MGMT 309 Final

Pallavi knows that if she can achieve the goals set by her manager, she is likely to receive a bonus. In this case, what does the setting of goals serve as for Pallavi?

A source of motivation

Pollack Food Services supplies meals for all the schools in the Culver City public school system. In Pollack Food Services task environment, the school system is considered to be a _____.

customer

Which area of classical management should you study to learn more about managing the total organization?

Administrative

Which of the following describes any person whose primary responsibility is to carry out the management process?

Manager

Which is an international strategy in which a company attempts to combine the benefits of global scale efficiencies with the benefits and advantages of local responsiveness?

Transnational

Where does any effort to enhance ethical behavior in the workplace begin?

With top management

The language, values, symbols, and beliefs that guide behavior in a country are that country's _____.

cultural environment

As the most common form of decision-making groups, which of the following includes members who openly discuss, argue about, and agree on the best alternative?

Team

Woojin often meets with government officials and executives of other organizations to shape policy and industry standards. In which level of management is Woojin?

Top manager

Which of the following is typical behavior for an organization when it resists the need for business process change?

Consuming its own resources

Which of the following refer(s) to an approach to motivation that tries to answer the question, "What factors motivate people?"

Content perspectives

What does an organization use to manage its operations across several industries and several markets simultaneously?

Corporate-level strategy

What is the set of strategic alternatives from which an organization chooses as it manages its operations simultaneously across several industries and several markets?

Corporate-level strategy

Olesia is a strong believer in corporate social responsibility. Which argument would support Olesia's view?

Corporations are citizens in our society.

Ozlem's organization has experienced tremendous growth over the last three years. She uses functional departmentalization. Why might this become a disadvantage for her?

Employees have a narrow focus on their own unit, not the total system.

The firefighters in several cities in the area have been working long hours, and they feel they are underpaid. They have been picketing for increased wages, additional staff, and fewer hours. However, they are considered essential to the security of the country. What can be done to force them back to work?

Enforce the National Emergency Strike provision.

Which of the following is true of organizational structure?

It encompasses designing jobs in an organization.

Which of the following is true of vertical communication?

It involves a superior and a subordinate.

Which of the following is true of an interest group?

It is created by its own members.

Which of the following is true of attribution?

It is dependent on consensus, consistency, and distinctiveness.

What happens to speed and effectiveness when using product departmentalization?

It is enhanced.

What is a key advantage of oral communication?

It promotes prompt feedback.

Which is an approach to social responsibility in which firms do as little as possible to solve social or environmental problems?

Obstructionist stance

Dajhia has always been good with change, and she has a broad interest in others. She is curious, imaginative, and creative. Which of the Big Five personality traits is Dajhia considered to be high in?

Openness

Which Big Five personality trait refers to a person's rigidity of beliefs and range of interests?

Openness

Which of the following describes the managerial activities used by an organization to transform resources into products or services?

Operations management

Ralph C. Davis suggested two different kinds of spans, which depend on the position in the organization. Which type of span did he suggest for lower-level managers?

Operative

What is a potential downfall when using a SWOT analysis?

Subjective assessment

Which of the following suggests that each person within an organization must have a clear reporting relationship and report to only one boss?

Unity of command

Manoj noticed a problem in the production process, and he thinks it is important enough to share with his manager. Which type of communication flow will Manoj use to share information with organizational leadership?

Upward

Apoorva is conducting performance reviews with each of her team members. She will meet with each individually to share areas they do well in, and areas that need improvement, and listen to their plans and goals. Which flow of communication is Apoorva using?

Vertical

Anna is the sales manager for Wheelright Glass Products. She has a sensitive announcement to make to her team of 12 sales representatives. She wants to meet with each of them independently so that she can discreetly address any of their individual concerns. Anna has outlined the points that she needs to convey so that the message is consistent and useful when presented to each employee. To prevent the message from being communicated to members of her team with whom she has not yet spoken, which type of communication network pattern does Anna need to maintain?

Wheel

When would oral communication be the most effective form of communication?

When media richness is most important

When is a multidomestic strategy particularly effective for international firms?

When there are clear differences among markets

What is one of the key questions that must be addressed by a manager who wants to be effective in the international market?

Whether the firm should focus on regionalism or globalization

Which of the following would be an organizational change that would fall into the category of technology and operations?

Work processes

Which form of communication is most appropriate if you need to keep a permanent record of the exchange?

Written

Geert asked his two top managers, Payal and Aisha, to meet with employees and explain the upcoming merger. Which communication network did Geert use to share this information with his entire staff?

Y

The need to provide structure and direction to enable a growing group of middle managers to plan, organize, lead, and control calls for which management perspective within the new top management team?

Administrative

How can managers use knowledge of theory and history in contemporary organizations?

As the basis for new, personal theories

Which of the following is a potential drawback to the quantitative management perspective?

Assumptions may not be realistic.

Neil's department was recently assigned a new project. His next task on the project is to determine how his people and other resources will be allocated to the project. At this point, which managerial function is Neil tackling?

Organizing

What is a potential limitation of the quantitative management perspective?

Other important skills may not be considered.

Selecting the course of action that would most likely lead to success would be included in which management function?

Planning

When considering the basic management functions, decision making is part of which process?

Planning

Dajhia is currently a first-line manager, and she wants to move up into middle management. What job title should she look for when looking at her company's internal job postings?

Plant manager

Because operations management is less mathematical and statistically less sophisticated than management science, _____.

it can be applied more directly to managerial situations

The contemporary field that focuses on behavioral perspectives on management is known as _____.

organizational behavior

Despite the growth of multiplex theaters in most population centers, Lighthouse Cinema has remained a popular entertainment option for the surrounding area, based on its small size and location. This movie theater's popularity and attractiveness as a destination are a(n) _____.

strength

Chartab Industries recently adopted a new enterprise resource planning (ERP) system to help with financial reporting. The company's adoption of the new ERP system reflects a change in the area of _____.

technology and operations

Roberto is a strong believer in social responsibility, and he wants his company to become more socially responsible. One of the arguments he makes is that _____.

the company has surplus revenues that could be used to solve social problems

An organization's culture _____.

helps members understand what it stands for

It is difficult to imitate a distinctive competence because _____.

its nature might not be understood by competing firms

Jones International is a large organization with holdings in the United States, Europe, and Southeast Asia. The corporation's mix of strategic business units (SBUs) allows the company to exploit its strengths and capabilities in more than one line of business and to exploit synergies across business lines. One of the disadvantages of Jones International's strategy is that it _____.

increases management complexity

Geert runs a mid-sized agricultural company and is facing conditions of rapid growth and labor supply shortages. If Geert adopts the principles of behavioral management theory, he is most likely to address his immediate concerns using _____.

industrial psychology

Blair works at a convenience store. One of the three slushy machines in the store has clogged four times this week. Now Blair is looking at the machine and trying to decide if the problem is a bad machine, if employees are not filling it properly, or if people are just using it incorrectly. Blair is currently _____.

recognizing and defining the decision situation

According to Maslow's hierarchy of needs theory, belongingness needs _____.

relate to social processes

In what way does operations management affect the economic stability of a firm?

