MGMT 3600 ch 6

In the four general steps in the goal-setting process, deficiencies in each step can be made up for with strength in others. True False

false

Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of

punishment.

________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers, subordinates, and peers.

360-Degree feedback

The law of effect states that

behavior with favorable consequences tends to be repeated.

________ is the idea that a manager should do what the situation requires.

contingency approach

Dr. Hogan carefully chose the final exams written by her best students to read first. They all received excellent grades. After these, she read the rest of the exams and graded most of them average or worse. This is an example of _________ perceptual error.

contrast effects

CRF schedules are particularly useful when an employee is

learning a new skill.

_______ is the popular term for linking monetary incentives with results or accomplishments.

Pay for performance

In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate. True False

True

Dr. Davis, an accounting professor, is concerned that he was not engaging his students as much as he would like. He asks his boss, the department chair, and two of his colleagues to sit in on one of his classes, to give him comments and suggestions for improvement. He also passes out student evaluation forms. Dr. Davis is

conducting a 360-degree feedback process.

Which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

Rachel gets her midterm grades and finds that she has a 2.4 in Organizational Behavior. She expected a better grade point average to date. Rachel is _________ her performance.

evaluating

Allen makes suggestions to his boss about how the department's performance can improve. Although his boss always compliments his ideas, he never acts on them. Allen then stops making suggestions. This is an example of

extinction

Jill is a sales representative for a large pharmaceutical corporation. According to the current compensation system, if Jill meets her target for the quarterly sales projections, she will receive a bonus equivalent to 7 percent of her annual salary. Jill is working hard to meet the sales goal so that she can buy a new car. Which of the following is true regarding Jill's motivation?

it is extrinsically motivated

Josh runs into heavy traffic every day while driving to work. Yesterday, he left home earlier than usual and did not run into heavy traffic. Again, today, he left earlier and avoided heavy traffic. His behavior of leaving earlier enabled him to avoid heavy traffic and reach the office on time. In which of the following processes did Josh engage?

negative reinforcement

Sales quotas and piecework are best measured using ________ goals.

objective

The two basic types of goals are

performance and learning.

Brenda has two exams and a research paper scheduled within the next 10 days. She creates a study plan in which she studies an hour a day for each exam and devotes an additional 90 minutes to her research paper. On Tuesday and Wednesday, Brenda is invited to go out with her friends. Instead, she stays at home and sticks with her study plan because she knows this will help her learn more effectively. True False

true

Negative feedback can have a positive motivational effect. True False

true

The functions of performance management processes include guiding employee development and making employee-related decisions. True False

true