MGMT 3013 - SMARTBOOK

A company's ______ is the large-scale action plan that encompasses the company's vision and is used to create the direction for the business. A: forecast B: culture C: strategy D: structure

C: strategy

Philosophies, beliefs, and norms that are explicitly stated by the organization reflect its ______ values. A: observed B: espoused C: achieved D: enacted

B: espoused

One method of changing organizational culture is to provide structured ______ as an in-depth introduction to organizational values. A: rituals B: slogans C: training D: myths

C: training

Within a boundaryless organization, the ______ structure is also called a network structure. A: virtual B: supply C: modular D: hollow

D: hollow

What are the two types of information that organization charts reveal about organizational structure? A: Who specializes in what work B: Who reports to whom C: How employees are responsible D: How things get done

A: Who specializes in what work B: Who reports to whom

More positive organizational outcomes are associated with ______ cultures. A: market B: adhocracy C: clan D: hierarchy

A: market

A box-and-lines illustration showing the formal lines of authority and the organization's work specializations is called a(n) ______ chart. A: organizational B: values C: networking D: mission

A: organizational

Select all that apply According to Barnard's definition, which of the following examples represent organizations? (Choose every correct answer.) A: A crew of two people coordinating their activities on a commercial fishing boat B: The corporate headquarters of a global technology company C: A food cart outside a sports stadium run by a single individual D: A freelance graphic designer

A: A crew of two people coordinating their activities on a commercial fishing boat B: The corporate headquarters of a global technology company

What are three characteristics of an organization with a simple structure? A: Authority in a single person B: A flat hierarchy C: Dispersed authority D: Low work specialization E: A tall hierarchy

A: Authority in a single person B: A flat hierarchy D: Low work specialization

Select all that apply What are two suggestions for improving your adaptability in the workplace? A: Be more resourceful. B: Be reactive in learning situations. C: Rely on the knowledge of others. D: Be proactive in learning situations

A: Be more resourceful. D: Be proactive in learning situations

Click and drag on elements in order Place the steps you would use to determine your person-organization fit prior to a job interview in order, with the first step at the top. A: Create a list of your personal values, strengths, and weaknesses B: Create a list of the organization's values, strengths, and weaknesses C: Compare your values, strengths, and weaknesses to those of the organization, and prepare questions to ask a potential interviewer regarding P-O fit

A: Create a list of your personal values, strengths, and weaknesses B: Create a list of the organization's values, strengths, and weaknesses C: Compare your values, strengths, and weaknesses to those of the organization, and prepare questions to ask a potential interviewer regarding P-O fit

Which of these would be considered observable artifacts in an organization? (Choose every correct answer.) A: Decorations B: Sales C: Awards D: Rituals E: Values

A: Decorations C: Awards D: Rituals

Which are characteristics of clan culture? (Choose every correct answer.) A: Encourages collaboration among employees B: Promotes a feeling of family C: Emphasizes profits over employee development and satisfaction D: Structures work environment to aim at effectiveness and efficiency

A: Encourages collaboration among employees B: Promotes a feeling of family

View work or career changes as challenges to be overcome A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

A: Focus on being optimistic

Expresses the extent to which the organization focuses its attention and efforts inward on internal dynamics and employees versus outward toward its external environment and customers A: HORIZONTAL B: VERTICAL

A: HORIZONTAL

Which of the following are outcomes associated with various types of organizational culture? (Choose every correct answer.) A: Higher market share in clan and market cultures B: More positive organizational outcomes in market cultures C: Stronger quality and innovation in hierarchy cultures D: Higher financial performance in market and hierarchy cultures E: Higher customer satisfaction in clan and market cultures F: Higher market share in adhocracy cultures

A: Higher market share in clan and market cultures B: More positive organizational outcomes in market cultures D: Higher financial performance in market and hierarchy cultures E: Higher customer satisfaction in clan and market cultures

Select the types of organizational design. (Choose every correct answer.) A: Horizontal B: Open boundary C: Sectional D: Traditional

A: Horizontal B: Open boundary D: Traditional

Which factors must work in concert to produce successful strategic execution? (Choose every correct answer.) A: Organizational culture B: HR practices C: Employee diversity D: Organizational structure