By combining resources into something more valuable than the cost of the individual resources

Which of the following is a way of maintaining culture in an organization?

By rewarding people whose behaviors are consistent with the current culture

Which type of planning process requires a manager to determine alternative courses of action that can be taken if the intended plan becomes inappropriate?

Contingency

When devising a new strategy, it is best to start with what?

A SWOT analysis

What is a strategy?

A comprehensive plan for accomplishing an organization's goals

Which management perspective helps contemporary managers recognize the importance of employees as valuable resources instead of mere tools?

Behavioral

What is the single most important individual skill for improving communication effectiveness?

Being a good listener

Which of the following suggests that decision makers are limited by their values and unconscious reflexes, skills, and habits?

Bounded rationality

Which of the following is least likely to cause resistance to change?

Certainty

Tariq joined Mikel's organization three months ago. Although Tariq is well qualified and has done a good job so far, when it came time for a salary increase he received less that other workers who had been there much longer. He attributed the difference to the fact that he was a new employee, and he felt that given the circumstances, his increase was very fair. Which type of justice does this indicate?

Distributive

Kamiya owns a small business that has always put customer service first, even if it meant a loss in profit. Kamiya's company is being bought by another firm that has always emphasized profits, to the point that some employees are fired if they cost the company profit. What will be the greatest challenge of integrating the two companies?

Establishing a single organizational culture

Although she makes a good salary, Arayla does not think she gets the recognition she deserves from her supervisor or her colleagues. According to Maslow's hierarchy, which need is not being met?

Esteem

If a company creates a committee to review its guidelines concerning selection and promotion, it is attempting to manage social responsibility through what?

Ethical compliance

Which of the following describes an individual's personal beliefs about whether a behavior, action, or decision is right or wrong?

Ethics

Lupita's company is experiencing high turnover and she needs to develop a solution. Using the rational decision-making process, Lupita thinks that adding benefits might not help with turnover, but increasing wages or changing hiring standards might. Which step in the decision-making process is Lupita in?

Evaluating alternatives

Raphael is the human resource manager at a large bottle manufacturing company. Ten years ago, when the business moved to its current location, the company structured operations by grouping together jobs that involved the same or similar activities. Which type of departmentalization structure is this?

Functional

The sales department at Midwest Textiles has been together for years, and when they meet their identified objectives, they move on to new ones. Which type of group is the sales department considered to be?

Functional group

When automating items such as thermostats, what is the role of a sensor

Gathering information to compare to preset standards

Which trade agreement was a major stimulus to international trade after it was first ratified in 1948 by 23 countries?

General Agreement on Tariffs and Trade (GATT)

Which part of the organization is least likely to be affected by change within the organization?

Globalization

What is the advantage to an organization that uses teams regularly?

Increased flexibility and responsiveness

What has changed human resource management (HRM) into an area of growing importance for most firms?

Increased legal complexities

Why does written communication inhibit feedback and exchange?

Lag time

Before instituting budget cuts, Apoorva wants to get feedback from her managers and work on developing creative and innovative alternatives. She asked each of her managers to brainstorm a list of ways they can cut their budgets without affecting workers. Ideas were placed on a flip chart, and each was then discussed. Which type of team is Apoorva using?

Nominal

Which type of group is a group in name only, as the members are brought together in a face-to-face setting but do not talk to one another freely?

Nominal

In which way is crowdsourcing a solution different than using the Delphi technique?

Not everyone is an expert.

What is a Theory X assumption?

People prefer to be directed and to avoid responsibility.

Which type of change is associated with lower risk?

Planned

What is an effective way to establish one common vision and direction when organizations with different cultural norms merge?

Promote employees whose behaviors are consistent with the desired culture.

Anke's organization is constantly looking for new opportunities and new markets for its products. Her firm is highly innovative and not afraid of taking risks. Which type of business-level strategy does Anke's organization use?

Prospector

Management science and operations management are the two branches of which management theory?

Quantitative

Which of the following indicates how stable or dynamic the environment is?

Rate of change

Which of the following would be an ethical breach on the part of an employee toward the organization?

Sharing confidential information

Raphael believes that a single set of rules should be applied to all employees in all situations, with no variation. Juan, on the other hand, feels that employees and situations are unique. Rules should either be written with options to apply to different situations, or, ideally, they should be flexible. Juan's position is best aligned with which view of management?

The contingency perspective

The number of elements combined with the amount of segmentation in an environment make up

The degree of homogeneity

Which of the following can result in cultural problems in an organization?

The growth of rival factions within the organization

What was the final conclusion of the Hawthorne studies?

The human element is very important in the workplace.

What is used to outline the organization's purpose, premises, values, and directions?

The mission

In general, what is the relationship between the amount of interaction that is required and the span of control?

The more interaction required, the narrower the span should be.

Sweetie Pie bakery sells products nationwide. Products are made from natural ingredients, and packaging is all made from recycled materials. For every product sold, Sweetie Pie plants a tree to promote sustainability. Which area of social responsibility does Sweetie Pie promote?

The natural environment

Marah's organization is in an environment with a high number of elements that seem to be constantly changing. The environment is very dynamic and complex. What can be said about the uncertainty Marah's organization is likely to face?

There is a high degree of uncertainty.

Why is oral communication considered to be a "rich" communication tool?

There is a variety of immediate feedback.

Why should organizations avoid reactive changes when possible?

There is an increased likelihood of poorly conceived and executed change.

Which of the following is true of nominal groups?

There is very limited interaction among members.

