MGMT 3013 smarkboomk 11
Demands created by individual differences
1. Cedrick tends to worry about things in his life, regardless of what's going on in his job or whether he is facing anything objectively stressful.
Self-management
1. Reflected in self-control, adaptability, and honesty
Contributes to employee engagement
1. Willis is well connected in the organization's social environment.
Self-esteem
1. Your general belief about your own self-worth
Lack of support for family demands
10. "Working mothers in this company have to choose between doing what it takes to get high performance evaluations and attending to their children's needs."
Self-efficacy
10. As Sheena was waiting for her CPA licensing exam to begin, she felt confident because she knew she had the material down and could answer the questions accurately.
Demands created by individual differences
10. Farrah is always on the go. She keeps a to-do list for everything, speed walks between meetings, and often feels impatient.
Contributes to employee engagement
10. Kalisha has started an informal Friday afternoon gathering to give her employees a chance to socialize and have fun together.
Does not apply
10. Represents how dependable, responsible, achievement-oriented, and persistent you are
A negative diversity climate
7. "This organization doesn't value ethnic diversity. It only cares about creating the false impression that it values ethnic diversity so that outsiders will think more positively about it."
Cognitive component of attitudes
7. After sitting through his annual performance review, Quinton thinks his boss is not doing a very good job of tracking employee performance.
Self-awareness
7. Iresa is very mindful of her feelings. If she experiences something that makes her feel angry, she immediately recognizes the change in her mental state and how it might affect her behaviors and decisions.
Contributes to employee engagement
7. Karin possesses a high amount of positive psychological capital.
Group demands
7. Teri's direct supervisor often ignores subordinates' concerns, manipulates others to get ahead, and engages in unethical behavior.
Emotional stability
7. Veronica makes a great leader and manager. She has a level head on her shoulders and is always measured and controlled in her responses when she is faced with conflict.
Fear of discrimination against majority group members
8. "If we hire too many Hispanic employees, pretty soon Caucasians won't have a chance to succeed here, even if they are more qualified."
Contributes to employee engagement
8. Abdul encourages his employees to take time for self-care, including meditation, exercise, and sleep.
Affective component of attitudes
8. Sasha hates the new office that she's been assigned to.
Social awareness
8. Teri is highly attuned to her employees' feelings and emotions and is able to empathize with what they are struggling with.
A negative diversity climate
1. "Minorities here know that the company doesn't truly care about them. When our workers from underrepresented groups get offers from companies that offer true support to their minority workers, they take those jobs immediately."
Behavioral component of attitudes
1. After reviewing a few of his tasks, Luciana tells her new assistant "next time I need something done well I'm going to give it to you!"
Stereotypes and prejudices
11. "There's ageism at this job everywhere I turn. From the twenty-somethings taking over the boardroom to the constant joking about how anyone over fifty is a dinosaur in the digital age, a person who isn't young is never allowed to forget it here."
Individual role demands
11. Devisha's manager tends to assign projects without giving much explanation for how employees' performance will be evaluated. Devisha is experiencing work stress because she has no idea whether she is performing well or not and won't be sure until her annual evaluation.
Resistance to diversity program priorities
12. "Employees don't need to be rewarded at annual review time for engaging in diversity efforts. They should be rewarded on objective job performance—plain and simple."
Work-life balance
12. Philip and his spouse just adopted a baby. Philip is taking a month of paternity leave, and because of this he knows he will likely miss out on being assigned to a project that he was looking forward to working on.
A hostile work environment for diverse employees
2. "It's difficult to concentrate on being my best at work and giving the company my all because of the incessant offensive comments, jokes, conversations, and emails that seem to define this place."
Cognitive component of attitudes
2. After spending only a few minutes on the phone with a customer service agent before his problem was satisfactorily resolved, Khushtar told the agent "your company does a really great job with tech support."
Social awareness
2. Allows you to show others that you care and to understand others' emotions
Work-life balance
2. Chien-Shiung has to miss his daughter's softball game because he is committed to a work meeting.
Decreases employee engagement
2. Feng's job is monotonous and offers him very little in terms of variety of work tasks.
Self-efficacy
2. Your belief about your chances of successfully accomplishing a specific task
Stereotypes and prejudices
3. "If we hire people from that culture, the quality of their work won't be up to the standards we adhere to in our culture because they just don't tend to be as ambitious."
Affective component of attitudes
3. Araceli loves digging into a challenging assignment at work.
Self-awareness
3. Enables you to read your own emotions and gauge your moods
Emotional stability
3. Indicates the extent to which you tend to be relaxed, secure, unworried, and less likely to experience negative emotions
Decreases employee engagement
3. Juliet doesn't trust her employees and therefore tends to micromanage them.
Individual task demands
3. Lourdes works as a barista at a very busy campus Starbucks location.
Fear of discrimination against majority group members
4. "Affirmative action programs do nothing but make it harder for qualified white males to get jobs."
