MGMT 310 Final
The "Balanced Scorecard" is based on a company's vision and strategy and measures _ key perspectives to insure control. three four five six thirty-nine
4
Which of the below is NOT a process theory of motivation? Goal setting theory Acquired needs Expectancy theory Equity theory All are process theories
Acquired Needs
Networking provides what benefits? Social capital Business-related advice Emotional support Task expediency All of the above
All of the above
The top-down, directive process for implementing change is most appropriate when.... there is a crisis there is high dissatisfaction there is high levels of support the changes are clear all of the above
All of the above
The Wagner Act of 1935 does what?
Allowed employees to form unions
Products containing Gore-Tex are more expensive due to... High Barriers to Entry Bargaining Power of Suppliers Bargaining Power of Buyers High Threat of Substitutes Intense Industry Rivalry
Bargaining Power of Suppliers
Which of the following IS an example of Herzberg's "hygiene factors"? Employee of the month award Promotion to a more challenging job Better working conditions Achievement award Purell dispensers at every desk
Better Working Conditions
To have better networks, we should do what? Communicate more Seek out groups who match your personality Join every group possible Build trust with network members Host parties and game nights
Build trust with network members
Strong cultures.... Can rush into decisions that are not properly vetted. Allow for flexibility in strategy. Define acceptable and unacceptable behavior.
Can rush into decisions that are not properly vetted and define acceptable and unacceptable behavior
What kind of goals produce the highest levels of performance? Moderate goals Easy goals Competitive goals Challenging goals Team goals
Challenging Goals
Satisficing is a word coined by Herbert Simon that means......... Selecting an alternative that will satisfy all factions Making the choice that optimizes resources Choosing the solution that is good enough Choosing the solution that is least objectionable Making decisions that are easy
Choosing the solution that is good enough
When decision makers search only for evidence to support their ideas and conclusions, it is called...... Cognitive heuristic Administrative prerogative Programmed research Confirmation bias Focused inquiry
Confirmation Bias
Which of the following dimensions is NOT part of the General Environment? Sociocultural Economic Technological Consumer Political/Legal
Consumer
Rational choice theory posits that...... Decisions should be made using a logical procedure Decision objectives should reflect the majority's preferences Alternative solutions should be evaluated by assigning priority ratings All of the above Only ENTJs should make decisions
Decisions should be made using a logical procedure
Proctor and Gamble most likely has what kind of structure? Functional Divisional Matrix Network
Divisional
In the MBTI, a good leadership type might be......... ISTP ENFP ESFP INTF ENTJ None of the above
ENTJ
Which of the following is NOT in the "Task Environment"? Customers Suppliers Employees Competitors
Employees
Leaders who continue to invest resources into a program that is a failing cause are exhibiting which emotional bias? Perseverance and tenacity Escalation of commitment Social proof Framing Adjustment bias
Escalation of commitment
Ethical behavior by corporations is required by law and punishable by fines or jail time.
False
Italian designer brand Armani should lower prices on their clothing line because it will increase sales and profit.
False
Legitimate power comes from the approval of peers and subordinates. T or F?
False
The Dollar Store pursues what kind of strategy? Cost leadership Differentiation Shotgun Multiple market Focus
Focus
Which of the following would be the best strategy for a low-cost ball-bearing company that is planning to expand globally? Multinational strategy Global strategy International strategy Transnational strategy Multidomestic strategy
Global Strategy
Business-level strategy answers which question? What industry should we be in? How attractive is the industry? How do we compete? What is the value of the market?
How do we compete?
Starbucks' competitive advantage is based on what value chain activity? Inbound logistics Outbound logistics Human resources Technological development Firm infrastructure
Human Resources
Who is responsible for the "bureaucratic organization"?
Max Weber
Would a merger between McDonald's and Starbucks be successful? Yes No Only at first Only after the first year
No
Strategy formulation is an example of ........ Rational choice decision making Classic decision making Political decision making Nonprogrammed decision making
Nonprogrammed decision making
Teams cannot start performing until after they reach which stage of team development? Norming Forming Storming Adjourning Conforming Reforming
Norming
In business, "silos" refer to Large storage facilities Agricultural buildings Organizational groups that exhibit territoriality and do not share information. Bosses who are impervious to emotion. Secret projects by highly innovative companies.
Organizational groups that exhibit territoriality and do not share information.
The internal environment includes what 3 things?
Owners, Employees, Culture
If your job requires others to get your approval before continuing their tasks, you may have power. Coercive Reward Expert Referent Positional Super
Positional
According to McClelland, the best managers have a high need for what? achievement affiliation promotion challenge power Excel spreadsheets
Power
The "Business Process Perspective" might measure.... Profitability Market share Employee satisfaction Sales per square foot All of the above
Sales per square foot
In Geert Hofstede's Universal Social Dimensions, the tendency to observe strict social hierarchies is associated with which dimension?