Management can best be defined as _____.

achieving organizational goals in an efficient and effective manner

When using the administrative model of decision making, decision makers _____.

are limited by unconscious reflexes

Organizational opportunities are _____.

areas in the environment that may generate higher performance

Culture can be maintained by _____.

articulating the culture through slogans and ceremonies

Leaders using consideration behavior _____.

attempt to establish a friendly and supportive climate

Universal perspectives _____.

attempt to identify the one best way to do something

A major way to shape the culture of an organization is to _____.

bring outsiders into important managerial positions

An organization's culture _____.

can become a weakness

When Yui began a new job, included in her packet of information was a set of guidelines for how to act in accordance with the firm's values. These guidelines are the firm's _____.

code of ethics

Ronald is a manager at Breezo, Inc. People enjoy working for Ronald because he shows true concern for his subordinates. According to the Ohio State studies, Ronald is using _____.

consideration behavior

The decision-making process begins by _____.

defining the decision situation

Michael has assigned a supervisor to each of the work groups across all departments. Michael has taken the responsibility of coordinating between the supervisors to track their progress. In this scenario, Michael is _____.

developing an organizational structure

Marah initiated a new quality assurance process. It will be faster than the old process with little impact on actual quality. Ozlem continues to argue against the change process because she feels that the new process will negatively impact product quality and will, ultimately, harm sales. Her resistance is based on _____.

different perceptions

A country's infrastructure, supply of natural resources, and the conditions of its natural environment combine to form its _____.

economic environment

In order to improve communication effectiveness, managers should _____.

encourage a two-way communication process

Many brick-and-mortar stores are facing challenges from online sales companies. According to systems theory, a primary objective of management at these traditional companies would be to keep pace with these changes in the marketplace in order to avoid _____.

entropy

Watson and Raymond Inc., a courier company based in the United States, suffered a loss recently when a hurricane struck its headquarters and damaged a lot of data stored on the company's servers. In this scenario, Watson and Raymond's business was affected by its _____.

external environment

Culture determines the organization's _____.

feel

Raul and Raj have worked together on a project since the project began, and they have formed a close working relationship. Since the project was so well done, regular project meetings are no longer necessary, and monitoring the project will be given to a junior member of the team. Raul and Raj are resistant to the restructuring. Their resistance is based on _____.

feelings of loss

A weakness of the single-product strategy is that the _____.

firm using it will suffer if its product is replaced by a new one

Raj, Marah, and Grant are part of the sales force at Midwest Textiles. The three of them try to have lunch together once or twice a month to discuss strategies and sales techniques. Raj, Marah, and Grant are an example of a(n) _____.

interest group

Maximus Technologies changed a few of its policies and made its work environment employee-friendly. It increased the incentives and benefits given to its employees. This change motivated the employees, and the production rate increased by 75 percent. Maximus Technologies benefited because of the changes implemented in its _____.

internal environment

The actual physical environment, such as an office or a warehouse, and the work that people do are all part of the _____.

internal environment

The board of directors is part of an organization's _____.

internal environment

Reactive change _____.

is a piecemeal response to circumstances

An organization is behaving most typically when it does not change in sync with its environment, and it _____.

maintains the status quo

Aviva has mathematical models that she relies on at the start of each new project to determine how to allocate the resources within her department. Aviva is making use of _____.

management science

Behaviors that relate to ethical ambiguity in areas such as advertising, purchasing, solicitations, bargaining, and other business relationships are part of _____.

managerial ethics

Smiles and Rainbows, a not-for-profit organization, defines the reason for its existence as follows: "To provide effective vocational education for underprivileged children throughout the United States." This is an example of an organization's _____.

mission

The managerial function of controlling involves _____.

monitoring an organization's progress toward its goals

Michelle and Chuck were reviewing the layout of the new ad campaign when Chuck diverted his attention to read and respond to a text message. In terms of Michelle and Chuck's communication, this is an example of _____.

noise

Destani bought stock in her favorite technology company, giving her legal property rights to the business. Destani is now a(n) _____.

owner

Because the Age Discrimination in Employment Act and Title VII do not require employers to seek out and hire minorities, but to treat all who apply fairly, they are said to require _____.

passive nondiscrimination

After several employees complained about being underpaid, management was able to collect data from the industry to show that the firm pays a competitive wage and offers excellent benefits. In this scenario, management is trying to change _____.

perceptions

Cantwell Kitchens (CK) is a company that designs, builds, and installs new kitchens in residential homes. This combination of customer offerings is CK's_____ mix.

product-service

When designing operations systems, one should start by determining the _____.

product-service mix

The decision-making process ends with _____.

putting the chosen alternative into action

The site manager for a company is negotiating for a new site to build an office complex. After several counter offers, the seller gave the company a final offer. The manager has the option to accept or reject the offer. If the manager accepts the offer, he gets a site in time to meet the relocation schedule, but at a price above budget. If he rejects the contract, he may get a more favorable price if the seller is bluffing. But he may lose out on the location and not be able to find another one in time if he does not get a more favorable price. The manager is making a decision in a state of _____.

risk

Broadside Farms, a 40-acre peach orchard, uses automated devices to fill and label packaged products—a function that used to be performed by human beings. The use of automated devices to artificially perform human activities is known as _____.

robotics

Effective communication is the process of _____.

sending a message in such a way that the message received is as close in meaning as possible to the message intended

Determinants of organizational culture include _____.

shared experiences

Organizations relate to their environments in ways that often involve ethical dilemmas and decisions. These situations are generally viewed within the context of the organization's _____.

social responsibility

The leader-member exchange (LMX) model of leadership _____,

stresses the importance of variable relationships between supervisors and each of their subordinates

DynaView produced a cartoon program that became extremely popular. DynaView went on to create toys and games based on the characters in the program, launch a breakfast cereal featuring the program's characters, and start a line of children's clothing. All of these separate divisions within DynaView benefit from the success of the others. In this situation, according to the systems perspective, DynaView is benefiting from _____.

synergy

Sabine just submitted a bid to take over the paper supply contract for a large firm in town. She knows that another firm bid as well, and only one of them will win the contract. These two firms exist in each other's _____.

task environment

The span of management indicates _____.

the number of people who report to a particular manager

An argument against social responsibility in organizations is that _____.

there is potential for conflicts of interest

Helena has been particularly resistant to the new restructuring where she works. Her department is now slightly smaller than it was before, and she feels that this will give her less influence in the company. Helena's resistance is based on _____.

threatened self-interest

Super Delivery Service promises to deliver a package to any location in the metro area within two hours of pickup time. Operations activities at Super Delivery provides _____.

time and place utility

Aviva is considering a capital expenditure to upgrade the plant. Aviva is considering various financing options, but she is worried about what the interest rates will be, the benefits of issuing stocks or bonds, or if she will win a contract large enough to cover the cost of the upgrade. Aviva is making a decision under conditions of _____.

uncertainty

Employees who think they may not be able to fully understand or follow new procedures may resist change because of _____.

uncertainty

After a firm decides its product-service mix, what is the logical next step?

Designing an efficient operations system

_____ change refers to any substantive modification to some part of the organization.

Organization

When creating organization change that has to do with people, what is a common focus?

Perceptions and expectations

Which type of change is based on developing circumstances?

Reactive

What is the advantage to those organizations who use unrelated diversification?

Stable performance over time

Over the next several years, Sushil expects electric vehicles to impact revenues in the retail gas and oil unit of her firm. The expansion of electric vehicles will impact which general environment dimension for Sushil's firm?

