MGMT 3260 Kane Ch 8
Words represent ____ percent of the impact of an oral face to face message.
7
Twisting a paperclip during a stressful conversation is what kind of kinesic message?
Adapter
Nonverbal aspects of vocal delivery include:
All choices are correct
Small talk is valuable because:
Both a and b are correct
Which of the following is not a function recognized by burbinster for nonverbal communication?
Directing
Signals of deception include which of the following?
Dress
Gestures include which of the following?
Emblems
Why are emblems different from the typical movement communication cue?
Emblems fit into the category of kinesics, or movement cues. The difference, however, is that they do not have an implied meaning, they actually stand for something else. An example of a movement that has direct meaning is the military salute. This gesture replaces verbal communication, and its meaning is direct not implied.
Deception is not shown in which of the following?
Empathic listening
Deceptive answers are likely to be longer and less specific than honest ones.
False
Kinesic refers to the space around us and how we and other relate to it.
False
South African and Arab businesspeople generally operate within four zones: intimate, personal, social, and public.
False
The most common deception-related gesture is the hand shrug emblem.
False
When nonverbal signals contradict verbal ones, the verbal ones are usually the ones to trust.
False
Which of the following is not a deception related gesture?
Folding hands
You are trying to indicate interest in the other person while listening. What should you be doing with your eyes, head, trunk, and hands?
Gaze at the speaker; nod or tilt your head; lean toward the speaker; show the palms of your hands to indicate receptiveness.
Which of the following complement communication by providing an example of or reinforcing what is being said?
Illustrators
The study of body language or movement is known as:
Kinesics
Which is not a voice deception?
None of the choices are correct
In the U.S. we expect people to "keep their distance." If someone in a social setting does not observe our personal zone and instead comes closer than we expect, what might be the possible cause?
Possible reasons for not observing the standard zones include cultural differences, aggressiveness, misperceived levels of intimacy, gender differences, and environmental circumstances.
Which of the following refers to the space around us and how we and others relate to it?
Proxemics
Nonverbal signals that occur during conversations to signal to a partner to slow, stop, and even "wait your turn" and let the other person know when you're ready to listen is known as:
Regulating
Which is a personal space deception cue?
Signal blunders
An attempted change of personal space is a deception cue.
True
Dress is an integral part of the first impression we form on meeting another and is often the key to initial credibility.
True
Gestures and posture are both examples of movement.
True
In business, speaking in a clear, firm, low-pitched voice connotes confidence and results in more attentive listening.
True
Leakage occurs when contradictory nonverbal signals betray deception.
True
Nonverbal communication includes written messages.
True
Nonverbals enhance communication by combating the effects of noise.
True
People cooperating on a task compensate for the invasion of their personal task by not making eye contact.
True
Smoothing the tie indicates a deceptive answer.
True
Statistics show 93 percent of a message comes from nonverbal communication.
True