Small versus large power distance
Work can be designed to be motivating; which of the following is NOT a motivating design feature? Autonomy Variety Stability Significance Identity Feedback All features are motivating
Stability
Which of the following is NOT a criterion for evaluating a firm's strategy? Strategic fit with the environmental landscape Strategy builds on past successes Leverage of the firm's key resources A strategy that provides a distinct, differentiated, and sustainable position in the market. The firm has the ability to execute the given strategy. All of the above are criteria.
Strategic Fit with the environmental landscape
........................... is a leadership substitute. Indifference toward rewards Low position power Inflexibility of rules/policies Structured, routine tasks All of the above
Structured, routine tasks
A new employee who is "shadowing" a seasoned employee is actually part of the .... The hiring process The socialization process The buddy system A test to discover vampires
The socialization process
Internal job candidates have which of the following two advantages? They already know the company culture They are already enrolled in company benefits programs Their skills are already known They exhibit greater ethical behavior They have greater flexibility They know where to park
They already know the company culture, their skills are already known
Companies that operate in mature markets and have high cash flow often seek new opportunities through unrelated diversification. T or F?
True
Hersey & Blanchard's Situational Theory states that leaders can adapt their skills. T or F?
True
The Myers-Briggs Type Indicator helps identify preferences, not enduring personality characteristics. True False Maybe
True
It is legal for US ships to pay bribes to get their cargo unloaded in foreign ports.
True, if that is the local custom
Who will get the best price for printer cartridges? IBM GE US government Donald Trump
US government
The ethical framework claiming behaviors are moral if they result in the most good for the most people is:
Utilitarianism
According to the expectancy theory, the variable that includes the evaluation of whether available outcomes are attractive to an employee is called ________ .
Valence
Artifacts are... Visible organization structures, processes, and language. Beliefs and values. Assumptions. Cultural oddities. Objects that Indiana Jones seeks.
Visible organization structures, processes, and language.
When a corporate employee discovers his company is keeping a second set of illegal books, and reports this information to the authorities, he is:
Whistle-blowing
Kevin, a top manager in an organization, often socializes and maintains warm relationships with his employees. He tends to be more concerned about his team members rather than their performance. He tries to avoid confrontations and negative feedbacks in an attempt to be liked by everyone. Based on David McClelland's acquired needs theory, it can be inferred that Kevin is an example of a(n) ________ . a. affiliation-oriented manager b. achievement-oriented manager c. task-oriented manager d. power-oriented manager
a
To fulfill employees' drive to acquire, managers should: a. provide competitive salary and benefits. b. increase transparency of all processes. c. value collaboration and teamwork. d. designs jobs that have distinct roles in the organization.
a
Which of the following statements best describes David McClelland's acquired needs theory? a. Individuals are driven or motivated by three needs: the need for affiliation, the need for power, and the need for achievement. b. Two conditions, hygiene factors and motivators, simultaneously act as drivers of satisfaction and dissatisfaction. c. Individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction. d. Individuals are motivated by three primary needs: existence, relatedness, and growth.
a
Which of the following statements is true of intrinsic rewards? a. The value of intrinsic rewards is based on individuals' conception of their worth. b. Compensation, recognition, and bonuses are examples of intrinsic rewards. c. Intrinsic rewards do not provide personal satisfaction. d. Intrinsic rewards are specific, tangible, and easy to compare.
a
Task-oriented leaders.... are innovative and resourceful share credit with subordinates are focused on efficiency and productivity value loyalty in employees all of the above
are focused on efficiency and productivity
Which of the following is an example of an extrinsic reward? a. Challenging work b. Recognition c. Self-direction d. Responsibility
b
Which of the following theories is a variant on Maslow's hierarchy of needs theory? a. The theory suggesting that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction b. The theory suggesting that individuals are motivated by three primary needs: existence, relatedness, and growth c. The theory suggesting that individuals are driven or motivated by three needs: the need for affiliation, the need for power, and the need for achievement d. The theory suggesting that two conditions, hygiene factors and motivators, simultaneously act as drivers of satisfaction and dissatisfaction
b
When organizational efficiency is imperative, what is the best coordinating mechanism? clan approach organizers bureaucratic approach behaviorists
bureaucratic approach
Negative reinforcement refers to: a the act of presenting an aversive stimulus in response to an undesired behavior. b the idea that a behavior stops because it has ceased to be rewarded or punished. c the act of removing an aversive condition in response to a desired behavior. d the act of rewarding a desired behavior.
