mgmt- ch. 12

Which of the following relationships emerges as a group receives tasks from one unit, processes it, and sends it to the next unit in the process?

work flow relationship

Which of the following is true of team norms?

Cohesive groups are more effective than non-cohesive groups at norm enforcement.

_____ typically provide the most honest, and most crucial and useful, feedback about the performance of a team.

External customers

_____ refer to higher-level organizational goals taking priority over specific individual or group goals.

Superordinate goals

Which of the following is true of parallel teams?

Their charge is to recommend solutions to specific problems.

Which of the following is true of semiautonomous work groups?

They get outside support for quality control and maintenance.

Which of the following is an example of a benefit for members of a team?

acquiring new skills

Walter was disappointed when his team did not discuss his proposal before voting. He reacted by missing meetings but did not say anything further about the matter. This type of reaction to conflict is known as

avoidance.

The role of a management team is to

coordinate and provide direction to subunits.

Which of the following is an ineffective practice in building cohesive teams with high-performance norms?

following a high degree of autocratic decision making

Which of the following factors is present when a team gives its highest performance?

high cohesiveness and high-performance norms

Which of the following reasons can contribute to a team's failure?

lack of training and support systems

A(n) _____ refers to a third party who intervenes to help others manage their conflict.

mediator

A temporary safety team, comprising of members from several departments, was formed to assess the workplace implications of a new federal regulation. This is an example of a(n) _____.

parallel team

After the norming stage in team development, a team would most likely move on to the _____ stage.

performing

When teams have a high degree of dependence on outsiders, _____ is the best team strategy.

probing

The three criteria that define an effective team are

productive output, satisfaction among members, and committed members.

When individuals are more motivated to work hard when others are present, are concerned with what others think of them, and want to maintain a positive self-image, the phenomenon is known as

social facilitation effect.

People who boost morale, give support, provide humor, or soothe hurt feelings within a group are known as _____.

team maintenance specialists

Which of the following is a function of a task specialist?

to move the team toward accomplishment of objectives