MGMT 309 Test 3: Chapter 13—Managing Human Resources in Organizations

If you are required by the courts or other directives to have an affirmative action plan, which of the following actions must you take?

Actively recruit minorities so your labor force will eventually be the same as the relevant labor market

Eduardo developed brain cancer. His wife accompanied him to Boston where he received experimental surgery. The ability to leave her job and know that it would be hers when she returned was made possible by the

Family and Medical Leave Act of 1993.

Your company uses a performance evaluation device that contains an item that looks like Table 1. What kind of evaluation device is this?

Graphic rating scale

Which of the following laws gives the president the authority to seek a court injunction to force striking unions to go back to work for 80 days when, in the president's opinion, the strike endangers the health and safety of the nation?

Labor-Management Relations Act (Taft-Hartley Act)

Which of the following laws requires management to bargain in good faith with the designated employee representatives?

National Labor Relations Act (Wagner Act)

Which of the following labor regulations could have potentially prevented a 2006 mine accident in West Virginia that killed 11 miners?

Occupational Safety and Health Act

Which of the following is a potential area of concern for managers when they use internal sources to fill a vacant position?

The ripple effect

When organizations rely on contingent workers, they need to be careful of all EXCEPT which of the following?

They pay above-average wage-level.

If overstaffing is expected, the main options are all EXCEPT which of the following?

To limit production

Which of the following federal laws does NOT have a direct impact on human resource management?

Trademark Law Revision Act of 1988

The process for determining compensation requires employers to go through which process?

Wage-level, wage structure, and individual wage

An advantage of ____ is that they reach a wide audience and this allows minorities equal opportunity.

newspaper ads

Total sales, budget expenditure, and the number of claims processed are all examples of

objective performance appraisal criteria.

The National Labor Relations Board will conduct a union certification election if

30 percent of the potential bargaining unit sign authorization cards.

Which of the following information is included in a job description?

Conditions under which the work is done

The ____ requires payment of overtime to employees who work more than 40 hours per week.

Fair Labor Standards Act

Given the environment in which organizations must function today, which of the following statements about human resource management (HRM) is FALSE?

HRM should be left to line managers because they know their people best.

The systematic collection and recording of information about jobs in the organization is known as

Job analysis.

A recent survey found false or inflated information in which of the following?

Job applications

Which of the following labor laws increases management's rights during union organizing campaigns?

Labor-Management Relations Act (Taft-Hartley Act)

A company that requires everyone working on a computer to use a gel hand rest would be in accordance with the

Occupational Safety and Health Act.

Legislation that places constraints on the selection of employees includes

Title VII of the Civil Rights Act and the Age Discrimination Act.

____ created an insurance program to provide income for workers while they recover from on-the-job injuries.

Workers' compensation

George is an average performer in a high-profile job. Since he appears to come through at critical times, his performance is usually rated above less critical jobs performed by exceptional people. George benefits from

a halo error.

Which of the following is a selection technique?

a. Tests b. Interviews c. Assessment centers d. Application blanks e. All of these choices ALL OF THESE

Performance appraisals are a formal assessment of employees that should be conducted regularly because they

a. validate selection methods. b. establish a basis for rewards. c. provide feedback to help employees improve performance. d. help determine training and development needs. e. All of these choices ALL THE ABOVE

An employment test is judged to have a(n) ____ on minority applicants if the pass rate for the minority group is less than about 80 percent of the pass rate for the majority group members.

adverse impact

An African American surgeon on a Chicago hospital staff was admitted to the internship program because of his race, even though he had lower grades and test scores than other applicants. This acceptance, which was mandated by the government, indicates that the hospital used

affirmative action.

Title VII of the 1964 Civil Rights Act did NOT prohibit discrimination on the basis of ____. A later act prohibited it.

age

Selecting managerial employees sometimes involves a specially designed technique called

an assessment center.

The California Highway Patrol Academy has all of its candidates for promotion attend a multiple-day evaluation session during which they undergo a battery of tests, interviews, and simulated work experiences. This is an example of

an assessment center.

