MGMT 365 Ch 1 Test Questions

The systematic process of matching the internal and external supply of people with job openings anticipated in the organization over a specified period of time is referred to as A. HR planning B. recruitment C. job analysis D. performance appraisal

A. HR planning

Which of the following is a true statement about professional employer organizations? A. PEOs have the right to hire and fire the client company's employees B. PEOs are less popular than in the past due to technology improvements C. PEOs run day to day operations for client companies D. PEOs lease employees from other businesses

A. PEOs have the right to hire and fire the client company's employees

Approximately half of all employees at ABC Manufacturing are union members. Which of the following is ABC Manufacturing required by law to do with the labor unions? A. bargain with them in good faith B. make concessions to them C. help them organize activities D. pay dues for their new members

A. bargain with them in good faith

A formal approach used by the organization to ensure that people with proper qualifications and experiences are available when needed is referred to as A. career development B. succession planning C. career planning D. performance management

A. career development

___ is the field of study that aims to identify and stop the use of technology to steal corporate information and harass workers A. digital forensics B. corporate espionage C. cyber transposition D. stealth administration

A. digital forensics

Wages, salaries, and commissions are most likely examples of A. direct financial compensation B. indirect financial compensation C. employment incentives D. employment benefits

A. direct financial compensation

A firm that outsources only benefits administration to a third party is most likely using ___ A. discrete services B. multiprocess services C. business process outsourcing D. single service outsourcing

A. discrete services

What is the best term for a top level manager who reports directly to the corporation's chief executive officer or to the head of a major division? A. executive B. generalist C. specialist D. contractor

A. executive

What is the primary reason that firms are more attentive to employee safety and health than they were in the past? A. federal legislation B. health care costs C. labor unions D. tax benefits

A. federal legislation

According to the Small Business Administration, all of the following EXCEPT ___ are part of the definition of a small business. A. limited to a local marketplace B. independently owned and operated C. organized for profit D. not dominant in its field

A. limited to a local marketplace

Which term refers to the planned and systematic attempt to change an organization and improve its performance? A. organization development B. corporate development C. performance management D. organization training

A. organization development

Shared service centers provide an alternative to HR ___ and can often provide the same cost savings and customer service A.outsourcing B. onboarding C. broadbanding D. downsizing

A. outsourcing

Connor works as an accountant at Price Waterhouse and is scheduled to meet with his manager for a formal review and evaluation of his strengths and weaknesses. In which of the following activities is Connor most likely participating? A. performance appraisal B. career development C. succession planning D. job analysis

A. performance appraisal

A profession is characterized by the existence of a common body of knowledge and a A. procedure for certifying members B. specified educational requirements C. requirement for periodic reaccreditation D. functional procedure for designated activities

A. procedure for certifying members

When using ___ an employer uses and external service provider to perform all or part of its recruitment activities A. recruitment process outsourcing B. employee-search outsourcing C. hiring function outsourcing D. business process outsourcing

A. recruitment process outsourcing

Which term refers to the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve organizational objectives? A. staffing B. recruitment C. selection D. HR planning

A. staffing

Compensation, as described in your text, refers to the A. total of all rewards provided to employees in return for their services B. wages individuals receive each pay period C. wage schedules and wage rates listed in the union contract D. internal alignment of intrisic awards

A. total of all rewards provided to employees in return for their services

As an HR manager in charge of staffing for a restaurant chain, John is most likely NOT responsible for A. training B. job analysis C. recruitment D. selection

A. training

Which of the following provides learners with the knowledge and skills needed for their present jobs? A. training B. development C. career planning D. succession planning

A. training

The pilots of various U.S. airlines are threatening to strike unless they receive wage increases. The pilots belong to a union. Which of the following would most likely negotiate an agreement with airline management? A. union representatives B. employee supervisors C. government agencies D. individual employees

A. union representatives

How many functional areas are associated with human resource management? A. 3 B. 5 C. 7 D. 9

