MGMT 321 Chapter 3 Questions

A Blank______ results when individuals who illegally download copyrighted material act in their own self-interest, hurting society as a whole. Multiple choice question. "tragedy of the commons" utilitarian rule practical rule loss of reputation

"tragedy of the commons"

When people act in their own self-interest without any thought as to how their actions will affect others or the group as a whole, it demonstrates the Blank______ concept. Multiple choice question. moral rights collective disaster social equity "tragedy of the commons"

"tragedy of the commons"

The Age Discrimination in Employment Act Prohibits discrimination against workers over the age of _______ and restricts mandatory _______. Multiple choice question. 55; hiring 65; retirement 40; retirement 40; hiring

40; retirement

The law that deals with age discrimination is the _______. Multiple choice question. Family and Medical Leave Act Equal Pay Act Title VII of the Civil Rights Act of 1964 Americans with Disabilities Act Age Discrimination in Employment Act

Age Discrimination in Employment Act

In addition to protecting employees with physical and mental disabilities, what act protects employees with HIV or AIDS from discrimination in the workplace? Multiple choice question. Title VII of the Civil Rights Act Equal Pay Act Americans with Disabilities Act Family and Medical Leave Act

Americans with Disabilities Act

Select all that apply Which of the following are true statements regarding sexual harassment? (Check all that apply.) Multiple select question. Sexual harassers are always members of the opposite sex. Both men and women can be victims of sexual harassment. Sexual harassment is not a significant issue in the workplace. Sexual harassment damages the reputation of the organization in which it occurs.

Both men and women can be victims of sexual harassment. Sexual harassment damages the reputation of the organization in which it occurs.

How do professional ethics guide behavior? Multiple choice question. By determining what is right and wrong in all situations By providing standards of behavior for members of a profession By outlining personal values of how individuals interact with others By governing how members of a society should treat one another

By providing standards of behavior for members of a profession

True or false: Fewer and fewer companies are recognizing the rights of LGBT employees in terms of fair and equal treatment and benefits to their partners. True false question.TrueFalse

False

Which decision making rule is most concerned with treating people in a fair and equitable way? Multiple choice question. Utilitarian rule Moral rights rule Justice rule Practical rule

Justice rule

Select all that apply What are three potential results of unethical behavior in a business environment? (Check all that apply.) Multiple select question. Loss of product quality Increased trust and support Improved communication Lower standard of living Fewer goods and services produced

Loss of product quality Lower standard of living Fewer goods and services produced

Carmen has been given a directive from upper management to find out how much time her employees spend on the Internet in non-work related activities. Carmen is worried that doing so will invade her employee's right to privacy. Which decision rule is Carmen most likely using? Multiple choice question. Justice rule Utilitarian rule Practical rule Moral rights rule

Moral rights rule

Which decision making rule is concerned with upholding the fundamental rights of the people affected by the decision? Multiple choice question. Moral rights rule Justice rule Practical rule Utilitarian rule

Moral rights rule

Which statement best depicts the relationship between top management positions and financial performance as determined by the Catalyst study noted in the text? Multiple choice question. The proportion of men or women in top management positions has no bearing on financial performance. Organizations that have more men in top management positions had significantly better financial performance. Organizations that have more women in top management positions have much poorer financial performance. Organizations that have more women in top management positions have significantly better financial performance.

Organizations that have more women in top management positions have significantly better financial performance.

If unethical behavior is discovered by those in authority and goes unpunished, what would be the likely outcome? Multiple choice question. Nothing will change; business will proceed as usual. There will be an increase in respect for those in positions of responsibility. Others in the organization will feel they can act in the same manner. An increase in employee morale will result.

Others in the organization will feel they can act in the same manner.