Cole, Inc. has determined that its forecast demand for middle managers is greater than its forecast supply. All of the following would be appropriate actions EXCEPT

attrition.

As Nilu listens, the interviewer talks about the company's on-site child care, health insurance, dental plan, and vacation time. The interviewer is discussing

benefits

A 360 degree feedback appraisal gets input from the

boss, subordinates, and peers.

One of the major disadvantages of ranking as an appraisal method is that it

cannot be used to compare people in different work groups.

Mentors within an organization can help map out what areas the individual is most interested in and help the person see what opportunities are available within the organization. This is part of ____.

career planning

The most appropriate training technique for PepsiCo to teach its employees to make ethical decisions would be

case discussion groups.

In human resource management terminology, the bonus that a manager may receive is referred to as

compensation

Recruiters need to keep in mind the employment decision goes both ways, and the perspective employee is selecting a job. One of the best tools for getting a good match between the job and the person filling the job is to

conduct a realistic job preview

You are reading a document with the following information: "Workers will work in an office environment using a computer. Some lifting will be involved but will not exceed five pounds." You are reading part of a job

description.

Passive nondiscrimination requires employers to

give all job applicants equal opportunity to be hired.

labor agreement is enforced by the

grievance procedure.

Employment tests that have been determined to have an adverse impact can be used as selection devices ONLY if they

have been shown to predict success on the job.

Merrill Lynch lists all of its global job openings on its website. This is an example of

internal and external recruiting.

Identifying current employees who would like to change jobs is accomplished by

internal recruiting.

All of the following are steps in human resource planning EXCEPT

job evaluation.

You are reading a document that says that a job applicant must have a valid driver's license, be a citizen of the United States, and be available evenings and weekends. You are reading a

job specification.

Top managers at GE are highly regarded by other companies. They are frequently approached by executive search firms with information about openings at other companies. The managers are examples of

knowledge workers.

When labor disputes go to final and binding arbitration, arbitrators

listen to both sides of the case.

Guidelines for ____ are generally NOT contained in a labor agreement.

management's salary

Steve sells traffic signs and tape to municipalities. In his region he has a few affluent communities that order the best items. Carla has even more communities in her region that are affluent, and she sells even more items. If their supervisor does not use some adjustment factor to account for the differences in regions when evaluating the performance of the two workers, the evaluations will exhibit

opportunity bias.

The Age Discrimination in Employment Act

outlaws discrimination against workers older than 40.

Advantages of contingent workers include all EXCEPT

performance improvement.

Interviews are sometimes poor predictors of success because of

personal biases.

The two basic approaches to validation are

predictive and content.

If you give a paper-and-pencil test to job applicants in your organization and then later do a correlation analysis to determine the relationship between success on the testing device and success on some measure of performance, you are determining

predictive validity.

While some employers are upset by regulations that set the legal limit on how far apart the risers on a ladder can be, OSHA safety standards are intended to

prevent on-the-job accidents.

When you call Comcast, the message says, "Your phone call may be recorded for training purposes." Comcast uses recordings to improve interpersonal contact training. Comcast is most likely using

role-playing and case discussion groups.

Perhaps the most important consideration in developing a training plan is to

select the content.

Once the firm has developed a pool of applicants, the next step is

selection.

Spouses of military members used to complain they could not find jobs because they moved every three years with the military. But with the increased demand for ____, some organizations value the ability to make a relatively short-term commitment by hiring military spouses.

temporary workers

Title VII of the 1964 Civil Rights Act is enforced by

the Equal Employment Opportunity Commission.

During the term of a labor contract, disputes are resolved by

the grievance procedure.

Hyde Park High School is conducting ____ training when it has teachers practice entering homework data into a new software program.

vestibule

State employees have grades 1-9, and within each grade they have steps 1-5. This is an example of

wage structure

A(n) ____ decision is based on the comparison of a company's wages with those of other companies

wage-level

Costco has a reputation for paying higher than the prevailing wages in its industry. This is an example of a(n) ____ decision by its management.

wage-level

When staff and line managers together determine what aspects of a job they want to reward and how much those factors are worth, they are in the process of making a(n) ____ decision.

wage-structure

Employers are required by law to provide their employees with ____, a benefit.

workers' compensation

Howard has a six month old son. Howard is thankful for the ____ every time he pushes a stroller down a ramp or has more space in a store. The act has helped a broad range of people.

