MGMT 3000 - Effectively Aligned
A mediator should enter a negotiation when: A the parties are unable to find a solution. B the parties are only talking for short periods of time and tension is rising. C personal differences are detected. D a quick resolution is desired but not imperative.
A
A memo is an example of: A written communication. B nonverbal communication. C direct communication. D verbal communication.
A
According to surveys, the most frequently used influence tactic is: A rational persuasion. B pressure. C legitimating. D personal appeals.
A
Alderfer's theory of motivation does all of the following EXCEPT: A assume needs are hierarchically-based B propose a "frustration-regression" hypothesis C relax the basic assumptions of Maslow's theory of needs D assume needs are grouped into three categories
A
All of the following are criticisms of Herzberg's theory of motivation EXCEPT: A the theory suggests that improving the environment only goes so far in motivating employees. B pay may have symbolic value as communication that the employee is advancing within the company. C the classification of factors as hygiene or motivator is not simple. D the primary research methodology of the study may be flawed.
A
All of the following are rules for active listening EXCEPT: A find areas of agreement with the speaker. B listen for message content. C listen for feelings. D note all cues.
A
All of the following factors are important when unfreezing for planned change EXCEPT: A taking things slowly; do not suggest a crisis is imminent B communicate the plan for change C create a vision for change D provide support
A
All of the following statements are correct with regard to determining your BATNA EXCEPT: A You must determine your own BATNA but there is little you can do with regard to the BATNA of the party with whom you are negotiating. B Assessing the best alternative to a negotiated agreement assists you in deciding whether to accept an offer. C The reason you negotiate is to obtain something better than what you would obtain without negotiating, so know your alternatives. D The party with the best BATNA is in the best negotiating position.
A
All of the following statements regarding reasons employees resist change are correct EXCEPT: A people with a negative self-concept view change as an opportunity. B we are creatures of habit. C feelings of uncertainty create stress. D those who feel they can perform well under a new system will be more committed than those who have lower confidence in their ability to perform.
A
An achievement-oriented leader: A sets goals for employees and encourages them to reach their goals. B provides directions for his employees. C provides emotional support to employees. D makes sure employees are involved in decision making.
A
Attempting to get others to do what we want is: A influence. B charisma. C power. D commitment.
A
Avoiding is: A People exhibiting this style seek to avoid conflict altogether by denying it is there. They are prone to avoid making any decisions in which a conflict may arise. B In this style, the person gives into what the other side wants, even if it means giving up one's personal goals. C a middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. D Reaching one's goal or get their solution adopted regardless of what others say or how they feel. E The objective is to find a win-win solution to the problem in which both parties get what they want.
A
Communication that is asynchronous: A is written by the sender and can be read anytime by the receiver. B is written for many but often read by only a few. C is written for one receiver but can be read by many. D is written for one receiver and read by one receiver.
A
Conflict is: A The process that involves people disagreeing B Conflict among individuals C Conflict that takes place among different groups
A
During which phase of the negotiation process does an individual assemble the information gathered in such a manner that his position is supported? A presentation B determining the BATNA C bargaining D investigation
A
External communication about a client's product or service created for a specific receiver is: A a press release B a company report C a web page D an ad
A
In situations of medium favorableness, A high LPC leaders are effective. B low LPC leaders are effective. C either low or high LPC leaders will be effective. D medium LPC leaders are effective.
A
Interactional justice is: A the degree to which people are treated with respect, kindness and dignity in interpersonal interactions. B the degree to which fair decision-making procedures are used to arrive at a decision. C the belief that high levels of effort will lead to high performance. D the degree to which outcomes received from the organization are perceived to be fair.
A
Mark has been the teachers' union representative for contract negotiations for the past five contracts. Today the school district presented a counterproposal in which they requested that teachers make a minimal contribution for their healthcare premiums. The expiring contract makes the school district entirely responsible for the premiums. Mark is outraged. He throws the proposal given him on the floor and yells at the school district representative as he exits the negotiation room, "This is a pure and simple insult to my members and I will not sit at a table with anyone who treats them so poorly." Mark is committing what negotiation mistake? A getting overly emotional B letting past negative outcomes impact the present ones C having unrealistic expectations D letting his ego get in the way
A
Maslow's physiological needs may be satisfied by: A food. B feelings of importance. C feeling danger-free. D human bonds.
A
Mediation is: A the process where a third party enters the situation with the goal of assisting the parties to reach an agreement. B the process that involves people disagreeing. C the process of bringing in a third party who has the authority to act as a judge and will make a binding decision. D the process whereby two or more parties work toward an agreement.
A
Men and women tend to differ in their communication styles. Which of the following statements regarding those differences is correct? A Women focus on intuition in communicating; men on data. B Men focus on requests in their communication; women on orders. C Women use metaphors from the home; men from work. D Women focus more on competition in their communication; men on cooperation.
A
Negotiation is: A the process whereby two or more parties work toward an agreement. B the process where a third party enters a situation with the goal of assisting the parties to reach an agreement. C the process that involves bringing in a third party who has the authority to act as a judge and will make a binding decision. D the process that involves two people disagreeing.
A
One way to satisfy self-actualization needs is to: A pursue a master's degree through a company's tuition reimbursement program. B go out to dinner once a month with coworkers from your department. C get a $100 suggestion bonus from your firm for a labor cost saving tip you placed in your department's suggestion box. D receive an employee of the week award.
A
Openness is: A being curious, original, intellectual, creative and receptive to new ideas. B being organized, systematic, punctual, achievement-oriented and dependable. C being outgoing, talkative, sociable, and enjoying social situations. D being affable, tolerant, sensitive, trusting, kind and warm.
A
People-oriented behaviors are also called: A consideration. B authoritarian. C initiating structure. D laissez-faire.
