MGMT 309 EXAM #1
workers become more productive if they receive special attention and sympathetic supervision from managers, and they create group norms that dictate acceptable workplace behavior, including acceptable levels of productivity
what are research findings that led to the rise of the human relations movement?
planning and decision making, organizing, leading, controlling
what are the 4 basic managerial functions?
planning, organizing, leading, controlling
what are the four key management activities used:
economic, political-legal, cultural
what are the three environmental challenges that managers functioning in a global context face?
managers can communicate easily with each other, remote work is more common, the pace of work has increased
what are ways the workforce has changed in the last several decades?
population size
what characteristic of high-potential/high-growth economies makes them of such interest to international businesses?
entrepreneur
what decision role is initiating change?
resource allocator
what decisional role is deciding how resources will be distributed?
disturbance handler
what decisional role is handling potential disruptions to the organization?
negotiator
what decisional role is representing the company in external negotiations and mediating internal negotiations?
diversity in organizations
what exists in a community of people when its members differ from one another along one or more important dimensions
desire to increase workforce quality
what factors have increased the diversity in organizations?
disseminator
what information role is forwarding information to others in the organization?
monitor
what information role is seeking information?
spokesperson
what informational role is providing information in a formal way to people outside the organization
liaison
what interpersonal role is coordinating people or organizations?
figurehead
what interpersonal role is fulfilling ceremonial duties as a symbol of the organization?
leader
what interpersonal role is managing employees?
managers may perceive numbers as objective facts, but the results of quantitative analysis are only as good as the underlying assumptions
what is a downside of the widespread use of the quantitative management perspective?
universal perspective
what is the perspective that certain management practices are the best choice for all organizations?
contingency perspective
what is the perspective that managers need to behave differently as appropriate for their organization's situation?
systems perspective
what is the perspective that the organization receives inputs, transforms them to outputs, and uses feedback to improve?
promote trade among nations
what is the primary mission of the World Trade Organization?
world trade organization
what organization seeks to promote international trade for all nations?
step 4
what step according to taylor's system of scientific management is: continue to plan the work, but use workers to get work done
step 1
what step according to taylor's system of scientific management is: develop a science for each element of the job to replace old rule-of-thumb methods
step 2
what step according to taylor's system of scientific management is: scientifically select employees and then train them to do the job as described
step 3
what step according to taylor's system of scientific management is: supervise employees to make sure they follow the prescribed methods for performing their jobs
the general agreement on tariffs and trade
what was the major stimulus to international trade following World War II?
quantitative
the _______ management perspective is valuable for automobile manufacturers that use computer simulations and modeling to study outcomes like fuel efficiency and collision damage
personally vouch for the truthfulness and fairness of their companies' financial disclosures
the sarbanes-oxley act effectively writes ethical leadership into law because it requires CEOs and CFOs to:
complementary and create an integrative framework that connects all the different management perspectives
the systems and contingency perspectives are...
scientific management
the theory that focuses in improving the performance of individual workers is known as _______
culture
the tone and shared norms and values of an organization can be called its:
goal orientation
this dimension is measured on a spectrum between aggressive and passive behavior.
ethical compliance
when a business has codes of conduct, training programs, and program review to ensure that employees behave in a socially responsible manner, it is managing its social responsibility through:
a system
when a manager treats an organization as an interrelated set of elements that work together, the manager is treating the organization as _________
decision making skills
when a problem occurs, immediately telling staff how to solve it is what management skill?
spending no more than needed to accomplish a task
when an organization is efficient, what is it doing?
culture
when the scenario mentions an "overwhelming work environment," which aspect of the organization's internal environment is it referring to?
employees
when the scenario refers to "sales associates", it is refering to which aspect of the internal environment?
a diverse workforce is a competitive advantage, and globalization offers opportunities to multicultural organizations
why do managers today value diversity and/or multiculturalism?
power tolerance
willingness to question a decision from someone in a position of power
technical skills
writing code to build websites is what management skill?
