MGMT 310 Final

The "Balanced Scorecard" is based on a company's vision and strategy and measures _ key perspectives to insure control. three four five six thirty-nine

4

Which of the below is NOT a process theory of motivation? Goal setting theory Acquired needs Expectancy theory Equity theory All are process theories

Acquired Needs

Networking provides what benefits? Social capital Business-related advice Emotional support Task expediency All of the above

All of the above

The top-down, directive process for implementing change is most appropriate when.... there is a crisis there is high dissatisfaction there is high levels of support the changes are clear all of the above

All of the above

The Wagner Act of 1935 does what?

Allowed employees to form unions

Products containing Gore-Tex are more expensive due to... High Barriers to Entry Bargaining Power of Suppliers Bargaining Power of Buyers High Threat of Substitutes Intense Industry Rivalry

Bargaining Power of Suppliers

Which of the following IS an example of Herzberg's "hygiene factors"? Employee of the month award Promotion to a more challenging job Better working conditions Achievement award Purell dispensers at every desk

Better Working Conditions

To have better networks, we should do what? Communicate more Seek out groups who match your personality Join every group possible Build trust with network members Host parties and game nights

Build trust with network members

Strong cultures.... Can rush into decisions that are not properly vetted. Allow for flexibility in strategy. Define acceptable and unacceptable behavior.

Can rush into decisions that are not properly vetted and define acceptable and unacceptable behavior

What kind of goals produce the highest levels of performance? Moderate goals Easy goals Competitive goals Challenging goals Team goals

Challenging Goals

Satisficing is a word coined by Herbert Simon that means......... Selecting an alternative that will satisfy all factions Making the choice that optimizes resources Choosing the solution that is good enough Choosing the solution that is least objectionable Making decisions that are easy

Choosing the solution that is good enough

When decision makers search only for evidence to support their ideas and conclusions, it is called...... Cognitive heuristic Administrative prerogative Programmed research Confirmation bias Focused inquiry

Confirmation Bias

Which of the following dimensions is NOT part of the General Environment? Sociocultural Economic Technological Consumer Political/Legal

Consumer

Rational choice theory posits that...... Decisions should be made using a logical procedure Decision objectives should reflect the majority's preferences Alternative solutions should be evaluated by assigning priority ratings All of the above Only ENTJs should make decisions

Decisions should be made using a logical procedure

Proctor and Gamble most likely has what kind of structure? Functional Divisional Matrix Network

Divisional

In the MBTI, a good leadership type might be......... ISTP ENFP ESFP INTF ENTJ None of the above

ENTJ

Which of the following is NOT in the "Task Environment"? Customers Suppliers Employees Competitors

Employees

Leaders who continue to invest resources into a program that is a failing cause are exhibiting which emotional bias? Perseverance and tenacity Escalation of commitment Social proof Framing Adjustment bias

Escalation of commitment

Ethical behavior by corporations is required by law and punishable by fines or jail time.

False

Italian designer brand Armani should lower prices on their clothing line because it will increase sales and profit.

False

Legitimate power comes from the approval of peers and subordinates. T or F?

False

The Dollar Store pursues what kind of strategy? Cost leadership Differentiation Shotgun Multiple market Focus

Focus

Which of the following would be the best strategy for a low-cost ball-bearing company that is planning to expand globally? Multinational strategy Global strategy International strategy Transnational strategy Multidomestic strategy

Global Strategy

Business-level strategy answers which question? What industry should we be in? How attractive is the industry? How do we compete? What is the value of the market?

How do we compete?

Starbucks' competitive advantage is based on what value chain activity? Inbound logistics Outbound logistics Human resources Technological development Firm infrastructure

Human Resources

Who is responsible for the "bureaucratic organization"?

Max Weber

Would a merger between McDonald's and Starbucks be successful? Yes No Only at first Only after the first year

No

Strategy formulation is an example of ........ Rational choice decision making Classic decision making Political decision making Nonprogrammed decision making

Nonprogrammed decision making

Teams cannot start performing until after they reach which stage of team development? Norming Forming Storming Adjourning Conforming Reforming

Norming

In business, "silos" refer to Large storage facilities Agricultural buildings Organizational groups that exhibit territoriality and do not share information. Bosses who are impervious to emotion. Secret projects by highly innovative companies.

Organizational groups that exhibit territoriality and do not share information.

The internal environment includes what 3 things?

Owners, Employees, Culture

If your job requires others to get your approval before continuing their tasks, you may have power. Coercive Reward Expert Referent Positional Super

Positional

According to McClelland, the best managers have a high need for what? achievement affiliation promotion challenge power Excel spreadsheets

Power

The "Business Process Perspective" might measure.... Profitability Market share Employee satisfaction Sales per square foot All of the above

Sales per square foot

In Geert Hofstede's Universal Social Dimensions, the tendency to observe strict social hierarchies is associated with which dimension?