Technological

Tariq's organization manufactures custom-ordered blinds. New software on its web site that allows customers to select size, colors, and other features to design their own blinds is part of which dimension of its general environment?

Technological

Julius and his coworkers have been anxious for the past week. Senior managers at their firm have been holding many meetings behind closed doors. The content of the meetings has not been revealed to the employees, but the mood is grim. Yesterday, as the top management team left the conference room, Julius's manager glanced his way. Even though he gave Julius a friendly nod, Julius's concerns rose. The managers' looks of defeat and exhaustion have only elevated the anxiety being experienced by Julius and his coworkers. Julius's anxiety is being fueled by _____ communication.

informal

Pallavi is a marketing associate at her firm and wants to move up in the department. She is looking for ways to be noticed by her superiors in the department. She learned that the vice president of marketing and four of the marketing account managers are on the company golf team. There was an opening on the team this spring, and Pallavi joined. The main reason she joined the team is for _____.

instrumental benefits

Because the process of group or team decision making takes longer, _____.

it is costlier

One area of organization change involves human resources. Which of the following is an example of a change in this area?

A change in the skill level of a firm's workforce

Jin has managers located in seven countries, and he feels it is important to maintain weekly communication with each of them. What can Jin use to maintain this regular communication?

A teleconference

Franchesca, the chief executive officer (CEO) of a tea manufacturing company, has a very thorough selection procedure while hiring employees. As a result, most of the employees in her company are very competent and are well trained. In this scenario, which of the following will be most effective in Franchesca's company?

A wide span of management

What is the advantage of setting business-level strategies?

Ability to focus efforts in a targeted manner

Which model reflects the subjective considerations that often impact decision making and explain why, when a decision is made with little regard for logic, it can still turn out to be correct?

Administrative

Which of the following is a disadvantage of product departmentalization?

Administrative costs are increased.

Which need, similar to Maslow's belongingness, is a desire for human companionship and acceptance?

Affiliation

Eli, a 50-year-old computer expert, applied at a software firm, but he was not given the job. He was told that the firm was looking for someone who can design software for the younger generation, who use mobile technology. Which act did this firm violate?

Age Discrimination in Employment Act

Julian has been given a new account with a difficult client. Julian is highly agreeable and typically has good working relationships with others. Which personality trait does Julian have that will potentially extend to his relationship with this customer?

Agreeableness

Which pattern of communication is the most decentralized pattern of communication?

All-channel

What is a coalition?

An informal alliance of individuals or groups formed to achieve a common goal

Which type of strategy would allow an organization to try and maintain its current business while also trying to be innovative and pursue new businesses?

Analyzer

What is the process of designing work so that it can be completely or almost completely performed by machines?

Automation

What is the first step in developing contingency plans?

Considering contingency events when developing strategic, tactical, and operational plans

L'Meese is in the process of switching all customer orders and billing systems online. This will reduce the time needed to bill, as well as to collect payments from customers. Which type of change program is L'Meese utilizing?

Business processes

When a firm has built a facility based on demand, how can it respond to times of higher than normal capacity, such as seasonal fluctuations?

By adding a production shift

In a SWOT analysis, how will the identification of strengths help to accomplish an organization's mission?

By allowing the exploitation of skills and capabilities

In which way do organizations determine alternatives for working in a particular industry or market?

By setting business-level strategies

RadTrek makes several different models of bicycles with similar parts. There are designated areas on the production floor for making pedals, handlebars, and the like. These parts are then delivered to the appropriate product layout assembly areas to be assembled into the various bicycle models. Which type of layout does RadTrek use to assemble their products?

Cellular

Sweeties Bakery has several workstations based on products. For example, bread, muffins, and cakes are all made in the same part of the shop. When they are done, they are brought to a different area so icing and decorations can be added. Customer cakes go to yet another section for finishing. Which type of facilities layout does Sweeties use?

Cellular

What is the clear and distinct line of authority among the positions in an organization?

Chain of command

Which type of decision-making approach assumes that managers are logical, that they have complete information, that they can eliminate uncertainty, and that all of the decisions they make will be in the best interests of the organization?

Classical

Several managers agreed that the current course of action in the firm was leading to disaster. The managers submitted a plan to the CEO suggesting an alternative they think will be significantly more effective, and they have agreed to continue to work together until this new plan is put in place. Which of the following have these managers used to promote the new goal?

Coalition

Which of the following have managers around the world agreed on, as one of their most important tasks?

Communication

Which of the following refers to a pattern through which the members of a group communicate?

Communication network

Which of the following is typically associated with a tall structure of management?

Communication problems

Which of the following occurs when an organization is not implementing valuable strategies that are being implemented by competing organizations?

Competitive disadvantage

Which of the following can be considered as someone's ability to multitask on the job?

Conscientiousness

What is the basis of effective communication?

Consistency of meaning

Most grocery stores carry a wide variety of national brands in addition to their own private label brands. The private label brands are often made by the same national brands they are competing with. Which type of strategy is a firm using when it creates a lower-priced private label brand in addition to its other, higher-priced brands?

Cost leadership

Rabeya has been doing business with the same bank for years. She knows that when she needs a car loan, she needs to see L'Meese. When she needs advice about investments, she sees Sushil, and when she has questions about her checking and savings accounts, she sees Tariq. How has Rabeya's bank set up its departmentalization process?

Customer group

Which of the following does the administrative model of decision making claim?

Decision makers are constrained by bounded rationality.

Which approach to social responsibility is likely to include firms that will admit to wrongdoings and take corrective actions only as they are legally required to do, and nothing more?

Defensive

Manoj has asked managers of each division to review the impact of expanding into overseas markets. Manoj will then have a group of experts review their proposals and combine their opinions to reach a consensus decision. Which type of decision-making group is Manoj using?

Delphi

Which of the following can be used to achieve a consensus from ideas that have already been generated, through the process of averaging the opinions of all task force members?

Delphi group

As his company has grown, Geert finds that he can no longer manage everything. He is now working to group jobs together in some way that makes sense for the workers and managers. What is Geert trying to establish?

Departmentalization

What is the advantage of the functional departmentalization approach for a small organization?

Departments can be staffed by experts.

When a new line of organic salad dressing was launched, it was very successful. Competitors soon began to produce a similar product. What should the organization do to keep its competitive advantage?

Develop strategies to slow the entry of competitors.

Which strategy would Pepsi use to promote its Aquafina brand on the basis of its purity?

Differentiation

Kamiya has a small business and buys all of her supplies locally. While she does some online business, all of the sales are within the country. Which type of business does Kamiya have?

Domestic

What is the vertical dyad described in the leader-member exchange approach?