c
The theory that both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior is called the ________ . a. theory of classical conditioning b. four-drive theory c. theory of operant conditioning d. two-factor theory
c
The "Great Man Theory" posits that.... leaders are born, not made certain traits are linked to great leaders the confluence of certain environmental conditions determine a leader one must be taller than six feet
certain traits are linked to great leaders
Corporate Social Responsibility programs can be used for ________________.
competitive advantage
What THREE forms of intelligence does the Triarchic Theory of Intelligence include? Computational Emotional Experiential Contextual Kinesthetic Linguistic Spatial Perceptual
computational, experiential, and contextual
Researchers who ask, "What do people want to get when they take action?" are investigating _____________ of motivation.
content theories
Which of the following statements is true of Douglas McGregor's Theory X and Theory Y? a. Managers who conform to Theory Y believe that employees inherently dislike work and need to be constantly monitored. b. Managers who conform to Theory X try to create an open atmosphere where employees are free to experiment. c. Managers who conform to Theory Y use fear, intimidation, and threats of punishment to drive motivation. d. Managers who conform to Theory X believe that employees are principally motivated by extrinsic rewards.
d
'Job analysis' helps Human Resources.... determine which jobs should be eliminated describe a job and seek an appropriate candidate assess the importance of a job to competitive advantage set compensation levels for a job
describe a job and seek an appropriate canidate
The five dimensions of personality include extroversion, conscientiousness, agreeableness, and . cultural adaptibility attentiveness creativity emotional stability texting dexterity
emotional stability
Benchmarking is... setting challenging, but attainable goals a Six Sigma step identifying "best practices" and integrating appropriate elements into the business a structured approach to solving problems all of the above placing symbols on park benches
identifying "best practices" and integrating appropriate elements into the business
What three activities in WalMart's value chain create its dominant competitive advantage? Human resource management Marketing and sales Procurement Outbound logistics Firm infrastructure Operations
Procurement, Outbound Logistics, Operations
A ___ strategy involves wielding power through asserting arguments, using persuasion, and creating solutions. Pull Move Away Push Social Sneaky
Push
In order for change to occur, there must be dissatisfaction with the status quo, there must be a new model for the organization, and a process for change.....AND that all must be greater than.... resistance to change the value of the company cost of change the momentum of change
Resistance to change, cost of change
Which perspective on business is widely used today?
Stakeholder View
Equity Theory =
Treated fairly
Attractive people have more power in the workplace T or F?
True
What enhances your value in a network? strong ties weak ties centrality availability the amount of cable you own
centrality
360 degree feedback occurs when... performance evaluations are completed in the following year assessments include feedback from customers around the world employees receive feedback from superiors, subordinates, colleagues, etc. performance appraisals are conducted in swivel chairs employees' self-evaluations are compared to superiors' evaluations
employees receive feedback from superiors, subordinates, colleagues, etc.
The ________ theory holds that people will compare their circumstances with those of similar others and that this behavior motivates them to seek fairness in the way they are rewarded for performance.
equity
A team's work has__. individual accountability interdependent tasks a predetermined work structure the same purpose as the organization's mission
interdependent tasks
Vertical integration make companies . more flexible less flexible
less flexible
Which of the following increases industry profitability? low barriers to entry many competitors high buyer power low supplier power all of the above
low supplier power
The "Customer Perspective" might measure.... profitability market share employee satisfaction sales per square foot all of the above
market share
In Herzberg's 2 factor theory, ___________ are things such as challenging work assignments, accomplishment and personal recognition, and autonomy which create conditions in which an employee will feel satisfied with his or her job.
motivators
McGregor's Theory X purports that employees work for what?
pay only
Companies with high levels of unrelated diversification __. post lower levels of performance post higher levels of performance issue fewer dividends have the highest capital costs
post lower levels of performance
f Einstein Brothers Bagels backward integrated, what business might they be in? selling coffee selling cream cheese making cement growing petunias refining grains
refining grains
f Altria's cigarette division forward integrates, what business might they be in? cancer research vaporizers retailing trash collection
retailing
Which market has the most intense rivalry? personal computers cell phones women's clothing automobiles soybeans
soybeans
In an industry analysis, how might the auto industry view buses, bikes, mopeds, trolleys,scooters, and jet packs? (Answer is plural)
substitutes
A concept or picture of what a firm wants to achieve and how it plans to accomplish that is called: the mission company objectives the vision strategy formulation excellent idea
the vision
Leaders focused on changing their organization for the better are ...................leaders. charismatic transformational transactional intransient traditional
transformational
Expectancy theory assumes that motivation is precipitated by the perception that a certain effort will lead to a certain level of performance, which will earn a reward that is prized by the motivated. In order to be effective, the reward must have a high __ .
valence