Which factor represents a type of diversity that can affect how employees are treated in the workplace? Multiple choice question. Type of cell phone Test anxiety Substance abuse Physical appearance

Physical appearance

Joe had to make a tough decision, but he doesn't mind telling the public about it because he knows that overall, people will think his decision is acceptable. What decision making rule does this represent? Multiple choice question. Utilitarian rule Practical rule Justice rule Moral rights rule

Practical rule

Select all that apply The first step in eradicating sexual harassment is to develop and clearly communicate a sexual harassment policy endorsed by top management. This policy should include which of the following? (Check all that apply.) Multiple select question. Procedures for reporting harassment Employee education and training The cost involved in eradicating harassment Examples of unacceptable behavior Names of people charged with litigating harassing incidents

Procedures for reporting harassment Employee education and training Examples of unacceptable behavior

Select all that apply Title VII of the Civil Rights Act prohibits discrimination on the basis of which of the following? (Check all that apply) Multiple select question. Race Health issues Religion Disability National origin

Race Religion National origin

_______ ethics stem from the values and standards that influence how the general public interacts with one another on issues such as fairness, justice, poverty, and the rights of the individual. Multiple choice question. Business Societal Professional Individual

Societal

Select all that apply What three effects result from trust among stakeholders? (Check all that apply.) Multiple select question. Stakeholders cooperate in providing information. Society does not need a norm for ethical behavior. Competitors are less likely to threaten company profits. When one stakeholder acts in a trustworthy manner, others tend to follow. Resources are no longer scarce. Company performance improves.

Stakeholders cooperate in providing information. When one stakeholder acts in a trustworthy manner, others tend to follow. Company performance improves.

Which organization stated in 2015 that workplace discrimination on the basis of sexual orientation is illegal? Multiple choice question. The Human Rights Foundation The Equal Employment Opportunity Commission The United Nations The Peace Corps.

The Equal Employment Opportunity Commission

Which organization stated in 2015 that workplace discrimination on the basis of sexual orientation is illegal? Multiple choice question. The Peace Corps. The United Nations The Equal Employment Opportunity Commission The Human Rights Foundation

The Equal Employment Opportunity Commission

Select all that apply What are three potential results when a company acts ethically? (Check all that apply.) Multiple select question. The company will lose money and social standing. The company will attract more job applicants. New customers will be drawn to the company's products. Stakeholders will support the company.

The company will attract more job applicants. New customers will be drawn to the company's products. Stakeholders will support the company.

When managers use one of the four ethical rules to guide them in decision making, what two things are they trying to balance? Multiple choice question. Company profits and production costs The interests of the company and the need to make a profit Company innovation and pressure from competitors The interest of the company and the interests of the stakeholders

The interest of the company and the interests of the stakeholders

Select all that apply What are the requirements of a fair complaint procedure? (Check all that apply.) Multiple select question. The procedure should suspend alleged harassers immediately. The procedure should ensure that complaints are dealt with promptly and thoroughly. The procedure should ensure that complaints are dealt with within two weeks. The procedure should protect and fairly treat victims. The procedure should ensure that alleged harassers are fairly treated.

The procedure should ensure that complaints are dealt with promptly and thoroughly. The procedure should protect and fairly treat victims. The procedure should ensure that alleged harassers are fairly treated.

Which of the following laws prohibits discrimination in employment decisions on the basis of race, religion, sex, color, or national origin? Multiple choice question. The Equal Pay Act The Americans with Disabilities Act Title VII of the Civil Rights Act The Age Discrimination in Employment Act

Title VII of the Civil Rights Act

What is the responsibility of an ethics officer? Multiple choice question. To communicate ethical standards to employees, ensure employees conform to standards, and teach employees to respond to ethical dilemmas To ensure diversity among employees due to age, gender, race, ethnicity, religion, sexual orientation, education, or experience To provide a visible means of offering support on financial, capital, or outsourcing matters To set the direction and tone of the organization's business plan and mission

To communicate ethical standards to employees, ensure employees conform to standards, and teach employees to respond to ethical dilemmas Need help? Review these concept resources.

True or false: Employees learn how to behave toward minority group members by observing higher status managers' behavior toward minority group members. True false question.TrueFalse

True

Select all that apply What are three initial steps managers can take to deal with problems of sexual harassment? (Check all that apply.) Multiple select question. Use a fair complaint procedure. Develop and communicate a sexual harassment policy. Immediately fire the accused harasser to protect the company's reputation. Provide sexual harassment education and training to all organizational members, including managers.

Use a fair complaint procedure. Develop and communicate a sexual harassment policy. Provide sexual harassment education and training to all organizational members, including managers.