A
Power that comes from knowledge and skill is: A expert power. B referent power. C legitimate power. D reward power.
A
Praising the employee occasionally when the person shows up on time is an example of __________________ of reinforcement. A variable ratio B equity ratio C continuous schedule D fixed ratio schedule
A
Recent surveys indicate that managers spend a majority of their time communicating with what group? A subordinates B those external to the organization C superiors D others that are internal to the firm (e.g., those in other departments).
A
Referent power: A stems from the personal characteristics of the person such as the degree to which we respect and want to be like them. B is the ability to influence due to the possession of knowledge or skill. C stems from one's organizational role or position. D is the ability to take something away or punish someone for noncompliance.
A
Research on procedural justice suggests: A it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage. B it is best to exclude employees from commenting on potential changes in company procedures like performance appraisals because they do not understand the decision-making process anyway. C it is best to send an announcement of changes to the company benefit package for the next fiscal year without providing explanatory details because employees do not understand the financial implications anyway. D it is best to unexpectedly announce department-wide layoffs because when employees suspect changes in their job status are upcoming, they tend to become much less productive.
A
Research on transformational and transactional leadership shows all of the following EXCEPT: A transactional leaders increase the intrinsic motivation of their followers. B transactional leaders have positive influences over employee attitudes. C transformational leaders create higher levels of commitment to organizational change efforts. D transformational leaders increase the performance of their followers.
A
Research suggests all of the following are outcomes of impression management EXCEPT impression management: A is less influential in unstructured interviews than structured interviews. B is related to higher performance ratings for the subordinate due to increased liking on the part of the manager. C influence is especially salient in interview and promotional contexts. D occurs throughout the workplace.
A
Servant leadership has an explicit focus on all of the following factors EXCEPT: A paternalism. B self-sacrifice. C community development. D ethics.
A
Situational favorableness includes all of the following conditions EXCEPT: A motivation level. B position power. C leader-subordinate relations. D task structure.
A
The ability to attract others, win their admiration, and hold them spellbound is: A charisma. B commitment. C power. D influence.
A
The earliest approach to the study of leadership was: A the trait approach. B the transactional approach. C the transformational approach. D the behavioral approach.
A
The key factor in the effectiveness of transformational leadership is: A trust. B extraversion. C charisma. D creativeness.
A
The leadership decision tree: A leads to the determination of how much involvement leaders should seek in making decisions. B focuses on an adaptive leadership style. C focuses on leader emergence. D focuses on a static leadership style.
A
The simple premise of Maslow's hierarchy of needs theory is: A human beings have needs that are hierarchically ranked. B more than one human need operates at one time. C work environment aspects that satisfy an individual are very different than those aspects which dissatisfy an individual. D individuals acquire three types of needs as a result of their life experiences.
A
When leaders make decisions alone without involving employees in the decision making process, they are using: A authoritarian decision making. B participative decision making C democratic decision making. D laissez-faire decision making.
A
When reinforcers follow all examples of positive behavior you are using a __________ ___________ of reinforcement. A continuous schedule B fixed ratio schedule C variable ratio D equity ratio
A
When well-designed, organizational controls can provide benefits such as: A better ability to manage uncertainty and complexity. B direct and indirect financial costs. C culture and reputation costs. D responsive costs.
A
Which of the following is NOT a key characteristic of authentic leaders? A They have no set priorities. B They have high levels of personal integrity. C They understand where they are coming from. D They are not afraid to act they way they are.
A
Which of the following is a hygiene factor in Herzberg's theory of motivation? A salary. B interesting work. C achievement. D promotion opportunities.
A
Which of the following is correct regarding aspects of the relationship between dependency and power? A The more dependent you are on another, the less power you have. B The more difficult something is to obtain, the less value it tends to have. C If the resources you control are vital to the organization, you will be viewed as a threat to the others and will have less job security. D If there is a clear substitute that exists, the level of power held is greater.
A
Which of the following need-based theories has received the greatest amount of support? A McClelland's acquired needs theory B Herzberg's two-factor theory C Alderfer's ERG theory D Maslow's hierarchy of needs
A
Which of the following statements is true? A A need for power can have an altruistic form. B A need for achievement can be a destructive element in relationships with colleagues. C A high need for power is a trait of those successful in the sales area. D A high need for affiliation serves as a real advantage in managerial positions especially with regard to conducting performance appraisals.
A
Which of the following statements regarding antecedents of political behavior is INCORRECT? A Authoritarian decision making leads to more political behavior in the organization. B Role ambiguity presents opportunities for employees to negotiate their duties. C Individuals high in political skill are more effective at their jobs. D Individuals high in internal locus of control engage in more political behavior.
A
Which of the following statements regarding change is INCORRECT? A Organizational change takes only a few forms. B Organizational change, at its most basic, involves effective people management. C Organizational change is the movement of an organization from one state of affairs to another. D Organizational change can be forced or planned.
A
Which of the following statements regarding power distribution research is INCORRECT? A In comparing rankings given to managers with regard to their influence, there was general agreement on the top five but no agreement on the bottom five. B Individuals ranked themselves higher than their coworkers did. C Research indicates the ability to rank managers by influence is a consistent practice in various industries and firms. D Power distribution is visible in organizations.
A
Which of the following statements regarding the Milgram experiment on conformity to authority is correct? A The researcher/experimenter's role was very important in obtaining group compliance with the experiment procedures/guidelines. B Over half of the participants refused to shock the learner at very high voltage levels regardless of the encouragement to do so provided by the experimenter. C Participants believed they were engaged in an experiment on job design. D Several learners were treated for depression at the conclusion of the study.