Small versus large power distance

Work can be designed to be motivating; which of the following is NOT a motivating design feature? Autonomy Variety Stability Significance Identity Feedback All features are motivating

Stability

Which of the following is NOT a criterion for evaluating a firm's strategy? Strategic fit with the environmental landscape Strategy builds on past successes Leverage of the firm's key resources A strategy that provides a distinct, differentiated, and sustainable position in the market. The firm has the ability to execute the given strategy. All of the above are criteria.

Strategic Fit with the environmental landscape

........................... is a leadership substitute. Indifference toward rewards Low position power Inflexibility of rules/policies Structured, routine tasks All of the above

Structured, routine tasks

A new employee who is "shadowing" a seasoned employee is actually part of the .... The hiring process The socialization process The buddy system A test to discover vampires

The socialization process

Internal job candidates have which of the following two advantages? They already know the company culture They are already enrolled in company benefits programs Their skills are already known They exhibit greater ethical behavior They have greater flexibility They know where to park

They already know the company culture, their skills are already known

Companies that operate in mature markets and have high cash flow often seek new opportunities through unrelated diversification. T or F?

True

Hersey & Blanchard's Situational Theory states that leaders can adapt their skills. T or F?

True

The Myers-Briggs Type Indicator helps identify preferences, not enduring personality characteristics. True False Maybe

True

It is legal for US ships to pay bribes to get their cargo unloaded in foreign ports.

True, if that is the local custom

Who will get the best price for printer cartridges? IBM GE US government Donald Trump

US government

The ethical framework claiming behaviors are moral if they result in the most good for the most people is:

Utilitarianism

According to the expectancy theory, the variable that includes the evaluation of whether available outcomes are attractive to an employee is called ________ .

Valence

Artifacts are... Visible organization structures, processes, and language. Beliefs and values. Assumptions. Cultural oddities. Objects that Indiana Jones seeks.

Visible organization structures, processes, and language.

When a corporate employee discovers his company is keeping a second set of illegal books, and reports this information to the authorities, he is:

Whistle-blowing

Kevin, a top manager in an organization, often socializes and maintains warm relationships with his employees. He tends to be more concerned about his team members rather than their performance. He tries to avoid confrontations and negative feedbacks in an attempt to be liked by everyone. Based on David McClelland's acquired needs theory, it can be inferred that Kevin is an example of a(n) ________ . a. affiliation-oriented manager b. achievement-oriented manager c. task-oriented manager d. power-oriented manager

a

To fulfill employees' drive to acquire, managers should: a. provide competitive salary and benefits. b. increase transparency of all processes. c. value collaboration and teamwork. d. designs jobs that have distinct roles in the organization.

a

Which of the following statements best describes David McClelland's acquired needs theory? a. Individuals are driven or motivated by three needs: the need for affiliation, the need for power, and the need for achievement. b. Two conditions, hygiene factors and motivators, simultaneously act as drivers of satisfaction and dissatisfaction. c. Individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction. d. Individuals are motivated by three primary needs: existence, relatedness, and growth.

a

Which of the following statements is true of intrinsic rewards? a. The value of intrinsic rewards is based on individuals' conception of their worth. b. Compensation, recognition, and bonuses are examples of intrinsic rewards. c. Intrinsic rewards do not provide personal satisfaction. d. Intrinsic rewards are specific, tangible, and easy to compare.

a

Task-oriented leaders.... are innovative and resourceful share credit with subordinates are focused on efficiency and productivity value loyalty in employees all of the above

are focused on efficiency and productivity

Which of the following is an example of an extrinsic reward? a. Challenging work b. Recognition c. Self-direction d. Responsibility

b

Which of the following theories is a variant on Maslow's hierarchy of needs theory? a. The theory suggesting that individuals have multiple needs that must be fulfilled in a specific order to ensure the greatest level of satisfaction b. The theory suggesting that individuals are motivated by three primary needs: existence, relatedness, and growth c. The theory suggesting that individuals are driven or motivated by three needs: the need for affiliation, the need for power, and the need for achievement d. The theory suggesting that two conditions, hygiene factors and motivators, simultaneously act as drivers of satisfaction and dissatisfaction

b

When organizational efficiency is imperative, what is the best coordinating mechanism? clan approach organizers bureaucratic approach behaviorists

bureaucratic approach

Negative reinforcement refers to: a the act of presenting an aversive stimulus in response to an undesired behavior. b the idea that a behavior stops because it has ceased to be rewarded or punished. c the act of removing an aversive condition in response to a desired behavior. d the act of rewarding a desired behavior.

