MGMT 3340 EXAM 1 Study Guide

_____ gives managers the right to direct and control their subordinates' behavior to accomplish organizational goals.

Authority

______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources

Authority

Large companies like General Electric face challenges in maintaining a competitive edge with innovation because

new products or offerings must be approved by layers of formal bureaucracy, which slows down the process

During which stage of group development does group camaraderie begin to emerge?

norming

____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations

organizational behavior

A member of a task force does not work as much as the others in the team, as he is confident that the others will account for his slacking. This group member is exhibiting _____.

social loafing

Judy is a new member of her organization's research and development team. The weekly appraisal indicated that her output had dropped significantly when compared to her output when she worked individually. Judy's behavior exemplifies

social loafing

______ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

social loafing

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

unity of direction

_____ can include members who are not actually employees of the organization.

virtual teams

Which of the following revelations from different research studies came to be known as the Hawthorne effect?

worker's productivity being affected more by the attention received from researchers than by the work setting

_____ is the process by which a division of labor occurs as different workers specialize in different tasks over time.

Job specialization

Judy is a new member of her organization's research and development team. The weekly appraisal indicated that her output had dropped significantly when compared to her output when she worked individually. This behavior of Judy is called _____.

Social loafing

_______ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone

Social loafing

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life cause by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According the Mintzberg, the PR manager of KP Oil is playing the role of a

Spokesperson

_____ is the performance gain caused by two or more departments coordinating their efforts.

Synergy

_______ is performance gains that result when individuals and departments coordinate their actions.

Synergy

Which of the following statements is true about group cohesiveness?

When group cohesiveness is low, group members do not find their group particularly appealing and have little desire to retain their group membership

Which of the following practices was advocated by Mary Parker Follett?

Workers should be allowed to exercise initiative in their everyday work lives.

JME Manufacturing put together a group of employees from marketing, engineering, manufacturing, and quality control to come up with a new product idea. This is an example of a(n) _____ group.

cross-functional

Which of the following statements indicates that Megabytes Inc. has implemented an organic structure?

At Megabytes, authority is decentralized to middle and first-line managers

Which of the following is an example of a rule?

A general mandatory guideline asking all employees to leave their work machines in good order

______ is the set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group.

A group role

________ is the set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group

A group role

A task force submits its final report on the project that they had been working on before disbanding. At which stage is the group operating?

Adjourning

Which of the following statements is true of group cohesiveness?

As groups become more successful, they become increasingly attractive to their members, and their cohesiveness tends to increase.

____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Bureaucracy

______ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Bureaucracy

_______ refers to the concentration of authority at the top of the organizational chart instead of being distributed throughout the managerial hierarchy

Centralization

Which of the following statements is true about social loafing?

Clearly communicating to group members why each person's contributions are valuable to the group is an effective means by which managers and group members can reduce social loafing.

______ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

Competitive Advantage

_________ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

Competitive Advantage

_____ is the idea that the organizational structures and control systems that are chosen by managers depend on characteristics of the external environment in which the organization operates.

Contingency theory

Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company. In doing so, which managerial task is Daniel performing?

Controlling

In _______, managers evaluate how well the organization is accomplishing its goals

Controlling

Which of the following does planning involve in an organization?

Developing strategies for how to achieve high performance

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum company took the responsibility for correcting the environmental damages caused by his company. According to Mintzberg's typology, in doing so, he is performing the role of a _____.

Disturbance handler

______ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals

Effectiveness

_______ is the measure of how productively an organization uses its resources to achieve a goal.

Efficiency

Paula started a new bakery business. Because she must meet specific requirements from the state health department, Paula has decided to use a mechanistic structure for management. Which of the following supports Paula's choice to organize and control the business with a mechanistic structure?

Employees are closely supervised and follow well-defined rules and standard operating procedures.

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a _____.

Figurehead

Which of the following statements is true about group tasks?

For groups with pooled interdependence, managers should determine the appropriate size primarily from the amount of work to be accomplished

The management of a popular sporting equipment manufacturer, as part of their advertising strategy for their latest product, has put together a team to market their product across the country. ______ groups are put together for this purpose.