B. 5

Being on which list of "100 best" is so desirable that some organizations try to change their culture and philosophies to get on the list? A. Working Mother list of 100 best companies B. Fortune magazine's 100 best companies to work for C. Business Ethics magazine list of 100 best corporate citizens D. Computerworld list of best places to work

B. Fortune magazine's 100 best companies to work for

Which of the following terms refers to any organized approach for obtaining relevant and timely information on which to base HR decisions? A. HR strategic planning system B. HR information system C. HR core function D. HR development

B. HR information system

Which HR task is most likely to be outsourced? A. training and development B. benefits administration C. payroll and compensation D. recruitment

B. benefits administration

Which of the following positions would be considered a human resource specialist? A. human resource manager B. compensation manager C. vice president human resources D. marketing manager

B. compensation manager

A human resource information system (HRIS) is essential to all of the following HR responsibilities EXCEPT A. recruitment and selection B. creation of mobile HR applications C. oversight of legal and regulatory compliance D. benefits administration

B. creation of mobile HR applications

All of the following are advantages of professional employer organizations EXCEPT A. providing workers for many firms B. developing employee loyalty and morale C. offering a wide selection of benefits at lower costs D. providing job mobility opportunities for employees

B. developing employee loyalty and morale

What embodies that values and standards that guide people's behavior? A. societal trends B. employer brands C. organizational policies D. corporate mission statements

B. employer brands

According to your text, what is a potential disadvantage of using a professional employer organization? A. excessive paperwork B. erosion of employee loyalty C. EEOC regulations D. higher health benefit costs

B. erosion of employee loyalty

Rob is the VP of HR at Roswell Manufacturing. Which two HR designations best categorize Rob? A. specialist and generalist B. executive and generalist C. executive and specialist D. manager and specialist

B. executive and generalist

Which term refers to factors outside an organization's boundaries that affect a firm's human resources? A. corporate environment B. external environment C. social environment D. corporate culture

B. external environment

The utilization of individuals to achieve organizational objectives is known as A. human resource leadership B. human resource management C. human resource staffing D. human resource planning

B. human resource management

According to the text, which of the following would most likely be categorized as an unanticipated event in the HRM external environment? A. recessions B. hurricanes C. employee retirements D. stock and bondmarket losses

B. hurricanes

As a public school teacher, Molly has accrued 14 days of sick leave, which is a type of ___ compensation. A. direct financial B. indirect financial C. nonfinancial D. mandatory

B. indirect financial

Global companies face ___ in their labor markets A. moderate competition B. intense competition C. little competition D. laissez-faire competition

B. intense competition

Which term refers to potential employees located within a specific geographic area? A. forecasted allocation B. labor market C. labor union D. employee relations

B. labor market

Which term refers to individuals that are directly involved in accomplishing the primary purpose of the organization? A. HR managers B. line managers C. staff managers D. sales managers

B. line managers

Ellen enjoys working at Starbucks because of her interactions with customers and coworkers. The satisfaction that Ellen feels would best be categorized as A. emotional health B. nonfinancial compensation C. performance satisfaction D. indirect financial compensation

B. nonfinancial compensation

Raj, a software engineer, recently met with his manager for a review and evaluation of Raj's performance over the last six months. In which of the following did Raj most likely participate? A. performance management B. performance appraisal C. organizational appraisal D. succession planning

B. performance appraisal

Which of the following terms refers to goal oriented process that is directed toward ensuring that organizational processes are in place to maximize the productivity of employees, teams, and the organization? A. team strategic management B. performance management C. organization development D. career development

B. performance management

Today HR outsourcing can be done in three ways. Which of the following is NOT one of those ways? A. discrete services outsourcing B. project management outsourcing C. recruitment process outsourcing D. Business process outsourcing

B. project management outsourcing

Which of the following takes routine, transaction-based activities that are dispersed throughout the organization and consolidates them in one place? A. outsourcing centers B. shared service centers C. consolidated centers D. human resource centers

B. shared service centers

According to surveys, today's employees will work for approximately ___ companies and will change careers ___ times in their working lives A. 3;3 B. 5;7 C. 9;3 D. 11;5