A: Organizational culture B: HR practices D: Organizational structure

Which are advantages of ensuring you have good potential fit with an organization before accepting a position? (Choose every correct answer.) A: Positive work attitude B: Reduced intention to quit C: Fewer job responsibilities D: Reduced work stress

A: Positive work attitude B: Reduced intention to quit D: Reduced work stress

Which of the following represent learning-related tools that can be leveraged to change an organization's culture? (Choose every correct answer.) A: Role modeling B: Profits C: Coaching D: Training

A: Role modeling C: Coaching D: Training

Some of the strongest ways to embed organizational culture include which two of the following? A: Status symbols B: Rites C: Stories D: Rewards

A: Status symbols D: Rewards

Which of the following statements regarding horizontal design are true? (Choose every correct answer.) A: This design is also called a team-based design B: Cross-functional teams are eliminated C: Workgroups are used to improve collaboration D: Internal boundaries are broken down

A: This design is also called a team-based design C: Workgroups are used to improve collaboration D: Internal boundaries are broken down

A(n) ______ organization is a fluid, highly adaptive organization whose members are linked by information technology and collaborate on common tasks. A: boundaryless B: mechanistic C: centralized D: adjustable

A: boundaryless

Hierarchy of authority, one of the four common elements of organizations proposed by Schein, ______. A: is a control mechanism that ensures that the right people do the right things at the right time B: is represented by the arrangement of having discrete parts of a task done by different people C: unifies organizational members and gives everyone an understanding of the organization's reason for being D: coordinates individual efforts in an organization into an organization-wide effort

A: is a control mechanism that ensures that the right people do the right things at the right time

In organizational culture, a story is a(n) ______. A: narrative based on true events which is repeated in order to emphasize a particular value B: process by which people learn the values, norms, and behaviors required to participate as organizational members C: activity or ceremony that celebrates important accomplishments in the organization's life D: object or action that is used to convey an organization's most important values

A: narrative based on true events which is repeated in order to emphasize a particular value

With ______, an organization can parcel out the entire complex work effort to be performed by specialists, which results in greater efficiency. A: hierarchy of authority B: division of labor C: common purpose D: coordinated effort

B: division of labor

Organizations wishing to change their culture may alter their physical layout and design in order to: (Choose every correct answer.) A: recreate historical narratives B: encourage employee productivity C: send a strong message about the culture D: introduce new slogans and sayings

B: encourage employee productivity C: send a strong message about the culture

The readily apparent symbols and manifestations of an organization's culture are called its ______. A: espoused values B: observable artifacts C: basic assumptions D: vision statements

B: observable artifacts

A(n) ______ is a system of consciously coordinated activities or forces of two or more people. A: adhocracy B: organization C: team D: culture

B: organization

Functional organizational structures: (Choose every correct answer.) A: group activities around similar customers or clients. B: put employees with similar occupational specialties together in formal groups. C: are common in both for-profit and nonprofit organizations. D: put employees with diverse occupational specialties together in formal groups.

B: put employees with similar occupational specialties together in formal groups. C: are common in both for-profit and nonprofit organizations.

If an organization wishes to change its culture, managers can alter the types of ______ and status symbols they give out and to whom they give them. A: stories B: rewards C: rituals D: heroes

B: rewards

The number of people reporting directly to a given manager refers to ______. A: chain of command B: span of control C: horizon of specialization D:hierarchy of authority

B: span of control

In terms of organizational culture, a ______ is an artifact, act, quality, or event that conveys an organization's most important values to others. A: story B: symbol C: hero D: ritual

B: symbol

When is the ideal time to assess person-organization fit? A: Immediately after being hired B: Prior to an exit interview C: Prior to accepting a position D: During the first performance review

C: Prior to accepting a position

What occurs as a result of the horizontal organizational design? A: Employees are grouped around regional locations. B: People with similar occupations are put together. C: Teams are used to improve collaboration and work. D: Internal boundaries are strengthened.

C: Teams are used to improve collaboration and work.

