MGMT 480 CH 1- 4
The contingency approach suggests that...
the best answer depends on the situation
The idea of perceived organizational support is that if treated well, employees are motivated by...
the norm of reciprocity
Nita is the office manager at a service station. Two applicants, Max and Tim, arrive to interview for the open mechanic's position. Max's clothes are dirty, his hair is unwashed, and he doesn't make eye contact when he gives Nita his name. Tim dresses in clean jeans and a nice shirt, is shaved, and shakes Nita's hand when he introduces himself. After the interview, Keith the head mechanic, asks Nita what she thought. Both men have the skill set needed for the position. Nita recommends Tim. She is responding to her perception of...
the target
In an ethical dilemma...
there are two choices, neither of which resolves the situation in an ethically acceptable manner
The first of the basic elements for selecting an effective solution is...
to determine the criteria for the decision
The remedy for motivated blindness is...
to root out conflicts of interest
Jason is working at Sushow Motors. The position, as originally described, involved conducting research with customers. Instead, Jason is answering phones and filing. He's very unhappy and thinks he should find another job. This thought process is...
withdrawal cognitions
Juliet often takes office supplies home for her personal use. This is an example of...
CWB
________ is the personality trait with the strongest positive relationship with job performance
Conscientiousness
_______ is the ability to monitor one's own and others' feelings and emotions, to discriminate among them, and to use this information to guide one's thinking and actions
Emotional intelligence
________ is the harnessing of organization members' selves to their work roles
Employee engagement
________ is the process of translating thoughts into a code or language that can be understood by others
Encoding
Which of the following statements about emotions is false?
Felt emotions are always displayed
32) ________ is reflected in this statement: "I feel I am a person of worth, as good as other people."
High self-esteem
Bill, who has an internal locus of control, failed his last history test. Which of the following is he likely to say?
I didn't study hard enough for this test
________ are the key links between ________ in Ajzen's Theory of Planned Behavior
Intentions; attitudes and planned behavior
________ is the interdisciplinary field dedicated to understanding and managing people at work
Organizational Behavior
Which of the following statements about self-efficacy is true?
Self-efficacy can be developed
________ characteristics are quickly apparent to interactants
Surface-level
We have the cognitive capacity to process words at a much higher rate than people speak. Which of the following can result from this?
We miss or lose some of what we hear
Chris has studied for his mathematics test and his English test. He expects to do moderately well in both subjects. He gets an "A" in English, but fails mathematics. While Chris feels that the grade he got for English was well-deserved, he blames his failure in mathematics on the fact that his teacher, Mr. Wallace, does not like him. In this situation, Chris is exhibiting...
a self-serving bias
Values represent beliefs that influence behaviors ________; attitudes relate to behavior ________
across all situations; toward specific targets
Tony believes that cell phone use—even in restaurants—helps people manage their busy lives. Tony's belief reflects the ________ component of his attitude
cognitive
As a senior student representative on the ethics advisory board of your university, you feel strongly that cheating on college exams is unethical. You never cheated on any exam. However, this semester your best friend was desperate for your help, and you allowed him to take a quick "peek" at your answer sheet. Since then, you feel uncomfortable every time you think of the situation. Which of the following concepts best explains your psychological discomfort?
cognitive dissonance
Harold Kelley hypothesized that people make causal attributions by observing three dimensions of behavior...
consensus, distinctiveness, and consistency
Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast
crossing your arms
Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening
detached
In some cases, coworkers or friends remain satisfied in situations where others always seem dissatisfied. This is a reflection of the ________ model
dispositional/genetic
Carlos, a manager, is looking at records of Mary's work performance. He notes that she performed very well on task A, but poorly on task B. He is observing...
distinctiveness
Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which mediums best serve her purpose?
e-mails
Which of the following is not one of the basic dimensions of the Big Five personality dimensions?
emotional intelligence
Owen leads a team tasked with developing a client tracking system. He is nervous and worried, afraid that if this assignment doesn't go well, he won't be promoted. Jack, a team member, is relaxed, unworried, and secure in the feeling that they have all the necessary resources and talents to make this work. Jack is likely to score high on...
emotional stability
The millennial generation is described as...
entitled, civic-minded, closely involved with parents
If a manager wants to reduce the chances of an employee becoming defensive, he or she should...
exhibit empathy
A problem is
gap between an actual and a desired situation
Leaning backward or gesturing with palms facing up communicate ________, a term used to represent availability for communication
immediacy
Deep-level characteristics of diversity
include attitudes, opinions, and values
Alexa quit her job because she felt it was boring. This would be diagnosed as a(n) ________ level problem
individual
In the Organizing Framework...
inputs lead to processes, which lead to outcomes
If Otto views a situation as having low consensus, low distinctiveness, and high consistency, he is likely to make an attribution of...
internal causes
Katherine does especially well in her language courses, but struggles in chemistry. She has ________ intelligence
linguistic
In regard to differences in how men and women communicate, in general...
males are expected to hide their emotions
Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing...
media richness
Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of...
noise
Linguistic style includes all of the following except...
nonverbal behavior
Because the auditors of XYX Company accepted a client firm's questionable financial statements when the infractions have occurred over time, James believes that they are...
on a slippery slope
Mason is highly satisfied with his job. He receives consistently strong evaluations and volunteers to train new employees. Mason exhibits positive job performance and...
organizational citizenship behaviors
Alana looks at the clouds and sees flowers. Her brother, Sammy, looks at the same clouds and sees jellyfish. Alana and Sammy have different...
perceptions
The fundamental attribution bias says that we tend to over attribute others' behaviors to ________ factors
personal
Soft skills are ________; they are more or less relevant in every job, at every level, and throughout your career
portable
Core self-evaluations represent a broad personality trait comprised of all of the following except...
proactivity
Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)....
psychological contract
The perceptual model of communication depicts communication as a process in which...
receivers create meaning in their own minds
Anne, a manager, hires the first person she interviews because she believes that person can do the job adequately. Anne is...
resolving the problem
34) The part of CSE that can best be enhanced because it is most flexible is...
self-efficacy
The two basic dimensions of Schwartz's model of values are...
self-enhancement/self-transcendence and openness to change/conservation
Bill receives a compliment on a recent campaign; he attributes the success to his creativity. Mark's campaign didn't do well; he blames his team for not pulling together. These are examples of....
self-serving bias
Person factors and ________ are the two broad categories of OB concepts and theories
situation factors
Joyce finds that the members of the project team to which she has been assigned in her management class are all athletes on the college's football and basketball teams. She immediately considers dropping the class because she thinks her experience with that team will be negative. Joyce is likely to be reacting to a...
stereotype
Carla will graduate from her business program next month. She is happiest in jobs where she doesn't know what will be waiting for her when she gets to work, and she excels at problem solving. Carla needs a career that involves...
stimulation