C. 9;3

Jennifer works in an advisory or staff capacity, working with other managers to help them deal with human resource matters. Jennifer is most likely employed as a A. account executive B. line manager C. HR manager D. project manager

C. HR manager

According to your textbook, cloud computing A. has done little to enhance HR mobility B. requires expensive, time consuming upgrades for HR staff C. allows HR professionals to access applications from virtually anywhere D. has largely been ignored by HR professionals

C. allows HR professionals to access applications from virtually anywhere

The primary purpose of employer branding is to A. promote employee benefits B. sell consumer products C. attract quality employees D. encourage media mentions

C. attract quality employees

Why are line managers most likely performing more HR tasks today? A. competition from PEOs B. implementation of EEO laws C. automation of HR processes D. expansion of HR departments

C. automation of HR processes

Whirlpool Corporation has an agreement with IBM for the HR outsourcer to handle Whirlpool's workforce administration, compensation, recruitment, training, and performance reporting. This type of outsourcing is known as A. process control outsourcing B. discrete services outsourcing C. business process outsourcing D. single task outsourcing

C. business process outsourcing

An ongoing process whereby an individual sets career goals and identifies the means to achieve them is called A. succession planning B. career development C. career planning D. training

C. career planning

The ___ signifies the system of shared values, beliefs, and habits within an organization that interacts with the formal structure to produce behavioral norms. A. motivation model B. network system C. corporate culture D. behavioral paradigm

C. corporate culture

What are the people who actually use a firm's goods and services called? A. managers B. shareholders C. customers D. employers

C. customers

Which of the following involves learning that goes beyond today's job and has a more long term focus? A. training B. career planning C. development D. organizational development

C. development

Which of the following is the discipline most closely related to corporate social responsibility? A. sociology B. psychology C. ethics D. philosophy

C. ethics

Joanna is the vice president of industrial relations at Reese Enterprises. Which two HR designations best categorize Joanna? A. generalist and specialist B. executive and generalist C. executive and specialist D. manager and generalist

C. executive and specialist

Customers are considered an external environmental factor because they A. use the Internet to research products B. generate employer branding C. expect quality products and after purchasing service D. invest in corporations

C. expect quality products and after purchasing service

Many HR departments are most likely becoming smaller because A. federal agencies monitor HR functions B. HR telecommuting is gaining popularity C. external groups are performing HR functions D. technology eliminates the need for HR specialists

C. external groups are performing HR functions

In today's workplace, HR is A. moving towards a narrower focus on personnel B. focusing more on administrative tasks C. focusing more on strategic planning D. moving towards a wider focus on training

C. focusing more on strategic planning

A person who may be an executive and performs tasks in a variety of HR related areas is best known as A. specialist B. manager C. generalist D. supervisor

C. generalist

Jenny works in the HR department of Southwest Airlines, and she specializes in industrial relations. In which of the following activities would Jenny most likely participate? A. outsourcing tasks B. testing job candidates C. handling collective bargaining D. monitoring employee safety issues

C. handling collective bargaining

Which of the following is NOT an external environment factor? A. competition B. customers C. mission D. shareholders

C. mission

In most cases, when the economy is booming, recruiting qualified workers is A. easier B. dynamic C. more difficult D. more systematic

C. more difficult

Ben works at a small advertising agency as a graphic artist. Ben enjoys his job because the company allows employees to have flexible schedules and to telecommunte when necessary. Which of the following best describes this type of employee compensation? A. indirect financial compensation B. direct financial compensation C. nonfinancial compensation D. required compensation

C. nonfinancial compensation

The process of hiring an external provider to do the work that was previously done internally is referred to as A. broadbanding B. job enlarging C. outsourcing D. onboarding

C. outsoucing

What HR tool gives employees the opportunity to capitalize on their strengths and overcome identified deficiencies? A. manager self-service B. employee orientation C. performance appraisal D. selection tests

C. performance appraisal

The staffing process involves all of the following functions EXCEPT A. job analysis B. recruitment C. product placement D. selection