Rites and rituals, which are activities and ______ used to celebrate important organizational events or achievements, can be leveraged in the process of culture change. A: slogans B: stories C: ceremonies D: communications

C: ceremonies

In order to implement a particular organizational strategy, managers must determine the right kind of organizational: (Choose every correct answer.) A: performance B: demonstration C: culture D: structure

C: culture D: structure

Coordinated effort, one of the four common elements of organizations proposed by Schein, ______. A: is a control mechanism for making sure the right people do the right things at the right time B: materializes in discrete parts of a task done by different people in the organization C: is represented by the coordination of individual efforts coming together into an organization-wide effort D: unifies employees and gives them a shared understanding of the organization's reason for being

C: is represented by the coordination of individual efforts coming together into an organization-wide effort

The type of organizational culture that has a strong external focus and values stability and control is a(n) ______ culture. A: adhocracy B: clan C: market D: hierarchy

C: market

The obligation you have to perform the tasks assigned to you in the organization is known as your ______. A: power B: authority C: responsibility D: delegation

C: responsibility

Organizations can use ______, activities that celebrate important events or achievements for the organization, to change the organization's culture. A: formal statements B: legends and myths C: rites and rituals D: slogans and sayings

C: rites and rituals

When employees share a narrative about an actual event that helped create an aspect of the company's culture, they are relying on ______ to symbolize the company's vision and values. A: rituals B: rewards C: stories D: goals

C: stories

Common purpose, one of the four common elements of organizations proposed by Schein, ______. A: arranges discrete parts of a task done by different people B: ensures the right people do the right things at the right time C: unifies members and helps everyone understand the organization's reason for being D: coordinates individual efforts into group effort

C: unifies members and helps everyone understand the organization's reason for being

A ______ culture has an internal focus and values flexibility rather than stability and control. A: hierarchy B: adhocracy C: market D: clan

D: clan

In the common elements of organizations, common purpose is realized through ______, which enables the work of individuals to combine in an organization-wide endeavor. A: hierarchy of authority B: span of control C: division of labor D: coordinated effort

D: coordinated effort

According to the competing values framework (CVF), organizational ______ varies along two dimensions. A: differentiation B: structure C: focus D: effectiveness

D: effectiveness

Formal statements can help to change an organization's culture by ______. A: outlining what is important to the organization through its acronyms, sayings, and slogans B: celebrating important achievements with activities and ceremonies C: creating narratives about events that happened in the organization D: embedding the culture in various organizational materials such as the mission, vision, and values statements

D: embedding the culture in various organizational materials such as the mission, vision, and values statements

When an organization has a central core of key functions and outsources others to vendors who can do them cheaper and faster, the organization is said to have a ______ structure. A: supply B: virtual C: modular D: hollow

D: hollow

The extent to which your personality and values match the climate and culture in an organization is referred to as person-______ fit. A: industry B: work C: role D: organization

D: organization

Managers can help to change the organization's culture by paying attention to which ______ they use as narratives to symbolize the organization's vision and values to employees. A: rites B: heroes C: rituals D: stories

D: stories

An organization comprised of many levels with narrow spans of managerial control is described as ______. A: flat B: wide C: horizontal D: tall

D: tall

______ refers to the rights inherent in a managerial position to make decisions, give orders, and utilize resources. A: Authority B: Power C: Responsibility D: Delegation

A: Authority

In organizational culture, a hero is a(n) ______. A: person whose accomplishments embody the organization's values B: process by which people learn the organization's required values, norms, and behaviors C: activity or ceremony that celebrates important occasions in the organization's history D: narrative that is repeated to emphasize a particular value

A: person whose accomplishments embody the organization's values

An organization that has authority centralized in a single person, as well as a flat hierarchy, few rules, and low work specialization, is using a ______. A: simple structure B: functional structure C: divisional structure D: matrix structure

A: simple structure

Which of the following statements are true regarding a market culture? (Choose every correct answer.) A: Effectiveness is achieved through the use of control mechanisms that measure efficiency, timeliness, and reliability. B: Customers, productivity, and profits take precedence over employee development and satisfaction. C: Employees are expected to work hard, react fast, and deliver quality work on time, D: It is driven by competition and a strong desire to deliver results.

B: Customers, productivity, and profits take precedence over employee development and satisfaction C: Employees are expected to work hard, react fast, and deliver quality work on time D: It is driven by competition and a strong desire to deliver results.

