MGMT 3260 Kane Ch 8

Words represent ____ percent of the impact of an oral face to face message.

7

Twisting a paperclip during a stressful conversation is what kind of kinesic message?

Adapter

Nonverbal aspects of vocal delivery include:

All choices are correct

Small talk is valuable because:

Both a and b are correct

Which of the following is not a function recognized by burbinster for nonverbal communication?

Directing

Signals of deception include which of the following?

Dress

Gestures include which of the following?

Emblems

Why are emblems different from the typical movement communication cue?

Emblems fit into the category of kinesics, or movement cues. The difference, however, is that they do not have an implied meaning, they actually stand for something else. An example of a movement that has direct meaning is the military salute. This gesture replaces verbal communication, and its meaning is direct not implied.

Deception is not shown in which of the following?

Empathic listening

Deceptive answers are likely to be longer and less specific than honest ones.

False

Kinesic refers to the space around us and how we and other relate to it.

False

South African and Arab businesspeople generally operate within four zones: intimate, personal, social, and public.

False

The most common deception-related gesture is the hand shrug emblem.

False

When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.

False

Which of the following is not a deception related gesture?

Folding hands

You are trying to indicate interest in the other person while listening. What should you be doing with your eyes, head, trunk, and hands?

Gaze at the speaker; nod or tilt your head; lean toward the speaker; show the palms of your hands to indicate receptiveness.

Which of the following complement communication by providing an example of or reinforcing what is being said?

Illustrators

The study of body language or movement is known as:

Kinesics

Which is not a voice deception?

None of the choices are correct

In the U.S. we expect people to "keep their distance." If someone in a social setting does not observe our personal zone and instead comes closer than we expect, what might be the possible cause?

Possible reasons for not observing the standard zones include cultural differences, aggressiveness, misperceived levels of intimacy, gender differences, and environmental circumstances.

Which of the following refers to the space around us and how we and others relate to it?

Proxemics

Nonverbal signals that occur during conversations to signal to a partner to slow, stop, and even "wait your turn" and let the other person know when you're ready to listen is known as:

Regulating

Which is a personal space deception cue?

Signal blunders

An attempted change of personal space is a deception cue.

True

Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility.

True

Gestures and posture are both examples of movement.

True

In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening.

True

Leakage occurs when contradictory nonverbal signals betray deception.

True

Nonverbal communication includes written messages.

True

Nonverbals enhance communication by combating the effects of noise.

True

People cooperating on a task compensate for the invasion of their personal task by not making eye contact.

True

Smoothing the tie indicates a deceptive answer.

True

Statistics show 93 percent of a message comes from nonverbal communication.

True