Formal

____________ groups are established by managers to attain organizational goals

Formal

______ is (are) known for refining Taylor's analysis of work movements

Frank and Lillian Gilbreth

_______ is the degree to which the members of a group are attracted to membership in the group.

Group Cohesiveness

Most members of a group follow ______, which are shared guidelines or rules of behavior.

Group Norms

Team members within a particular group are generally more fixated on coming to a common, agreeable solution over accurately assessing the problems that the group is facing. This type of faulty group decision making is called

Groupthink

Which of the following best reflects Mary Parker Follett's views on management and leadership in an organization?

If workers have the relevant knowledge, then workers, rather than managers, should be in control of the work process itself.

______ is when groups experience conflict within the group

Intragroup conflict

Which of the following is true of dual command?

It causes confusion among subordinates.

Which of the following correctly defines organizational performance?

It increases with an increase in efficiency and effectiveness

Which of the following is true of scientific management?

It resulted in job dissatisfaction for many workers.

Which of the following is true of an open system?

It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products meet consumer needs, but are often too expensive to buy. Which of the following is most likely to be true with regard to the company?

Its product manager achieves company goals but uses resources inadequately

toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town?

Its product manager chooses the wrong goals to pursue and uses the resources wisely.

______ was recently names the top U.S company for diversity

JP Morgan Chase

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the Pacific region. Every year, as an incentive, the most efficient and effective manager in the network gets an all-expenses-paid trip to one of Oceania's islands. Which of the following managers is most likely to meet these requirements?

Karen, who chooses the right goals to pursue, and makes clever use of resources to achieve them

Which of the following tasks does a manager perform when he/she energizes employees and enables them to understand the part each of them plays in achieving organizational goals?

Leading

________ involves encouraging all employees to perform at a high level to help the organization achieve its visions and goals

Leading

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a _____.

Liaison

_____ refers to the chain of command extending from the top to the bottom of an organization

Line of authority

Which of the following is a consequence of restructuring?

Loss of jobs

Which of the following explains why Apple operates with an organic structure?

Management is able to stay abreast of technological developments and changing competitive conditions.

_____ is a contemporary approach to management that focuses on the use of rigorous quantitative techniques to assist managers to make the best use of organizational resources to produce goods and services.

Management science theory

Which of the following statements is true about groups that are small in size?

Managers of small work groups obtain a smaller advantage from division of labor.

Which of the following statements is true about groups that are smaller in size?

Managers of small work groups obtain a smaller advantage from division of labor.

During which stage of group development do close ties between group members develop?

Norming

_____ is the study of the factors that have an impact on how individuals and groups respond to and act in organizations.

Organizational behavior

Shannon's manager is evaluating how well she uses available resources to satisfy customers and whether she is accomplishing organizational goals. This is an example of

Organizational performance

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Organizational structure

______ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Organizational structure

______ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service

Outsourcing

Marietta is the product manager at Fireflies Ltd., a company that designs and manufactures clothes and fashion accessories. Noticing the rising popularity of rhinestone jewelry and the fact that only a handful of stores actually stocked it, she decided to take advantage of the latent demand in the market. Marietta knew that she was taking a risk by committing organizational resources to pursuing this idea, but was confident about the merit of her decision. In deciding the allocation of resources for attaining her goals, which managerial task can Marietta be said to be performing?

Planning

The manager of a sales group has presented the weekly target on the number of sales her group must achieve. For this particular target to be achieved, she decides to reward the members of her group solely based on the number of sales each member makes. The type of task dependency that will exist in this case is _____.

Pooled task interdependence

_______ exists when group members make separate, independent contributions to group performance.

Pooled task interdependence

____ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Quantitative management

______ is the aspect of management theory that uses mathematical techniques such as modeling and simulation to help managers make better decisions.

Quantitative management

A __________ is a group of employees who assumes collective responsibility for organizing, controlling, and supervising their own work activities.

Self-managed team

________ are work groups that are empowered to assume responsibility and autonomy to complete identifiable pieces of work for an organization.

Self-managed work teams

______ means providing a work environment that is physically and psychologically safe.

Social Responsibility

Which of the following statements is true of task forces?

Task forces are committees of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific mutual problem

Mary Parker Follett's primary criticism of Taylor's system of scientific management was that

Taylor was ignoring the human side of the organization and did not allow workers to exercise initiative and contribute to the organization.