Phil always acts ethically when dealing with his customers and coworkers. As a result, they enjoy working with him. Phil has gained _______ among those he works with. Multiple choice question. a good reputation moral integrity self-esteem a sense of notoriety

a good reputation

When investigating charges of sexual harassment, in order for a complaint procedure to be fair, it should be handled by _______. Multiple choice question. the harasser and the employee corporate counsel the accuser's immediate supervisor a neutral third party

a neutral third party

Federal assistance along with managers' sensitivity to employees of lower socio-economic backgrounds have led to _______. Multiple choice question. a reduction in the number of people living below the poverty line an increase in the number of people living below the poverty line a reduction in the number of employees with suitable skills an increase in inflation in a recessionary economy

a reduction in the number of people living below the poverty line

Studies indicate that having employees who are physically diverse can influence _______. Multiple choice question. synergy and profit margins critical incident effectiveness advancement rates and salaries profitability and operational efficiency

advancement rates and salaries

A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by _______. Multiple choice question. focusing on a small niche of a specific type of customer appealing to a less diverse group of customers appealing to more diverse customers appealing to a less costly market

appealing to more diverse customers

It is important to punish unethical behavior _______. Multiple choice question. to allow others to advance their own agendas as an incentive for others in the organization to consider the rights of all stakeholders to increase profits as an incentive for others in the organization to consider their own self-interest

as an incentive for others in the organization to consider the rights of all stakeholders

According to the study cited in the text, companies with one or more women on their boards of directors performed Blank______. Multiple choice question. the same in terms of returns on equity and sales worse in terms of return on equity and sales better in terms of returns on equity and sales

better in terms of returns on equity and sales

Having a diverse group of employees with a variety of problem solving approaches _______. Multiple choice question. can improve managerial decision making often causes confusion in decision making leads to an increase in costs will hurt managerial decision making

can improve managerial decision making

The makeup of the U.S. population in terms of racial and ethnic diversity _____. Multiple choice question. continues to fall tremendously has held stable has fallen continues to increase tremendously

continues to increase tremendously

Often, companies view Blank______ as the most critical stakeholders. Multiple choice question. suppliers stockholders employees customers distributors

customers

Diversity is defined as Blank______. Multiple choice question. differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc. cultural values of acceptable behavior within societal constraints the monitoring of ethical practices and procedures people that have a claim on an organization

differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc.

The ethics of a company and its managers are important to stakeholders because stakeholders can _______. Multiple choice question. stop competing against them learn many things from company managers change laws directly benefit or be harmed by the company's actions

directly benefit or be harmed by the company's actions

the fact that today's workforce is comprised of many people from different racial and ethnic backgrounds underscores the importance of _______. Multiple choice question. effectively managing costs effectively managing diversity reducing diversity eliminating diversity

effectively managing diversity

When stakeholders engage in ethical business practices, organizations find that company performance increases because _______. Multiple choice question. prices increase efficiency and effectiveness increase more time is spent on negotiation and bargaining employee turnover increases

efficiency and effectiveness increase

Managers should take the time to understand the religious beliefs of their workers because _______. Multiple choice question. employees will feel respected and loyalty to the company will increase it makes scheduling easier it allows them to schedule the maximum number of holidays possible it helps them devise ways to convert employees to one single belief set

employees will feel respected and loyalty to the company will increase

Effectively managing diversity means _______. Multiple choice question. setting standards for how many people of each ethnicity you will hire grouping ethnic employees in the workplace into the same department scheduling days off for the holidays of each ethnic group ensuring that diverse employees have equal opportunities

ensuring that diverse employees have equal opportunities

Legal agreements between companies and their suppliers do not generally cover _______. Multiple choice question. pricing ethical issues delivery issues service agreements

ethical issues

The individual who is responsible for monitoring conformity to ethical standards and investigating ethical breaches is the _______. Multiple choice question. ethics officer organizational interventionist chairman of the board operations manager

ethics officer

The two forms of sexual harassment are quid pro quo and ______. Multiple choice question. stereotyping hostile work environment hostile attitude negative attitude

hostile work environment

Select the two forms of sexual harassment. Multiple select question. hostile work environment consensual dating negative attitude quid pro quo

hostile work environment quid pro quo

Victor is in the process of distributing year-end bonuses to his employees. He wants to make sure that he distributes the pool of money in a fair and equitable way. Victor is using the _______ decision-making rule. Multiple choice question. justice practical comparative utilitarian