human, physical, financial, and information
people who pursue careers in management can expect their jobs to include the planning, controlling, leading, and organizing of organizational resources; by definition, the types of resources managers manage include __________ resources
administrative management
perspective that focused on managing the organization rather than the individual, was concerned with improving efficiency, and it was the first to identify the four basic management functions
quantitative perspective management
perspective that the made up of management science and operations management, it began to emerge in WWII, it involves creating mathematical models and equations to represent reality, and has become more prominent with increasing use of personal computers and integrated information networks
operations manager
a key responsibility of this job is to ensure that production meets quality standards (They manage the system that create the products)
neither effective nor efficient
a local freight company frequently dispatches trucks that are half full and the crates are often missing the address lables; the company is:
experience
a manager gains _______ by transferring to a different department to learn new skills
interpersonal, decision making, diagnostic, conceptual
all of the following are basic types of managerial skills:
the systems perspective
approach that recognizes environmental influences and interdependence of subunits of an organization
the contingency perspective
approach that recognizes situational differences and particular characteristics
data on sales, numbers on an income statement
examples of information used in the science of management?
diagnostic skills
figuring out that work is backlogged because agency employees do not have access to the data they need corresponds to what management skills?
conceptual skills
forecasting correctly that certain world events will disrupt the company's relationships with suppliers and customers corresponds to what management skills?
efficient, but not effective
frank wants to run a marathon in less than 3 hours. He made a schedule that should allow him to spend the minimum amount of time training while still improving his speed and endurance. frank is following his plan, but his running time is not improving. frank is:
a combination of education and experience
generally, how do individuals develop into successful managers?
decision making skills
giving subordinates prompt and helpful guidance to address problems that arise corresponds to what management skills?
though many behavioral theorists had simplistic assumptions about human psychology, their ideas led to contemporary ideas of organizational behavior which is broader and more open to complexity
impact of the behavioral management perspective today:
marketing manger
in this job, you would be working with advertising agencies to create appealing stories about our brand, Promote, & sell the product.
technical skills
interviewing job candidates corresponds to what management skills?
it provides a sense of heritage and helps managers avoid repeating the mistakes of others
knowledge of the history of management is helpful and important to managers because:
first-line managers
level of manager that supervise operating employees, in charge of basic organizational operation (Supervisors, coordinators, and office managers)
top managers
level of managers that is a smaller group, develop organizational goals and strategy (Vice Pres., CEO, CFO)
middle managers
level of managers that is often the largest group, focus on implementing policies set by managers above them. (Plant Managers & Division heads)
human
lou is a supervisor where he focuses on setting employee schedules and training new employees; lou's management role deals with ______ resources
classical management
the ideas that emerged in the early twentieth century to help improve the performance of individual works and whole organizations are known collectively as the ____________ perspective
shifting ethnic composition, increasing number and proportion of women, greater age/generational diversity
the modern workplace is changing in all of the following ways:
they serve as organizers of knowledge and road maps for action
theories of management are helpful and important to managers because:
job design, specialization and training; production quotas
what are examples of improvements developed by scientific management researchers?
organizational behavior
what refers to the idea that people in an organization will be more or less productive depending on a wide variety of factors?
more satisfied workers will perform better, and if managers show concern for workers then employees will be more satisfied
what were key assumptions of the human relations movement?
not-for-profit
working as an administrator at a public university is an example of management at a ___________ organization
generational
younger workers are more likely than older workers to prioritize their lives outside of work; this is an example of a ________ change
it has not met with universal acceptance among managers, and it does not predict individual behavior
what are examples of the limitations of behavioral management?
environmental changes had little permanent effect, what did impact workers was the attention they were getting
what describes what elton mayo and his associates concluded from the hawthorne studies:
organizational structures have become more rigid to protect against change
what is a way the workforce has NOT changed in the last several decades?
models of complex organizational processes
what is an important contribution of the quantitative management perspective to management theory?
marketing, financial, operations, human resources, administrative
which are kinds of managers in an organization?
human, financial, physical, informational
which are the 4 kinds of resources form their environment that all organizations use?
manager does basic functions like organizing, leading, and controlling towards an organization's resources in order to meet their goals efficiently and effectively
which best describes what a manager does?
it was concerned with improving efficiency and work methods for individual workers
which describes scientific management best?
to learn how and why managers and organizations have succeeded, failed, or changed what they did over time
why is it important for managers to study history?
to discover different ways to improve their company's performance and worker satisfaction
why is it important for managers to study theory?