Each superior-subordinate pair in the LMX model is referred to as a vertical dyad.

Into which environmental challenge would natural resources and infrastructure issues fall?

Economic

L'Meese is conducting a situational analysis in order to develop a five-year strategic plan. See is reviewing a summary of domestic GDP, inflation, and unemployment projections and trends. L'Meese is looking at potential growth patterns for which type of indicators?

Economic

Pallavi is worried about how the new procedures for quality control will affect her job. Because she does not understand these new procedures, she has become very resistant to using them. What might have prevented Pallavi's reaction to this change?

Education and communication

Which type of strategy is based on a pattern of action that develops over time in an organization in the absence of mission and goals or despite mission and goals?

Emergent

What is defined as a commitment to finding and using the best theory and data available at the time to make decisions?

Evidence-based management

Martin's purchasing department is converting to an automated perpetual inventory system that will reduce costs and improve accuracy. Martin is aware of his employees' anxiety about the change. During the conversion, he made only the necessary changes, announced those changes well in advance, and allowed time for employees to adjust to new ways of doing things. Which technique did Martin use to overcome resistance to this change?

Facilitation

Birdwell Steel is a construction company that specializes in large office buildings and skyscrapers. Employees go to the job site each day to work on a building site. Which type of layout does Birdwell Steel likely use?

Fixed-position

Which of the following is a physical configuration of facilities arranged around a single work area that is used for the manufacture of large and complex products such as airplanes?

Fixed-position layout

Ahmed wants to improve productivity and employee morale while cutting costs. Which organizational structure will allow him to do this?

Flat

In which type of strategy does an organization concentrate on a specific regional market, product line, or group of buyers?

Focus

Using which strategy allows an organization to concentrate on a specific regional market, product line, or group of buyers?

Focus strategy

Juan sent a memo to his staff the new procedures for ordering new equipment. Later in the week, he checked in with individual staff members to ensure that they received the memo and to find out if they had any questions or concerns. What organizational skill is Juan demonstrating?

Following up

To manage a large seasonal order, Teresita's firm instituted an overtime policy instead of hiring additional staff or adding a second shift. Six months later, Teresita is reviewing production costs to determine how well this approach worked so that she can begin planning for this year's seasonal increase. Which step in the rational decision-making process is Teresita in?

Following up and evaluating the result

Which of the following can be used to overcome resistance to organizational change so that employees can understand the facilitation of change will be less detrimental than the consequences of not changing?

Force-field analysis

Ahmed, the head of human resources (HR), is reviewing a five-year strategic plan that projects 15% annual sales growth. Based on this projection, the human resource department estimates that the company will need an additional 75 employees during the plan period. Which HR planning tool did Ahmed use to identify this need?

Forecasting

Jolanta and several other colleagues have just been placed in a group to resolve quality issues on the plant floor. No one really knows each other, and Jolanta is trying to determine what is acceptable by reading cues from others. Which state of team development are Jolanta and her colleagues in?

Forming

Which of the following is used to provide a source of motivation for an organization's employees?

Goals

Which type of communication network can permeate an entire organization and follow a variety of communication patterns?

Grapevine

Kaia's firm took its distinctive competencies and used those when expanding into foreign markets. This provided it with the same firm-specific advantage it had in its original location. Which strategic alternative for international business is Kaia's firm using?

Home replication

Which type of communication flow is best suited for joint problem solving?

Horizontal

Which area of managerial ethics includes hiring and firing policies, the protection of the privacy of employees, and wages and working conditions?

How an organization treats its employees

What is the premise of the administrative model of decision making?

How decisions are actually made

What is the set of organizational activities directed at attracting, developing, and maintaining an effective workforce?

Human resource management

After winning a large contract, Aisha needs to decide how to staff the project. She is currently calculating the costs of hiring new employees, using overtime, and adding a second shift. At which stage of the decision-making process is Aisha in?

Identifying alternatives

As a middle manager, what might Yui's job entail?

Implementing policies and plans

What is the advantage of using automation technology in a manufacturing process?

Improved products and services

Amina felt her manager did not have all the facts when she told Amina her report was incomplete. Which type of justice was Amina's manager lacking in?

Informational

One of the things L'Meese does as a leader is establish formal lines of communication with her subordinates. According to the Ohio State studies, L'Meese is using which type of leader behavior?

Initiating-structure

Which type of organization is primarily based in one country, but it acquires some resources or revenues from other countries?

International

Andrew has been working a lot of hours at work in order to be caught up before leaving for vacation. Just before leaving for vacation, his boss texted him and asked him to review a report once more before sending it to a client. Andrew reviewed the report while on the airplane, but his spouse was annoyed. Which type of conflict is Andrew experiencing?

Interrole

When a firm identifies a weakness within its organization, what can it do to address that weakness?

It can modify its mission.

Benjamin needs to hire a new staff member. How could he benefit from using a skills inventory to find his new hire?

It can quickly locate all the employees in the organization who are qualified to fill the position.

Which of the following is a key aspect of process layout?

It centralizes each type of conversion task in a single workstation or department.

Anke is planning her production schedule for the upcoming quarter. While she does not know for sure, she feels strongly that her company will win a large contract that will affect production. Based on her intuition, Anke is thinking that she should include the purchase of additional equipment and hiring staff in her production schedule, but she does not have specific reasons for making this decision. Why is the classical model of decision making an unsuitable approach for Anke to use in this situation?

It rests on the assumption that managers are logical and rational.

Which of the following is true of social responsibility?

It varies for different countries.

Avner and Karen are getting ready to open a new restaurant. Avner wants the grill area in the center of the restaurant, with the patron tables positioned around it. Karen wants a traditional kitchen in the back, behind closed doors. Which type of decision are Avner and Karen making?

Layout

Since the company's founding, Petra and her top executives have provided a consistent message to employees that customers, employees, communities where the company did business, and shareholders were all important. This is an example of which type of informal organization dimension of managing social responsibility?

Leadership practices

Azim has structured his nationwide organization so that each unit can respond to the environment in which it does business. This allows his organization to meet the needs of local industries they sell to. Which type of departmentalization does Azim use?

Location

In the context of SWOT analysis, which of the following would be considered as an organization's weakness?

Low cash reserves

Eli's company has decided to pay workers a living wage instead of a legally required minimum wage. Eli considers this part of the ethical treatment of his employees. Which type of ethical standards is Eli promoting in his organization?

Managerial

Zereth has set up her organization based on product departmentalization. What is the advantage of this approach?

Objective assessment of product groups

Dajhia must make significant budget cuts in order for her organization to remain profitable. No matter what is decided, employees will be impacted. If employees disagree with the specific cuts that are made, there is great potential to harm morale, which could, in turn, impact productivity and cut profits even more. Dajhia has the authority to make all budget decisions, but she has opted to assemble a team from across the organization to make these decisions. How will she benefit from the group decision-making process?