Which of the following statements is true with respect to groups and teams?

The intensity with which members work together is always higher in a team than in a group.

Which of the following is true of norms?

They are informal codes of conduct among employees in a particular company.

Which of the following is true of rules?

They are mandatory instructions

Which of the following is a characteristic of first-line managers?

They are responsible for daily supervision of the nonmanagerial employees.

Which of the following is true of top managers?

They have cross-departmental responsibility.

Which of the following is true of middle managers?

They make specific decisions about the production of goods and services.

Which of the following is true of first-line managers?

They work in all departments or functions of an organization.

______ can include members who are not actually employees of the organization.

Virtual Teams

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of

a command gorup

A group of machinists in a manufacturing plant who report to the same shop foreman is an example of:

a command group

Which of the following is an example of a company's standard operating procedure?

a compulsory practice of employees cleaning their work areas at the end of each day

_____ is the set of behaviors and tasks that a member of a group is expected to perform because of his or her position in the group.

a group role

A company with a high level of efficiency and low level of effectiveness is most likely to produce

a high quality product that customers do not want

In the context of the human relations movement and related studies, who among the following is a "ratebuster?"

a person performing above the work group performance norm

A company with a high level of efficiency and effectiveness is most likely to produce:

a product that customers want at a quality and price they can afford

A company with a high level of efficiency and effectiveness is most likely to produce

a product that customers want at a quality and price they can afford.

________ is a group of managers who are responsible for designing the long range strategic plan for an organization

a top management team

Henry Fayol believed that in order to increase the efficiency of the management process, it is essential that

all organizational members are entitled to be treated with justice and respect.

According to Taylor, the production process becomes more efficient with

an increase in division of labor through specialization.

Which of the following is an example of a norm rather than a rule?

an informal code of conduct recommending that employees help each other if time permits

A small group of marketers from different departments of an organization get together every Friday and go to lunch where they discuss various topics. This is an example of:

an informal group

A small group of marketers from different departments of an organization get together for lunch every Friday so they can discuss various topics. This is an example of

an informal group

Mayfair Mobile's external environment is changing rapidly, and it responds by decentralizing decisions to lower-level managers so that the organization can react faster. Which of the following types of organizational structure allows this?

an organic structure

Fayol recommended the use of ______ to show the position and duties of each employee and to indicate which positions an employee might move to or be promoted to in the future.

an organizational chart

Administrative management is the study of how

an organizational structure is to be created such that it leads to high efficiency and effectiveness.

_______ is the power to hold workers accountable for their actions and to make decisions about the use of organizational resources.

authority

Peter is a manager for a small business. He wanted his five subordinates to have positive working relationships and he wanted to create a welcoming office environment. To encourage socializing and to motivate his staff to meet organizational goals, Peter started inviting his subordinates to lunch once a week. Within a few weeks, Peter saw an increase in performance and improved collaboration among the staff members. This is an example of:

behavioral management

Companies are using self-managed teams to

better utilize the workforce.

Craig is a highly effective manager. This implies that he:

chooses appropriate goals and then achieves them

craig is a highly effective manager. This implies that he

chooses appropriate goals and then achieves them

Craig is a highly effective manager. This implies that he

chooses appropriate goals and then achieves them.

To further promote innovation among team members, the manager should avoid

closely directing or supervising the group

To further promote innovation among team members, the manager should avoid:

closely directing or supervising the group

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _____ groups.

command

When the CEO of an organization redesigns the organizational chart to define different reporting relationships among the organization's managers, she is essentially creating _______ groups.

command

A group of telephone operators in a telecommunications company who report to the same supervisor are part of a(n)

command group

__ is defined as the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors.

competitive advantage

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. Gerald's skill is called ______ skill

conceptual

Gerald is a mechanical engineer who can examine and detect a problem, determine cause and effect, and provide a solution. Gerald's skill is called ______ skill.

conceptual

The primary message of _____ is that there is no one best way to organize.

contingency theory

Abby, the CEO of Little Angel Photography, reviews the performance of her company over the last quarter to determine whether they are meeting the planned sales and profitability goals. In this instance, which managerial task is she performing?

controlling

in _____, managers evaluate how well the organization is accomplishing its goals.