history and theory
a book which analyzes how labor shortages in the early 1900s led to the development of ways to improve workers' performance is a book about _______
history
a book written about the companies which succeeded and failed during the great recession is a book about ______
leader
management role who trains employees
true
T/F effective control means regular measurement and course correction
true
T/F effective organizing includes making sure teams are optimally designed
false
T/F employees in the workplace today are increasingly younger and male
owners
the people with legal property rights to the organization are the ____________
true
T/F employees take ethical cues from top management who help define organization's ethical culture
false
T/F frederick taylor is the father of management science
true
T/F internal environment is composed of the organization's owners, boards of directors, employees, physical work environments, and cultures
true
T/F introducing outsiders into key managerial roles is one essential strategy to change culture
false
T/F management science is categorized with the behavioral management perspective
true
T/F management science is not the same as scientific management
internal
one employee telling another about the organizational culture belongs in the ________ environment
mathematics
operations management uses ______ to improve the efficiency of business operations
frederick taylor
which scientist was primarily associated with the development of scientific management?
elton mayo
which scientist was primarily associated with the hawthorn studies?
nineteeth-century industrialists and mathematicians
who among the following were the earliest people to study management?
ancient egyptians and sumerians
who among the following were the earliest to use management?
shareholders
who are the owners of this company?
robert owen
who was one of the first managers to recognize the importance of human resources?
changing demographics, legislation and legal action, increased awareness that diversity improves the quality of the workforce, the globalization movement
why are most organizations becoming more and more diverse and multicultural?
true
T/F managers must tread carefully when deciding whether to change a dysfunctional culture or to keep one that nonetheless functions well
false
T/F moral judgment is not appropriate to exercise when confronting an ethical issue
true
T/F one appropriate method of managing ethical behavior is to formalize expectations in an ethics code
true
T/F relevant values or norms include utility, rights, justice, and caring
false
T/F simple changes like staging new ceremonies and adopting new slogans cannot alter culture
true
T/F sometimes mergers on the emergence of rival groups inside an organization lead to culture problems
true
T/F the controlling function should be practiced regularly, not just at the end of the year
true
T/F the four basic managerial functions are planning and decision making, organizing, leading, and controlling
false
T/F the four basic managerial functions are planning and decision making, organizing, leading, and strategizing
false
T/F the government can only indirectly regulate businesses; directly regulating them is unconstitutional
theory
a book designed to help employees work more efficiently is a book about management ________
true
T/F the manager must comprehend the current culture before determining whether it should be kept or modified
planning
determining what milestones a project needs to meet so a product launches on time is an example of:
equipment, such as machinery, or buildings
physical resources:
characterized by a concern for both individual and group behavior
the behavioral management perspective is best described as:
challenging the idea that employees behave like cogs in a machine, and focusing managers' attention on the importance of group dynamics in organizations
which are contributions of behavioral management researchers to today's practice of management?
true
T/F the most favored nation principle (MFN) states that if a country gives another preferential treatment, al other signatories must also receive that treatment
board of directors
The "nine senior-level dillard's managers and one independent manager" constitute which aspect of the internal environment?
legal compliance
The National Highway Traffic Safety Administration fined two heavy-duty truck manufacturers $44 million for failing to initiate safety recalls of vehicles in a timely fashion as required by federal regulation. The manufacturers will need to do a better job at _____________ with regulations and laws.
market economies
The economies of the United States, Japan, and Germany are all ___________ , in that they allow the factors of supply and demand to determine business strategy.
importing
What approach to international business is Mainstreet Collection using to source its goods?
proactive
taking the initiative to start a nonprofit to meet a community need is an example of ________ stance toward social responsibility
procedural
"customers think the process for determining refunds is fair." is an example of __________ justice
interpersonal
"employees feel that their managers treat them with respect" is an example of ________ justice
threat of new entrants
"it costs little to try to become a youtube star" is an example of ________ of porter's model
informational
"management feels that the board of directors sets company policy only after studying information from all departments" is an example of _________ justice
power of buyers
"not many students earn top scores so some universities offer generous scholarships" is an example of ___________ of porter's model
theory x
"people are naturally lazy" aligns with what approach?
theory y
"people are often underutilized at work" and "people seek responsibility when conditions are favorable" align with what approach?