A
Which of the following statements regarding the Zimbardo study is correct? A The Zimbardo study was ended early due to the participant's deep entrenchment of the roles. B The guards became abusive and aggressive, but the prisoners exhibited little reaction. C The experimental guards received training before they were told to keep order. D Study participants refused to adapt to their roles. E The original experiment was scheduled to last 2 weeks, but Zimbardo ended it after only 6 days upon seeing how deeply entrenched in their roles everyone, including himself, had become.
A
Which of the following statements regarding the positive and negative consequences of power is INCORRECT? A Individuals are often quick to question the actions of those in power. B Powerful CEOs can align an organization to achieve goals. C The adage, "Power corrupts and absolute power corrupts absolutely" seems to have some merit. D Power can corrupt and lead to the destruction of companies.
A
Which of the following statements regarding the positive and negative consequences of power is INCORRECT? A Individuals are often quick to question the actions of those in power. B The adage, "Power corrupts and absolute power corrupts absolutely" seems to have some merit. C Power can corrupt and lead to the destruction of companies. D Powerful CEOs can align an organization to achieve goals.
A
Which of the following statements regarding the second stage of planned change is INCORRECT? A Create a big win because people need to see that things are happening. B Ensure that management keeps alert to and deals with obstacles that arise. C Employees will be stressed; support them. D Early success gives change planners credibility.
A
Which of the following statements regarding upward influence is INCORRECT? A While helping higher-ups be more effective can help employees gain more power for themselves, there is no gain for those same employees from allowing those below to influence them. B As organization complexity grows, the need for upward influence increases. C Asian American and Caucasian American managers use different tactics in influencing their superiors than they utilize in influencing their subordinates. D Upward influence examples include forming an alliance or a perceived alliance with a higher up and appealing to a higher authority.
A
A communication receiver who is preparing his comment or answer and not really listening to the sender is: A using jargon. B rehearsing. C biased. D using semantics.
B
Access to specific knowledge or skills is _______________ power. A reward B Expert C coercive D referent
B
Accommodating is: A People exhibiting this style seek to avoid conflict altogether by denying it is there. They are prone to avoid making any decisions in which a conflict may arise. B In this style, the person gives into what the other side wants, even if it means giving up one's personal goals. C a middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. D Reaching one's goal or get their solution adopted regardless of what others say or how they feel. E The objective is to find a win-win solution to the problem in which both parties get what they want.
B
All of the following are actions those who perceive inequity can undertake to "balance the scales" EXCEPT: A begin to arrive at work late. B produce higher quality work. C steal. D quit.
B
All of the following statements regarding resistance to change are correct EXCEPT: A all change attempts have to overcome the resistance of people. B when people react negatively to change, they experience negative emotions, but are no more likely to leave the firm than they would be in a firm that was not undergoing organizational change. C if resistance to change is not addressed by the firm, time and energy will be lost. D when people react negatively to change, they are absent more often.
B
All of the following would be effective means of stimulating conflict EXCEPT: A creating competition between teams or individuals with a bonus for those with the best solution. B building clarity into the situation. C encouraging disagreement with no fear of reprisal. D assigning someone to play devil's advocate.
B
All of the following would freeze a conversation EXCEPT: A You think you have problems! B You are very skilled at that. C You're jealous. D You had better listen.
B
An example of a crucial conversation is: A taking part in a weekly meeting B asking for a raise C assigning weekly work to an employee D chatting about the company's latest email on the firm's holiday party plans
B
An example of extinction is: A praising an employee for a well written report. B ignoring a coworker who is telling dirty jokes. C suspending an employee for being late three days in a row. D nagging an employee to call a customer.
B
An external communication that combines the look of an article with the focused message of an ad is: A a web page. B an advertorial. C a sweepstakes form. D a press release.
B
Being disturbed by changes without voicing your opinion is: A compliance. B passive resistance. C active resistance. D enthusiastic support.
B
Being organized, systematic, punctual, achievement-oriented and dependable are characteristics of the personality trait: A extraversion. B conscientiousness. C agreeableness. D openness.
B
Coercive power: A stems from one's organizational role or position. B is the ability to take something away or punish someone for noncompliance. C stems from the personal characteristics of the person such as the degree to which we respect and want to be like them. D is the ability to influence due to the possession of knowledge or skill.
B
Communication fulfills all of the following organizational functions EXCEPT: A sharing emotions. B control. C coordination. D transmitting information.
B
Communication usually travels diagonally to: A supervisors. B other departments. C coworkers. D subordinates.
B
Downward influence is best achieved through: A forming alliances. B an inspiring vision. C citing the firm's goals. D forming support networks.
B
Expectancy theory suggests individuals are motivated when all of the following conditions are met EXCEPT: A high performance will be rewarded. B rewards lead to high performance. C rewards are valuable to the performer. D effort leads to high performance.
B
Extraversion is: A being affable, tolerant, sensitive, trusting, kind and warm. B being outgoing, talkative, sociable, and enjoying social situations. C being organized, systematic, punctual, achievement oriented and dependable. D being curious, original, intellectual, creative and open to new ideas.
B
If both parties to a budget negotiation seek to expand the overall budget so that each party gets more, this is an example of which kind of negotiation strategy? A concession approach B integrative approach C accommodating approach D distributive approach
B
If there is conflict between two members of a team and the underlying reason for the conflict is personality differences, what is a viable way of managing the organizational conflict? A Focus attention on a common enemy of the two clashing team members. B Change the composition of the team by separating the individuals at odds. C Take a majority vote on which individual is causing more issues on the team. D Change the structure of the organization.
B
If two marketing groups within a firm's marketing department are vying against each other for a larger percentage of the budget, which option that the marketing manager could consider to manage the organizational conflict would be MOST effective? A Change the composition of the two departments. B Focus the attention of the two groups on a common "enemy" such as another firm that that they compete with for business. C Restructure the entire department so that teams are no longer used. D Take a majority vote on what the two departments feel is the best budget allocation.