More acceptance of the final decision is likely.

Which of the following factors favors a narrow span of management?

More nonsupervisory work in a manager's job

Nour's organization buys raw materials from all over the world, and in turn, sells finished goods worldwide. Which type of organization does Nour run?

Multinational

Amina is new to the company and has relocated to join it. She knows very few people at the company and does not know anyone in the community. Amina decided to join a few groups at work to meet new people and increase her time around others. What is the underlying reason for Amina to join new groups?

Need satisfaction

Darien has always been excitable. His reactive nature and tendency to be anxious in unpredictable situations make it difficult for him to handle job stress in a productive manner. Which personality trait affects Darien's performance in times of uncertainty?

Neuroticism

Each summer the local running club hosts a marathon and looks for sponsors to support the event. This year, they contacted the local water bottling plant. The manager of the plant can see the benefits of this event, but the plant has never participated in something like this. Which type of decision needs to be made about the potential sponsorship of the local marathon?

Nonprogrammed

Which stage of team development involves each person recognizing and accepting his or her role and the team beginning to develop a sense of unity?

Norming

Janelle is in the process of selecting a new location for her beauty salon. She is using a rational decision-making model to evaluate the alternatives before her. Each of her four options is feasible and satisfies her decision criteria. Which of the following options should Janelle choose?

Option C, which has low financial costs and low nonfinancial costs

What is the perception of people in an organization regarding the fairness of a practice, decision, or behavior?

Organizational justice

Which of the following refers to the set of elements that can be used to configure a company?

Organizational structure

Which of the following is an argument in favor of social responsibility?

Organizations are responsible for making pollution and should help solve it.

Even though automation replaces the use of human labor, in the long run, more jobs are added than lost. What is this attributed to?

Overall economic growth

Management at Azim's company has rolled out a new quality assurance process. It will be faster than the old process with little impact on actual quality. Azim feels that the new process will negatively impact product quality and will, ultimately, harm sales. Management might have been able to prevent Azim's resistance if Azim had been involved in planning and implementing the changes, rather than just notified of them. Which method of overcoming resistance would that have entailed?

Participation

Based on differentiation strategy, why are customers willing to pay more for one product over a similar product?

Perceived extra value

Grant and his team have been made aware of a problem at a customer site. They are working together to find a solution and are focused on the problem at hand. Which stage of development has the group reached?

Performing

As a marketing manager, Olesia often has personal meetings with high-value customers. Yesterday, her client suggested they meet at a restaurant and mentioned he was excited to try some of the new wines on their wine list. Olesia shared her discomfort with her manager and suggested her manager attend as well. Instead, she was encouraged to go alone, and "turn on the charm" since this is a valuable customer. What is Olesia experiencing as it relates to this potential lunch?

Person-role conflict

Maxwell struggles to cover daily and monthly living expenses, and both he and his wife work full-time jobs to support their family of four. Maxwell works a second job on weekends in hope of being able to purchase their first home next year. He and his wife constantly worry about what might happen if either of them loses their job. Based on Maslow's hierarchy of needs, which of Maxwell's needs are being met?

Physiological

Which of the following can be a major disadvantage to a task force or committee?

Politics

Chef Ramon makes a line of salad dressings and sauces that are sold nationwide. All profits go to feeding children at food banks and shelters throughout the country. Additionally, this organization uses recycled materials to package their products and only use growers who practice fair working conditions for all employees. Which stance to social responsibility does Chef Ramon use?

Proactive

Sushil is the director of human resources and is meeting with several division level managers to plan staffing for the new product launch. Which type of team is Sushil a part of?

Problem-solving team

When Kamiya's car broke down, a tow truck took it to the auto repair shop, where it was put on the lift for the service tech to examine it. When the service tech determined what was wrong, the car was moved to another area for repair. Finally, it was moved to a washing station before being returned to Kamiya. Which type of layout does the auto repair shop use to repair cars?

Process

Fallsworth Office Furniture uses a traditional assembly line for its furniture manufacturing. Employees are stationed along the assembly line. As the item moves down the line, each worker performs a specific task. Which type of layout does Fallsworth have?

Product

Butterfly Wings, a women's lifestyle store, decides to departmentalize. Liam, the manager of the store, selects the following divisions: dresses, accessories, T-shirts, and footwear. Which of the following methods of departmentalization does Liam use?

Product departmentalization

As a supply chain manager for an international firm, Julius makes regular decisions about product sizes, costs, and design, based on the country where the product is being sent. For example, products sent to locations in the United States are generally larger than those sent to Japan. When Julius is preparing to offer products for each unique environment, what should he consider?

Product-service mix

Leader Books Inc. sponsors the Fairfax Public Library's summer reading program every year. The regional manager of Leader Books sends a check to the Fairfax Public Library in February of each year in order for them to prepare for the reading program. The regional manager's decision about when to send the check is which type of decision?

Programmed

Bhavik needs to address overcapacity at his plant, but he wants to avoid inappropriate assumptions and common pitfalls associated with making decisions. He wants his approach to be based on logic and sound reasoning. He also expects that his strongly held belief in benchmarking will enhance the quality of his decision. Which decision-making model should Bhavik use in this situation?

Rational

Once an organization has an idea of its future human resource needs, what is its next step?

Recruiting

Which is the most common type of diversification strategy for larger businesses in the United States?

Related

In which type of strategy does an organization operate in several businesses that are somehow linked with one another?

Related diversification

Jones International uses a mix of strategic business units (SBUs), which allows the company to exploit its strengths and capabilities in more than one line of business and to exploit synergies across business lines. Jones International employs which type of corporate-level strategy?

Related diversification

Scott works for a firm that specializes in oil and gas products. During the last recession, one of the business units lost considerable income, but other parts of the business were healthy enough to offset that loss. Which type of corporate strategy was Scott's company using?

Related diversification

The best strategies do all of the following EXCEPT what?

Require resource deployment

Mikel has set up his company so that there is an unbroken line of authority with him at the top. This extends to every position in the organization. This makes Mikel ultimately responsible for everything that goes on in his company. What did Mikel use to set up this chain of authority?

Scalar principle

Which of the following specifies the range of markets in which an organization will compete?

Scope

According to Maslow's hierarchy of needs theory, the need for housing and clothing is a part of which type of need?

Security

In a functional group or team, what can a manager do to avoid role ambiguity, conflict, and overload?

Send clear and straightforward cues.

Pallavi's university requires all seniors to register for classes on Monday, juniors on Tuesday, sophomores on Wednesday, and freshmen on Thursday. If you miss your appropriate day, you can register on Friday. Which type of departmentalization does her university use for class registration?