justice

The Americans with Disabilities Act requires employers to Blank______. Multiple choice question. have at least 20 percent of staff consist of disabled workers make reasonable accommodations for disabled workers provide a Disability Awareness Week make disabled employees perform their jobs in the same manner as non-disabled workers

make reasonable accommodations for disabled workers

Employees typically mimic a manager's treatment of members of minority groups because _______. Multiple choice question. they do not want to look bad in front of minority groups they do not want to look bad to coworkers of the influence of the manager's authority and position of the manager's threat of punishment

of the influence of the manager's authority and position

According to the U.S. Census Bureau, approximately _____ U.S residents belongs to a minority group. Multiple choice question. one of every five one of every eight one of every ten one of every three

one of every three

Trust occurs when Blank______. Multiple choice question. one person has confidence in the goodwill of another person unethical behavior goes unpunished and decreases company profits one person has good intentions with few resources esteem is valued as an important asset

one person has confidence in the goodwill of another person

A manager who wonders whether or not family and friends would approve of a decision is most likely using the _______ decision making rule. Multiple choice question. practical justice utilitarian moral rights

practical

When a lawyer is unsure of how to act in a particular situation, he or she would rely on Blank______ ethics to guide professional behavior that is not clear-cut. Multiple choice question. legal societal professional individual

professional

The type of sexual harassment that occurs when a manager forces an employee to perform sexual favors in order to gain a work-related opportunity is _______. Multiple choice question. stereotyping hostile work environment overt discrimination quid pro quo

quid pro quo

John needs to fill a management position in his department. He tells Trisha she can have the job if she will become physically intimate with him. This is an example of _______. Multiple choice question. stereotyping quid pro quo sexual harassment a hostile work environment overt discrimination

quid pro quo sexual harassment

The key issue for managers regarding religious diversity is _______. Multiple choice question. keeping religion out of the workplace addressing religion only when necessary recognizing different religions and their beliefs ignoring all religious holidays

recognizing different religions and their beliefs

The standards of how the general public deals with issues surrounding poverty, fairness, and justice fall under _______ ethics. Multiple choice question. individual societal community professional

societal

Within the network of relationships a company has with other companies, _______ expect fair and prompt payment from the company, and _______ expect that products from the company will be available at the agreed upon quality and price. Multiple choice question. suppliers; distributors distributors; employees suppliers; employees competitors; distributors

suppliers; distributors

Reputation can be defined as _______. Multiple choice question. the esteem that people gain when they act ethically formal rules that govern behavior punished unethical behavior unwritten, informal codes of conduct

the esteem that people gain when they act ethically

By _______, a company contributes to the economy of its town or region and, therefore, helps determine whether the community prospers or declines. Multiple choice question. the type of product or service it offers the salaries, wages, and taxes it pays the type of business structure it uses the number of competitors it has

the salaries, wages, and taxes it pays

Stakeholders have a claim on companies because _______. Multiple choice question. they are committed to donate $30 billion in the next decade they supply a company with its productive resources they have the right to all future stock dividends they issue stock

they supply a company with its productive resources

Socioeconomic diversity requires that managers be sensitive and responsive to Blank______. Multiple choice question. those with disabilities those with social stratification those with high incomes those with low incomes

those with low incomes

Dante is behind at work, so Julia has offered to help him. Dante isn't sure Julia will do a good job, but he places his confidence in her, even though this puts him at risk. This illustrates the concept of _______. Multiple choice question. self-interest altruism trust ethics

trust

Organizations and stakeholders tend to cooperate and share information more freely, thus making it easier to price goods and services correctly, when they respect and _______ one another. Multiple choice question. trust compete with partner with listen to

trust

Elton has a business decision to make. He wants to ensure his choice will do the least harm to the company's stakeholders, so he is contemplating how his decision will affect various groups. Elton is using the _______ rule. Multiple choice question. moral rights utilitarian practical justice

utilitarian

If you are basing a decision on how its positive outcome can affect the greatest number of people, you are using the _______ rule. Multiple choice question. practical utilitarian moral rights justice

utilitarian

The most frequent victims of sexual harassment are _______. Multiple choice question. men who work for a female boss women who work in a male-dominated occupation women who work for a female boss men who work in a male-dominated occupation

women who work in a male-dominated occupation