MGMT 405: Organizational Staffing Exam 1

Which of the following is a hiring process goal?

Attracting diverse applicants

Comparing the percentage of applicants hired from different subgroups to determine if they are significantly different from each other is an example of a ________.

Flow Statistic

Which of the following people determine whether an applicant will be extended a job offer

Hiring Manager

With which of the following competitive advantages is cost less of a barrier in attracting top talent for companies?

Product Innovation

All organizational practices and decisions that affect either the number or types of individuals willing to apply for and accept job offers is ________

Recruiting

The primary goal of ________ is to get the right people interested in working for an organization or in a specific job, then persuade them to apply and ultimately accept the job offer if they are extended.

Recruiting

A job family description provides a quick overview of the job family that contains dissimilar jobs.

True

Deployment involves assigning talent to appropriate jobs and roles in the organization.

True

Desirable criteria are those that may enhance the new hire's job performance, but are not essential to adequate job performance.

True

If a company has high turnover, it should focus on filling vacancies quickly and hiring people who can hit the ground running.

True

In a deductive job analysis, the job duties and sometimes even the work tasks have already been determined.

True

Jobs performed in a consistent, predictable manner are easiest to analyze.

True

Organizations prefer to hire internally to enhance employee motivation and retention levels.

True

Pay is an example of an extrinsic reward.

True

Seniority-based promotions make leadership competencies important hiring criteria even for lower-level positions

True

Socialization is the process of a familiarizing newly hired or recently promoted employees with their job, workgroup, and organization

True

Sourcing is locating qualified individuals and labor markets from which to recruit

True

Talent management requires the development of improved processes for attracting, developing, retaining, and utilizing people with the required skills and aptitude to meet current and future business needs.

True

The critical incidents technique of job analysis is a method that identifies extremely effective and ineffective behaviors by documenting critical incidents that have occurred on the job.

True

The final hiring decision is usually made by the hiring manager

True

Valuing the ideas and contributions of people with diverse ideas and perspectives is a possible component of a company's talent philosophy

True

Viewing employees as an asset to be managed generally leads to a low-cost approach to staffing

True

When business slows down, flexible workers are dismissed before core workers

True

When labor markets are tight and good recruits are hard to find organizations must pursue talent-oriented staffing

True

In analyzing a job of a stenographer that is to be advertised as a vacancy, an employer found that the ________ for the job was rapid typing skills.

bona fide occupational qualification

A BFOQ is a(n) ________.

characteristic that is essential to the performance of an employment function

A job analysis tool used to identify the behaviors that differentiate extremely effective from ineffective job performance is ________.

critical incidents

Phoebe Johnson is a senior HR executive at CarMakers Corp. She has been informed that the company needs to five hire line workers for their Kingston plant. Phoebe decides to go down to the plant to get a better idea of the work. She speaks to the line workers there and gets firsthand information about the important aspects of the job involved. Phoebe is using the ________ method to collect information.

desk audit

Staffing can be considered a cornerstone of human resource management because it ________.

determines the workforce representing the company

The Uniformed Services Employment and Reemployment Rights Act ________.

ensures that members of the uniformed services can return to their civilian employment after their service ends

Job candidate characteristics that are critical to the adequate performance of a new hire are called ________.

essential criteria

If a company makes promises to a recruit that it does not intend to keep, it could be found guilty of ________.

fraudulent recruitment

Which of the following are employees of a company who take on the operation of certain functions, or staff an entire office or factory on a contractual basis for a client or company?

leased workers

Mrs. Peters filed a complaint against her employers for firing her. She admitted to being late to work five days in a month but she claimed that she was fired on the grounds of being a female employee. This is an example of

mixed motive case

A job task is a(n)________.

observable unit of work with a beginning and an end

The Age Discrimination in Employment Act of 1967 protects people ________.

40 years of age or older

Taking the time to explain the hiring process and making every effort to follow up with candidates and minimize delays is an example of_______?

A commitment to ethical behavior

Which of the following is comprised when retaining workers?

A regular infusion of new ideas and perspectives

which of the following is true for affirmative action plans?

An affirmative action plan should be temporary

Which of the following is true for employment contracts?

An implicit contract is not specified in a written or verbal contract.

Succession management ensures that

An organization has people to assume leadership positions when they become available

Most companies can easily replicate competitor's capabilities by imitating the competitors staffing process

False

Organic growth takes place when an organization ________.

Branches into producing numerous other unrelated goods

Proactive staffing is done in response to situations or issues.

False

Reducing large numbers of applicants is always the best way to ensure quality hires

False

Independent bookstore Signature Books has been struggling to survive as sales declined sharply in the past year. Its main competitors are the large chain stores that have a much wider range of books and can afford to sell books at a discount, but online retailers are also eating into Signature's market. Signature Books opts for a specialization strategy, focusing on foreign-language books and learning materials. Which of the following, if true, will support Signature's decision?

Chain stores stock mainly books of general interest, such as books by popular authors and self-help books.

A BFOQ is a(n)

Characteristic that is essential to the performance of an employment function

Which of the following was declared illegal by the Taft-Hartley Labor Act?

Closed Shop

________ are more broadly defined components of a successful worker's repertoire of behavior needed to do the job well.

Competencies

Comparing the percentage of men, women, or minorities in various job categories to see if men, women, or minorities are disproportionately represented in certain workforce categories is an example of a

Concentration statistic

Axis Auto tries to keep its operational spending as low as possible so that it can pass its savings on to customers in the form of lower prices. This is known as a ________ strategy.