distributive
"the sales force thinks it is fair for the company to pay top sellers more." is an example of _________ justice
competitive rivalry
"two companies engage in an intense price war, cutting deep into their profits" is an example of _______ of porter's model
passive goal behavior
A high premium on personal relationships
uncertainty avoidance
A resistance to change and ambiguity
planning
A wedding organizer sets a budget for a wedding with the engaged couple. which management function?
mercosur
As you assess the upside of expanding into Argentina, you research its existing trade agreements with other countries. Of which economic community is Argentina a part?
controlling
At a research lab, the manager allows scientists the freedom to explore their research interests, but still checks to make sure that their results add to the company's bottom line. which management function?
government stability, incentives on trade, controls on international trade, and economic communities
the political-legal environment is characterized by which of the following?
a country that values material goods at discount prices
Because Walmart's retail approach is big stores with a large selection of merchandise at discount prices, in which country should Walmart experience the most success?
import tariffs
Because you will be exporting Malbec wine, you won't be subject to Argentinian _________ , which are taxes levied on goods coming into the country.
culture
a slogan is part of the company's ________
control and access to foreign markets
Disney invested approximately $4 billion to construct a Disney theme park and resort near Shanghai, China. What considerations were important to Disney in choosing its approach to international business?
communication skills
giving subordinates clear instructions so they feel confident they are doing the right thing corresponds to what management skills?
Acquiring an existing retailer in a country allowed Walmart to begin with managers who understood the local culture and the existing distribution system.
Explain why Walmart has had most of its international success by entering country markets through acquisition.
regulators
Federal Equal Employment Opportunity Commission (EEOC) is a part of the ________ dimension of the task environment
an export restraint agreement
If Argentina was concerned that the United States might impose higher tariffs or quotas on Argentine wines being exported into the United States, Argentina could agree to ___________ , which would voluntarily limit the volume or value of the wine Argentina exports.
licensing
Kirin Brewery, Japan's largest producer of beer, allows the Eagle Brewery in England to manufacture beer to Kirin's specifications and market the beer as Kirin Beer. Kirin Brewery earns a royalty on the beer sold in England. Which approach to international business is Kirin Brewery using?
international business
Mainstreet Collection is a producer and wholesaler of gift items and soft goods. Located in Washington, NC, it sells its goods to more than 100 retailers in the United States. To keep the price of goods low, manufacturing is outsourced to facilities in China. What level of international activity best describes Mainstreet Collection?
true
T/F different aspects of the internal and external environments are more or less important for different organizations
infastructure
Netflix recently expanded its streaming media service to Argentina, indicating that Argentina's _________ was sufficiently attractive to warrant an investment, despite other concerns.
power tolerance
Perceived equalities in the relative power of people
false
T/F a company always have the same culture throughout the entire organization
true
T/F a major way to shape culture is by bringing outsiders into important leadership positions
false
T/F before the twentieth century, there was no significant practice of management
true
T/F boards of directors are considered responsible for unethical behavior that happens in their organization, even if they are not directly involved
true
T/F cultural problems can arise when two companies with different cultures merge
true
T/F culture can be maintained by rewarding and promoting people whose behaviors are desired
pacific asia
The global economy is dominated by three mature market systems, which include North America, Europe, and _________
general agreement on tariffs and trade (GATT)
The international trade agreement that first incorporated the principle of most favored nation (MFN) status was the __________
infastructure
The presence or absence of power plants, railroads, highways, communication systems, and ports—a country's _________ —is a major concern to businesses.
culture
The video game company has the slogan "challenge everything." this slogan is part of the company's __________
Even though Walmart has international operations in 27 countries, its headquarters is in the United States. Companies operating in multiple countries—but with its primary business based in a single country—are multinational companies (MNCs).
Walmart claims to be a global business. How do you explain Walmart's level of international business to its leadership team?
Focus on the management function of control. Control will provide the benefit of operational efficiency, which will enable Walmart to be the low cost leader in the Brazilian market.