C. product placement

Lauren is an HR manager at a marketing firm. Which of the following functions is LEAST likely to be an aspect of Lauren's job? A. staffing B. employee safety C. product testing D. employee and labor relations

C. product testing

Avid Technology, Inc. was recently included on BusinessWeek's list of 100 best small companies. Which HR function will most significantly be affected by this achievement? A. performance appraisal B. safety and health C. recruitment D. research

C. recruitment

Healthy and safe employees are more likely to A. earn managerial promotions B. request salary increases C. remain productive D. join labor unions

C. remain productive

Erin is a benefits analyst with a large accounting firm. Erin is most likely which type of employee? A. executive B. generalist C. specialist D. contractor

C. specialist

Unions are treated as an environmental factor because they act as a ___ when dealing with a fiirm. A. supervisor B. political party C. third party D. shareholder

C. third party

Which term refers to employees who have joined together for the purpose of dealing with an employer? A. political party B. organization C. union D. PEO

C. union

Which of the following is a FALSE statement about external environmental factors? A. Stockholders influence managerial decisions in a corporation B. Customer satisfaction plays a role in human resource decisions C. Unions negotiate with management on behalf of individual employees D. The labor market rarely changes because population remains relatively stable

D. The labor market rarely changes because population remains relatively stable

Which of the following is not a prominent professional organization in the field of HR? A. ASTD B. SHRM C. HRCI D. all of the above

D. all of the above

From the point of view of human resources, employer branding has A. supplanted the profit motive in boardrooms around the world B. little to do with attracting and retaining employees C. evolved into the nexus of corporate culture and workplace interaction D. become a driving force to engage and retain the firm's most valuable employees

D. become a driving force to engage and retain the firm's most valuable employees

Lee Shultz, the operations manager for Acme Bolts, has just learned that an experience arc welder has resigned. He contacts the manager of human resources, Reba Cole, asking her to send him some qualified welders for him to interview. In this case A. Lee is only concerned about accomplishing operations goals B. Reba is only concerned about accomplishing human resource goals C. Lee and Reba see organizational goals from the same perspective D. both are concerned with accomplishing organizational goals, but from different perspectives

D. both are concerned with accomplishing organizational goals, but from different perspectives

The implied obligation of managers, acting in their official capacities, to serve or protect the interests of groups other than themselves is referred to as A. ethics B. managerial values C. political activism D. corporate social responsibility

D. corporate social responsibility

The firm's corporate image or culture that attracts and retains ideal employees is best known as A. job branding B. brand culture C. HR branding D. employer branding

D. employer branding

Which of the following is the discipline of dealing with what is right and wrong? A. corporate social responsibility B. sociology C. cultural norms D. ethics

D. ethics

Which HRM function consists of training and development, individual career planning and development activities, organization development, and performance management and appraisal? A. management by objectives B. employee and labor relations C. organizational development D. human resource development

D. human resource development

A human resource generalist normally performs tasks A. for only entry level positions and employees B. for either compensation or labor relations C. in fewer than three functional areas D. in a variety of HR related areas

D. in a variety of HR related areas

What is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization? A. strategic planning B. job enlargement C. recruitment D. job analysis

D. job analysis

In a typical small business, HR functions are often handled by A. outside vendors B. compensation analysts C. HRM specialists D. line managers

D. line managers

Management's perception of the degree to which the prospective employee will fit in with the firm's culture and value system is known as A. discrimination B. stereotyping C. employer branding D. organizational fit

D. organizational fit

Which term refers to a company that leases employees to other businesses? A. shared service center B. human resource provider C. external employer organization D. professional employer organization

D. professional employer organization

All of the following are categories of employment compensation EXPECT A. direct financial B. nonfinancial C. indirect financial D. psychological

D. psychological

The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications, to apply for jobs with an organization is referred to as A. HR planning B. selection C. appraisal D. recruitment

D. recruitment

What human resource tasks pervades all functional areas of human resource management? A. health and safety B. development C. training D. research

D. research

What human resource management task involves protecting employees from injuries caused by work related accidents? A. accident prevention B. injury analysis C. job analysis D. safety

