decisions concerning inventory levels are often made with which of these functions?

Marketing and Finance.

A productive process approach

Must provide feedback information for control of process inputs and technology.

When a company employs statistical tools to reduce the likelihood of a product recall, this best represents what type of decisions?

Quality

Which of the following is NOT a new challenge facing operations?

Quality teams.

Pricing decisions typically require interface with which aspects of operations?

Quality, capacity, and inventory.

Approximately what percentage of the American Workforce works in service industries?

80%

Supply Chain Management includes all of the following EXCEPT

Advertising

Which of the following is NOT one of the important challenges facing operations and supply chain managers?

Applying scientific management principles to increase efficiency.

Which of the following is NOT true regarding service and manufacturing operations?

Both employ roughly 50% of the U.S. Workforce.

The major decision responsibilities of the operations management function include all of the following EXCEPT

Capability.

Which of the following would NOT be considered an operations and supply chain position title?

Commodity sourcing manager, Business metrics/analytics analyst, continuous improvement lead. (All of these choices would be considered operations and supply chain position titles)

A comprehensive decision-making framework for operations includes

Consideration of other organizational functions.

Common inputs to the operations transformations process include all of the following EXCEPT

Conversion Processes

The essence of operations management can be described by

Decisions, function, and process.

The operations management function is especially important for all of the following reasons EXCEPT

Decreasing order response time/

Decision making using analytics is viewed as

Descriptive (use of data to summarize the present situation) Prescriptive (use of mathematical models to optimize decisions) Predictive (use of data to predict what is likely to happen) (ALL of these choices are correct.)

Inventory decisions involve

Determining what to order, how much to order, and when to order. Tracking the flow of materials. Managing the finished goods inventories. (All of these choices)

Which of the following statements is INCORRECT?

Human Resources is typically responsible for assuring the quality of products.

Which of the following is NOT one of the primary professional societies for operation and supply chain managers?

IMC

Capacity Decisions

Include staffing and scheduling.

The three major functions of business organizations

Interface with each other.

Which of the following is NOT true regarding the process view of operations?

It is a basis for analyzing operations across the entire supply chain Operations managers are responsible for the conversion process A sales office may be viewed as a production process (All of these choices are correct)

Why is operations management a more encompassing term than production management?

Operations management refers ti service as well as manufacturing organizations.

The three primary functions that exist in most business organizations are

Operations, finance, and marketing.

Key elements/events that should be monitored in the firm's external environment include all of the following EXCEPT.

Political events Social trends Competitors Economic Events (All of these should be monitored)

A company using a team of people from marketing, Human Resources, and operations to develop a new service offering is

Practicing cross-functional decision making.

The five major decision responsibilities or operations management are

Process, capacity, quality, supply chain, and inventory.

The five decision areas in operations management are

Process, quality, capacity, and supply chain.

When a company upgrades its assembly line, this best represents what type of decision?

Process.

Which of the following does NOT come under the process category of the operations decision framework?

Product or service inspection.

Which one of the following would NOT generally be classified under the heading of input in a university system?

Research.

Contemporary challenges facing operations today include all of the following EXCEPT

Scientific Management.

Which of the following would NOT be considered an output of an airline flight operation?

Seat assignment.

The focus of supply chain decision is

Sourcing and Logistics

The supply chain extends from

Supplier to customer.

Supply chain management includes the integration of

Suppliers Manufacturers Customers (All of these choices)

When a company develops a report card for evaluating its suppliers, this best represents what type of decision?

Supply Chain