controlling

A manufacturing company that has been in business for several years decided to discontinue production of some of their low-selling products and focus on their areas of expertise. The company innovated a new product with unique value. This is an example of using

core competency

Managers who accept the assumptions of Theory X

counteract workers' natural tendencies to avoid work

Midwest Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. _____ production is an example of the products they create.

crafts

Which of the following is an element of planning?

deciding which goals the organization will pursue and what strategies will achieve those goals

Which of the following is a primary concern of top managers?

deciding which goods a company should produce

Helen doesn't always agree with her manager's decisions, but she always follows her manager's orders. This obedience to a manager's authority is most consistent with Fayol's principle of

discipline

Marisa informs employees about changes taking place in the external and internal environments. She explains how the changes will affect them and the organization. According to Mintzberg, she is playing the role of a(n)

disseminator

Marissa informs employees about changes taking place in the external and internal environments. She explains how the changes will affect them and the organization. According the Mintzberg, she is playing the role of a(n)

disseminator

The CEO of ABC Company forms a top-management team to develop the strategic marketing plan for the organization and selects members who possess different expertise, skills, knowledge, and experience. The team, in this case, has been created with emphasis mainly on

diversity

Job specialization refers the process by which

division of labor occurs as different workers gain expertise in tasks

Which of the following factors increase(s) group cohesiveness?

effectively managed diversity

___ is the measure of the appropriateness of the goals selected by management for the organization and the degree to which the organization accomplishes these goals.

effectiveness

_____ is the measure of how productively an organization uses its resources to achieve a goal

efficiency

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

employees are held strictly accountable for their actions

_____ is a management technique that involves giving employees more authority and responsibility over how they perform their work activities.

empowerment

According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n)

entrepreneur

To increase effectiveness, middle managers

evaluate whether the organization's goals are appropriate.

to increase effectiveness, middle managers

evaluate whether the organization's goals are appropriate.

James, the manager of Andy's Candy, a popular confectioner in Illinois, is in charge of outlining future organizational goals to employees at company meetings and emphasizing the ethical guidelines which employees are expected to follow at work. According to Mintzberg, he is performing the role of a

figurehead

Middle managers are responsible for

finding the best way to use resources to achieve organizational goals.

which of the following statements is true about group tasks

for groups with pool interdependence, managers should determine the appropriate group size primarily from the amount of work to be accomplished

Clinton's manager appointed him leader of a marketing group because Clinton emerged naturally as a team leader in a previous assignment. Clinton is now referred to as a(n) _____ leader.

formal

The management of a popular sporting equipment manufacturer, as a part of their advertising strategy for their latest product, has put together a team to market their product across the country. _____ groups are put together for this purpose.

formal

_______ groups are established by managers to attain organizational goals.

formal

When Keisha, the manager of Transporters Inc., put together a new marketing team, she assigned clear roles and responsibilities to all the members of the team and appointed Kyle to lead the team. Kyle is a(n)

formal leader

In the context of management, rules refer to

formal written instructions that specify actions to be taken under different circumstances

____ are informal groups composed of employees who enjoy one another's company and socialize with one another.

friendship groups

The idea-creation team for Universal Smile Cards includes an artist whose job is to create and draw the illustrations that will accompany new cards. The artist's job of creating and drawing illustrations for her development team is called a

group role

The idea-creation team for Universal-Smile Cards includes an artist whose job is to create and draw the illustrations that will accompany new cards. The artist's job of creating and drawing illustrations for her development team is called a

group role

Ella is a member of a team that must design a new product. The team leader proposed a process that would enable the team to complete the project quickly. The proposal did not address all the factors involved to produce a high quality product. Ella did not agree with the proposal, but she did not express her opinions because she did not want to appear unsupportive among the other team members. This is an example of

groupthink

EZtronics' approach to management is consistent with Theory Y because managers at EZtronics:

have created a work setting that allows workers to exercise initiative

EZtronics' approach to management is consistent with Theory Y because managers at EZtronics

have created a work setting that allows workers to exercise initiative.