Americans with Disabilities Act

Harriet has a drinking problem. After a drinking-related incident at work, she sought treatment. Courts are increasingly ruling that her condition is covered under the

Americans with Disabilities Act.

Which of the following would probably have the highest content validity?

Assessment center exercise

Table 2 is one item out of your performance evaluation. What kind of evaluation device does your company use?

Behaviorally-anchored rating scale

Allison and William both started working at the newspaper on the same day. Allison is single. William is married with six children. Allison's benefit package includes extra vacation time and stock options. William takes the minimum vacation time. His benefit package includes dental and medical coverage as well as tuition reimbursements. The newspaper for which Allison and William work obviously offers its employees a(n)

Cafe benefits plan

Some employers have instituted a(n) ____. This allows employees, within limits, to choose a benefit package that best suits their own needs.

Cafeteria benefits plan

____ is a discussion process between union and management that focuses on agreeing to a written contract that will cover all relevant aspects of their relationship.

Collective bargaining

____ are employees whose contributions to an organization are based on their mental abilities.

Contributory employees

What must happen first before employees can form a new local union?

Employees must become interested in having a union.

Darin, the human resources manager of a local firm, makes sure that the firm is paying men and women the same if they are doing the same job. The legal constraint that he is abiding by is the

Equal Pay Act

Marty works at a call center. Last week he worked 48 hours. According to the ____, he should receive overtime for the time he worked in addition to his regular 40-hour shift.

Fair Labor Standards Act

A law proposed in Maine planned to deny the minimum wage to welfare recipients in jobs that they take as part of their work requirements. This proposal was in defiance of the

Fair Labor Standards Act.

Those activities directed at attracting, developing, and maintaining an effective workforce are called

Human Resource Mangement

Which of the following is NOT a factor that affects the wage-level decision?

Job evaluation

____ is used to determine the relative value of jobs within the organization.

Job evaluation

Which of the following actions would violate the intent of the Equal Pay Act?

Paying a woman less than a man doing the same work because she is the second wage earner in a dual-career family

On which basis does current employment law permit an employer to pay different amounts to workers on the same job?

Performance

Which of the following is NOT an objective measure of performance appraisal?

Ranking of coworkers by their superior

Who is responsible for overseeing the process of forming a local union?

The National Labor Relations Board

A preemployment test that requires applicants to perform the same kinds of tasks as they will actually do on the job will have high

content validity.

A beer company used ____ to fire an employee for drinking a competitor's beer in public. Courts are increasingly ruling against such a justification for firing an employee.

employment-at-will

Organizations holding federal contracts exceeding a certain dollar value must have affirmative action plans according to

executive orders.

One of the major disadvantages associated with the so-called special performance test is that it

fails to measure the employees' work motivation.

Often the most difficult part of performance appraisal is

feedback.

Ken is a newly hired police officer. He has been assigned to ride along with a more experienced officer to learn about paperwork, how to handle accident scenes, how to deal with domestic disputes, and other duties that he will be expected to perform. The police department that hired Ken is using ____ training.

on-the-job training

Many college students work as interns over the summers. Some are offered employment upon graduation. Internships can be a(n)

realistic job preview.

Jan is an average salesperson. She tends to make her sales quota four out of every five months. Last month she closed the largest sale that her company has ever made in its history. Even though there is no indication that she is now an exceptional salesperson, her supervisor ranked her as one. This is an example of how a ____ error can influence a performance appraisal.

recency

A commonly used technique for planning specific human resource requirements in higher-level positions is the

replacement chart.

Sprint maintains a computerized spreadsheet of education, skills, experience, and career aspirations of its current employees. This is a

skills inventory.

John Hansen was promoted from vice president to president. One of his subordinates was promoted to vice president. These promotions resulted in

the ripple effect.

In unionized firms, internal recruitment methods are

usually required in the labor agreement.