Walmart's leadership team wants your advice on how to be more successful in Brazil. What management function do you recommend Walmart focus on?
acquisition of existing business
Which strategy for entering new country markets do you recommend for Walmart?
licensing
________ requires a company to pay sales-based royalty
procedural
_________ justice is people's perception of how fair organization processes and protocols are
informational
_________ justice is people's perception of how fairly data and knowledge are used in making decisions
distributive
_________ justice is people's perception of how fairly rewards and positive outcomes are allocated
interpersonal
_________ justice is people's perception of how fairly they are treated in their interactions with others
multiculturalism
__________ in an organization is best reflected when the people comprising an organization represent different cultures and have different values, beliefs, behaviors, customs, and attitudes
general enviornment
__________ includes economic dimension, technological dimension, sociocultural dimension, political-legal dimension, international dimension
a domestic
a company that operates in only one country is ___________ business
a subsystem within a system
a department within an organization is _________
single integrated system
a globalization focus means that managers operate an international organization as a ________
lower taxes
a government may offer __________ as an incentive to promote international trade
aggressive goal behavior
a high premium on material possessions and money
strategic alliance
a joint venture is a type of _________
suppliers
a maker of accounting software, to businesses that use the software are a part of the ________ dimension of the task environment
competitors
a manager who is considering entry to a new market must carefully consider all aspects of the environment as it relates to that market, including any obstacles posed by _________ who already have established relationships with suppliers and customers.
internal
a manager's policy of letting employees have friday afternoons off belongs in the ___________ environment
strategic alliance
a partnership between two or more businesses for mutual gain
an economic community
a set of countries that mutually agree to reduce trade barriers among them is ___________
strategic partners
a supplier and a customer with a revenue-sharing contract are a part of the ________ dimension of the task environment
international
a supplier in another country that provides goods to a US organization is a part of the ________ dimension of the general environment
import/export
access to foreign markets is an advantage of ___________
joint venture
access to materials and technology is an advantage of ___________
uncertainty orientation, power orientation, time orientation, goal orientation, and social orientation
according to geert hofstede, the five dimensions that influence individual behaviors and attitudes are:
personal contacts, lobbying, political action committees
all of the following are ways that organizations influence the government:
legal compliance, ethical compliance, philanthropic giving
all of the formal organizational actions for managing social responsibility:
joint venture
allows two or more businesses to partner in the creation and ownership of a new enterprise
uncertainty acceptance
an affinity for change and new opportunities
a market economy
an economy characterized by private business ownership & an economy where allocation of resources is determined by the market forces describes what?
begins to sell to customers in another country
an organization becomes more multicultural when it _________
complex but stable
an organization faces moderate uncertainty when the environment is _______
specifically different genders, ages, ethnicities, and religions
an organization is diverse when there are many difference, ______________, among the people in the organization's environment
direct influence
an organization that begins to source materials from more suppliers to ensure it always has materials is responding to change with ___________
an open system
an organization that interacts with its environment is _______
culture
an organization's __________ can be shaped by symbols, stories, slogans, and more
entropy
as environmental forces change - including consumer shopping patterns and the power of competitors - companies seek to remain relevant; they seek to avoid __________
productivity
as scientific management developed, employee performance was primarily measured in terms of _______
task
auditors from the IRS sent to review tax records belongs in the ________ environment
power orientation
authority may be viewed as arising either from someone's formal position or from alignment of ethics or interests
It is less than optimal.
because 68 percent of google's workforce is male and about 90 percent is white or asian, what can be inferred about decision making at google?
task
both the internal and external environments are present in organizations; the general environment and the _________ environment are the two layers that make up the external environment
controlling
management function of tracking and improving activity in the organization
customers
car manufacturers, relative to makers of car parts are a part of the ________ dimension of the task environment
a change in
choosing a new CEO from outside the firm tends to signal _______ culture
communication skills
choosing to convey information in an email, a direct message, or a slide presentation based on the type of information and the audience is what management skill?
obstructionist
claiming a product does something it does not is an example of ________ stance toward social responsibility
bureaucracies, like government organizations, utilize the bureaucratic procedures first proposed by weber
classical management remains relevant to contemporary managers; in which of the following current situations is the relevance of classical management apparent?
industrial jobs are designed to ensure speed and efficiency
classical management remains relevant to contemporary managers; in which of the following current situations is the relevance of classical management apparent?
leading
management function of using influence to motivate employees
task environment
competitors, customers, regulators, strategic partners, and suppliers are all included in the ______________
technological
computer software is a part of the ________ dimension of the general environment
direct investment
control is an advantage of ___________
organizing
creating two departments and placing one manager over each is an example of:
task
customers are a part of the ______ environment
decision making
deciding to increase customer satisfaction by keeping prices low instead of by stocking more types of merchandise is an example of:
time management skills
delegating tasks to others when possible is what management skill?