B
If you dislike working with a person and do not care for them on a personal level either, A you would have a midrange least preferred coworker score. B you would have a low least preferred coworker score. C you would not have a least preferred coworker score. D you would have a high least preferred coworker score.
B
In democratic decision making: A the leader provides minimum guidance and involvement in the decision. B employees participate in the making of the decision. C leaders make the decision alone without necessarily involving employees in the decision making process. D leaders leave employees alone to make decisions.
B
In which of the following scenarios are you most likely to experience conflict? A Resources within the firm are relatively plentiful and most departments in the organization are seeing a modest increase in their annual budget. B The firm just instituted a matrix structure C Interdepartment meetings have just been concluded that created a list of goals for each department that are compatible with one another. D Self-awareness exercises have been completed and most of the team members were categorized as Type B.
B
Information-rich channels convey more: A effective information. B nonverbal information. C verbal information. D ineffective information.
B
Interpersonal Conflict is: A The process that involves people disagreeing B Conflict among individuals C Conflict that takes place among different groups
B
Maslow's theory of motivation is criticized because: A the research methodology employed does not fully account for the attribution of cause to the individual or the situation. B research does not support the argument that satisfied needs no longer motivate behavior. C its "frustration-regression" hypothesis has no practical implications for the workplace. D substantial empirical research has indicated little practical application of the theory.
B
Maslow's theory of motivation suggests: A employee needs are divided into motivator and hygiene categories. B employee needs are ordered. C employee needs are acquired as the result of life experiences. D employee needs are grouped in three categories.
B
People's tendencies to behave consistently with social norms is: A culture. B conformity. C dependency. D power.
B
Political behaviors in organizations include all of the following EXCEPT: A alliance building. B rational decision making. C resolving conflicting interests. D negotiating.
B
Research has found all of the Big 5 personality traits to be related to leader emergence and leader effectiveness EXCEPT: A conscientiousness. B agreeableness. C openness. D extraversion.
B
Research on the direction of influence and the effectiveness of various influence techniques indicates all of the following EXCEPT: A rational persuasion is the most frequently used influence tactic across all functional groups. B subordinate use of assertiveness and rationality as influence tactics lead to negative outcomes. C introverts are more likely to use inspirational appeal as an influence tactic. D the better the quality of relationship between the subordinate and supervisor, the more positively resistance to influence techniques are seen.
B
Research shows that when confronted with a conflict situation, subordinates are most likely to use all of the following conflict handling styles EXCEPT: A compromising B forcing C avoiding D accommodating
B
The ability to influence the behavior of others to get what you want is: A pressure. B power. C charisma. D conformity.
B
The first step of an organizational behavior modification program is: A measure the baseline level. B identify behavior to be modified. C evaluate and maintain. D analyze behavior antecedents and outcomes.
B
The relationship between dependency and power suggests: A the more difficult it is find a substitute, the less power held by the person with the substitute. B the more unique your resource, the more power you will have. C the more dependent an individual is on another, the less power the one being depended on has in the situation. D the more vital the resources you control, the less power you hold.
B
The two broad categories of leader behaviors are: A people-oriented and authority-oriented structures. B task-oriented and people-oriented structures. C task-oriented and authority-oriented structures. D task-oriented and initiating structures.
B
Which of the following is NOT a stage of Lewin's model of planned change? A change B assess C unfreeze D refreeze
B
Which of the following statements is true about the manner in which managers can influence the perceptions of expectancy theory? A Recognize good performance of individuals with cost effective items like coffee mugs and t-shirts. B Conduct employee surveys periodically to ascertain what they consider to be rewards for performance and integrate that in some manner into the performance evaluation program. C Regardless of the performance rating given on a performance evaluation, make certain that everyone gets a small raise annually. D Individuals with an internal locus of control and high self-esteem believe there is little connection between their effort and performance so a great deal of feedback is needed to motivate them.
B
Which of the following statements regarding House's path-goal theory of leadership is INCORRECT? A The role of the leader in the path-goal theory is to remove roadblocks and create a motivational environment for workers. B House's path-goal theory of motivation is based upon the equity theory of motivation. C Leaders can create high performing employees by making sure employee effort leads to performance and that performance is rewarded with desired rewards. D Each leadership style identified in the path-goal theory is effective depending on the employee characteristics and those of the work environment.
B
Which of the following statements regarding factors of change in the organization is INCORRECT? A Changes in market conditions or the economy may cause companies to change the manner in which they do business. B Manufacturing jobs have been outsourced, but knowledge-based jobs are largely safe from such movement. C Though 50% of all small businesses fail, those that succeed often evolve into large, complex organizations over time. D Rapid developments in technology force a firm to change its technology to keep up.
B
Which of the following statements regarding impression management is INCORRECT? A Whether you are actively managing your image or not, people are forming impressions of you. B While it is possible to manage others' impressions of you, it is not important because in the end you are who you are C You can cause yourself psychological distress by contradicting your personal values in trying to be someone you are not. D You can actively shape the way people perceive you. E At work, the most effective approach to impression management is to build credibility and maintain authenticity.
B
Which of the following statements regarding performance incentives is true? A Profit sharing is very effective in tying individual pay to employee effort. B Companies are increasingly choosing to implement team- or group-based pay-for-performance programs over individual-based pay-for-performance programs. C Employees tend to hold onto stock options rather than sell them. D Merit pay is a successful program because employees recognize they will be rewarded only if performance increases.