c

The theory that both positive and negative reinforcement increase behavior while punishment and extinction decrease behavior is called the ________ . a. theory of classical conditioning b. four-drive theory c. theory of operant conditioning d. two-factor theory

c

The "Great Man Theory" posits that.... leaders are born, not made certain traits are linked to great leaders the confluence of certain environmental conditions determine a leader one must be taller than six feet

certain traits are linked to great leaders

Corporate Social Responsibility programs can be used for ________________.

competitive advantage

What THREE forms of intelligence does the Triarchic Theory of Intelligence include? Computational Emotional Experiential Contextual Kinesthetic Linguistic Spatial Perceptual

computational, experiential, and contextual

Researchers who ask, "What do people want to get when they take action?" are investigating _____________ of motivation.

content theories

Which of the following statements is true of Douglas McGregor's Theory X and Theory Y? a. Managers who conform to Theory Y believe that employees inherently dislike work and need to be constantly monitored. b. Managers who conform to Theory X try to create an open atmosphere where employees are free to experiment. c. Managers who conform to Theory Y use fear, intimidation, and threats of punishment to drive motivation. d. Managers who conform to Theory X believe that employees are principally motivated by extrinsic rewards.

d

'Job analysis' helps Human Resources.... determine which jobs should be eliminated describe a job and seek an appropriate candidate assess the importance of a job to competitive advantage set compensation levels for a job

describe a job and seek an appropriate canidate

The five dimensions of personality include extroversion, conscientiousness, agreeableness, and . cultural adaptibility attentiveness creativity emotional stability texting dexterity

emotional stability

Benchmarking is... setting challenging, but attainable goals a Six Sigma step identifying "best practices" and integrating appropriate elements into the business a structured approach to solving problems all of the above placing symbols on park benches

identifying "best practices" and integrating appropriate elements into the business

What three activities in WalMart's value chain create its dominant competitive advantage? Human resource management Marketing and sales Procurement Outbound logistics Firm infrastructure Operations

Procurement, Outbound Logistics, Operations

A ___ strategy involves wielding power through asserting arguments, using persuasion, and creating solutions. Pull Move Away Push Social Sneaky

Push

In order for change to occur, there must be dissatisfaction with the status quo, there must be a new model for the organization, and a process for change.....AND that all must be greater than.... resistance to change the value of the company cost of change the momentum of change

Resistance to change, cost of change

Which perspective on business is widely used today?

Stakeholder View

Equity Theory =

Treated fairly

Attractive people have more power in the workplace T or F?

True

What enhances your value in a network? strong ties weak ties centrality availability the amount of cable you own

centrality

360 degree feedback occurs when... performance evaluations are completed in the following year assessments include feedback from customers around the world employees receive feedback from superiors, subordinates, colleagues, etc. performance appraisals are conducted in swivel chairs employees' self-evaluations are compared to superiors' evaluations

employees receive feedback from superiors, subordinates, colleagues, etc.

The ________ theory holds that people will compare their circumstances with those of similar others and that this behavior motivates them to seek fairness in the way they are rewarded for performance.

equity

A team's work has__. individual accountability interdependent tasks a predetermined work structure the same purpose as the organization's mission

interdependent tasks

Vertical integration make companies . more flexible less flexible

less flexible

Which of the following increases industry profitability? low barriers to entry many competitors high buyer power low supplier power all of the above

low supplier power

The "Customer Perspective" might measure.... profitability market share employee satisfaction sales per square foot all of the above

market share

In Herzberg's 2 factor theory, ___________ are things such as challenging work assignments, accomplishment and personal recognition, and autonomy which create conditions in which an employee will feel satisfied with his or her job.

motivators

McGregor's Theory X purports that employees work for what?

pay only

Companies with high levels of unrelated diversification __. post lower levels of performance post higher levels of performance issue fewer dividends have the highest capital costs

post lower levels of performance

f Einstein Brothers Bagels backward integrated, what business might they be in? selling coffee selling cream cheese making cement growing petunias refining grains

refining grains

f Altria's cigarette division forward integrates, what business might they be in? cancer research vaporizers retailing trash collection

retailing

Which market has the most intense rivalry? personal computers cell phones women's clothing automobiles soybeans

soybeans

In an industry analysis, how might the auto industry view buses, bikes, mopeds, trolleys,scooters, and jet packs? (Answer is plural)

substitutes

A concept or picture of what a firm wants to achieve and how it plans to accomplish that is called: the mission company objectives the vision strategy formulation excellent idea

the vision

Leaders focused on changing their organization for the better are ...................leaders. charismatic transformational transactional intransient traditional

transformational

Expectancy theory assumes that motivation is precipitated by the perception that a certain effort will lead to a certain level of performance, which will earn a reward that is prized by the motivated. In order to be effective, the reward must have a high __ .

valence