technological
development of new methods to measure oil pressure in deep-sea wells after existing mechanisms had failed is a part of the ____________ general environment dimension
uncertainty orientation
dimension is measured on a spectrum between acceptance and avoidance
social orientation
dimension measured on a spectrum between individualism and collectivism
diagnostic skills
discovering that the main reason a nonprofit organization has trouble attracting donations is that members of the community misunderstand its mission is what management skill?
direct investment
disney theme parks are a form of _________
licensing
enables a company to permit another company to manufacture and/or market its products
maquiladoras
enables major corporations to establish light assembly plants in northern mexico
controlling
ensuring that the organization is operating efficiently when people are in different locations and come from different cultures is challenging, so managers may need to make an extra effort to fulfill the _________ function of their jobs
what is right and what is wrong
ethics is an individual's set of beliefs about ___________
threat of substitute products
extent to which alternative products/services affect the need for existing ones
power of buyers
extent to which buyers in an industry can influence the supplier
threat of new entrants
extent to which new competitors can easily enter a market
the power of suppliers
extent to which suppliers can influence potential buyers
strategic alliance
fast entry to market is an advantage of _________
the most favored principle
general agreement on trade and tariffs includes what principle?
information management
getting more data about the environment is known as _________
consumers in these markets lack wealth and will be price sensitive
gillette has the largest market share in men's razors and blades, products that offer little growth potential. The planning team wants to pursue a high-growth/high-potential market. As an expert in international business, what do you tell the team?
contemporary management issues
globalization, quality and its relationship to productivity, an unpredictable economy, the role of social media
direct investment
greater complexity is a disadvantage of ________
accommodative
helping a youth center after the center requests assistance is an example of ________ stance toward social responsibility
importing/exporting
higher transportation costs is a disadvantage of __________
pursue various options to enter foreign markets, including direct investment, and they may use specialists to manage international activities
how do midsized companies usually participate in the international business environment?
important ethical issues in information technology
how much personal data firms collect, what firms do with data that they collect, how much privacy people are entitled to, and offering individuals access to their private data online
a mix of public and private ownership with some risk of nationalization
how would you describe the nature of property ownership for businesses in argentina?
spokesperson
management role who gives a series of media appearances to answer questions about the organization's actions
express the new culture through rituals, develop a clear vision of what the culture should be, reward employees who align with the new culture
if a manager has decided that the organizational culture should change, what actions should they take?
quantitative management
if a manager measures which location has the most traffic and includes that information in a model to predict store profits by location, which management perspective is she using?
strategic alliance
if a manager signs an agreement with another company to cooperate in business for their mutual benefit, which approach is the manager using?
lobbying
if an organization hires a representative to try to persuade legislators to pass a law that would benefit the organization is an example of __________
entropy
if managers do not make adjustments in response to feedback from the environment, what happens in the organization?
synergy
if multiple subsystems work better because they are designed to work together, what is happening?
political action committees (PACs)
if several arts organizations establish a group to raise funds to elect politicians who support government funding of the arts is an example of ___________
personal contacts
if the director of a nonprofit emails the head of a government agency to ask for a grant is an example of _______
favors
if the head of a company gives legislators discounts on services is an example of ________
an alliance/partnership
if two organizations seek an advantage by working together toward a common goal while retaining separate identities, they are engaged in _________
planning and decision making
in which aspect of management is a broad understanding of environmental and competitive issues important?
sociocultural
increased public concern over environmental impacts of the energy industry is a part of the ____________ general environment dimension
importing
involves buying goods and services from abroad
exporting
involves producing goods and services locally in one country and selling it abroad
economy
manager considering whether to begin business activity in a country takes into account whether that country's __________ would allow free trade and private ownership
the culture aligns well
managers should seek to maintain the organizational culture when _________ with the organizational environment
henry fayol
which scientist was primarily associated with the development of administrative management?
