MGMT 310 EXAM 2

Hobart is at the point in his new venture that he needs to hire more people. He comes to you for advice on the type of candidate he should seek. You tell him, "________."

Look for people who are exceptionally capable and fit well with the entrepreneurial culture

________ creates expectations that may be hard to reconcile or satisfy.

Role conflict

________ is the ability to anticipate, envision, maintain flexibility, think strategically, and work with others in the organization to initiate changes that will create a viable and valuable future for the organization.

Strategic leadership

Which one of the following is the last step in MBO?

Successful achievement of objectives is reinforced by performance-based rewards.

________ are factors related to an employee's job and include the design of a person's job, working conditions, and the physical work layout.

Task demands

Helen, the owner of Crazy Cupcakes, is conducting a SWOT analysis of her company. Which one of the following represents an opportunity for expansion?

There has been a trend toward personalized cupcakes for a variety of occasion

Which one of the following is true of written tests as a selection tool?

They are relatively good predictors for supervisory positions.

How can managers effectively plan when the external environment is continually changing?

They should be ready to change directions if environmental conditions warrant.

The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.

chain of command

Well-written goals are ________.

clear as to a time frame

Which of the following is a characteristic of a mechanistic organization?

clear chain of command

Which one of the following would be a legal and ethical source of business intelligence?

competitors' financial data

A ________ prevents an individual from doing what he desires.

constraint

The major value-creating capabilities of the organization are known as its ________.

core competencies

Todd Miller, CEO of Miller's Grocery, has determined that all stores should be well maintained both inside and out. This is an example of a ________.

directional plan

The first organizing decision that an entrepreneur must make is the ________.

form of legal ownership

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

graphic rating scale

Joe's Hardware bought Moe's hardware on the other side of town. This is an example of ________.

horizontal integration

The purpose of examining the state of the economy, the regulatory situation, social trends, and the local labor supply is to ________.

identify opportunities and possible competitive advantages

Downsizing is the planned elimination of ________ in an organization.

jobs

A cost leadership strategy requires a firm to ________.

maintain the lowest cost structure

The greater the environmental uncertainty, the more an organization needs to become ________.

organic

A company with low departmentalization, wide spans of control, centralized authority, and little formalization possesses a ________ structure.

simple

Most companies' goals can be classified as either ________ or ________.

strategic; financial

During the great recession, average household discretionary income declined. Families sought less expensive alternatives for luxury items. Producers adjusted by offering lighter-weight, lower-cost items. These producers changed their ________.

strategies

In the case of functional departmentalization, jobs are grouped according to ________.

tasks

At the Saturn plant in Smyrna, Tennessee, groups of employees decided how their work would be done, by whom, and with what resources. These groups were given authority to decide who became members and to release any member who did not meet performance standards. Saturn had instituted a(n) ________ structure.

team

Changes in work processes, methods, and equipment are a part of ________ changes.

technological

Robert owns a small engineering firm serving customers on three continents. He has only three employees and contracts with freelancers as needed to fulfill his customers' needs. At any given time, he could have 50 or more engineers under contract. Robert operates a ________.

virtual organization

Sam Walton knew exactly how he wanted his business to operate. He saw WalMart as the cost leader in the discount department store industry. He took every opportunity to emphasize his corporate goals to his employees and became literally a cheerleader at store meetings. We would consider Sam Walton to be a(n) ________ leader.

visionary

Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.

accept error

A standing plan is ________.

an ongoing plan that provides guidance for activities performed repeatedly

In ________ integration, the organization becomes its own supplier so it can control its inputs.

backward vertical

As smartphone cameras improved, consumers turned away from traditional cameras. Polaroid lost market share and finally realized their product was no longer desired. At that point, Polaroid would be considered a ________ in the BCG matrix.

dog

Labor strikes are an example of which of the following internal change factors?

employee attitudes

"There is absolutely no reason why I, the founder of this enterprise, should be making the choice of floor cleaner. The housekeepers know what works and what doesn't. Let them choose." So said Juan, owner of Miller's Office Cleaning. Juan's comment indicates he believes in ________.

employee empowerment

First he was all about innovation. Next it was efficiency. Now Snyder's strategy is customer responsiveness. These changes in strategy are indicative of ________.

external force of change

Dharma is examining her financial position, the market for her proposed new product, the types of ownership available to her, and the tax laws for her area to determine whether she should go forward with her new business. Dharma is conducting a ________

feasibility study

Emily is calculating her annual revenues, balance sheets, and breakeven points so she can write the ________ section of her business plan.

financial data and projections

The final three activities of the human resource management process ensure ________.

that the organization retains competent and high-performing employees

A ________ selection device is characterized by a proven relationship between the selection device and some relevant job selection criterion.

valid

All candidates for entry level engineering positions are given the mechanical aptitude test. Those who scored well and were hired later earned high scores on their performance evaluations. Those who scored less well and were hired earned lower scores on performance evaluations. This indicates that the test is ________.

valid