Cost- Leadership

If a company's employees have talents that would be useful to an organization and the company is not taking advantage of these talents, it is not being efficient in the activity of

Deploying

A manager only hires Hispanic women as secretaries. This is an example of ________.

Disparate treatment

Reducing the turnover rate of high performers is an example of a staffing process goal.

False

Strategic staffing means filling a job as quickly and cheaply as possible.

False

According to the resource-based view of the firm, in order to create value, staffing practices must

Enhance the differentiation of the firm's products

Bella Vista Inc. needs to hire a new marketing manager after the former manager retired. The company recruited James Anderson, who was employed in Webster & Co., and offered him the job of manager. This is an example of ________.

External Talent Focus

A job duty is an observable unit of work with a beginning and an end.

False

A reward's differential refers to the uniqueness of the reward.

False

Although it can better match employee's w/ jobs they like, staffing does not influence organizational performance

False

An organization evaluating its staffing practices in response to a hiring discrimination lawsuit is an example of proactive staffing

False

Analyzing the requirements of a job as it exists today is a future-oriented job analysis.

False

Anyone who submits a resume or an employment application over the Internet is considered an applicant.

False

Companies that use the same recruiting techniques are likely to experience similar results

False

External hiring reduces organizational diversity

False

External hiring reduces organizational diversity.

False

Firms should select only those candidates who already possess the skills that are necessary to be quickly and cheaply trained by the firm.

False

Forecasting is the skills an organization will need in the future of employer branding

False

Formal job descriptions are best for young organizations that need flexible employees.

False

It is legal to compare an applicant's scores only to members of his or her own racial subgroup and set separate passing or cutoff scores for each subgroup

False

Maximizing the financial return on the staffing investment is an example of a process goal

False

Maximizing the financial return on the staffing investment is an example of a process goal.

False

RST is a small software firm that operates using the very latest technology. As a result, the employee skill sets required change rapidly. The skill sets of employees who have been with the company for several years are found to be inferior to those of new hires, and the company has realized that fresh graduates are often better qualified to handle the projects. The firm's resources are limited and it needs to spend as little as possible on the staffing function, reserving most of its capital for project-specific investments. Which of the following staffing goals would be most suited to the company's needs?

Hiring employees every two years on a contract bias

If 33 percent of Hispanics are hired, 42 percent of whites are hired, and 50 percent of blacks are hired, disparate impact has occurred against ________.

Hispanics

When a firm has a superior level of cooperation and innovation among its research team that allows it to design a new product two days faster than its competitors it has created a ________.

Human Process Advantage

Which of the following, if true, would uphold a company's sustainable competitive advantage in front of rival firms?

It is difficult to imitate the strategic staffing practices of the firm

A formal group or cluster of tasks is a ________.

Job

For organizations relying on new product innovation and for which the commitment and efforts of employees are key drivers of organizational performance, which of the following talent philosophies would be most appropriate?

Keeping salaries as low as possible to control costs

The WARN Act relates to which of the following

Layoffs

Mrs. Peters filed a complaint against her employers for firing her. She admitted to being late to work five days in a month but she claimed that she was fired on the grounds of being a female employee. This is an example of ________.

Mixed motive case

A company fails to do a background check that would have revealed that a person it has hired has the potential to harm others. The employee then physically harms a customer during a disagreement. The company could be found guilty of ________.

Negligent hiring

When a competing hospital calls for an employee recommendation, a hospital manager fails to disclose negative information about a previous employee who was discharged for improper and reckless behavior toward a patient. This could be an example of

Negligent referral

Which of the following is true of a "closed shop"?

No non-union workers are employed

If a staffing specialist evaluates the organization's current employees and the external labor market to determine the availability of desired talent, which of the following is being done?

Planning

The WARN act of 1988 applies to

Private, public, and quasi-public entities which operate in a commercial context

Which of the following arguments about job analysis is most effective in order to gain the support of top managers?

The process will help identify employee characteristics that will augment the firm's business strategy and increase the company's return on its staffing investment.

What is the best conclusion given the following information about research technicians employed in the scientific wing of a pharmaceutical organization? Females comprise 60 percent of the current workforce and 50 percent of the relevant population (research technicians) and males comprise 40 percent of the current workforce and 50 percent of the relevant population.

There is a disparate impact on males as research technician

Which of the following is a characteristic of independent contractors?

They do not receive benefits from the employer.

A service-based organization has adopted an expansionist strategy. It has taken on a number of big contracts from clients and is on a tight schedule to supply services by the deadlines promised. Which of the following statements, if true, will result in the staffing goals being best aligned to the organizational strategy?

Time taken to fill a position should be tracked for each recruiting source and the fastest possible source should be utilized.

An organizations competitive advantage is

What it can do differently from its competitors

Under which of the following circumstances does a company prefer to "churn" rather than keep existing employees?

When technology is developing very rapidly

Under which of the following circumstances does a company prefer to 'churn' rather than keep existing employees?

When technology is developing very rapidly

When a firm determines that it will hire 50 customers service representatives within the next three months, it has engaged in

Workforce Planning

Which of the following is the first of the seven components of strategic staffing?

Workforce planning

Which of the following is compromised when retaining workers?

a regular infusion of new ideas and perspectives

A job analysis that produces a valid selection system identifies characteristics in candidates that ________.

are not easily learned on the job

In staffing, O*NET is used for ________.

background job analysis information

Affirmative action means ________.

proactive efforts to ensure nondiscriminatory results in employment practices

Comparing the percentage of men, women, or minorities employed in a job category with their availability in the relevant population of qualified people interested in the position is an example of a ________.

stock statistic