Group demands
4. Danilo feels anxiety every morning on his commute to work thinking about the fact that he will be spending the next 8 hours with his coworkers who are neither kind nor helpful to one another.
Behavioral component of attitudes
4. Even though Frederick and his new employee got off on the wrong foot, he decides that he is going to give her another chance.
Locus of control
4. Indicates how much personal responsibility you take for your behavior and its consequences
Contributes to employee engagement
4. Keiko makes it a point to give her employees regular feedback about their performance.
Does not apply
4. The belief that you can perform well across a variety of situations
Resistance to diversity program priorities
5. "Why are we wasting time at LGBTQ sensitivity training? We should be attending to our real work."
Individual task demands
5. Ang manages the front desk at a New York City hotel and has to pretend that he is happy and cheerful all day long, even when customers are rude to him or his employees.
Self-management
5. Art has an impressive ability to remain cool, calm, and collected under great pressure, conflict, or emotional distress.
Self-esteem
5. Chao likes his job as an administrative assistant. He doesn't feel the need for fancy titles or a big office to feel as though his career is successful.
Affective component of attitudes
5. Hilario is aggravated by his new supervisor's overbearing style.
Contributes to employee engagement
5. Jeremy's manager at work is very supportive of his ideas.
Stereotypes and prejudices
6. "This job requires an employee who can finesse deals with groups of predominantly Japanese men. Anyone other than a Japanese male won't have the right background to be able to win the trust of potential clients."
Does not apply
6. Describes the degree to which you are trusting, good-natured, cooperative, and soft-hearted
Individual role demands
6. Norman works a full-time 8 to 5 job but also does consulting work on the side. He is stressed trying to decide whether he should take two days off from his full-time job, thus putting himself behind on tasks, in order to take advantage of a lucrative consulting opportunity.
Cognitive component of attitudes
6. Steve believes it's rude for his coworkers to respond to emails during team meetings.
Relationship management
6. The ability to communicate clearly, disarm conflicts, and build personal bonds with others
Decreases employee engagement
6. The overall climate at Marco's organization is negative and draining.
Organizational demands
8. Violeta's office feels overly stimulating to her. There are too many people crammed into the space, the overhead fluorescent lighting causes her daily headaches, and there are no walls to provide any quiet or privacy for employees.
Does not apply
8. Your belief in your ability to monitor your and others' feelings and to use this information to guide your thinking and actions
Lack of support for family demands
9. "We technically have a paternity leave policy on the books, but men here know that actually using that leave is frowned upon."
Organizational demands
9. Ahmed's company expects its employees to be available 24 hours a day. Last week he spent the weekend hiking with friends but was on his phone responding to emails half the time. He knew that if he ignored the emails his boss would reprimand him on Monday.
Behavioral component of attitudes
9. Lane leaves an uncomfortable job interview and calls her partner to say, "I would not take a job at that company if they offered me double my current salary."
Relationship management
9. Randal often helps his workers get through their interpersonal issues with one another.
Decreases employee engagement
9. Sophie works in an extremely high stress job and doesn't have the chance to alleviate the tension because she's so overwhelmed with her job.
Locus of control
9. When Willard's salespeople fail to meet their target, he feels as though he should have done more to support them and feels partially responsible for the shortcomings.
Storing in memory
Connor doesn't normally remember the details of each meeting in his department, but he won't likely forget last week's meeting because of a very heated exchange he had with a coworker.
Interpretation and evaluation
Hadya sees that her boss has been working behind a closed door all week. This is atypical because his door is usually open. Hadya wonders if her boss is avoiding the employees on purpose because he has something negative to tell them.
Extroversion
Kalisha is part of the sales force. She is friendly and outgoing, and she consistently is your top sales person.
Conscientiousness
Mariana is your company's head of governmental reporting. It is critical that her reports be submitted on time and accurately, otherwise the company could face stiff penalties.
Retrieving from memory to make judgments and decisions
One of Janelle's employees filed a complaint against her with senior leadership regarding a particular exchange between the employee and Janelle. The executive team asks Janelle to attend an informal deposition where they ask her to provide her recollection of what happened in the exchange between her and the employee on the day in question.
Openness to experience
Rashan is the director of your advertising department. Your company creates all of its own ads for your products. It is up to Rashan to conceive of creative and imaginative ad ideas.
Agreeableness
Ronald is a counselor in your company's employee assistance program. His job is to listen to employees who are having difficulties in their job or personal lives and help them work through them.
Selective attention
Sebastian was never aware of any racial discrimination happening in his workplace. However, a few months ago Sebastian felt strongly that he was the victim of racial discrimination at work, and now he notices it happening to others in the office as well.
Emotional stability
Xiuying is the head of security. It is important that she keep her cool during very tense situations, otherwise your employees and your company could face serious consequences.