decisional, interpersonal, informational
kinds of managerial roles:
licensing
lack of flexibility over time is a disadvantage of __________
political-legal
law passed by congress is a part of the ________ dimension of the general environment
strategic alliance
limited control of the business is a disadvantage of ________
import/export
low capital investment needed is an advantage of ___________
importing/exporting
low cost is an advantage of _________
economic
low investor confidence in oil companies after the explosion is a part of the ____________ general environment dimension
defensive
making products that comply with safety regulations but do not use the latest safety technology is an example of ________ stance toward social responsibility
organizing
marketing manager at a soft drink company works with an advertising agency in france and the goal is to reduce advertising costs by creating a video that goes viral. which management function?
people do not like to work and prefer to be directed
mcgregor's theory x:
people are often internally motivated and will accept responsibility
mcgregor's theory y:
leading
meeting one-on-one with subordinates to discuss their strengths and opportunities for improvement is an example of:
import/export
no need to adapt products to local preferences is an advantage of ___________
proactive stance
organizational approach of embracing responsibility and seeking new wats address social and environmental problems
obstructionist stance
organizational approach to do as little as possible to solve social and environmental problems
defensive stance
organizational approach to fulfill legal obligations but do nothing beyond that
accommodative stance
organizational approach to go beyond legal obligations to address social and environmental problems
general social welfare
organizations are considered responsible to their stakeholders, the natural environment, and what?
internal environment
owners and employees are a part of an organization's ___________
time orientation
people may be oriented to long-term or short-term rewards
sociocultural
perception that shopping online is smarter is a part of the ________ dimension of the general environment
classical management
perspective the many ideas from are still used today including the four basic management functions and max weber's ideas about bureaucratic methods, and ideas from it may apply better in simpler more stable organizations rather than dynamic and complex ones
licensing
profits over a long period is an advantage of _________
mathematics
quantitative management focuses on using ________ to improve decision making and efficiency
conceptual skills
realizing correctly that a new feature will be more popular with customers is what management skill?
interpersonal skills
realizing that a colleague is upset and talking to that person to soothe their feelings is what management skill?
theory X
refers to the idea that people in an organization will be productive only if managers control and coerce them
a tariff
tax on goods that are shipped from one country to another is _______
conduct a social audit to identify what was accomplished
the NFL focused on an anti-domestic violence initiative as part of its social responsibility efforts. If you were the manager leading the initiative, how would you most thoroughly evaluate its effectiveness?
efficiently
scientific management began as managers faced labor shortages in a time of business expansion; consequently, the focus of scientific management is how to use labor __________
joint venture
shared ownership is an advantage of ___________
ways organizations influence environment directly
signing long term contracts with suppliers, changing prices, creating new products, reaching new customers, becoming its own supplier
a boundary spanner
someone within the organization who has contacts outside the organization is said to be a _______; such individuals are often very useful for collecting information about the organization's external environment
general
the availability of new forms of energy with less detrimental impact to the environment belongs in the ________ environment
collectivism
the cultural belief that the needs of the group as a whole come before the needs of one person
political-legal dimension
the degree to which a government regulates business relates to the __________ of the general environment
economic system, nature of property ownership, natural resources, infrastructure
the economic environment includes:
direct investment
the establishment of facilities in a foreign country
market system
the european union is a __________ ; it member countries engage in high levels of trade with one another and keep trade barriers to a minimum
the degree of homogeneity
the extent to which the environment is relatively simple or relatively complex
the rate of change
the extent to which the environment is relatively stable or relatively dynamic
lighting in the workplace affected productivity
the first study conducted at the hawthorn plant as part of what is now known as the hawthorn studies sought to assess whether ___________
human behavior
the hawthorne studies determined that _____ was much more important in the workplace than previously believed
economic
the inflation rate is a part of the ________ dimension of the general environment
general environment
the international dimension is a part of the _________
general
the introduction of tablet computers belongs in the ________ environment
understanding the cultural environments int eh respective country markets
the leadership team asks you to diagnose the aspects of the international environment with which it has struggled the most. What is your diagnosis?
avoid the mistakes of the past
the most important reason for today's managers to study the history of management is so they can ________
competitive rivalry
the nature of competitive relationships between dominant firms in the industry
they are like water to a swimmer
the organization's environments are helpful and important to managers because:
consumer confidence improves and people feel they have more discretionary income, people increasingly acknowledge the role of pets as part of the family, petcube is a technological innovation that provides dogs with a safe environment for play at home when owners are away
top dog academy is a dog day care provider, which issues are part of its general environment?
