MGMT 365 Exam 1 Chapter 1, 3, 4

The final stage in work-flow analysis is to identify the work _____ in the development of the work unit's product.

inputs

The _____ branch of the federal government consists of the House of Representatives and the Senate.

legislative

A company whose employees have high engagement is likely to have ________ compared to a company with low employee engagement.

lower turnover

Google employs the practice of team building and rewards ideas that are outside the box. They are likely to have _____ compared to a company with low engagement.

lower turnover

Ensuring that HRM practices comply with federal, state, and local laws is part of

managing the human resource environment.

The perceptual-motor approach to job design focuses on

mental capabilities and limitations.

The _____ section in a Position Analysis Questionnaire (PAQ) focuses on planning and information-processing activities.

mental processes

Which of the following disadvantages is an organization with a functional structure most likely to face?

Lack of sensitivity toward subtle differences in products or clients

In an organization that has a functional structure, a centralized decision-making mechanism

helps in the resolution of conflict between subunits.

The _____ section in a position analysis questionnaire (PAQ) focuses on the physical activities, tools, and devices used by the worker to perform the job.

work output

Which of the following was replaced by the Occupational Information Network (O*NET)?

Dictionary of Occupational Titles

Which of the following amendments is called the equal protection clause?

Fourteenth Amendment

Passed immediately after the Civil War, the _____ originally applied only to discrimination against blacks.

Fourteenth Amendment of the U.S. Constitution

Which of the following HR competencies focuses on the ability to apply the principles of HR management to contribute to the success of a business?

HR technical expertise

_____ assets include human capital, customer capital, social capital, and intellectual capital.

Intangible

Which of the following includes a list of the tasks, duties, and responsibilities that a job entails?

Job description

Which of the following is the process of defining the way work will be performed and the tasks that will be required in a given job?

Job design

Which of the following includes the knowledge, skills, abilities, and other characteristics that an individual must have to perform a job?

Job specification

Which of the following agencies or institutions is responsible for enforcing the executive orders that cover companies doing business with the federal government?

Office of Federal Contract Compliance Programs

Which of the following approaches to job design has roots in human-factors literature?

Perceptual-motor approach

Which of the following acts sets strict rules for businesses, especially for accounting practices that require more open and consistent disclosure of financial data and CEOs' assurance that the data is completely accurate?

Sarbanes-Oxley Act

Which of the following HRM practices supporting high-performance work systems is associated with decentralized decision-making, reduced status distinctions, and information sharing?

Work Design

A local church hires only Christians as pastors. This is an example of

bona fide occupational qualification.

If two people with the same qualifications apply for a job and the employer chooses one based on his or her race, the individual not hired is a victim of

disparate treatment.

The factual or procedural information that is necessary for successfully performing a task is called

knowledge.

An HR dashboard of a company:

helps conduct workforce analytics.

Concerns about the level of service customers receive from overseas operations are likely to

increase reshoring of jobs back to the United States.

When considering a balanced scorecard that depicts a company from a(n) _____ perspective, the examples of critical business indicators include improving operating efficiency, launching new products, continuous improvement, and empowering the workforce.

innovation and learning

Often someone new to HR will be assigned to the _____ HR department to manage employee data and information systems functions

record keeping and workforce analytics

Individuals who feel they have been discriminated against must file a complaint with the Equal Employment Opportunity Commission (EEOC) or a similar state agency within _____ days of the incident.

180

After the Equal Employment Opportunity Commission (EEOC) has taken responsibility for investigating a claim of discrimination, the complainant must give the EEOC ____ days to investigate the complaint.

60

Which of the following is true of emerging trends in the international market?

Although companies may be attracted to offshoring because of potentially lower labor costs, reshoring is becoming more common.

Which dimension of HRM practices measures employees' performance?

Assessing and developing human resources

Which of the following HRM practices involves rewarding employees based on their team's performance?

Compensation

Which of the following is responsible for enforcing the Age Discrimination in Employment Act?

Equal Employment Opportunity Commission

Which of the following sources is most appropriate for providing accurate information regarding the importance of job duties?

Supervisors

Which government commission monitors the hiring practices of organizations by analyzing their annual hiring reports?

The Equal Employment Opportunity Commission

_____ is a companywide effort to continuously improve the ways people, machines, and systems accomplish work.

Total quality management

True or False: In exchange for working longer hours without job security, employees want companies to provide flexible work schedules and comfortable working conditions.

True

True or False: Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.

True

Organizations focus on facilities and systems during the ________ stage in a work-unit activity analysis.

equipment

Directives issued and amended unilaterally by the president are known as

executive orders.

When it comes to examining and understanding skill levels for a particular job, _____ may be the best source.

external job analysts

Providing a written justification for why an employee who has performed ineffectively should be disciplined is a part of

performance appraisal.

The Occupational Safety and Health Act assigned the responsibility for inspecting employers, applying the standards, and levying fines to the

Department of Labor

Which of the following is concerned with examining the interface between individuals' physiological characteristics and the physical work environment?

Ergonomics

_____ is concerned with examining the interface between individuals' physiological characteristics and the physical work environment.

Ergonomics

Which competency is an HR personnel said to have if he is able to act personally and professionally with integrity and accountability?

Ethical practice

The U.S. Office of Personnel Management is in charge of

Executive Order 11478.

Which of the following statements about HRM practices is true?

HRM practices directly affect an employee's ability to satisfy customer needs.

Which of the following is required for teams to be effective?

Individual accountability of behavior should be a critical indicator of performance.

The main provision under the _____ states that each employer has a general duty to furnish each employee a place of employment free from recognized hazards that cause or are likely to cause death or serious physical harm.

Occupational Safety and Health Act (OSHA)

Which stage in a work-unit activity analysis focuses on the product, information, or service provided?

Output

_____ places a special obligation on an employer to affirmatively do something to suit an individual's disability or religion.

Reasonable accommodation

Which of the following is major legislation regulating equal employment opportunity in the United States and applies to organizations with 15 or more employees working 20 or more weeks a year that are involved in interstate commerce?

The Title VII of the Civil Rights Act of 1964

Which of the following is a core value of TQM?

The company promotes cooperation with vendors and customers to hold down costs.

Nariko complains that her male colleagues often make sexist jokes and consider her a less productive worker just because she is a woman. This is an example of

a hostile working environment

To eliminate discrimination in the workplace, many organizations have _____ programs to increase minority representation.

affirmative action

Robert, a Caucasian candidate, and Santiago, a Hispanic candidate, have similar educational qualifications and work profiles. They apply for the post of security guard at a private firm. Robert is hired but Santiago is not. There are two positions, and the company is looking for other candidates to fill the remaining vacant position. This is an example of

disparate treatment.

Nikeyah has resisted advances from her male boss, who is interested in pursuing a sexual relationship with her. In addition, he has been withholding her promotions for more than a year for this reason alone. Nikeyah can sue her boss for

sexual harassment.