A group will perform poorly due to its failure to change its dysfunctional norms when the members of the group have

high conformity

Which of the following is a consequence of high group cohesiveness?

high emphasis on group goal achievement

MaryAnn supervises 15 people in her department. She recently met with her superiors to discuss her performance as a supervisor. Getting this feedback will help her develop her _______ skills.

human

maryAnn supervises 15 people in her department. She recently met with her superiors to discuss her performance as a supervisor. Getting this feedback will help her develop her _______ skills.

human

Which of the following statements is consistent with the principles of scientific management?

increase job specialization in order to make the production process more efficient

Sometimes managers form a(n) ______ group because they want to achieve their own goals

informal

A group of workers form a(n) _______ so that the members can interact with each other socially both on and off the job.

informal group

a group of workers form an ______ so that the members can interact with each other socially both on and off the job

informal group

_____ is the process of creating new or improved products that customers want.

innovation

Environment-conscious members of an organization have taken up an initiative to reduce the number of Styrofoam cups and sheets of paper used by the company. They organize meetings by themselves on a weekly basis where they discuss methods of making their company more eco-friendly. The members, in this case, constitute a(n)

interest

Environment-conscious members of an organization have taken up an initiative to reduce the number of styrofoam cups and sheets of paper used by the company. They organize meetings by themselves on a weekly basis where they discuss methods of making their company more eco-friendly. The members, in this case, constitute a(n) _____ group.

interest

_____ is when groups experience conflict within the group.

intra group conflict

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are of excellent quality, but fail to meet consumer needs. Which of the following is most likely to be true with regard to Toy Town?

its product manager chooses the wrong goals to pursue and uses the resources wisely

___ was recently named the top U.S. company for diversity.

jp morgan chase

Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?

leading

____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.

leading

The higher the cohesiveness of a group, the higher the _____ in the group

level of participation

The higher the cohesiveness of a group, the higher the _____ in the group.

level of participation

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane. According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a

liaison

Communication among managers in Angela's business was slowing down the pace of planning and organizing, so Angela recently merged some of the company's departments and cut back on the number of levels of managers. Which of Fayol's principles of management supports Angela's decision?

line of authority

The PRP company manufactures plastic components. The company has a low level of efficiency and low level of effectiveness, which means it is most likely to produce a

low quality product that customers do not want

Ally works on a production line. Her manager has moved several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs

Controlling is the managerial task that involves

managerial task that involves taking any corrective actions needed to maintain or improve performance.

Fayol's principle of initiative suggests that

managers should encourage employees to act on their own without direction from a supervisor.

The outcome of the control process is the ability to

measure performance accurately and regulate organizational efficiency and effectiveness

Which of the following is true about the members of a large group when compared to those of a small group?

members of large groups have more resources at their disposal

Emma is a highly efficient manager. This implies that she:

minimizes the amount of input resources without compromising quality

Emma is a highly efficient manager. This implies that she

minimizes the amount of input resources without compromising quality.

In order to make the most effective contribution to an organization's competitive advantage, managers should strive to achieve a(n) _____ level of cohesiveness in the organization's groups.

moderate

According to Mintzberg's typology, a manager who evaluates the performance of other managers in different tasks and takes corrective action to improve their performance is a

monitor

According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)

negotiator

Melissa, the HR manager of a publishing house, has been asked to increase the level of efficiency at the workplace. She decides to restructure work relationships within the company and categorize people into departments according to the kinds of job-specific tasks they perform. Which of the following managerial tasks is Melissa performing?

organizing

_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.

outsourcing

Managers need to empower self-managed teams, provide sufficient autonomy to them, and ensure that its members are motivated in the _____ stage of group development.

performing

In which of the following managerial tasks do managers select appropriate goals for the organization?

planning

A computer manufacturing company employs many workers in different locations to produce certain computer mechanisms. The workers are involved in a _____ task interdependence.

pooled

A computer manufacturing company employs many workers in different locations to produce certain computer mechanisms. The workers are involved in a ______ task interdependence.

pooled

The manager of a sales group has presented the weekly target on the number of sales her group must achieve. For this particular target to be achieved, she decides to reward the members of her group solely based on the number of sales each member makes. The type of task dependency that will exist in this case is

pooled task interdependence

_____ exists when group members make separate, independent contributions to group performance.

pooled task interdependence

Max Weber developed the:

principles of bureaucracy

The Clear Image Devices Company designs and develops imaging equipment. It has a low level of efficiency and high level of effectiveness, so it is most likely to produce a

product that customers want, but that is too expensive for them to buy

For a self-managed team to be most effective a manager must:

provide training in the required fields to all the team members

Members of research and development teams are required to come up with better or innovative products for their organization. In order to do so, the members in a team need to constantly interact and share information with each other and need to be highly coordinated in order to be most effective. From these observations, it can be concluded that _____ exists within a research and development team.