Sequence

Which of the following directly led to the big move to automate factories after World War II.

Shortage of skilled workers

Gnomatics sells just one type of product in the local marketplace. The staff works hard to ensure their product is successful, even though there really are no other companies that compete with them. Which type of strategy does Gnomatics use?

Single-product

Sabine runs a clothing import business, but she makes it a policy to import only from countries that do not violate human rights. Additionally, she gives 10 percent of all profits to promote reading for children in her community. Which area of social responsibility is important to Sabine?

Social welfare

What refers to a condition in which the decision maker knows with reasonable certainty what the alternatives are and what conditions are associated with each alternative?

State of certainty

Which of the following refers to a condition in which the availability of each alternative and its potential payoffs and costs are all associated with probability estimates?

State of risk

In which situation is the decision maker most likely to make a mistake?

State of uncertainty

A store manager notices that monthly sales have been down 5 percent each of the last three months. Which step has this manager reached in the rational decision-making process?

Step 1: Recognizing and defining the decision situation

Maya would like to increase sales for the upcoming holiday season. She plans to increase advertising in the local paper, cut prices on selected items, or implement a loyalty program. Which step has Maya reached in the rational decision-making process?

Step 2: Identifying alternatives

The Pour House coffee shop wants to increase sales and local foot traffic. The owner has considered daily specials, loyalty programs, and expanded menu selections. Ultimately, he decided to implement a loyalty program because it stimulates repeat business and customer loyalty. He has not started the new loyalty program yet. Which step is the manager of the Pour House at in his rational decision-making process?

Step 4: Selecting the best alternative

Willa's company is rolling out a new program to build morale and boost employee enthusiasm. At this point, the group is experiencing a general lack of unity, and several members seem to be competing for the position of group leader. Which stage of group development has the group reached?

Storming

Rumi has found that selling gluten-free products at her bakery has been an effective strategy and has allowed her to achieve some of her strategic goals for sales. Which of the following makes this an effective strategy for Rumi?

Superior alignment with her environment

Polani's company is a leader in the creation of mobile phone cases, and it recently has expanded to make cases for tablets and laptops. Polani's company is using related diversification. What is an advantage of this strategy for the firm?

Synergy

In order for change to have a realistic opportunity to succeed, what must that change be?

Systematic and logical

Mabel's marketing firm is rolling out a new program to build morale and boost employee enthusiasm. Management selected one person from each department to serve on a team to devise the rollout strategy and build interest among colleagues. Once the program has been implemented, the group will be disbanded. Which type of group is this an example of?

Task

Which type of group is created by an organization to accomplish a relatively narrow range of purposes within a stated or implied time horizon?

Task group

Which of the following can best be described as a type of group that functions as a unit, often with little or no supervision, to carry out work-related tasks, functions, and activities?

Team

What must a decision maker understand in order to make the most effective decision possible?

The situation driving the decision

Which aspect of automation allows information to flow from the machine to where it can be gathered and compared to standards?

Thermostats

Which of the following is true of decision makers in the classical decision model?

They have complete information about the decision situation and alternatives.

Why do organizations have a difficult time focusing on weaknesses?

They might indicate poor managerial skills.

How is an organizational threat different from an organizational weakness?

Threats are uncovered by analyzing the organization's environment, while weaknesses are internal to the organization.

Why is it important to identify weaknesses in a SWOT analysis?

To correct them

What is one of the main purposes of a SWOT analysis?

To identify distinctive competencies

Why would a country enact a "buy national" law?

To protect domestic businesses

At its most basic level, how can we define communication?

Transmission of information from one person to another

How many people are required to be considered a group if they are interacting regularly to accomplish a common purpose or goal?

Two

Education and communication is a particularly useful method for overcoming which source of resistance to change?

Uncertainty

When a manager chooses to deliver particularly complicated or disappointing information in a personal meeting in order to be able to explain the situation and answer any questions, the manager is exhibiting which organizational communication skill?

Understanding the richness of media

Using the comprehensive model for change, what should managers consider after they have set goals for change?

Understanding what brought on the need for change

In the context of SWOT analysis, which of the following would be considered as an organization's strength?

Unique reputation

JJ's Auto Repair is where most residents go for any type of car repair. If JJ elected to open another auto repair shop in the neighboring county, he would be expanding his _____.

business scope

A fire broke out in a well-reputed hospital in a city. Despite the firefighters arriving within ten minutes of the occurrence, over a hundred people were severely injured. This was due to insufficient equipment necessary to evacuate people during an emergency. This was clearly a case of the hospital management's faulty _____.

contingency planning

Tim feels strongly about rescuing stray dogs and cats. He joined Save Our Furry Friends, a local animal activist group, to support that cause. He does not enjoy participating in the group's fundraising or social events, but he does give donations regularly. The main reason Tim joined the group is for _____.

group goals

Dajhia has assembled a task force to consider ways to respond to the threat of unionization by some hourly employees. This task force is an example of a(n) _____ .

interacting team

Petra works for human resources in the staffing department. The department manager she supports has seven open positions and wants them filled now. However, the division manager has told Petra they plan to start reducing staff within the next month and not to fill any open positions. Petra is likely experiencing _____.

intrarole conflict

Sabine's job involves assisting in the preparation of marketing materials. Yesterday, Sabine's manager told her that the A-0x line is the highest priority, and that the spec sheet needs to be done by the end of the week. This morning, her manager told Sabine to drop everything she is working on to focus on in-house training materials to help launch the new promotion of the A-1x line. Sabine will likely experience _____.

intrasender conflict

Curl Up and Dye is a local hair salon that has a steady clientele from the surrounding community. However, a new salon has just opened in the area, and some clients have mentioned that the new salon offers similar services at lower prices. Curl Up and Dye now needs to pursue a strategy that will _____.

neutralize the impending threat

Production management is the name that was previously used to refer to what is now called _____.

operations management

Tariq has combined several departments and has made changes to the key leadership reporting relationships at his firm. This is an example of a change in the area of _____.

organization structure and design

When an organization decides to use teams, it is essentially implementing a form of _____.

organizational change

Operations at Linking Taxi Co. company picks up customers and takes them to their destination, providing _____.

place utility

For years, Rabeya's purchasing department has used a cycle counting system to monitor inventory levels. Upper management has decided to convert to an automated perpetual inventory system that will reduce costs and improve accuracy. This type of organization change is known as _____.

reengineering

Marvin has 12 subordinates on his work team. He gives extra responsibility and privileges to Ilene, Jay, and Ira. The other nine members of the team receive much less of Marvin's time and attention. According to the LMX model, those other nine members are _____.

the out-group

If an organization has higher prices for a similar good or service, the prices are an organizational _____.

weakness

Amina's department has been having problems with its order fulfillment system. Orders went through three different people on the path from receipt to fulfillment. They found that if one person handled the first two steps, the process had fewer errors. When Amina made this change, she was changing the _____.

work sequence

An example of an internal force that drives an organization toward change is_____.

workers' demand for a change in working hours

Which is an assumption of Theory Y?