B
Which of the following statements regarding reasons employees resist change is correct? A people are less likely to resist a change that is big in scope and has far reaching consequences. B people resist change that negatively impacts their influence and power in the firm. C people resist change even if it is personally beneficial to them. D people may not welcome the change currently proposed, but they do not usually place those changes into any past context, so former unsuccessful changes have little impact on the situation.
B
Which of the following statements regarding the Asch studies is INCORRECT? A Conformity with an incorrect answer was attributed to the perception that some members of the group had more information regarding the correct choice. B A dissenting minority response caused the participants to give the correct answer only if that minority also gave the right answer. C Most of the participants in the Asch groups were confederates. D A dissenting minority influenced the nature of response given by participants.
B
Which of the following statements regarding the final stage of planned change is INCORRECT? A Employees should be informed regularly of the results of the change. B Declare victory early in making the change and get into a routine. C Change the mindset of people so change becomes a regular part of the corporate culture. D Reward those who embraced the change effort.
B
Which of the statements regarding research on House's path-goal theory is correct? A The theory has been fully tested and verified. B The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances. C House's theory suggests that the leader's style is fixed and the environment changes. D House's theory is based upon goal-setting theory.
B
Which one of the following traits is NOT a tool that transformational leaders use to influence employees and create commitment to the company goals? A inspirational motivation B management by exception C intellectual stimulation D charisma
B
___________ leaders lead employees by aligning employee goals with the leader's goals. A Transactional B Transformational C Directive D Achievement-oriented
B
A piece rate system: A is a permanent pay raise based on past performance. B is a program providing one-time rewards to employees for specific accomplishments. C is a program where employees are paid on the basis of individual output produced. D is a company-wide program where employees are rewarded for performance gains compared to past performance.
C
Active listening involves: A interrupting the message sender to clarify what she is saying. B giving partial attention to the sender so you can be thinking about your response. C taking time to understand the points being made. D refraining from asking senders any questions about their messages.
C
All of the following are organizational antecedents of political behavior EXCEPT: A resource scarcity. B democratic decision making. C expectations of success. D role ambiguity.
C
Authentic leadership: A is a leadership approach that defines the leader's role as serving the needs of others. B sets goals for employees and encourages them to reach those goals. C refers to effective leaders who stay true to themselves. D makes sure employees are involved in decision making.
C
Compromise is: A People exhibiting this style seek to avoid conflict altogether by denying it is there. They are prone to avoid making any decisions in which a conflict may arise. B In this style, the person gives into what the other side wants, even if it means giving up one's personal goals. C a middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. D Reaching one's goal or get their solution adopted regardless of what others say or how they feel. E The objective is to find a win-win solution to the problem in which both parties get what they want.
C
Conflict between two individuals such as coworkers is: A intergroup conflict. B intrapersonal conflict C interpersonal conflict. D interdepartment conflict.
C
If leader-subordinate relations are poor, position power is low, and task is unstructure, the situation would be categorized as: A controlled. B medium favorable. C unfavorable. D favorable.
C
In comparing Maslow's hierarchy of needs theory to Alderfer's ERG theory: A Maslow's theory recognizes more than one need may operate at one time. B Maslow's theory suggests that individuals who are frustrated in their attempts to satisfy one need may regress to another one. C ERG theory recognizes more than one need may operate at one time. D ERG theory is based upon observations of individuals in clinical settings.
C
In which of the following scenarios would you expect high performance? A The five team members never have a negative word to say to each other; there never seems to be any conflict on the team. B The two members of the team are constantly bickering. One never says anything without the other disagreeing. C The team members seem to get along well enough, but on occasion they will argue about a number of issues. D The three partners have an interesting relationship. Partner A is almost always in agreement with Partner B, but fights constantly with Partner C. Partners B and C get along at times and fight at times.
C
Intergroup Conflict is: A The process that involves people disagreeing B Conflict among individuals C Conflict that takes place among different groups
C
Leaders who ensure their employees take part in decision making have a(n) _________________ leadership style. A directive B achievement-oriented C participative D supportive
C
Listening: A does not require close attention to the sender so multitasking is possible. B is an art, not a skill, and cannot be learned. C can be demonstrated to the sender by nonverbal signals like the nod of a head. D creates a bond between communicators, but does not increase communication flow or accuracy.
C
Maslow's hierarchy of needs theory of motivation: A was developed based on Maslow's observations of individual employees in a variety of workplace settings. B is a systematic approach managers can utilize to explain the similar needs employees have at any given time and the similar reactions of employees to similar treatment. C suggests once basic needs are satisfied, higher order needs become motivators. D enjoys strong research support.
C
Maslow's social needs could be satisfied by: A receiving an employee of the month award. B getting promoted to assistant manager from a supervisor position. C attending a department picnic after work. D taking a class on Microsoft Office.
C
People resist change for all of the following reasons EXCEPT: A disrupted habits. B fear of failure. C feelings of certainty. D personality.
C
Positive reinforcement: A reduces the frequency of undesired behavior. B decreases the desired behavior. C increases the desired behavior. D decreases the frequency of negative behavior.
C
Power that comes from one's organizational role or position is: A referent power. B expert power. C legitimate power. D information power.
C
Research findings of leader behaviors suggest: A task oriented behaviors tend to be more effective in large companies. B when leaders are task oriented, employees are more satisfied. C extremely high levels of leader task-oriented behaviors may lead to burnout in employees. D employees who work under people oriented leaders are more productive.
C
Research on communication indicates all of the following EXCEPT: A Poor communication is seen as a causal factor in 70-80% of all accidents. B Poor communication can lead to lawsuits. C Although good communication helps retain effective performers, it does not increase a firm's market share. D Effective communication skills are the top skills sought by recruiters today.