D. safety

Lyle, an HR specialist at a publishing company, is in the process of choosing from a group of applicants the individual best suited for an assistant editor position. Lyle is most likely involved in the function of A. recruitment B. HR planning C. job analysis D. selection

D. selection

Which term refers to the owners of a corporation? A. managers B. executives C. presidents D. shareholders

D. shareholders

The human resource manager normally operates in what capacity? A. line B. production C. matrix D. staff

D. staff

Although most large firms use HR information systems to handle benefits administration, recruitment and legal compliance tasks have not yet been automated

False

Although shareholders invest money in a firm, they have very little influence on management

False

As a result of outsourcing and technology, the five HR functions have been reduced to four in most firms

False

Business process outsourcing involves transferring one element of business process, such as benefits administration, to a third party

False

Career planning is a formal approach used by the organization to ensure that people with the proper qualifications and experiences are available when needed

False

Employer branding is about pursuing an inclusive corporate culture in which newcomers feel welcome and everyone sees the value of his or her job

False

Employment branding is an extension of the marketing department and has limited impact on recruitment and retention

False

Federal laws, society, and politics are external environmental factors, but shareholders, customers, and unions are internal environmental factors that affect a firm's human resources

False

Human resource planning is the systematic process of determining the skills, duties, and knowledge required for performing jobs in an organization

False

Human resource research is a distinct HRM function that requires a special department in most large firms

False

In today's workplace, outsourcing is focused more on saving money than on improving service quality and saving time

False

Indirect financial compensation is the pay that a person receives in the form of wages, salaries, commissions, and bonuses

False

Industrial relations requires HR specialists to negotiate with competing businesses for market share

False

Only large well known firms have employer branding; small businesses do not

False

Organizational fit refers to a corporate image or culture, which attracts and retains the type of employees the firm is seeking

False

Performance management is a formal system of review and evaluation of individual or team task performance

False

Richard works as an HR generalist at a furniture manufacturing firm, so he focuses on a single functional area of human resources.

False

Shared service centers typically handle tasks associated with benefits and pension administration payroll, and relocation assistance, but succession planning and global training activities reain the responsibility of the firm's HR department

False

Staffing is the process through which the organization chooses, from a group of applicants, those individuals best suited both for open positions and for the company

False

The performance standards of a profession are established by outside accreditation agencies

False

The primary disadvantage of using a PEO is decreased employee loyalty, which is why employee leasing is declining in popularity

False

Today, most firms would prefer having employees belong to unions because the unions handle health benefits

False

Training primarily focuses on the long term career needs of employees

False

A HRM is an individual who normally acts in an advisory or staff capacity by assisting other managers with HR issues

True

A primary advantage to firms that use PEOs is offering a wider selection of benefits to workers at a considerably lower cost

True

A professional employer organization (PEO) leases employees to other organizations

True

A shared service center (SCC) also known as a center of expertise, takes routine, transaction based activities dispersed throughout the organization and consolidates them in one place

True

All HRM functional areas are highly interrelated

True

Billings Manufacturing has made the decision to use a professional employer organization. As a result, Billings will release its employees, who will then be hired by the PEO

True

Development involves learning that goes beyond an employee's present job

True

Employee health and safety are a primary concern for businesses because of numerous federal and state laws

True

Employer branding refers to the firm's corporate image or culture.

True

Human resource development involves training, career planning, organization development, and performance management

True

Human resource management is the utilization of individuals to achieve organizational objectives

True

Individuals directly involved in accomplishing the primary purpose of the organization are line managers

True

Organization development is the planned and systematic attempts to change the organization, typically to a more behavioral environment

True

Recruitment is the process of attracting qualified individuals and encouraging them to apply for work with the organization

True

Society pressures a firm's HRM by expecting corporate social responsibility and ethical decision making

True

Staffing involves job analysis, human resource planning, recruitment, and selection

True

Staffing is the process through which an organization ensures that it always has the proper number of employees with the appropriate skills in the right jobs, at the right time, to achieve the organization's objectives.

True