reciprocal task interdependence

Chris has a job as a sales representative for a pharmaceutical company. The company offers both quarterly and annual bonuses based on performance. The company also has a profit-sharing plan for its employees. This organization follows Fayol's principle of

remuneration of personnel

Norman recently joined a team of technicians who work face-to-face. The team members have the expertise and experience needed to develop new products. Norman joined a(n)

research and development team

Because of financial problems in the organization, using ________, the top management of an investment bank decided to reduce the number of middle managers by 10 percent.

restructuring

An assembly line is an arrangement of workers, machines, and equipment in which the product being assembled passes consecutively from one process to another in a particular order until completed. From this definition of an assembly line, it can be inferred that an assembly line group exemplifies

sequential task interdependence

_____ exists when group members must perform specific tasks in a predetermined order

sequential task interdependence

A member of a task force does not work as much as the others in the team, as he is confident that the others will account for his slacking. This group member is exhibiting

social loafing

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil is playing the role of a

spokesperson

The idea that employees who stay with the organization for many years develop skills on the job which can help the organization to become more efficient is consistent with Fayol's principle of

stability of tenure

Marcia works at a warehouse and her job involves maintaining an accurate inventory and accurate data for financial statements. Today she received a document from her manager with specific instructions to perform her job tasks. This is an example of:

standard operating procedures (SOPs)

_____ are task forces that are relatively permanent.

standing committees

______ are task forces that are relatively permanent

standing committees

When developing groups, it is highly unlikely that the members of a group will come to common understandings immediately. There will almost always be disagreements and a conflict of ideas. This stage of group development is called

storming

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of:

subordination of individual interests to the common interest

The idea that workers should be aware of how their performance affects the performance of the organization as a whole is most consistent with Fayol's principle of

subordination of individual interests to the common interest.

The human relations movement advocates that

supervisors be behaviorally trained to manage subordinates.

Bob was recently promoted to the position of manager of the engineering division in his company because of his knowledge and his ability to perform all the functions required in his field. In this instance, Bob was promoted because of his _____ skill.

technical

_ skills are job-specific skills required to perform a particular type of work or occupation at a high level.

technical

According to Henry Fayol, initiative refers to

the ability to act on one's own without direction from a superior

The line of authority is an organization is

the chain of command extending from the top to the bottom of an organization

A team member would most likely engage in social loafing when

the group is excessively large

Which of the following best defines synergy?

the performance gains that result when individuals and departments work together

In a bureaucracy, a manager's formal authority derives from

the position he or she holds in the organization

Core Competency is

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another

Core competency is

the specific set of departmental skills, knowledge, and experience that allows one organization to outperform another.

Employees at Southwest Airlines have highly flexible job descriptions that enable them to chip in and help where needed. Employees are encouraged to help solve problems where they see them. Thus, it's not uncommon to see a Southwest manager helping move passenger luggage into aircraft or check in passengers at a gate. This is an example of:

theory y

which of the following is true of top managers?

they have cross-departmental responsibility

Smart Lites is a company that manufactures lighting products for industrial businesses. The managers at Smart Lites want to increase the quality of their products. They should opt for _____, a branch of management science that provides tools to analyze the company's input, conversion, and output activities.

total quality management

A manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs. The company utilized ________ by developing the new vision and strategies.

turnaround managaement

___ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.

turnaround management

Josh works for an advertising company. There are several middle managers, but Josh only receives orders from and reports to one managers. Which of the following principles of management by Henri Fayol fits Josh's relationship with his manager?

unity of command

Carol works for a printing business that offers several services, including printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that leads department. The business is following Fayol's principle of:

unity of direction

Carol works for a printing business that offers several services, including printing and copying, bookbinding, and graphic design. The business has a single, comprehensive long-term plan that leads every department. The business is following Fayol's principle of

unity of direction