C
Research on decision-making styles finds: A Democratic decision making leads to stronger employee productivity. B Scientists favor authoritarian decision making over democratic decision making. C Employees care more about the overall participativeness of the organizational climate than involvement in every single decision. D Laissez-faire decision making is positively related to employee satisfaction.
C
Research on effective teams indicates that they experience: A moderate levels of process conflict at the beginning of the project timeline. B moderate levels of relationship conflict and high levels of process conflict. C moderate levels of task conflict in the middle of the project timeline. D high levels of relationship conflict.
C
Research on employee perception of organizational politics finds all of the following if employees think that their organization is overly driven by politics, EXCEPT: A employees perform worse on their jobs. B employees have higher levels of job anxiety. C employees have lower job satisfaction, but are no less committed to the organization. D that perception can be reduced by an infusion of a high level of feedback by the leader.
C
Research on performance incentives suggest all of the following EXCEPT: A pay-for-performance systems are more effective at retaining higher performing employees than praise or recognition systems. B firms with pay-for-performance systems have higher customer service. C employees report lower levels of pay satisfaction under pay-for-performance systems. D eighty percent of all American companies use merit pay.
C
Servant leaders: A put themselves first. B make their overriding goal getting their employees to contribute to the community. C feel an obligation to their employees, customers and the larger community. D make their primary mission high-level personal achievement.
C
The Big 5 personality trait ___________ has the strongest relationship to both leader emergence and leader effectiveness. A conscientiousness B openness C extraversion D agreeableness
C
The Teach for America representative faced the group of college students and asked, "Do you want to make a difference in this world? Do you want to give back for all the good things you have had happen to you over your lifetime? Do you want to help a child have a chance, a chance like yours? Then, won't you consider giving just nine months of your life to make a difference? Consider joining me and thousands of your peers in leading this country in a new direction by taking part in Teach for America." The representative is using the _______________ influence tactic. A personal appeal B pressure C inspirational appeal D rational persuasion
C
The ability to grant an increase in pay, a perk, or an attractive job assignment is ___________ power. A referent B legitimate C reward D expert
C
The most negative reaction to a proposed change attempt is: A compliance. B enthusiastic support. C active resistance. D passive resistance.
C
The trait approach to leadership examines all of the following factors EXCEPT: A physical characteristics. B personality characteristics. C behaviors. D psychological attributes.
C
The value of the resource is: A its dependency. B its substitutability. C its importance. D its scarcity.
C
To influence instrumentality, managers can: A ensure that environment facilitates performance. B give employees choice over rewards. C consistently reward high performers. D encourage people to believe their effort makes a difference.
C
Using different forms of making others feel good about themselves is the influence tactic of: A pressure. B exchange. C ingratiation. D personal appeal.
C
What is the first step in Lewin's model of planned change? A refreeze B assess C unfreeze D change
C
When a target agrees to a request and actively supports it, the target's response is: A conformity. B resistance. C commitment. D compliance.
C
When organizational behavior modification is used to examine employee absenteeism, which step looks at why employees are absent? A Step 1: Identify behavior to modify. B Step 2: Measure the baseline level. C Step 3: Analyze behavior antecedents and outcomes. D Step 5: Evaluate and maintain.
C
When the influence target does not wish to comply with the request and either passively or actively repels the influence attempt, they are exhibiting: A commitment. B conformity. C resistance. D compliance.
C
Which of the following is an INCORRECT statement about leader-member exchange (LMX) theory? A In high LMX relationships, the leader has a trust-based relationship with the member. B In low LMX relationships, the leader does his job and the member does his. C High LMX relationships involve an active dislike between the leader and member. D In high LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding.
C
Which of the following statements regarding intelligence is INCORRECT? A People with high mental abilities are more likely to be viewed as leaders in their environment. B IQ matters for entry into the high level managerial ranks, but once there, IQ is less effective since all others at that level also possess high IQ. C One's intelligence is the strongest predictor of leadership performance. D Effective leaders tend to have high emotional intelligence as well as high mental intelligence.
C
Which of the following statements regarding overcoming resistance to your proposals is INCORRECT? A Understand the reasons for resistance. B Involve those around you in the change. C Do not listen to naysayers. D Present data to your audience.
C
Which of the following statements regarding performance and organizational change is INCORRECT? A Nothing fails like success is a fitting saying to describe the relationship between organizational change and performance. B Successful companies often have special practices in place to keep the organization open to change. C More successful firms find it easier to change than those performing poorly. D Change in upper-level management is a motivator for organizational level change.
C
Which of the following statements regarding power distribution research is INCORRECT? A Power distribution is visible in organizations. B Individuals ranked themselves higher than their coworkers did. C In comparing rankings given to managers with regard to their influence, there was general agreement on the top five but no agreement on the bottom five. D Research indicates the ability to rank managers by influence is a consistent practice in various industries and firms.
C
Which of the following statements regarding self-esteem and leadership is INCORRECT? A Those with high self esteem have high self confidence which may affect the image perceived by followers. B Leaders with high self esteem support their subordinates more than leaders with lower self esteem. C Leaders with high self esteem punish their subordinates less effectively, when such punishment is due, than do leaders with lower self esteem. D Research shows a strong relationship between height and being viewed as a leader which may be accounted for by self-esteem.
C
Which of the following statements related to the unfreezing stage of planned change is INCORRECT? A Make sure employees hear about planned changes via official channels, not the grapevine. B Allow employee participation in planning for change efforts. C Get everyone on board as soon as the change is initiated. D Make sure management provides emotional and instrumental support.
C
Which of the statements regarding research on House's path-goal theory is correct? A House's theory suggests that the leader's style is fixed and the environment changes. B The theory has been fully tested and verified. C The theory's greatest contribution is the importance of the leader's ability to change styles depending on the circumstances. D House's theory is based upon goal-setting theory.