competitiors
two nonprofits that rely on the same donors are a part of the ________ dimension of the task environment
synergy
united airlines and continental airlines decided to merge in part because the companies had a little overlap in their domestic routes and hubs; this is an example of __________
direct investment
use of existing facilities is an advantage of _________
domestic business
vacasa is a vacation rental and property management company headquartered in oregon, that has a network of over 25,000 properties across the US, from NH to hawai'i. What level of international activity best describes ?
businesses have enormous power already and giving them control of social programs will be too much power, and the purpose of a business is to make a profit for its owners not to solve social problems
which are arguments against businesses practicing social responsibility?
members of the board of directors
which are elected by shareholders to represent their interests?
the need to establish trust with customers by pledging to protect their private data, and the need to have a corporate data privacy policy
which are examples of ethical issues in formation technology?
employees, the organization, economic agents
which are the three identified groups which make up the three areas for special concern for managers?
natural resources
which aspect of Argentina's economic environment are international businesses most likely to perceive as attractive?
the potential risk of nationalization
which aspect of argentina's political/legal environment most concerns you?
india
which country could best be described as a high-potential/high-growth economy?
european union, nafta, and pacific asia
which fall under a market system? (3)
controlling
which management function: Can we expect for deadlines to be respected?
organize
which management function: How much authority and span of control should we give our local managers in each country facility?
planning
which management function: How strong is the infrastructure in our prospective markets?
planning
which management function: Should we enter an emerging market?
planning
which management function: Should we invest in our own manufacturing facility in an emerging market?
planning
which management function: What are our foreign competitors doing in each market?
organizing
which management function: What benefits should we offer expatriates?
leading
which management function: What will most motivate employees of different cultural backgrounds?
control
which management function: will we need to enforce close supervision in foreign locations?
behavioral management perspective
which management perspective is most closely aligned to industrial psychology?
how employees treat the organization, how the organization treats its employees
which of the following are areas of ethical concern for managers?
city gives people low-interest loans if they open businesses in a certain neighborhood, or lawmakers pass a law giving tax breaks to certain companies
which of the following are examples of indirect government regulation of business?
encouraging employees to come forward when they discover wrongdoing within the business, and working to correct any reported misdeeds that occurred inside the organization
which of the following are examples of promoting social responsibility via whistle-blowing?
south africa, india, brazil
which of the following countries have been commonly considered as having high-potential economies?
canada, mexico, and united states
which of the following countries were signatories to the (NAFTA)?
stakeholders
which of the following terms best describes all the people to whom an organization is socially responsible?
leading
George Steinbrenner shared his passion for winning to everyone in the New York Yankees organization. He is quoted as having said, "Winning is the most important thing in my life, after breathing. Breathing first, winning next." which management function?
interpersonal skills
recognizing that some team members enjoy public recognition of their accomplishments, while others would prefer to be tanked in private corresponds to what management skills?
controlling
requiring employees to remain within a fixed budgetary limit when purchasing supplies and travel for the company is an example of:
human
target has posted a job description for the following position: selecting prospective employee serving as liaison with managerial staff and other colleagues; which type of organizational resource will this job manage?
create group norms that influence how productive they are
the hawthorne studies were the first to show that workers ________
false
T/F operations management focuses on developing mathematical models and equations
true
T/F organizations with overriding missions like providing healthcare, administering social services, and supporting education are usually not-for-profit
false
T/F management is a science and NOT an art
false
T/F in recent years, popular best-selling books have not had significant influence in the practice of management
false
T/F leading is solely the responsibility of the manager
organizing
management function of arranging resources to accomplish goals
planning and decision making
management function of articulating organizational goals and identifying how to achieve them
leading
management function of influencing members of an organization to act towards accomplishing the organizations goal
controlling
management function of monitoring activities and making corrections
entrepreneur
management role who urges the top leaders of the organization to adopt a new strategy
mathematical models
management science uses ___________ to aid in decision making and measuring results
human resource manager
this position has primary responsibility for workforce planning, including hiring and developing the talent the company needs to be competitive (Also fire problem employees)
time management skills
using features in email, calendar, and messaging apps to stay organized corresponds to what management skills?
identifying the essential functions of managers, identifying the importance of how an organization is structured
what are examples of improvements developed by administrative management researchers?