A person's potential is often underutilized.

What is a theory?

A conceptual framework for organizing knowledge and providing a blueprint for action

Jolanta was elected by stockholders to oversee a company's management. While she provides general oversight, she does not get involved with the daily activities of the company. Which part of a company's internal environment is Jolanta?

A member of the board of directors

Which perspective consists of two distinct branches, scientific management and administrative management?

Classical management perspective

Avec runs an organization that is in a rapidly changing environment. Which management perspective should Avec take when planning how to respond to changes in the environment?

Contingency

Which approach in management acknowledges that human behavior is much more complex than the human relationists realized?

Organizational behavior

In addition to the rate of change, how does the environment affect an organization?

Degree of homogeneity

Anke believes that a manager's concern for workers would lead to increased satisfaction. This, in turn, would increase performance. Who's theories would support this view?

Douglas McGregor

Which type of environment includes everything outside an organization's boundaries that might affect it?

External

Rabeya's organization allows managers to use their discretion and have flexibility when making decisions in order to adapt to their environment. They have relatively few standard operating procedures. Which type of environment are they operating in?

Highly uncertain

Which approach to management suggested that workers respond primarily to the social context of the workplace?

Human relations movement

Which of the following is a contribution of the quantitative management perspective?

Improved awareness and understanding of complex processes and situations

Aicha, the coach of a women's basketball team, prepares the team's playing strategy for an upcoming basketball tournament. The strategy devised will be successful only if the players are allocated appropriate positions in the team according to their strengths. In this scenario, which of the following managerial functions must Aicha perform to allocate playing positions to the players?

Organizing

What type of regulator is formed by its members to attempt to influence organizations?

Interest group

Which of the following is a part of an organization's general environment?

Interest rates

Which of the following is true of organizational culture?

It consists of a firm's set of values and beliefs.

In what way is the contingency perspective different from universal perspectives?

It does not attempt to identify one best way.

Which of the following is a feature of the quantitative management perspective?

It focuses on decision making, mathematical models, and the use of computers.

Which of the following is a benefit of planning?

It helps managers know how to allocate their time and resources.

Which of the following is a feature of scientific management?

It is concerned with improving the performance of individual workers.

Which of the following is accurate regarding organizational culture?

It is intangible in nature.

Raul works in an environment that has little segmentation and few elements. What can be said about the degree of homogeneity in his environment?

It is relatively simple.

What distinguishes the behavioral management perspective from earlier management theories?

It placed more emphasis on individual attitudes, behaviors, and group processes.

Who or what is generally the starting point of an organization's culture?

Its founder

What is often considered to be the most important and most challenging of all management activities?

Leading

Farida, a manager at Pepper Edison Bank, uses mathematical models to figure out how many cashiers need to be on duty at each location at various times throughout the day. Which of the following approaches is used by Farida?

Management science

When two firms merge, how can the two different cultures be blended successfully?

Managers must have a clear idea of what they want to create.

Julius just got promoted and now has the title of division head. In terms of his level in the organization, which type of manager is Julius?

Middle manager

Alacorp wants to open a new plant, and has narrowed it down to three possible cities. Mikel's job is to investigate the deed and zoning restrictions of each potential location, as well as the tax rates. Mikel also must report on each city council's history in working with new business. Mikel is focusing on which dimension of the general environment?

Political-legal

Supply chain management and enterprise resource planning are both management concepts that evolved from which management perspective and use of models to solve problems?

Quantitative

Which of the following is a dimension of an organization's task environment?

Regulators

Which type of management deals with improving the performance of individual employees?

Scientific

The culture at SilverCircle is quite weak. The management team changes often. Employees are not able to sense any direction or purpose for the company, and there is a high turnover rate. In contrast, employees at Wellesby speak very highly of the company. Many of them have worked there for years under the guidance of a steady management team. The differences in culture at the two companies are in part attributable to what?

Shared experiences

Raj owns a franchised food operation and operates in an environment with very little uncertainty. What contributes to this low level of uncertainty?

Stable and simple environments

Which of the following are two or more companies that work together in a joint venture or other partnership in the task environment?

Strategic partners

When Amina needs additional employees on a short term basis, she contacts an employment agency. This agency not only has employees Amina can contract with on a short term basis, but they share information on trends and economic conditions with Amina. Which aspect of the task environment does the employment agency work in when supporting Amina?

Supplier

Which type of environment includes useful information a firm can use about competitors, suppliers, customers, and strategic partners?

Task

Which of the following is one of the key contributions of the classical management perspective?

The attention on management as a valid subject of scientific inquiry

In a single organization, members of the sales staff always wear business attire, while the product development staff dresses more casually. What does this illustrate?

The same culture is not found throughout the organization.

Which is a layer of the external environment of an organization?

The task environment

Which of the following dimensions refers to the methods available for converting resources into products or services?

The technological dimension

Paramita believes that people naturally do not like work, and as a manager, she must control, direct, coerce, and even threaten her employees to get them to work toward the organization's goals. Paramita's management style is informed by which view within the behavioral management perspective?

Theory X

Which is a pessimistic and negative view of workers consistent with the views of scientific management, that claims people do not like work and try to avoid it?

Theory X

Hua believes that people view work as a natural part of their lives. As a manager, he feels that he can get the best out of his staff by creating an environment in which they will seek and accept responsibility and where they will receive personal rewards when they reach certain goals. Hua's management style is informed by which view within the behavioral management perspective?

Theory Y

What is generally true about management theories that are used to build organizations and guide them to their goals?

They are grounded in reality.

Which of the following is true of first-line managers?

They oversee the day-to-day operations of their team.

Why is planning and decision making important to managers in an organization?

To determine how to allocate resources

What is the role of regulatory agencies in the task environment?

To protect the public

Which of the following is a factor in the economic dimension of an organization?

Unemployment

Which of the following is part of the sociocultural dimension of an organization?

Values of customers

Cora is an operations manager for a privately owned Midwestern trucking company. She spends the first day of each month reviewing the previous month's productivity levels and compares that information against monthly goals. This basic management function is known as _____.

controlling

Kayla is a high-potential worker. However, she is lazy and does not complete her assignments on time. In order to improve Kayla's work output, her boss must monitor her progress on given assignments. In this scenario, Kayla's boss will be performing the managerial function of _____.

controlling