Maintain a desire to learn and improve your career readiness competencies A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

B: Display a proactive learning orientation

______ embed preferred culture by describing organizational philosophy, mission, vision, and values. A: Stories, legends, and myths B: Formal statements C: Slogans and sayings D: Rites and rituals

B: Formal statements

Expresses the extent to which an organization prefers flexibility and discretion versus stability and control A: Horizontal B. Vertical

B: VERTICAL

Identify the types of structures categorized as organizational designs with open boundaries. (Choose every correct answer.) A: Tall B: Virtual C: Modular D: Hollow E: Mechanistic

B: Virtual C: Modular D: Hollow

A control mechanism for making sure the right people do the right things at the right time is called hierarchy of authority or ______. A: span of control B: chain of command C: division of labor D: strategic management

B: chain of command

More positive organizational outcomes are associated with ______ cultures. A: adhocracy B: market C: hierarchy D: clan

B: market

What is the most accurate description of person-organization fit? A: How much the culture of the organization is related to the firm's long-term financial perspective B: The degree to which the organization's culture aligns with its strategic context C: A match between an individual's personality and values and those of the organization D: The education level of an individual and its relation to the job or tasks she or he performs at work

C: A match between an individual's personality and values and those of the organization

Which description best fits the adhocracy organizational culture? A: Best suited to companies that have established a stable market B: Driven by competition and a strong desire to deliver results, productivity, and profits C: Adaptable, creative, and quick to respond to marketplace changes D: Structured work environment aimed at achieving effectiveness and efficiency

C: Adaptable, creative, and quick to respond to marketplace changes

Look for solutions to challenges, rather than problems A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

C: Be more resourceful

According to Schein, which organizational feature unifies employees or members and gives everyone an understanding of the organization's reason for being? A: Division of labor B: Hierarchy of authority C: Common purpose D: Coordinated effort

C: Common purpose

Organizational design is concerned with which activities? (Choose every correct answer.) A: Excluding responsibility from the organizational structure B: Minimizing all forms of accountability within an organization C: Creating a structural design that will help an organization execute its strategies D: Creating structures of accountability and responsibility

C: Creating a structural design that will help an organization execute its strategies D: Creating structures of accountability and responsibility

Some businesses have created open-area workspaces where employees sit at desks that are side-by-side and no walls are between them. This is to foster collaboration among the staff. What aspect of culture change does this represent? A: Stories and legends B: Rites and rituals C: Physical design D: Formal statements

C: Physical design

_____ is the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy. A: Modification B: Assimilation C: Accommodation D: Delegation

D: Delegation

What is the primary cause of failure for strategic initiatives? A: Inadequate funding B: Executive interference C: Employee resistance D: Improper execution

D: Improper execution

Absorb, learn, and understand rather than hold grudges A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

D: Take ownership and accept responsibility

Authority in organizations means ______, meaning managers must report and justify work results to the managers above them and are responsible for performing assigned tasks. A: power B: groupthink C: delegation D: accountability

D: accountability

A(n) ______ culture values flexibility and has an external focus. A: clan B: hierarchy C: market D: adhocracy

D: adhocracy

An organizational structure where people with similar occupational specialties are put together in formal groups is called a ______ structure. A: modular B: team-based C: matrix D: functional

D: functional

Division of labor, one of the four common elements of organizations proposed by Schein, ______. A: coordinates individual efforts into a group-wide effort B: ensures that the right people do the right things at the right time C: unifies employees or members and gives everyone an understanding of the organization's reason for being D: is the arrangement of having discrete parts of a task done by different people in an organization

D: is the arrangement of having discrete parts of a task done by different people in an organization

An organization's ______ can pay attention to, measure, and control a number of activities, processes, or outcomes in order to foster a certain culture. A: mission B: strategy C: statements D: leaders

D: leaders

Try thinking about things such as "What surprised me about that situation?" or "What data might I be ignoring?" A: Focus on being optimistic B: Display a proactive learning orientation C: Be more resourceful D: Take ownership and accept responsibility E: Expand your perspective by asking different questions

E: Expand your perspective by asking different questions