C
With the scorecard and strategy map in hand, managers break broad goals down into: A financial and non financial goals. B policies. C strategies. D mission.
C
_______________ power is more effective than formal power bases and is positively related to employee performance and organizational commitment. A Reward B Information C Referent D Legitimate
C
Alderfer's existence needs correspond to Maslow's: A social needs. B esteem needs. C self-actualization needs. D safety needs.
D
Alderfer's growth needs correspond to Maslow's: A safety needs. B physiological needs. C social needs. D esteem needs.
D
All of the following are aspects of crucial conversations EXCEPT: A crucial conversations are ones where opinions vary and emotions run strong. B crucial conversations require flexible communication styles to be most effective. C high stakes conversations require more planning, reflection and skill than many other types of verbal communication. D communications experts suggest using "but" not "and" in crucial conversations.
D
All of the following are examples of intrapersonal conflict EXCEPT: A role conflict. B role differences. C role ambiguity. D role reversal.
D
All of the following are examples of the Big 5 Personality traits EXCEPT: A agreeableness. B openness. C extraversion. D intelligence.
D
All of the following are individual antecedents of political behavior EXCEPT: A internal locus of control. B political skill. C expectations of success. D role ambiguity.
D
All of the following statements regarding negotiations around the world are correct EXCEPT: A Given their culture, Chinese negotiators are uncomfortable saying "no." B Some cultures find it disrespectful to negotiate prior to establishing a trusting relationship. C Since Japan is a high context culture, information for negotiation is learned from what is not said as well as what is said. D Eastern cultures tend view negotiations as a business activity while Western cultures see it as a social activity.
D
All of the following statements regarding organizational politics are correct EXCEPT: A organizational politics are informal, unofficial, and even behind-the-scene efforts to influence, increase power or achieve objectives. B politics arise in an organization as an attempt to influence the allocation of scarce resources. C organizations are made up of different interests that must be aligned. D effective politics is all about winning at all costs.
D
All of the statements regarding workplace demographics and their impact on change are correct EXCEPT an older workforce: A that chooses retirement may cause a loss of valuable knowledge for firms. B will create a need to train managers so that they are not using age-related stereotypes in managing those employees. C will create a need for new types of benefits. D will likely cause flexible work hours and job sharing to diminish as older people like the structure of set hours of work.
D
Analyzing Trader Joe's success using Herzberg's two-factor theory of motivation would suggest that: A contextual factors, like being among the best paid employees in the retail industry, are the only reason for the firm's success. B content factors, like the collaborative atmosphere in each supermarket, are the only reason for the firm's success. C growth needs, like the autonomy of opening products for customer samples, are the only reason for the firm's success. D Contextual, content, and growth needs factors all help to contribute to Trader Joe's success.
D
Competition is: A People exhibiting this style seek to avoid conflict altogether by denying it is there. They are prone to avoid making any decisions in which a conflict may arise. B In this style, the person gives into what the other side wants, even if it means giving up one's personal goals. C a middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. D Reaching one's goal or get their solution adopted regardless of what others say or how they feel. E The objective is to find a win-win solution to the problem in which both parties get what they want.
D
Conflict is: A a process whereby two or more parties work toward an agreement. B a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement. C a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere. D a process that involves people disagreeing.
D
Effective managers tend to use more: A verbal channels. B nonverbal channels. C written channels. D information-rich channels.
D
Ensuring that change becomes permanent and the new procedures become the norm is what stage of Lewin's model of planned change? A change B unfreeze C assess D refreeze
D
Esteem needs are: A the need to bond with other human beings. B the freedom from an uncertain future. C the desire to form lasting attachments. D the desire to feel important.
D
How could a firm best satisfy an employee's safety needs? A Enroll the employee in a Microsoft Office training course. B Provide an employee appreciation luncheon. C Develop a weekly employee bowling league. D Create a job security clause in the employment contract.
D
If jobs are boring and repetitive or tasks are stressful, the ________ style of leadership is most effective. A directive B achievement oriented C participative D supportive
D
If leader-subordinate relations are good, position power is high and task is structured, the situation would be categorized as: A medium favorable. B unfavorable. C controlled. D favorable.
D
In expectancy theory, valence is: A the degree to which people are treated with respect, kindness, and dignity. B the perception that performance is related to subsequent outcomes such as rewards. C the perception that high levels of effort will lead to outcomes of interest like performance. D the anticipated satisfaction that will result from an outcome.
D
In the communication process model, the task of translating an idea into words is called: A decoding. B medium. C noise. D encoding.
D
Individuals with a high need for affiliation: A want to influence others. B have a strong need to be successful. C desire to make an impact on the organization. D want to be accepted by others.
D
Intergroup conflict: A occurs between team members. B occurs between two individuals. C occurs within the individual. D occurs between two departments.
D
Intrapersonal conflict is: A a type of conflict between two people. B conflict that takes place between different groups such as between different departments. C a process that involves people disagreeing. D a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.
D
Most research on leadership has been conducted on which of the following contingency theories of leadership? A House's path-goal theory B authentic leadership theory C Fieldler's contingency theory D transformational leadership theory
D
Negative reinforcement: A decreases the desired behavior. B reduces the frequency of undesired behavior. C decreases the frequency of negative behavior. D increases the desired behavior.
D
People-oriented behaviors include: A providing employees instructions. B structuring employee roles. C planning for increased employee performance. D treating employees with respect.
D
Research indicates which of the following findings regarding negotiations is correct? A Setting integrative goals is no more likely to improve the chances of arriving at an agreement than going into negotiations with adversarial goals. B Though men have a greater tendency to negotiate in a salary situation, they are no more successful than women in securing an increase. C Those who encounter anger during negotiation are likely to counter with an accommodation approach to negotiations. D Individuals who were unable to negotiate a deal in previous negotiation situations tended to have lower outcomes in subsequent negotiations than those who had initially negotiated deals in the past.
D
Research on Fiedler's Contingency Theory indicates which of the following? A Predictions about where high LPC leadership will be effective are supported more than those where low LPC leadership is effective. B There is full support for Fiedler's Contingency theory. C Fiedler's theory is a useful framework for thinking about which learned skills are useful in predicting leadership. D Fiedler's theory is important because it recognizes the importance of the leadership context.
D
Research on equity theory suggests: A those who feel over-rewarded experience guilt over the situation. B those who perceive inequity encourage their fellow coworkers to work less hard. C those who perceive inequity increase their work performance. D those who feel over-rewarded experience little distress over the situation.
D
Research on the direction of influence and the effectiveness of various influence techniques indicates all of the following EXCEPT: A extraverts are more likely to use inspirational appeal as an influence tactic. B rational persuasion is the most frequently used influence tactic across all functional groups. C the better the quality of relationship between the subordinate and supervisor, the more positively resistance to influence techniques are seen. D subordinate use of assertiveness and rationality as influence tactics lead to negative outcomes.
D
Research shows that when managers are dealing with conflict they prefer which conflict handling style? A compromising B accommodating C avoiding D forcing
D
Servant leadership: A is leading employees by aligning employee goals with the leader's goals. B refers to effective leaders who stay true to themselves. C involves structuring the roles of subordinates, providing them with instructions, and behaving in ways that will increase the performance of the group. D is a leadership approach that defines the leader's role as serving the needs of others.
D
Task-oriented behaviors are also called: A authoritarianism. B consideration. C laissez-faire. D initiating structure
D
The ability to influence those in positions lower than yours is: A peer influence. B upward influence. C diagonal influence. D downward influence.
D
The influence tactic that works most effectively in organizations that value democratic decision making is: A ingratiation. B coalition. C pressure. D consultation.
D
Which of the following is NOT an impression management category that an individual can use to accomplish the outcomes desired? A nonverbal B behavior C verbal D personality
D
Which of the following is a need based theory of motivation? A equity theory. B reinforcement theory. C expectancy theory. D ERG theory.
D
Which of the following is not an aspect of the verbal strategy of impression management? A what you choose to say B tone of voice C rate of your speech D intent of your speech
D
Which of the following statements regarding leader-member exchange relationships is INCORRECT? A A problem with a low-quality exchange relationship is that employees may not have access to a positive work environment. B When high LMX employees succeed, leaders credit the efforts they put forward and their high level abilities. C If a leader is unethical, employees may not want to have a relationship so as not to suffer from guilt by association. D All employees would like to have a positive relationship with their leader.
D
Which of the following statements regarding performance incentives is NOT true? A Employees who are heavily rewarded by commissions may neglect customers who provide them with a low probability of making a sale. B Profit sharing is not very effective at tying employee pay to individual effort. C Gainsharing programs can be successful if the payout formula is generous and employees can participate in the management of the company. D When awarded stock options, employees tend to hold on to them rather than sell them.
D
Your posture, hand gestures, and eye contact are all examples of what aspect of impression management? A personality B behavior C verbal D nonverbal
D
Collaboration is: A People exhibiting this style seek to avoid conflict altogether by denying it is there. They are prone to avoid making any decisions in which a conflict may arise. B In this style, the person gives into what the other side wants, even if it means giving up one's personal goals. C a middle-ground style in which individuals have some desire to express their own concerns and get their way but still respect the other person's goals. D Reaching one's goal or get their solution adopted regardless of what others say or how they feel. E The objective is to find a win-win solution to the problem in which both parties get what they want.
E
Employees with more complete information are no more committed to the change effort than those who have less than complete information. False True
False
People do not welcome change whether it is favorable or not to them. True False
False
Resistance to change is never a positive force for an organization. False True
False
Almost all managers surveyed suggest workplace politics exist in their organizations and that to be successful individuals must engage in politics. True False
True
Culture and reputation costs are intangible costs associated with any form of control. False True
True
Organizational change can be either radical or incremental. True False
True
Surveys indicate that resistance to change is one of the top two reasons why change efforts within organizations fail. False True
True
Those employees who feel they can perform well under a new system will be more committed to change. False True
True
Chloe and Francois are graphic designers at Highland Lithographics. Both have the same job description. Earlier this month, Chloe found out that Francois makes $12.50 an hour while she makes $11.00. What theory of motivation best explains why Chloe went to her boss to complain about the pay disparity?
equity theory
Nick's roommate is attending a networking event for his business fraternity this weekend. He says, "Nick, you are so good at going up to someone and starting a conversation. You always seem to know what to do and what to say. You never seem awkward and you can talk to anyone about anything. I want to handle this networking event well—give me some tips." Nick seems to be very
extraverted
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus."Students come to class and ask why they are not receiving syllabi. This question represents what aspect of the communication model?
feedback
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus."The email sent by the professor represents what aspect of the communication model?
medium
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus."If students try to go online to view the syllabus and the university's computer system keeps shutting down on them as they read the syllabus, the students are dealing with what aspect of the communication model?
noise
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus."Given the above scenario, the students have what role in the communication process?
receiver
A professor decides to save paper by posting her syllabus on the university's web-based course application program instead of printing it and handing it out during the first class. She sends an e-mail to all her students prior to the actual start of the course that reads, "Your syllabus is available on Courseweb. I will go over that syllabus during the first class but, since I am attempting to conserve paper, will not make a copy available to you. Students however, are welcome to print out their own copy of the syllabus."In this scenario, the professor has what role in the communication process?
sender
